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INDONESIA
Manajemen Bisnis Kompetensi
Published by Universitas Kristen Krida Wacana
ISSN : -     EISSN : -     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Arjuna Subject : -
Articles 139 Documents
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PENGARUH KUALITAS PELAYANAN DAN PENENTUAN HARGA TERHADAP LOYALITAS PELANGGAN FLEXI DI JAKARTA Wahyoedi, Soegeng; Kurniawan, Erwah
Manajemen Bisnis Kompetensi vol. 1 no. 2 Januari 2007
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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK (STUDI KASUS PADA BCA CABANG DUTA MAS JAKARTA) Tiofany, Annie; Wahyoedi, Soegeng
Manajemen Bisnis Kompetensi vol. 3 no. 1 Juni 2008
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The advance of new technology and strict competition in banking industry have forced the management to continually improve their services. Improvement in quality of service is expected to increase customer loyalty. The purpose of this case study was to provide information to top level management, regarding service quality level of BCA Cabang Duta Mas Jakarta. The descriptive-verification method was used to explore the service quality level and the relation of service quality to customer loyalty in this bank. This study found that there was a low-positive correlation between service quality and customer loyalty.Keywords: service quality, customer loyalty, descriptive-verification
Pelaksanaan Fungsi Manajemen pada Program Studi Akuntansi Fakultas Ekonomi Universitas Kristen Krida Wacana dalam Rangka Meningkatkan Score Akreditasi Andreas, Sajuli; Wahyoedi, Soegeng
Manajemen Bisnis Kompetensi vol. 2 no. 1 July 2007
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ANALISIS PENGARUH EVA DAN NOPAT TERHADAP EPS ATAS BEBERAPA PERUSAHAAN YANG BERGERAK DI SEKTOR JASA BIDANG KEUANGAN YANG TERDAFTAR DI BURSA EFEK JAKARTA (BEJ) Bangun, Primsa; Karsono, Karsono
Manajemen Bisnis Kompetensi vol. 1 no. 1 Juni 2006
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WHY CONSUMERS HESITATE TO ONLINE: AN EXPERIMENTAL CHOICE ANALYSIS OF BOOK SHOPPING AND THE ROLE OF DELIVERY FEES Siringo Ringo, Rosdiana Dewi; Zainal W, Zahrida
Manajemen Bisnis Kompetensi vol. 3 no. 2 Januari 2009
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Hubungan antara Layanan Pendidikan dengan Kepuasan Orang Tua Siswa di TK Permai Hadi, Ika Yanni; Wahyoedi, Soegeng
Manajemen Bisnis Kompetensi vol. 2 no. 2 Januari 2008
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THE RELATIONSHIP OF PERCEIVED JUSTICE, SATISFACTION, REPATRONAGE INTENTIONS AND NEGATIVE WORD OF MOUTH IN SERVICE SETTING Hermawan, Asep
Manajemen Bisnis Kompetensi vol. 1 no. 2 Januari 2007
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PERENCANAAN STRATEGIS DAN PENINGKATAN MUTU PENDIDIKAN DI SMP KRISTEN PENABUR GADING SERPONG Poelihawati, Ieke; Pongtuluran, Aris
Manajemen Bisnis Kompetensi vol. 3 no. 1 Juni 2008
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The aim of this study is to find out the implementation of strategic planning and the development of a quality of education at SMPK PENABUR Gading Serpong. This study was carried out at SMPK PENABUR Gading Serpong using the descriptive method. The data were collected through interviews, observation, document study, and questionaires. The result has not reached the maximum level as mentioned in the strategic planning theories. The academic quality is high enough because of the intensive participation of teachers, students, and parents.Keywords: strategic planning, quality, intensive participation
ANALISIS PROGRAM PERCEPATAN BELAJAR (AKSELERASI ) DI SMAK 1 BPK PENABUR JAKARTA DALAM RANGKA MENINGKATKAN PRESTASI SISWA Setiawati, Cornelia Endang; Sihombing, Umberto
Manajemen Bisnis Kompetensi vol. 2 no. 1 July 2007
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KAJIAN TEORITIS MODEL KUALITAS JASA Kristaung, Robert; Iskandar Tj, Denny
Manajemen Bisnis Kompetensi vol. 1 no. 1 Juni 2006
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