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INDONESIA
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik
Published by Universitas Riau
ISSN : -     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
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Articles 230 Documents
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Search results for , issue "Vol 12: Edisi II Juli - Desember 2025" : 230 Documents clear
IDENTIFIKASI WISATA EDUKASI DI ASIA FARM PEKANBARU Putri, Syifa Syauqiah; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Tourism is one of the sectors that continues to grow and plays an important role in improving the economy and community education. Asia Farm Pekanbaru is present as one of the attractions that carries the concept of education with the nuances of animal husbandry and agriculture as well as interactive activities. This research aims to find out the identification of educational tourism in Asia Farm Pekanbaru and the obstacles faced by the management in its development. The method used is qualitative with data collection techniques through observation, interviews with key informants, and documentation. Interviews were conducted with managers, tour guides, and several tourists. The results showed that Asia Farm Pekanbaru offers various educational rides targeting children and families, such as animal feeding activities and an introduction to agriculture. Tour guides play an important role in assisting and delivering information to visitors in an interactive manner. The challenge faced by managers is how to maintain the attractiveness of tourism so that it remains in demand and is able to compete with other attractions. For this reason, the manager continues to strive to present new innovations in the future. The conclusion of this research is that Asia Farm Pekanbaru has realized quite diverse educational tourism, but sustainable efforts are still needed to maintain its attractiveness and sustainability. Keywords : Tourism, Educational Tourism, Asia Farm Pekanbaru.
PENGELOLAAN FASILITAS DI RE CAFFE PLATINUM SEBAGAI SALAH SATU DESTINASI WISATA KULINER DI PEKANBARU Maharani, Suci; ,, Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to find out the Management of Main Facilities at Re Caffe Platinum as One of the Culinary Tourism Destinations in Pekanbaru, and to find out the obstacles faced by Re Caffe Platinum in managing the main facilities. In this study, the method used by the author is a qualitative method with data collection techniques using observation, interviews, and documentation. Key informants in this study were the vice direction, manager, members, and visitors of Re Caffe Platinum. Based on the results of the study, it can be concluded that facility management aims to ensure that facilities and infrastructure can function optimally, facility management at Re Caffe Platinum has five stages, namely planning, organizing, directing, coordinating, and controlling. There are several obstacles that occur in the stages of managing the main facilities, but Re Caffe Platinum can still overcome them so that the management of Re Caffe Platinum facilities continues to run well. It's just that the main facilities of the outdoor dine-in area behind still need improvement. Keywords: Management, Facilities, Re Caffe Platinum
PELAYANAN WAITER SADAA RESTO LABERSA HOTEL & COVENTION CENTRE TOBA DI BALIGE Hutabalian, Jones Kevin Melkianus; ', Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine how the waiter service is at SadaaResto, Labersa Hotel & Convention Center Toba, Balige, North Sumatra. Excellent service is the main key in creating customer satisfaction, especially in the hotel industry. This study uses a descriptive qualitative method with data collection techniques through interviews, observations, and documentation. Informants consist of hotel management, waiters, and consumers who have used Sadaa Resto services. The results of the study indicate that the waiter service at Sadaa Resto has reflected several dimensions of service quality such as physical evidence (tangible), empathy, responsiveness, reliability, and assurance. Waiters at Sadaa Resto show a friendly, professional, and responsive attitude to customer complaints. However, several obstacles such as late serving and supporting facilities that still need to be improved were also found. This study emphasizes the importance of the role of waiters in forming a positive dining experience and contributing to customer loyalty and the overall image of the hotel. Keywords: Waiter Service, Service Quality, Sadaa Resto,
PENERAPAN PROSEDUR CHECK-IN PADA DEPARTEMEN FRONT OFFICE HOTEL GRAND JATRA PEKANBARU Sundari, Mutia Ayu; ,, Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to examine how the check-in procedure is implemented by Guest Service Agents (Receptionists) in the Front Office Department of Grand Jatra Hotel Pekanbaru, as well as to identify the obstacles encountered during its implementation. The background of the research highlights the importance of professional check-in services in creating a positive first impression for guests, especially in five-star hotels that face intense competition in the hospitality industry. The research uses a descriptive qualitative method, with data collection techniques including observation, in-depth interviews, and documentation. The informants consist of the front office manager, supervisor, receptionist, and several hotel guests. The results show that the check-in procedure is generally implemented in accordance with the Standard Operating Procedures (SOP). However, challenges such as limited staff, demanding work schedules, and a lack of training have led to several guest complaints, particularly regarding the hospitality and speed of service. This study concludes that improving service quality and human resource management is essential to achieving optimal guest satisfaction. Keywords: Check-In Procedure, Receptionist, Front Office, Hotel Service, Grand Jatra Hotel Pekanbaru
IMPLEMENTASI PERATURAN BUPATI NOMOR 81 TAHUN 2021 OLEH DINAS PEKERJAAN UMUM DAN PENATAAN RUANG DALAM PERBAIKAN JALAN DI KABUPATEN KAMPAR TAHUN 2024 (STUDI DI KECAMATAN BANGKINANG KOTA) Kurniawan, Rudy; ', Adlin
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research aims to analyze the implementation of Regent Regulation Number 81 of 2021 by the Kampar Regency Public Works and Spatial Planning (PUPR) Department in road repairs in Bangkinang Kota District. Repair and maintenance of road infrastructure has an important role in supporting community mobility and regional economic growth. This research uses George C Edward III's theory, divided into 4, namely communication, resources, disposition and bureaucratic structure. This research uses a qualitative method with a descriptive approach. The types of data are primary data and secondary data, primary data is obtained directly from informants. Meanwhile, secondary data is data that supports or strengthens primary data. Data collection techniques were carried out using interviews and documentation. There are 4 stages of data analysis techniques used, namely data collection, data reduction, data presentation and drawing conclusions. The results of this research show that the implementation of Kampar Regent Regulation Number 81 of 2021 has been carried out through several stages, including identifying damaged road sections, preparing repair plans, and implementing road rehabilitation projects. Factors that support the successful implementation of this policy include the existence of clear regulations, human resource support, and supervision carried out by the relevant agencies. However, there are obstacles such as budget limitations, lack of communication and coordination between agencies, and low community participation in monitoring infrastructure projects. Keywords: Implementation, Policy, Road Infrastructure.
UPAYA MEMPERTAHANKAN KUALITAS PRODUK PASTRY DI HARRIS RESORT BARELANG BATAM Hutagalung, Dhika Lariend; Yusrizal, Firdaus
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The quality of a product is very important for a company in the field of pastry, including resorts, it all depends on the role of the person who processes a product. In addition to influencing purchasing decisions, positive reviews also build brand reputation, encourage word-of-mouth marketing, and provide valuable input for product development. This is the reason for the author to conduct research on how to maintain the quality of pastry products at HARRIS Resort Barelang Batam to continue to strive to provide quality products so as to get positive reviews from guests, then one of the resorts where the food products are market snacks are made by themselves and at every event there are always market snacks. The method used in this study is qualitative descriptive. The results of the research on the management of HARRIS Resort Barelang Batam are the determination of quality materials, accurate measurement of materials, the condition of the equipment needed, the use of proper procedures, and product storage procedures. After conducting research at HARRIS Resort Barelang Batam, it can be recommended to HARRIS Resort Barelang Batam, especially the staff of the pastry section to further improve and maintain the quality of pastry products by maintaining the production process according to existing SOP standards. Create unique and attractive pastry products so that guests are satisfied with the results of pastry performance. Keywords: Pastry, Market Snacks, Efforts to Maintain Product Quality, Resorts, HARRIS Resort Barelang Batam
PENGELOLAAN FASILITAS WISATA SAWAH KOTO KABUPATEN ROKAN HULU Fedri, Al; Sulistyani, Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The Sawah Koto tourist attraction in Rokan Koto Ruang Village, Rokan Hulu, offers natural attractions in the form of a wooden bridge over the rice fields and facilities such as a viewing tower, prayer room, toilets, and restaurant. However, tourist visits decreased in 2021–2023, allegedly due to suboptimal facility management. This study aims to analyze facility management and factors that influence visitor satisfaction, with a qualitative descriptive approach through observation, interviews, and documentation. The results show that the main facilities are still functioning well, but narrow road access and parking areas and the lack of directions reduce comfort. Supporting facilities such as restaurants and gazebos also require improved services. In general, management does not fully meet the principles of tourism management. Improvements in facilities and services are needed to increase visitor satisfaction and the sustainability of tourist attractions. Keywords: Facility management, Sawah Koto, tourism, Rokan Hulu.
KAPABILITAS ORGANISASI DALAM PENGELOLAAN BADAN USAHA MILIK DESA DI DESA NGASO KECAMATAN UJUNG BATU KABUPATEN ROKAN HULU TAHUN 2023 Andini, Aura Fatikha; Rafi, M.
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The role of village government in mobilizing community participation towards welfare is persuasive in planning, creating, and improving community capacity in using resources or potentials, both Human Resources and Natural Resources, which successfully improve the welfare of village communities in managing village finances or village funds, implementation, development, village community development to create order, harmony, security, and empowerment in village communities. In the effective management of Village-Owned Enterprises, laws and government regulations serve as a reference for maintaining the sustainability of these enterprises, ensuring they remain optimal. This study employs a descriptive qualitative approach to gain an in-depth understanding of the real-world conditions in the field. The data collection techniques employed include in-depth interviews with Village-Owned Enterprise managers, direct observation of operational activities, and documentation studies related to regulations and financial reports. The collected data were analyzed using thematic analysis techniques to identify important patterns related to organizational capabilities. The results of the study indicate that the organizational capabilities of the Ngaso Mandiri Village-Owned Enterprise still face various challenges in four main aspects. In terms of knowledge and skills, managers do not fully understand regulations, financial accounting, risk management, and recording technology, which results in administrative errors and low efficiency. In terms of technical systems, although SOPs have been prepared, their implementation has not been optimal due to weak supervision and the use of a manual recording system that is prone to errors. The managerial system aspect shows income instability weak internal coordination and a lack of strong leadership, although there have been efforts to improve through limited digitalization. Meanwhile, in terms of values and norms, transparency and accountability have not been fully achieved due to limited data access and suboptimal real-time reporting, although there is a strong commitment to the values of honesty and cooperation. Keywords: Organizational Capability, Management BUMDes
PROMOSI PAKET WISATA PADA PT. EKSIS TOUR AND TRAVEL PEKANBARU Baihaqi, Gilang; Yusrizal, Firdaus
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Tourism as an important sector in the economy faces the challenges of digital competition and changes in consumer behavior, so tour package promotions are key to attracting and retaining customers, especially at PT. Eksis Tour and Travel Pekanbaru. This study uses a qualitative descriptive approach to examine the effectiveness of promotional strategies including advertising, sales promotions, personal selling, public relations, and direct selling through interviews and direct observations at the PT. Eksis Tour And Travel Pekanbaru office. The results show that these strategies increase customer engagement and sales, despite constraints such as limited resources and lack of promotional innovation. Personal communication and strategic partnerships have proven effective in building loyalty and expanding the market. Therefore, diversifying promotional strategies, staff training, strendgthening partnerships, and utilizing data analysis are essential to optimize marketing and strendgthen the company's competitive position in the dynamic tourism industry. Keywords: Tourism, Promotion, Tour Packages, PT. Eksis Tour And Travel
DAYA TARIK WISATA PADA DESTINASI WISATA KAWASAN KONSERVASI PENYU KOTA PARIAMAN SUMATERA BARAT Nabila, Dewi Ayu; Yusrizal, Firdaus
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Pariaman City is one of the regions in West Sumatra with a rapidly growing tourism sector. Its natural and cultural wealth has driven the transformation of Pariaman into a more developed tourist destination, particularly through marine and educational attractions such as the Sea Turtle Sanctuary. This study aims to identify the tourism appeal of the Turtle Conservation Area in Pariaman City. The research uses a qualitative method with a descriptive approach, involving observation, interviews, and documentation. The data analysis techniques include data collection, reduction, presentation, and drawing conclusions. The results show that: (1) the conservation area is unique due to its turtle ecosystem, clean beaches, clear sea, fresh air, and mangrove forests with distinctive roots that serve as educational objects; (2) the diversity of turtle species is an attraction, consisting of green turtles, hawksbill turtles, and olive ridley turtles; (3) hatchling release and mangrove planting activities provide educational and participatory experiences for tourists, especially students; (4) the Turtle Monument serves as a photo spot and symbolizes the conservation spirit within the area. Keywords: Attraction, Tourist Destination, Turtle Conservation Area

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