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INDONESIA
iBuss Management
Published by Universitas Kristen Petra Surabaya
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
iBuss Management is a student journal of International Business Management program of Petra Christian University.
Arjuna Subject : -
Articles 305 Documents
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Impact of Corporate Governance on Dividend Policy: Study on Publicly Listed Companies on IDX During 2016-2017 Jessica Jessica
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

The Indonesian government expects more investors in light of the country’s rapid economic development. In return for their investment, investors gain a right to dividends. To ensure firm management protects shareholders’ rights, companies are expected to have a system called corporate governance. Consequently, in this study, the researcher aims to know the impact of corporate governance on the dividend policy of Indonesian firms. Firm growth, size, profitability, and leverage are also used as independent control variables. Data of 128 companies listed in IDX that consistently distributed dividends during 2016-2017 was collected from the Bloomberg terminal and published annual reports, and analyzed using SPSS and Stata. Multiple Linear Regression results revealed corporate governance has no significant impact on dividend policy; which may be attributed to the changing standards of corporate governance, as well as its lagging effect. Leverage is also found to be insignificant in predicting the dividend policy. Meanwhile, firm size, growth, and profitability are individually found to have a significant positive impact on dividend policy. Keywords:Corporate Governance, Dividend Policy, GCG
The Impact of Rewards, Job Stress, Job Characteristics, Dispositional Affect toward Job Satisfaction of Ride Hailing Motorbike Drivers in Indonesia Jonathan Joseph Raharjo; Wilson Febrianto
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

In the digital economy, the integration of technology in the business is inevitable. Many businesses emerge because of the integration of technology. One of them is the ride-hailing service in Indonesia. Ride-hailing service is perceived as a big contributor in the Indonesian economy, which is more than 10 trillion rupiahs annually. However, there is still a huge problem that caused a massive demonstration, which is conducted by the ride-hailing motorbike driver in Indonesia. Rewards, job stress, job characteristics, dispositional affect are said to be the determinants that can influence job satisfaction. Therefore, this research is to identify the influence of the four-factor on job satisfaction of the ride-hailing motorbike driver in Indonesia.In this research, the researcher use simple random sampling as its sampling method. After that, 85 data from 85 ride-hailing motorbike drivers that have passed the screening question have been gathered. All data have passed the validity test, reliability test, and Classical Assumption. Next, the data is processed with multiple linear regression. The result obtained from this analysis shows that at least one of those four factors influence job satisfaction. However, only job characteristics and dispositional affect influence the job satisfaction of ride-hailing motorbike driver in Indonesia individually. Keywords: Job Satisfaction, Ride Hailing Motorbike Drivers
Optimizing Tesla’s Car Delivery Process Susanto Susanto
iBuss Management Vol 8, No 1 (2020): iBuss Management
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Abstract

With the worldwide awareness of global warming keeps on increasing, the market of Electric Vehicles become one of the main alternatives for environmentally friendly mode of transportation.  Tesla, Inc. as one of the market leader of Electric Vehicle industry, starts to offer an affordable version of its BEV, Model 3 which attracts a lot of demands. While the product itself attracts a lot of interest, the customer experience process also needs to be improved as well. This project focuses on the car delivery (order-to-delivery) process of Tesla Motors Netherlands B.V. This study aims to give the delivery team the recommendations on how to optimize the car delivery process by increasing its efficiency and effectiveness. This research focuses on the qualitative research and uses qualitative data to support the findings. The findings show that eficiency and effectiveness can be achieved by making changes in internal processes and improving its current customer support through customer service and customer experience. Keyword: Car Delivery, Efficiency, Effectiveness, Order-to-delivery, Battery Electric Vehicle (BEV)
The Impact of Airline Service Quality towards Customers Repurchase Intention with Brand Image as the Mediator in Indonesian Airline Industry: A Case of Lion Air William Renardi; Fiona Gabriela
iBuss Management Vol 7, No 3 (2019): iBuss Management
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Abstract

Lion Air is an Indonesian low-cost carrier brand, which owns the largest market share in the Indonesian domestic-flight. Regardless of its notoriety for poor service quality and numerous accidents, Lion Air has a constant growth in its yearly total passenger. Although it is known that in a service industry, service quality is crucial to motivate customers to repurchase the service, in the case of Lion Air, customers seem to react otherwise. Therefore, this study aims to find out the impact of airline service quality towards repurchase intention with brand image as the mediator.The data was gathered by distributing questionnaires to 111 respondents from all around Indonesia who have ever flown with Lion Air in this past ten years using simple random sampling. Questionnaire will be distributed through social media with the help of relatives and friends who reside in Sumatera, Jawa, Kalimantan, Sulawesi, Nusa Tenggara, and Papua to ensure an equal chance for everyone to be the respondent. The data is analysed using path analysis and Sobel Test. The findings approve that airline service quality influences repurchase intention. Furthermore, the findings conclude that brand image mediates the relationship between airline service quality and repurchase intention. Keywords:Low-Cost Carrier, Airline Industry, Airline Service Quality, Brand Image, Repurchase Intention
The Effect of e-WOM, Neutral-Third Party Source, and Manufacturer or Retailer Source as Online Information Sources toward Purchase Intention with the Mediation of Brand Attitude on Nature Republic Jesslyn Ivana Joviaal; Melinda Tasya Halim
iBuss Management Vol 8, No 2 (2020): iBuss Management
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Abstract

 Internet has always been regarded as a reliable tool for information sharing. Huge number of people are using it as a platform of online information sources. Along with the emergence of beauty and cosmetic industries, consumers also need to rely more on online information sources given its ability has enable customers to make more informed choices in a purchase decision. Thus, the purpose of this research is to examine the effect of online information sources, namely, e- WOM, neutral-third party sources, and manufacturer or retailer sources in i fl e ci g c e cha e i e i i h he edia i f b a d a i de Nature Republic as one of the top six favourites cosmetics brand in Indonesia. A sample size of 110 respondents living in Java Island was gathered and used during the research. The data is further analysed using path analysis via multiple linear regression, using two regression models as well as the Sobel test to further measure the mediation relationship between variables. Furthermore, the result of the research shows that online information sources, namely, e-WOM, neutral-third party sources, and manufacturer or retailer sources does significantly affects purchase intention through the mediation of brand attitude.Keywords: Electronic Word of Mouth/e-WOM, Neutral-Third Party Source,Manufacturer or Retailer Source, Brand Attitude, Purchase Intention 
Factors Affecting Generation Z’s Intention to Reuse GrabCar’s Service: The Mediating Effect of Customer Satisfaction William Gunawan; Maria Dewi
iBuss Management Vol 8, No 2 (2020): iBuss Management
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Abstract

The rapid development of the internet has advanced several industries in Indonesia, including online transportation. The rise of online transportation has encouraged foreign companies to develop their businesses in Indonesia. Grab, one of Malaysian-based online transportation service providers, has become the market leader in Indonesia’s four-wheel transportation sector. Grab offers ease of mobility for users, especially Generation Z who grows along with technological developments. Based on the adoption of previous studies, this research aims to examine the effect of perceived service quality, perceived value, transaction convenience, perceived ease of use, perceived usefulness, and sales promotion toward Generation Z's intention to reuse GrabCar’s service with customer satisfaction as the mediator. This research uses simple random sampling technique by distributing online questionnaires to several cities in Indonesia, namely: Jakarta, Surabaya, Medan, and Bandung. The data obtained are further processed by using multiple linear regression with path analysis and Bootstrapping techniques to check the mediation effect. The findings show that customer satisfaction only mediates the influence of four predictors: perceived service quality, perceived value, perceived usefulness, and sales promotion toward reuse intention, while transaction convenience and perceived ease of use failed to pass the required conditions for developing mediation effect. Keywords: Reuse Intention, Customer Satisfaction, GrabCar, Generation Z 
Factors Influencing the Behaviour Intention to Adopt Digital Banking (A Case of Jenius) Jessica Shannon; Justian Fideniel
iBuss Management Vol 8, No 2 (2020): iBuss Management
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Abstract

With the increasing digitalization rate in Indonesia, banks have started to provide digitized services through digital banking applications. To be accepted by consumers, digital banking should acknowledge the factors affecting behavioral intention to adopt digital banking. The research mainly based its theoretical foundation on the research conducted by Tan and Lau (2016), which evaluated Millennial’s intention to adopt mobile banking by analyzing four factors, namely performance expectancy, effort expectancy, social influence, and perceived risk. Trust is also included in the model due to its importance in influencing behavioral intention. Jenius will be the research object as it was ranked “The Best Digital Bank in Indonesia 2018”. The participants of this research come from the Millennial and Generation Z as they are the target market of Jenius. The research’s data is collected through questionnaires, which is then analyzed by using Structural Model Equation through IBM SPSS AMOS. Results indicated that performance expectancy, social influence, and trust has positive significant relationship to behavioral intention to adopt digital banking, whereas perceived risk has a negative significant relationship to the later. Although effort expectancy has no significant impact towards behavior intention, it is found that effort expectancy influences performance expectancy positively and significantly.Keywords: Performance Expectancy, Effort Expectancy, Social Influence, Perceived Risk, Trust, Behavioral Intention to Adopt
Developing KPI Dashboard for The Kraft Heinz Company Gabriela Clara
iBuss Management Vol 8, No 2 (2020): iBuss Management
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Abstract

Performance Indicator has dated back to the 13th century. Since then, it had developed greatly and began to be even more important for organizations. One of the most commonly used performance indicator is known as the Key Performance Indicator (KPI). KPI, used to measure Critical Success Factor (CSF) of a company is seen to be crucial as it serves as a compass towards improvement, cost efficiency included. For The Kraft Heinz company, KPIs—displayed in a well manner through a dashboard—are needed to serve as a guideline towards improvement in cost efficiency. Thus, the purpose of this research is to build a KPI Dashboard visualization for the Kraft Heinz Company’s Distribution & Export (D&E) unit. Qualitative research through primary research and secondary research was conducted to produce the KPI Dashboard. Regarding primary research,  internal interviews with D&E team members, external interviews with business practitioner and market analyst,  and continuous rounds of feedbacks from the future user of the dashboard was gathered and analysed. Meanwhile, online journals, books, and other credible publications were used as the secondary research source. This research successfully produced a ready to use KPI Dashboard—designed using Tableau Software¬—for the D&E unit of The Kraft Heinz Company which is believed to be able to guide the organization towards a better cost efficiency.Keywords: KPI Dashboard, Key Performance Indicator, Critical Success Factor, Cost Efficiency
LG Electronics Benelux B.V. Employee Retention Policy Improvement Ryan Nathaniel Limantara
iBuss Management Vol 8, No 2 (2020): iBuss Management
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Abstract

Employee retention demonstrates the company’s ability to keep on giving incentive for the talented employees to stay within the company.  In the last few years, the company is having difficulties in retaining talented employees. These difficulties in retaining talented employees could then lead to high employee-turnover rate. Thus, the purpose of this research is to develop a strategy as to how LG Electronics Benelux B.V. can retain talented/high-potential/high-performing employees for a longer period of time.The analysis of this research paper is conducted based on the literature review that has been conducted by the writer. Moreover, interviews have been conducted with the HR Business Partner to get the employer’s perspective regarding employee retention as well as with the employees to get the employees’ perspective.  Furthermore, the result of the interviews will be for the writer to devise the recommendations as to how the company can retain talented employees for a longer period of time.With that being said, the research, interviews, and analysis all have been conducted very well and have produced a total of eight recommendations based on different aspects of employee retention to ultimately improve the company’s employee retention policy.Keywords: Employee Retention Policy, Talented Employees, Employee-turnover, Employee Retention, Improvement
The Influence of Board Diversity on Firm Performance in Infrastructure, Utility, and Transportation Sector Jemmy Tristano
iBuss Management Vol 8, No 2 (2020): iBuss Management
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This research extended the study of the board diversity relationship toward firm performance in Indonesia. This study used competing hypothesis development to test opposing theories, which are resource dependence theory and social identity theory. The two theories were used to make positive and negative hypothesis on board diversity toward firm performance. Board demographic diversity of the board of commissioners (BOC) and board of directors (BOD) were analyzed through three indicators: gender diversity, age diversity, and education diversity as independent variables (IV). The dependent variable (DV) was operationalized with ROA and Tobin's Q. Firm characteristics were also used as control variables with the proxy of organization size and organization age. This study focused on Indonesia's infrastructure, utility, and transportation within the period of 2014 - 2018. 228 sample data were collected from 46 firms which have passed the classical assumption tests. Multiple linear regression was utilized to determine the relationship between the IV toward DV. The result showed that BOC board diversity within gender and education affect the ROA positively. BOC age diversity showed a positive influence on Tobin's Q. Meanwhile, BOD gender and education diversity have a negative relationship with Tobin's Q. All other IV-DV combinations show no significant relationship.  Keywords: Board Diversity, Gender Diversity, Age Diversity, Education Diversity, Firm Performance 

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