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Jawa tengah
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Students´ Journal of Economic and Management
Published by Universitas Stikubank
ISSN : -     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Arjuna Subject : -
Articles 1,856 Documents
 170   171   172   173   174 
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN JASA KERETA API STASIUN TAWANG DI KOTA SEMARANG
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

This study aimed to examine the level of customer satisfaction and loyalty by examining variables that influence satisfaction and loyalty identified passenger services Semarang Tawang Railway Station, in this study defined variables expected to affect customer loyalty, which is the variable quality of service and customer satisfaction. A sample of respondents in this study were 100 respondents. Sampling method using purposive sampling using sample criteria were respondents who use the services of Semarang Tawang Railway Station at least twice and at least the age of more than 10 years. The collected data were analyzed using factor analysis to test the validity of the question items, and the Cronbach alpha to test the reliability of the instrument. Analysis of the data used in this study is the use of SPSS for Windows 16.0, which is used to test four hypotheses that have been developed.The results of the analysis of data that have been in if the show a positive and significant relationship between service quality and customer satisfaction to customer loyalty. From the test results of the mediation service quality can directly influence customer loyalty through customer satisfaction without. So it can be concluded to build customer loyalty takes them quality service and customer satisfaction.Keywords: Quality of Service, Customer Satisfaction and Customer Loyalty.
ANALISIS PENGARUH DISIPLIN KERJA, STRESS KERJA, DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI (Studi pada Pegawai Dinas Perkebunan Provinsi Jawa Tengah)
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

Empirical phenomena found in the research shows that the realization of annual performance Plantation Office of Central Java Province has not been able to meet the targets set by the institution which is an indication that the performance of employees in the Department of Horticulture of Central Java Province is low. From the above it can be concluded that the issues raised in this study is: "How to improve performance in Department of Horticulture of Central Java province?". Problems developed in this study answered through testing variables work discipline, job stress, and work motivation on employee performance. The data obtained through the interviews necessary to 117 employees of the Department of Horticulture of Central Java Province by using the questionnaire. The data were then analyzed using multiple regression test. Regression testing results show that the discipline of work proved significant positive effect on the performance of employees in the Department of Horticulture of Central Java province, job stress proved significant negative effect on the performance of employees in the Department of Horticulture of Central Java Province, work motivation proved significant positive effect on the performance of employees in the Department of Horticulture Central Java Province, as well as the discipline of work, job stress, and motivation to work together proved to have a significant effect on the performance of employees in the Department of Horticulture of Central Java Province.Keywords: work discipline, job stress, work motivation, performance
PENGARUH KEPUASAN KERJA, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT. ASTRA MULTI FINANCE (AMF) SPEKTRA SEMARANG
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

This study aims to examine and analyze the effect of job satisfaction, motivation and discipline of employees working on the performance of PT. AMF SPEKTRA Semarang. This study was conducted using census and executed on 65 AMF SPEKTRA PT Semarang. Testing data used in this study include testing the validity of the product moment, with a Cronbach alpha reliability test, multiple linear regression analysis, t-test to test and prove the research hypothesis. Data collected was tested for validity with product moment analysis method and tested reliability with coefficient alpha (Cronbach alpha), where the result is expressed throughout the data valid and reliable. The results of the analysis and discussion show that: (1). Job satisfaction has a positive effect on employee performance. higher job satisfaction, higher employee performance as well; (2). motivation has a positive effect on employee performance, higher employee motivation, employee performance is also higher; (3). Labor discipline positive effect on employee performance, higher employee discipline, employee performance is also higher. Keywords: Job Satisfaction, Motivation, Work Discipline, Employee Performance
PENGARUH TECHNICAL QUALITY, FUNCTIONAL QUALITY, PERSEPSI HARGA, DAN CITRA PERUSAHAAN TERHADAP KEPUASAN PELANGGAN (STUDI EMPIRIS KONSUMEN PERUM DAMRI CABANG SEMARANG)
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

DAMRI is one of the state-owned company engaged in the business of land transportation services. DAMRI an alternative to the problem of road transport. The main problem as a land transport agency services that many of its competitors. Therefore, Perum DAMRI Semarang required to always maintain consumer confidence by improving service quality in order to increase consumer satisfaction. Problems on Damri Corporation is a decrease in the level of customer satisfaction with services in Perum DAMRI new branch as evidenced by the increasing number of customer complaints and decreased customer. Based on the results prasurvey, most of the passengers were not satisfied with the bus service Damri. Factors thought to influence the customer's dissatisfaction is a physical evidence, price perception and image of the company. The purpose of this study was to analyze the influence of the physical evidence, price perception and corporate image on customer satisfaction transport services Damri Corporation. The population in this study is the customers who use the services of the DAMRI new branch. The sample used in this study were 89 customers Perum DAMRI new branch who have used the service bus DAMRI more than two times. Sampling was done by purposive sampling method. The data used are primary data through questionnaires. The analysis technique used is multiple linear regression analysis. According to analysis done can be seen that the technical quality, functional quality,, price perception and image positive effect on customer satisfaction transport services Damri Corporation. F test results also suggested that the regression model the technical quality, functional quality, price perception and corporate image on customer satisfaction otherwise good. From the analysis koefien determination, technical quality, functional quality, perception of price and image of the company is able to influence customer satisfaction Damri Corporation transport services by 79%.Keywords: technical quality, functional quality, price perception, corporate image, customer satisfaction.
PENGARUH KEPEMIMPINAN, LINGKUNGAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN PADA PT. UNGARAN INDAH BUSANA
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

The success of an organization is determined by a leader in implementing leadership and can synchronize their work environment and organizational culture that supports in a company. This study is a study that examines the effect of leadership, workplace environment and organizational culture on employee performance on PT.Ungaran Beautiful Clothing. There are several factors that affect performance, but in this study only use the factors of leadership, workplace environment and organizational culture although there are many other factors that support out there. In this study, researchers used simple random sampling and sample rate and gain 100 employees. Employee data is then tested using the KMO, Loading factor and multiple regression. The third variable is the result of leadership and no significant negative effect on performance, work environment and a significant positive effect on performance, and organizational culture is not significant and positive effect on performance, Adjusted R square value of 0.063. Show that leadership, workplace environment and organizational culture could only explain 6.3% of the employee's performance variables. While 93.7% of employee performance.Keywords: Leadership, Work Environment, Organizational Culture and Performance
PENGARUH KOMPENSASI, MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN (Studi pada PT. Pelabuhan Indonesia III Persero Cabang Tanjung Perak Surabaya)
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

This study aims to examine and analyze the effect of compensation, motivation, and work environment on the performance of employees of PT. Pelabuhan Indonesia (Persero) Branch Tanjung Perak Surabaya. Thi s research was conducted with a purposive sampling method and carried out at 56 employees PT.Pelabuhan Indonesia (Persero) Branch Tanjung Perak Surabaya. The test data used in this study include testing the validity of the product moment, with a Cronbach alpha reliability test, multiple linear regression analysis, and t test to test the hypothesis mebuktikan research, Test his research throughout the data is valid and reliable. The results of the analysis and discussion showed that: (1). Compensation has positive influence on employee performance, employee performance is also higher; (2). Motivation has a positive effect on employee performance, higher employee motivation, employee performance is also higher; (3). The work environment has a positive effect on employee performance, higher employee performance as well.Keywords: Compensation, Motivation, Work Environment, Employee Performance.
PENGARUH KUALITAS PRODUK, CITRA MEREK, DAN HARGA TERHADAP KEPUASAN KONSUMEN PADA MEREK ROKOK DJI SAM SOE
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

This research is a study that tested the effect of product quality, brand image, and price on customer satisfaction. Samples taken is the consumer of cigarettes in the District of Semarang Candisari as many as 100 respondents. The data obtained through primary data by distributing questionnaires and filled in accordance with the actual situation by the consumer of cigarettes in the District Candisari Semarang. Data taken at random with a random sampling method or sampling method with certain considerations, and analyzed using linear regression. The results of the study by SPSS showed that the variable quality of the product (XI) effect on customer satisfaction (Y). This is evidenced by the much greater than t table t which is equal to: 3.348 t> t table 1.984 and has a significant level of 0.000 <0.05 thus Ho is rejected and Ha1 accepted, meaning that product quality is variable positive and significant effect on customer satisfaction. Brand image variable (X2) effect on customer satisfaction (Y). This is evidenced by the much greater than t table t which is equal to: 2,727 t> t table 1.984 and has a significant level of 0.000 <0.05 so that Ho refused and Ha2 accepted, meaning that the brand image is variable positive and significant effect on customer satisfaction. While the price variable (X3) had no effect on customer satisfaction (Y). This is evidenced by his more than t table t which is equal to: 0.651 t <t table 1.984 and has a significant level of 0.000 <0.05 thus Ho is accepted and Ha3 rejected, meaning that the price variable is negative and significant effect oncustomer satisfaction.Keywords: Quality Product, Brand image, price, and customer satisfaction
SUPERVISI KEPALA SEKOLAH MEMODERASI PENGARUH KOMITMEN DAN KOMPETENSI TERHADAP KINERJA GURU MTsN KABUPATEN PATI
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
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This study aims to examine the moderating influence of the principal supervision of organizational commitment and personal competence of the teacher's performance in MTs.N Pati . The research was conducted on the teacher at MTs in Pati as many as 109 respondents , using the data collected by the census technique . A statistical technique is used to test the validity of the component matrix , Cronbach alpha reliability test , test with the adjusted r ² r square and t tests . Test results obtained hypothesized that 1 ) no significant effect of organizational commitment on teacher performance , 2 ) the competence of the teacher 's personality and a significant positive effect on teacher performance , 3 ) supervision of the principal positive and significant effect on the performance of teachers , 4 ) Supervision of the principal does not moderate the effect of commitment to teacher performance , and 5 ) the principal supervision does not moderate the effect of teacher competence on teacher performance in MTs N Pati . Keywords :   Organizational Commitment , Competence Kepribadin , Supervising Principal , and Performance
PENGARUH IKLIM SEKOLAH DAN KEPEMIMPINAN KEPALA SEKOLAH TERHADAP KINERJA GURU DIMEDIASI MOTIVASI KERJA (Studi Kasus di SMK Swasta Se Kecamatan Tayu Kabupaten Pati)
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

This study aims to examine and describe the effect of school climate and leadership to work motivation influence on the performance of teachers in private vocational high schools at District Tayu of Pati Regency. Sampling was done by census method so that all teachers in the private vocational high schools at District Tayu of Pati Regency totaling 66 persons used as a sample. Mechanical testing data used in this study include testing the validity of the factor analysis, reliability tests with Cronbach alpha formula, the multiple regression analysis, and tests of significance, the coefficient of determination to prove the truth of the hypothesis of research and testing mediation. The results showed that; 1) School climate has positive and significant effect on work motivation of teachers (0,000), 2) the school leadership has positive and significant effect on work motivation of teachers (0,000), 3) school climate has positive and significant effect on teacher performance (0.016), 4) school leadership has positive and significant effect on teacher performance (0.019), 5) Motivation has positive and significant effect on the performance of teachers (0,000), 6) Work motivation mediates the effect of school climate on the performance of teachers in private vocational high schools at District Tayu of Pati Regency, 7) Work motivation mediates the effect of school leadership on teacher performance in a private vocational high schools at District Tayu of Pati Regency. Keywords: school climate, school leadership, motivation, performance
UPAYA MEMBANGUN CITRA MEREK MELALUI KEPUASAN KONSUMEN BERDASARKAN KEUNGGULAN PRODUK DAN KEUNGGULAN LAYANAN (STUDI EMPHIRIS PADA PT INAX INTERNATIONAL)
Students' Journal of Economic and Management Vol 3 No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students' Journal of Economic and Management

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Abstract

This study is intended to company PT Inax International sanitary ceramics in order to determine the level of excellence of a product, service excellence, customer satisfaction and quality brand image in order to create a quality product that always remain competitive in the current era of globalization and which will future. These results indicate that, (a) shows the advantages of the partial products have a significant effect on consumer satisfaction, (b) service excellence partial significant effect on customer satisfaction, (c) customer satisfaction partially significant effect on brand image (d) product excellence partially significant effect on the image of the brand (e) product excellence and service excellence together simultaneously significant effect on customer satisfaction (f) consumer satisfaction and product excellence together persial sumultan significant effect on brand image brand Keyword : Excellence of product, excellence of service, satisfaction of consumer  and brand image

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