Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

JAM : Jurnal Aplikasi Manajemen

jam
Website

Published by Universitas Brawijaya

ISSN : 16935241 EISSN : 23026332 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.

Arjuna Subject : -

Articles 20 Documents

1 2

Search results for , issue "Vol. 16 No. 4 (2018)" : 20 Documents clear

THE EFFECT OF SERVICE QUALITY ON CUSTOMER RETENTION THROUGH COMMITMENT AND SATISFACTION AS MEDIATION VARIABLES IN JAVA EATING HOUSES Sari, Sulva Widya; Sunaryo, Sunaryo; Mugiono, Mugiono
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

The culinary business is faced with high competition to keep their customers, these conditions cause Javanese Restaurant expected to create customer retention through service quality. Therefore, this study aims to determine the relation of service quality, commitment, and satisfaction on customer retention and the effect of commitment and satisfaction as a mediator of service quality on customer retention. The analysis is based on 100 respondents who were customers of Javanese Restaurant in Kuta Utara Bali through a survey questionnaire. The measurement model of research hypothesis analysis using Partial Least Square (PLS) procedure. The result of the research indicates that service quality and commitment have no significant effect on customer retention while other variables have a significant effect. The effect of customer satisfaction fully mediates on the relationship of service quality on customer retention. This study contributes to a restaurant to combine strategies of improving service quality, commitment, and customer satisfaction, so that customer retention is realized through repeat purchases.

CHARACTER BUILDING MANAGEMENT WITH THE CONCEPT OF LOVE Suryanti, Eny Wahyu; Widayanti, Febi Dwi
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to determine the character building management with the concept of love in LPI Malang. The research method used is a qualitative method by using data collecting technique such as interview, observation, and documentation. Objects in this study are in LPI Malang. The conclusion that can be gained from this research is that the character building management in LPI Malang City uses the concept of loving 360 degree, covering love to Allah and Prophet, love of parent/ teacher, love fellow, love excellence, love self, love science and technology , love of the natural surroundings, the love of the nation and the country that is integrated in all learning activities in school.

ROLE OF AUDITOR PERFORMANCE MEDIATION IN ACCEPTANCE OF AUDITOR DYSFUNCTIONAL BEHAVIOR: ATTRIBUTION THEORY PERSPECTIVE AND ROLE THEORY Jaya, Sandy Mahendra; Sudarma, Made; Roekhudin, Roekhudin
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

The purpose of this study is to examine and to provide empirical evidence on the influence of role conflict and organizational commitment to acceptance of auditor dysfunctional behavior mediated by the Auditor Performances. Methods of data collection using survey and obtained 83 respondents who occupy functional positions of auditors and other internal supervisory apparatus on regional inspectorate in Ex Malang Residences. Data were analyzed by using Structural Equation Model - Partial Least Square (SEM-PLS). The result of the research shows that role conflict influence to acceptance of auditor dysfunctional behavior, organizational commitment negativelyinfluence to acceptance of auditor dysfunctional behavior, role conflict negatively influence to auditor performance, organizational commitment positivelyinfluencetoAuditor Performance, Auditor Performance negativelyinfluence to acceptance of auditor dysfunctional behavior, role conflict role conflict indirectly effect on acceptance of auditor dysfunctional behavior through Auditor Performance, and organizational commitment indirectly effect on acceptance of auditor dysfunctional behavior through Auditor Performance. The results of this study can be considered to minimize dysfunctional behavior of local government internal auditors by increasing organizational commitment and performance and reduce role conflict so as to improve the quality of internal audit results.

INTERNAL CONTROL ROLE IN RELATIONSHIP BETWEEN EMPLOYEE AND PUBLIC SECTOR ORGANIZATIONS Andriono, Rian; T, Sutrisno; Nurkholis, Nurkholis
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to obtain empirical evidence of the impact of employee's Public Service Motivation (PSM) and Organizational Commitment on the Organizational Performance through Internal Control System (ICS) as an intervening variable. The study was conducted on all State Civil Employees at the State Treasury Services Office in Bali Province through a survey on 98 respondents and was analyzed with SEM-PLS. The results show that Organizational Performance improvement in order to achieve performance contract's designated targets done by increasing employee's motivation and commitment. PSM and Organizational Commitment play an important role in goals achievement, and without both variables, the performance management will not lead to higher public services quality. Public sector organizations can make ICS as a tool to controls over employee's motivation and commitment. The integrated ICS within the organizational unit structure is not only able to controls the overall business process but also on the employee's daily work life.

DRY PORT BUSINESS DEVELOPMENT STRATEGY Jourdan, Michael; Harianto, Harianto; Hakim, Izzuddin A
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

Export and import activities are the most important part of economic activity in Indonesia. These need to be supported by good port infrastructure. Cikarang Dry Port (CDP) as the only Dry Port, owned by private, should be able to support export and import activities and supply chains, especially in the Greater Jakarta and Cikarang areas. There is a need to develop appropriate business development strategies to maximize resources and optimize opportunities from the CDP business environment. These study aims were identifying the influence of internal and external factors that affect the development of the CDP business and formulating business development strategies. The method used in this study is descriptive analysis and purposive sampling. Analytical tools used include internal and external analysis and SWOT. The main strength is the availability of land port capacity. An external factor that provides relative significance to the successful development of Dry Port is the usage of internet and application on a smartphone. The regulation for expansion and New Priok business development by JICT which is the biggest threat scored. Future research is expected to analyze the efficiency of time, performance and human resources in Cikarang Dry Port.

PROCEDURAL FAIRNESS AS INTERVENING VARIABLE BETWEEN VOICE AND PERFORMANCE EVALUATION FORMALITY ON TRUST Prasetya, Jeremia Allan; Wijayanti, Dian
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This study aims to test the hypothesis developed by Hartmann and Slapnicar (2009). Thatis to examine the influence of subordinate participation and performance evaluation formality in the process of performance evaluation of trust through the perception of procedural fairness. This research uses a survey method, which is data retrieval through a questionnaire. Subjects in this study are all staffs in one of the University of Malang who has met the criteria. The test used Partial Least Square (PLS). Results showed that the participation of subordinates was not able to improve the perception of procedural fairness directly, but can increase trust. While, the formalities of performance evaluation, directly able to improve the perception of procedural fairness, but can not increase trust. However, if tested indirectly performance evaluation formality can increase trust through the perception of procedural fairness, whereas subordinate participation cannot improve. Conclusion, this study supports the hypothesis developed by Hartmann and Slapnicar (2009), but there are some unsupported hypotheses because of the difference of the research object, where each research object has different evaluation system according to organizational objectives.

THE INFLUENCE OF CREATIVITY, BUSINESS FUNDING, AND GENDER EQUALITY ON THE PERFORMANCE OF WOMEN ENTREPRENEURS’SMALL MICRO MEDIUM ENTERPRISES Suprani, Yun; Khoiron, M.
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This researchis to comparewomen entrepreneurs UMKM in Palembang and K Ogan Ilir Regency and analyzed by using the 17 SPSS. The similarities of women'screativities in managing UMKM in Palembang and Ogan Ilir Regency were not optimized. Theyjust try to continue the family's business that has existed before. Herein, all the product design or packaging still uses the existing ones. Therefore, they generally rely on the family'sfunding or personal savings. They are afraid of borrowing business funding from banks, some of them even do not know how to apply for bank loans. Meanwhile, the differences between women entrepreneurs in managing UMKM between in Palembang and Ogan Ilir Regencycould be seen from the gender equality.Women were more autonomous to manage the UMKM in Ogan Ilir Regency. The next researcher is expected to examine more respondents dan wider research area, and this research is expected to give contribution and references to related institutions.

ADVANCING EXCHANGES OF INFORMATION IN SOCIAL FRIENDSHIP NETWORKS THROUGH MOTIVATION, OPPORTUNITY, AND ABILITY Anandya, Dudi; Pawitra, Teddy; Balqiah, Tengku E.
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This article examines the impact of motivation, opportunity, and ability as antecedents of exchanges of information among members of social friendship networks and also the impact on creating membership value and members'loyalty including the influence of the system characteristics. The research method employed descriptive multiple crosssectional designs which yielded 256 responses. The Structured Equation Modelling was used to test the hypotheses. The findings of the research reveal that motivation and ability provide the impetus to exchanges of information whereas opportunity does not. Furthermore, exchanges of information impact members' loyalty through the mediation of membership value and finally the exchanges of information evoke members'loyalty directly. However, only information quality impacts membership value and members'loyalty. The rigor of the research concept will result in better insight to future researchers particularly in designing and implementing members'loyalty program in social friendship networks.

ROLE AMBIGUITY AND PSYCHOLOGICAL EMPOWERMENT MEDIATE PERFORMANCE MEASUREMENT SYSTEMS TO MANAGERIAL PERFORMANCE Prastuti, Rosinta Ery; Yuswanto, Yuswanto
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

The purpose of this study is to analyze the effect of Performance Measurement System to Managerial Performance with mediation variables Role Ambiguity and Psychological Empowerment. This type of research is causality. This research was conducted on non-profit organization that is 7 Private University in Malang. The sample in this study the educational staffequivalent to the manager, the number of samples in this study was 79. The data analysis method used in this study is SEM PLS using WarpPLS 5.0 software. The results of this study indicate that the Performance Measurement System has a positive effect on Managerial Performance through mediation variables Role Ambiguity and Psychological Empowerment. Performance Measurement System has a positive and significant effect on managerial performance. The Performance Measurement System has an indirect relationship with Managerial Performance through Psychological Empowerment. The conclusion is that this study supports the hypothesis developed by Marginson, et al. (2015), but there are some unsupported hypotheses because of the different research objects that each type of organization has different characteristics.

MANAGEMENT OF ANXIETY AND DEPRESSION TREATMENT OF PRE-SURGERY PATIENTS AT Dr. SOEBANDI REGIONAL PUBLIC HOSPITAL JEMBER Sudjiwanati, Sudjiwanati
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

Management of anxiety and depression treatment that can help the process of a patient while undergoing surgery. This study aims to determine the management treatment of the pre-surgery patient that is through psycho-education to be psychologically prepared for surgery. The study was conducted in patients who will have surgery in Dr. Soebandi Hospital Jember. The sample in this study was 50 people with different levels of education and data analysis using SPSS 20. Based on the results of calculations of the Anova test, it was known that the F count 0.322 > than F table 0.318 with a significance value > 0.05. The result of that calculation showed that there is no significant effect between the management of pre-surgery patients'treatment with the level of depression and anxiety. The result of correlation test showed that depression had a positive relationship with the level of knowledge which means that patients with higher levels of education have depression when they have surgery, but anxiety has a negative correlation value which means that the higher the education level, the lower the anxiety level.

Page 1 of 2 | Total Record : 20

1 2

Filter by Year

2018 2018

Filter By Issues

All Issue Vol. 23 No. 3 (2025) Vol. 23 No. 2 (2025) Vol. 23 No. 1 (2025) Vol. 22 No. 4 (2024) Vol. 22 No. 3 (2024) Vol. 22 No. 2 (2024) Vol. 22 No. 1 (2024) Vol. 21 No. 4 (2023) Vol. 21 No. 3 (2023) Vol. 21 No. 2 (2023) Vol. 21 No. 1 (2023) Vol. 20 No. 4 (2022) Vol. 20 No. 3 (2022) Vol. 20 No. 2 (2022) Vol 20, No 2 (2022) Vol. 20 No. 1 (2022) Vol. 19 No. 4 (2021) Vol. 19 No. 3 (2021) Vol. 19 No. 2 (2021) Vol. 19 No. 1 (2021) Vol. 18 No. 4 (2020) Vol. 18 No. 3 (2020) Vol. 18 No. 2 (2020) Vol. 18 No. 1 (2020) Vol. 17 No. 4 (2019) Vol. 17 No. 3 (2019) Vol. 17 No. 2 (2019) Vol. 17 No. 1 (2019) Vol. 16 No. 4 (2018) Vol. 16 No. 3 (2018) Vol. 16 No. 2 (2018) Vol. 16 No. 1 (2018) Vol. 15 No. 4 (2017) Vol 15, No 4 (2017) Vol. 15 No. 3 (2017) Vol. 15 No. 2 (2017) Vol. 15 No. 1 (2017) Vol. 14 No. 4 (2016) Vol. 14 No. 3 (2016) Vol. 14 No. 2 (2016) Vol. 14 No. 1 (2016) Vol. 13 No. 4 (2015) Vol. 13 No. 3 (2015) Vol. 13 No. 2 (2015) Vol. 13 No. 1 (2015) Vol 12, No 4 (2014) Vol. 12 No. 4 (2014) Vol. 12 No. 3 (2014) Vol. 12 No. 2 (2014) Vol. 12 No. 1 (2014) Vol. 11 No. 4 (2013) Vol. 11 No. 3 (2013) Vol. 11 No. 2 (2013) Vol. 11 No. 1 (2013) Vol. 10 No. 4 (2012) Vol. 10 No. 3 (2012) Vol. 10 No. 2 (2012) Vol. 10 No. 1 (2012) Vol 9, No 3 (2011) Vol 9, No 2 (2011) Vol 9, No 1 (2011) Vol 8, No 4 (2010) Vol 8, No 2 (2010) Vol. 9 No. 4 (2011) Vol. 9 No. 2 (2011) Vol 8, No 3 (2010) Vol. 8 No. 3 (2010) Vol 8, No 1 (2010) Vol. 7 No. 4 (2009) Vol. 7 No. 3 (2009) Vol. 7 No. 2 (2009) Vol. 7 No. 1 (2009) Vol. 6 No. 3 (2008) Vol. 6 No. 2 (2008) Vol. 6 No. 1 (2008) More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota malang,

Jawa timur

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name -

Contact Email -

Phone -

Journal Mail Official -

Editorial Address -

Location Kota malang, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota malang,

Jawa timur

INDONESIA