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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 18 Documents
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Search results for , issue "Vol. 11 No. 3 (2013)" : 18 Documents clear
Tingkat Kepentingan Serta Kinerja Atribut Produk Dan Pelayanan Di Rumah Makan Bebek Gendut, Bubulak, Kota Bogor Mahendraswari, Rekha; Nurmalina, Rita
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

RM Bebek Gendut is a special traditional restaurant that serves duck cookery. The intention of this research are to describe about characteristics of customer, to analyse the process of customer desicion making, and also to analyse the importance and performance of product and service atrribute. In majority, customers in RM Bebek Gendut are coming from Bogor City, women, about 21 to 30 years old, haven’t married yet, their final formal education are at senior high school, work as college student, and their own monthly earning are about Rp 1.000.000 to Rp 1.999.999. Based on the result of Customer Satisfaction Index (CSI) calculation, the customer satisfaction index is 75,05% which categorized as satisfied. Based on the result of Importance and Performance Analysis (IPA), there is an attribute that have to be focused and repaired that is waitress hospitality and courtesy.
Pengaruh Brand Awareness, Perceived Quality Dan Brand Image Terhadap Brand Satisfaction Dan Brand Loyalty Pada Jasa Biro Perjalanan Antar Kota Di Kota Malang Pramono, Rendra Adi
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The objective of this research is to analyse the effect of brand awareness, perceived quality, and brand image will make has brand satisfaction causing brand loyalty in each travel tour service consumer. The research population is entire customers that using services in three tour and travel companies in Malang city, that is Kirana Tour and Travel, Bali Prima Travel, and Siluet Travel. Variable from this research is brand awareness, perceived quality and brand image as independent variable, brand loyalty as variable dependen and brand satisfaction as variable intervening. The result of analysis shows several findings. First, when does level brand awareness that feeled travel tour customer increase, so brand satisfaction they will feel will increase also. This matter also be proved that level change brand awareness will influence customer loyalty level. Second, level perceived quality customer influences level brand satisfaction positively. Third, level change customer brand image at moment's notice will influence customer loyalty
The Influence of Locus of Control, Organization Citizenship Behavior and Work's Life Quality to Employee's Performance Artiningsih, Dwi Wahyu; Rasyid, Syahdi
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research is to evaluate: (1) the influence of locus of control to employee’s performance, (2) the influence of organization citizenship behavior to employee’s performance and (3) the influce of work’s life quality to employee’s performance. The population is taken from 40 respondents by using stratified random sampling and data is analysed by PLS (partial least square). The research reveals that (1) locus of control doesn’t influence employee’s performance, (2) organization citizenship behavior influences employee’s performance and (3) quality of work’s life influences employee’s performance. Locus of control doesn’t influence employee’s performance indicates that employess of this hospital - RSUD Kotabaru are not able to develop locus of control both internally and externally in order to create competitive work condition and inedequate efforts are taken to encounter problems, in that it will be overcome in a better manner and have outstanding performances.
Pengaruh Variabel Fundamental Terhadap Struktur Modal Dan Dampaknya Terhadap Nilai Perusahaan Utomo, Prastyo; Djumahir, .
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to examine the influence of fundamental variables that measured by profitability, firm size, growth opportunities, assets structure, non-debt tax shield and earnings volatility on the capital structure and analyze the effect of capital structure on firm value. Data analysis was performed on textile and garment companies listed in Indonesia Stock Exchange during the period 2005-2012. Results of data analysis using a two-stage regression analysis showed that profitability, asset structure and earnings volatility has significant effect to capital structure, while no significant effect was found between firm size, growth opportunities and non-debt tax shield against the company's capital structure. Results of this study also found that capital structure didn’t have significant effect to firm value.
Pengaruh Bauran Pemasaran (Marketing Mix) terhadap Keputusan Menggunakan Jasa Rawat Jalan di Rumah Sakit Bina Sehat Jember Ulfah, Maria; Rachmi, Asih Tri; Yuniarinto, Agung
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to figure out the general description of marketing mix including: product, price, place, promotion, people, process and physical evidence, that is related to the decision to utilize outpatient services at Bina Sehat Hospital Jember; besides, this research also aims to figure out  both simultaneous and partial influences of  marketing mix on  the decision to utilize outpatient service of Bina Sehat hospital Jember. The study conducts analytical survey (non experimental) with a cross-sectional approach on 80 patients of polyclinic Bina Sehat hospital  Jember. The sample is taken using purposive sampling technique. The Independent variables are product, price, place, promotion, people, process and physical evidence; whereas, the dependent variable is decision to utilize outpatient service at Bina Sehat hospital Jember. The variables are measured by questionnaires instrument. The study is conducted  at outpatient polyclinic Bina Sehat hospital Jember. Formerly, before the questionnaire is used, the researcher tests its validity and reliability. The instrument's validity utilizes product moment correlation; while the reliability test uses Cronbach alpha method. The data are analyzed by utilizing multiple linear regression analysis.The study reveals that marketing mix simultaneously and significantly affects the decision of taking outpatient services at Bina Sehat hospital Jember. The Ris 0.809; it implies that the ability of  the independent variables consisting of Products (X1), Price (X2), Place (X3), Promotion (X4), People (X5), Process (X6) and Physical Evidence (X7), is able to explains the variability of dependent variable, which is the decision to utilize outpatient service (Y), as much as 80.9%. The rest, or 19.1%, is explained by other independent variables which are not observed in this study. Product,place, promotion, people and physical evidence affect the decision to utilize services of Bina Sehat hospital; meanwhile, price and process variables do not significantly affect the decision to utilize outpatient services. The dominant dependent variable which affects the decision to utilize outpatient services (Y) is  product (X1) as it counts for 29.94%; in addition, the other influence comes from physical evidence (X7) which counts for 18.77%, place (X3) which counts for 14.76 %, promotions (X4) which counts for 12.10%, People (X5) which counts for 9.72%, Process (X6) which counts for 3.94% ,and Price (X2) which counts for 0.55%
Pengaruh Strategi Resource-Based terhadap Keunggulan Bersaing yang Dimediasi oleh Orientasi Kewirausahaan (Studi pada Usaha Kecil Menengah Sasirangan Kota Banjarmasin) Putra, Defin Shahrial; Djazuli, Atim
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research aims to examine and analyze the effects of resource-based strategy towards the orientation of entrepreneurship and small and medium enterprises competitive advantage, as well as test and analyze the effect of entrepreneurial orientation on the competitive advantage of small to medium-sized sasirangan. As well as test and analyze the effect of entrepreneurial orientation on the competitive advantage of small to medium-sized sasirangan. The study also tested and analyzed the effect of entrepreneurial orientation on indirect resource-based strategy of medium-small business competitive advantage sasirangan. This research sample of 37 medium-small business sasirangan in the city of Banjarmasin taken with Census and sampling methods were analyzed by using the method of Partial Least Square (PLS). The findings in this study are the effects of resource-based strategy in the entrepreneurial orientation variables will be reinforced to create sustainable competitive advantage on small and medium enterprises. Entrepreneurial orientation's influence and the presence of small and medium enterprises competitive advantage sasirangan. The findings in this study, there is an indirect effect of entrepreneurial orientation on resource-based strategy of medium-small business competitive advantage sasirangan in the city of Banjarmasin.
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan dan Loyalitas Pelanggan (Studi pada Pasien Rawat Inap di Rumah Sakit NU Tuban) As'ad, Achmad Shofiyyuddin; Noermijati, .
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to analyze the impact of service quality and price on customer satisfaction and customer loyalty, as well as the influence of customer satisfaction on customer loyalty in hospital inpatients NU Tuban. Technical analysis of the data in this study using the Partial Least Square ( PLS ).The results showed that the quality of service and price positive and significant impact on customer satisfaction, as well as indirect effect on customer loyalty through customer satisfaction. Customer satisfaction is positive and significant effect on customer loyalty.
Analysis of Material Handling Flow Process on Tin Smelting: a Case Study in Indonesia S, Eko Zunianto; Adhiutama, Akbar
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Indonesia is one of the largest tin producers in the world. Tin industry is growing and flourishing in Indonesia. In Indonesia, the processing of tin ore to tin metal uses reverberatory furnace. Effectiveness on flow of material handling process becomes the determining factor in keeping Work in Process (WIP) mate rial inventory levels and increasing productivity. The purpose of this study is to analyze the flow of material handling processes in order to minimize WIP material inventory and increase productivity. Value Stream Mapping (VSM) is used as a tool to analyze the process flow. Direct field observations and analysis of production data are developed into current VSM. The result reveals that there are some wastes or muda in the process flow. One of the occurring wastes is on the lead time process of the WIP handling which is longer than the cycle time of melting process; therefore, this causes an accumulation of WIP material that results in productivity decreasing of the tin production. Waste elimination can trim the processing time of WIP material handling so that it will be able to reduce the accumulation of WIP material as much as 53% and increase tin production by 5%
Pengaruh Kepemilikan Institusional, Arus Kas Bebas terhadap Kebijakan Dividen dan Volatilitas Harga Saham (Studi pada Perusahaan Manufaktur yang Terdaftar di BEI) Prabowo, Satriya Candra Bondan; Salim, Ubud
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The manufacturing company’s ability to face economic fluctuation finally influences the policy making, including dividend policy; also, the ownership composition of manufacturing companies in Indonesia that mostly are dominated by institution attracts a research on investigating the agency relation in the developing countries. It is due to that agency theory initially occurs at developed countries in which the stock ownership is spread , not like in Indonesia. Among the manufacturing companies that are listed at Indonesian Stock Exchange, only a few stockholders that have incentive and ability to control and monitor the management’s decision and activities; thus, the agency problem will emerge so that dividend becomes an important issue which influences the company stock’s price volatility. The research aims to 1) know the influence of institutional ownership to dividend policy 2) know the influence of free cash flow to dividend policy 3) know the influence of institutional ownership to stock price volatility, 4) know the influence of free cash flow to stock price volatility 5) know the influence of dividend policy to stock price volatility, 6) know the influence of institutional ownership to stock price volatility through dividend policy, and 7) know the influence of free cash flow to stock price volatility through dividend policy. This is an explanatory research as it explains the causal relationship among researched variables through hypothesis testing. The research samples are 12 manufacturing companies. Further, the data analysis is conducted by using path analysis. The results of the research are 1) institutional ownership directly influences dividend policy, 2) free cash flow directly influences dividend policy, 3) institutional ownership does not directly influence stock price volatility, 4) free cash flow directly influences stock price volatility, 5) dividend policy directly influences stock price volatility 6) dividend policy is able to mediate institutional ownership’s influence on stock price volatility, and 7) dividend policy is able to mediate the free cash flow’s influence on stock price volatility.
Pengaruh Leverage dan Investasi terhadap Nilai Perusahaan (Studi pada Perusahaan Makanan dan Minuman di Bursa Efek Indonesia) Solikahan, Eka Zahra; Ratnawati, Kusuma; Djawahir, Achmad Helmy
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study was aimed to analyze the effect of leverage on firm value, the effect of leverage on investment, the effect of investment on firm value and effect of leverage on firm value through investment. The research was conducted in the food and beverage companies listed on the Indonesia Stock Exchange (BEI), consisted of 15 companies from 2007 through 2011. The analysis used was PLS (Partial Least Square). The study result showed that leverage variable influenced on the firm value, leverage didn't influence on the investment and investment variable influenced on the firm value but leverage didn't influence on the firm value through investment.

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