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JDM (Jurnal Dinamika Manajemen)
Published by Universitas Negeri Semarang
ISSN : 20860668     EISSN : 23375434     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Dinamika Manajemen [p-ISSN: 2086-0668 | e-ISSN: 2337-5434] issued by the Department of Management, Faculty of Economics, Universitas Negeri Semarang, Indonesia, periodically (every 6 months) in March and September with the aim of disseminating information about the study of knowledge management in the form of conceptual studies and research results.
Arjuna Subject : -
Articles 28 Documents
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Search results for , issue "Vol 12, No 1 (2021): March 2021" : 28 Documents clear
Customer Centric in Hospitality Industry: A Systematic Literature Review and Future Research Direction Rini, Gilang Puspita; Ferdinand, Augusty Tae
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.27661

Abstract

The purpose of this research is to review the literature published from 2010 to 2020 regarding customer-centric strategy in the context of the hospitality industry.  This is a literature review research with the Publish or Perish software used to obtain initial data from a total of 235 articles published from 2010-2020 according to the Scopus database. The articles were further analyzed according to the criteria, with only 87 articles. The results showed that a customer-centric strategy is a company strategy that pays attention to consumer wants and needs. The customer-centric approach is similar to the outside-in approach because they pay attention to customers and adjust their complaints to company policies and strategies. This research provides benefits for future studies on customer-centric strategy in the hospitality industry that uses big data analytics to create value for customers. Furthermore, it provides an overview of customer-centric strategy trends in terms of understanding, theoretical perspective, and setting needed for future studies.
Back Matter 12.1 Matter, Back
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.31947

Abstract

THE ROLE OF NOVELTY SEEKING, CULINARY EXPERIENCE QUALITY AND DESTINATION IMAGE IN FORMING TOURIST SATISFACTION TOWARD THE INTENTION TO REVISIT KOTA PONTIANAK Barkah, Barkah; Febriasari, Puty
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.25680

Abstract

Previous findings indicate that novelty-seeking experience through travel is one of the keys to satisfaction. In the context of tourism, destination image and satisfaction are commonly used as determinants of tourist revisit intention in various tourism settings. This research was designed to re-examine the formation of tourists satisfaction and their motivation to revisit Kota Pontianak based on their experience on the previous trip. Novelty seeking, destination image, and culinary experience quality was proposed to be the predictor of tourist satisfaction and their revisit intention. The results using SEM-PLS showed that basically tourists satisfaction and their revisit intention is determined by their experience quality in the previous trip and the city’s destination image. The coefficient of determination of the tourists culinary experience quality and the city’s destination image in the research model is quite small, therefore it still needs more research to identify the factor that influence tourists satisfaction and their revisit intention in the tourism context.
The Determinants of Movie-Induced Tourism in Creating Visit Intention Based on Audience Personal Motivation (A Study on Indonesia’s Box Office Movie) Parahiyanti, Cesya Rizkika; Purwanto, BM
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.26427

Abstract

This research aims at identifying movie-induced tourism in terms of business related to audience personal motivation using a study on movie Ada Apa Dengan Cinta (AADC) 2. It uses qualitative research with a descriptive approach. The results of the in-depth interviews from 17 respondents are analyzed using conventional content analysis that would later raise the emergent themes to support the identification of movie-induced tourism in the study of AADC 2. The results of this study indicate that AADC 2 has a function to influence audiences traveling decisions on the featured locations after watching the movie, even though the film itself is not intended to promote a particular destination. Audience personal motivations in this study are grouped into two, namely general personal motivation and specific personal motivation. There are also considered factors of audiences that influence their decision to travel to the featured locations in the movie. The audience also expresses some assessments and behavioral intentions after they visited the sites. With these results, this study is expected to provide an overview of the relevant business players, such as tourism office, Destination Marketing Organizations (DMO), and movie production companies, about tourist behaviors in Indonesia.
The Role of Organizational Culture Adaptation and Job Satisfaction in Mediating Effects of Human Resource Flexibility on Employee Performance Sabuhari, Rahmat
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.27026

Abstract

This research aims to analyze the direct effect of human resource flexibility, organizational culture adaptation, and job satisfaction on employee performance, and also the indirect influence between human resource flexibility on employee performance through organizational culture adaptation and the effect of organizational culture adaptation on employee performance through job satisfaction. The method of data collection is a survey using a questionnaire. The sampling technique used sampling with certain criteria and obtained 153 samples from 176 respondents that could be analyzed. The results showed that there was a positive and significant influence between the HR flexibility and employee performance, job satisfaction and employee performance, but organizational culture adaptation did not have a significant effect on employee performance, this also resulted in organizational cultural adaptation unable to mediate the effect of HR flexibility on employee performance. Job satisfaction is also able to mediate the influence of organizational culture adaptation on employee performance. HR flexibility and job satisfaction provide a very significant role in improving employee performance.
Front Matter 12(1) Matter 12(1), Front
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Antecedents and Outcomes of Employee Brand Knowledge: A Literature Review Fathya, Vita Nurul
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.26279

Abstract

Various literature states that employee knowledge about brands is a major determinant of the success of the services provided by the organization. Therefore, employee knowledge about brands is important to understand, especially related to the antecedents and results of that knowledge. Although there have been studies that discuss employee knowledge about brands, antecedents, and results of employee knowledge about brands are still widespread in various studies. The purpose of this paper is to review the literature relating to employee knowledge about brands and propose a future research agenda related to this topic. The method is identifying previous literatures which investigated the topic. The findings show that there are several antecedents and the results of employee knowledge about brands that have been studied in the literature. This literature review concludes that future research can discuss various antecedents and results of employee knowledge about brands that have not been discussed in the research of the reviewed literature. 
The Effect of Social and Personality Factor on Attitude Toward Brand and Purchase Intention Budiman, Santi -
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.28866

Abstract

The purpose of this research was to examine the influence of social and personality factor on attitude toward brand and purchase intentions. It was carried out because currently, the purchase of branded bags overgrows in Indonesia. In this research, sampling employed non-probability with the purposive sampling technique. The data collection technique in this research used a questionnaire distributed online according to predetermined criteria i.e., branded bag consumers who had purchased a minimum once in the last six months. This study's sample was buyers of branded bags in Indonesia, with as many as 150 respondents. The method utilized was Structural Equation Modeling (SEM). This study’s findings indicated that social and personality factor influenced consumer purchase intention. Social and personality factor influenced purchase intention mediated by attitude toward brand. In addition, the relationship between social factor and purchase intention was moderated by hedonic value. Likewise, personality factor and purchase intention were moderated by hedonic value.
Linking Transformational Leadership to OCB in Hospitality Industry: the Mediating Influence of Affective Commitment and Work Engagement Istiqomah, Suryandari; Riani, Asri Laksmi
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v12i1.27091

Abstract

This paper aims to examine the process of forming the Organizational Citizenship Behavior (OCB) of employees in the hotel industry. This study also uses affective commitment and work engagement as mediating variables to clarify the mechanisms for the effect of transformational leadership on OCB. The design of this study is a quantitative study using a survey method through distributing questionnaires to frontline employees in the hospitality industry.  250 questionnaires distributed there were 218 that can be used. By testing using the Structural Equation Model - Partial Least Square (SEM-PLS) method with SMART PLS 3, it was found that transformational leadership has no direct effect on OCB like most other Asian studies. Affective commitment and work engagement show partial mediating effects in the relationship between transformational leadership and OCB in the workplace. This study found that transformational leadership can influence OCB through the mediating effects of affective commitment and job involvement. These results are expected to enrich the psychological mechanisms that can explain the effect of transformational leadership on OCB. Future research is expected to be able to explain a more comprehensive flow of transformational leadership, affective commitment, work engagement, and OCB.  
Back Matter 12(1) Matter 12(1), Back
JDM (Jurnal Dinamika Manajemen) Vol 12, No 1 (2021): March 2021
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

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Abstract

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