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INDONESIA
Jurnal Manajemen Atma Jaya
Published by Universitas Katolik Indonesia Atma Jaya
ISSN : 18296211     EISSN : 25974106     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen memuat informasi hasil kegiatan penelitian pemikiran konseptual di bidang ilmu manajemen. Sarana komunikasi ilmiah ini diterbitkan oleh Fakultas Ekonomi Universitas Katolik Indonesia Atma Jaya Jakarta. Terbit perdana 2004 dengan siklus terbit 2 kali setahun yaitu pada bulan Mei dan November
Arjuna Subject : -
Articles 245 Documents
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Peran Strategi Pengelolaan Manajemen pada Hubungan Modal Intelektual dan Kinerja Perusahaan Aryanindita, Gabriel P; Tarigan, Thia Margaretha; Nugroho, Felix Cahyo
Jurnal Manajemen Vol. 21 No. 1 (2024): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v21i1.5692

Abstract

The advent of information technology has precipitated a paradigm shift in the global business landscape. One of the principal factors contributing to the ability of organisations to adapt to this paradigm shift is the capacity of their employees. Intellectual capital has emerged as a new area of focus in accounting research. There is a substantial body of empirical evidence that attests to the significance of intellectual capital enhancement for business strategy. Nevertheless, there is a paucity of empirical research examining the relationship between knowledge management strategies and intellectual capital and organisational performance. The objective of this study is to make a contribution to the empirical investigation of knowledge management strategy, specifically in relation to 556 companies from the Southeast Asia region for the period 2021-2023, as identified from the I/B/E/S database. The results of the study indicate that there is no significant effect of value-added intellectual coefficient (VAIC), which represents a firm's intellectual capital, on performance (return on investment (ROI)). This is due to the lack of complete data for calculating VAIC. Employee costs are the primary account used to calculate VAIC, and thus, knowledge management strategies may be perceived as less critical by managers when intellectual capital is not a primary concern.
The Role of Customer Satisfaction in Improving Pharmacy Performance" Johnson; Laksmidewi, Dwinita
Jurnal Manajemen Vol. 21 No. 2 (2024): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v21i2.6052

Abstract

This study aims to analyze the influence of pharmacist attitude, medication supply, pharmacy location, and price fairness on customer satisfaction and its impact on pharmacy performance in independent pharmacies. In conducting testing of these variables, the researcher distributed questionnaires to 345 respondents who had visited, consulted with pharmacists or pharmacy staff, and purchased medication at the pharmacy, using a Modified Likert scale. The sample was collected using a purposive sampling method. Data analysis was conducted using the Structural Equation Model (SEM) Smart PLS. The results of the study indicate that pharmacist attitude, medication supply, pharmacy location, and price fairness have a significant direct impact on pharmacy performance. Furthermore, pharmacist attitude, medication supply, pharmacy location, and price fairness have a significant direct impact on customer satisfaction. Customer satisfaction has a significant direct impact on pharmacy performance. Customer satisfaction also mediates the effect of pharmacist attitude, medication supply, pharmacy location, and price fairness on pharmacy performance.
Pengaruh E-Service Quality Terhadap Kepuasan Pelanggan Halodoc dengan Trust Sebagai Mediasi Yenchristie, Febby Angelina; Efendi
Jurnal Manajemen Vol. 22 No. 1 (2025): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v22i1.5162

Abstract

The research focuses on the impact of e-service quality on customer satisfaction of Halodoc with the mediation of trust. There are 6 variables – namely, user interface, responsiveness, need fulfillment, security, and customer service – which will be examined whether they have a direct effect on satisfaction and trust as mediation on customer satisfaction. This research involved respondents aged 17-50 years in Jakarta, Bogor, Depok, Tangerang, Bekasi. Data was collected online using Google Forms. The data were processed using SMART PLS to solve the 11 hypotheses of this study. The results of this study indicate that trust, user interface, and responsiveness do not have a direct effect on satisfaction. Meanwhile, need fulfillment and customer service have a direct influence on satisfaction. Trust as a mediator influences the effect of security on satisfaction, and customer service on satisfaction. Meanwhile, the user interface variables, responsiveness, and need fulfillment through trust mediation do not affect satisfaction.
BUSINESS INCUBATOR MANAGER ROLES: A SYSTEMATIC LITERATURE REVIEW FROM LITERATURE BETWEEN 2001 - 2024 Syahputra, Wira; Agustina, Tri Siwi
Jurnal Manajemen Vol. 21 No. 2 (2024): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v21i2.6075

Abstract

Business Incubator already evolved from only providing resources, to becomes an places to develop the entrepreneur. This change makes a lot of task that should business Incubator provide and make managers roles more important than before. Even though, many research about the success of incubator an startup, but the roles of manager still need to be explored more. This systematic review aims to investigates the roles and the responsibilities of the business Incubator managers, their impact for the startup and incubator itself, and how can the managers align it with the long-term incubator goals. A systematic review conducted using PRISMA framework, and reported with the guidance of PRISMA2020 Checklist. Search from the publication that Examined incubator business manager published from 2001 -2024, From 129 article that found from the 129-article identified, 35 used for the final review. This Research found that Manager has a key role in facilitating mentees/incubates to access resources and networks, mentoring, and managing the incubator operations. Suggest the managers to become proactive for the success of the mentee/incubates. The study concludes that the role of incubator managers is crucial to fostering the entrepreneur, key factor for the success of incubator, it recommends for them to enhancing managerial roles to adapt on the dynamic environments.
Pengaruh PENGARUH JUMLAH KOMISARIS INDEPENDEN PADA NILAI PERUSAHAAN DENGAN EFISIENSI PERUSAHAAN SEBAGAI VARIABEL MODERASI: STUDI PADA SEKTOR PERBANKAN DI INDONESIA Prawirosaputro, Bima; Bimo, Irenius Dwinanto
Jurnal Manajemen Vol. 22 No. 1 (2025): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v22i1.6288

Abstract

This study aims to analyze the influence of the number of independent commissioners on company profitability with operational efficiency as a moderating variable. The study focuses on the banking sector in Indonesia listed on the Indonesia Stock Exchange for the years 2016-2020. The sample analyzed consists of 37 banks with 167 observations over 5 years. This study conducted hypothesis testing through panel data regression analysis processed using the STATA 17 statistical program. From the panel data regression analysis results, it can be concluded that the number of independent commissioners significantly positively impacts company profitability. It was also found that operational efficiency significantly moderates the relationship between the number of independent commissioners and company profitability.
STRATEGIC BUSINESS TRANSFORMATION AND CORPORATE SUSTAINABILITY: EXAMINING THE ROLE OF DYNAMIC AND DIGITAL CAPABILITIES Situmorang, Patar; Purba, John Tampil; Hariandja, Evo Sampetua
Jurnal Manajemen Vol. 22 No. 1 (2025): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v22i1.6577

Abstract

In today's dynamic and competitive business environment, organizations must continuously adapt to external and internal changes to achieve corporate sustainability. This study examines the influence of Business  Transformation (BT), Service Innovation Capability (SIC), and Service Delivery (SD) on Corporate Sustainability (CS), with Dynamic Capability (DC) as a mediating variable and Digital Transformation (DT) as a moderate factor. Employing Resource-Based View (RBV) and Market-Based View (MBV) theories, this study aims to explore how firms leverage internal capabilities and external market factors to drive long-term sustainability. A quantitative research design was applied, utilizing "This study employed Partial Least Squares-Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses, utilizing data collected from 400 managers." and executives in the energy sector, with a focus on PT PLN (Persero). The findings confirm that BT, SIC, and SD positively influence CS, both directly and indirectly through DC. Furthermore, DT significantly moderates the relationships between BT, SIC, and SD with DC, indicating that digital adoption enhances firms' ability to adapt and reconfigure resources. The mediating role of DC was also supported, reinforcing its importance in linking strategic initiatives to sustainability outcomes. This study contributes to strategic management literature by integrating RBV and MBV perspectives while providing empirical evidence on DT as a catalyst for corporate sustainability. Practically, the results highlight the importance of firms investing in digital capabilities.", service innovation, and dynamic adaptation strategies to remain competitive. Future research should explore longitudinal effects and industry variations in digital transformation and sustainability practices.
INTERGENERATIONAL CONSUMER BEHAVIOR : A SYSTEMATIC REVIEW FROM 2001 UNTIL 2024 Santoso, Ignatius Hari; I Made Sukresna
Jurnal Manajemen Vol. 22 No. 1 (2025): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v22i1.6674

Abstract

This systematic literature review explores the evolving landscape of intergenerational consumer behavior by analyzing 35 peer-reviewed articles, which were published between 2001 and 2024. Using the PRISMA framework, this review identifies the key pattern, mechanism, and cultural context that shape the consumers’ preference across generational cohort. The findings reveal a significant shift from the traditional unidirectional influence toward a bidirectional dynamic influence, where the younger generation increasingly influences the household consumption, specifically in digital and lifestyle related product category. This review uncovers six thematic clusters: Brand Identity and Emotional Meaning, Direction of Influence, Cultural Orientation, Lifestyle and Product Category, Advertising and Media Exposure, and Peer and Family Interaction.
PENGARUH LAYANAN DIGITAL MARKETING BERBASIS MOBILE APPS DAN E-SERVICE QUALITY TERHADAP TINGKAT KEPUASAN YANG BERDAMPAK PADA LOYALITAS PELANGGAN Rediyono; Putera, Muhammad Tommy Fimi
Jurnal Manajemen Vol. 21 No. 1 (2024): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v21i1.5156

Abstract

The increasingly rapid development of technology provides quite significant changes in various spheres of life, including the economic and business sectors. One form of implication is the use of a digital marketing service strategy based on mobile apps and e-service quality which is oriented towards the level of customer satisfaction and loyalty. This research was\conducted using descriptive methods through a qualitative approach. The data used in this research is secondary data in the form of theoretical basis and empirical findings from previous research obtained through literature study. The conclusion that can be drawn from this research is that the application of digital marketing and e-service quality has a positive and significant effect on the level of customer satisfaction. Customer satisfaction is proven to have an influence on customer loyalty to make repeat purchases of a product or service.
PERAN PENGGUNAAN MEDIA SOSIAL TERHADAP LOYALITAS PELANGGAN DIMEDIASI KEPERCAYAAN PELANGGAN DAN KUALITAS INFORMASI Senjaliani, Verrent; Suwarno, Henky Lisan Suwarno
Jurnal Manajemen Vol. 21 No. 2 (2024): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v21i2.5563

Abstract

Currently, millennials have the highest expenditure in the fashion industry. There are several fashion brands that are often used by the Indonesian community, especially the Uniqlo brand, which is favored by Indonesians at the moment. The purpose of this research is to examine and analyze the role of social media usage on customer loyalty, mediated by customer trust and information quality, on a sample of Uniqlo consumers who seek product information through social media. This type of research is causal explanatory, with data collection using survey techniques and a questionnaire method with a total of 200 respondents and the help of SPLS. The results of this study indicate that the role of trust has a positive influence while information quality does not have a positive influence in mediating the effect of social media usage on customer loyalty.
TECHNOLOGY ADOPTION CHALLENGES AND MARKETING STRATEGIES FOR MSMES IN SURABAYA: A QUALITATIVE STUDY Adjeng, Monica; Handayani, Yuliasti Ika
Jurnal Manajemen Vol. 21 No. 2 (2024): Jurnal Manajemen
Publisher : Fakultas Ekonomi dan Bisnis Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/jm.v21i2.5868

Abstract

The specific purpose of this study is that researchers want to see the readiness of the 14 MSMEs in Surabaya facing competition and their readiness for technology adoption, understanding of brands and product attributes. In terms of this technology, both in the use of machines, marketplaces as a means of buying and selling online and the use of social media as a means of promotion. Understanding brand attributes is also an interesting discussion because the brand is the identity of a product which must then be communicated to potential consumers. This research design uses phenomenology and qualitative study. While the sample selection in this study used a purposive sample, by conducting interviews and brief observations before conducting in-depth interviews using a semi-structured model. The ability of MSMEs in entrepreneurship determines business sustainability. In terms of technology mastery and branding. MSMEs have weaknesses in adapting to join e-marketplaces, financial and sales records, and not many have standardized packaging labels. The constraints of MSMEs are technical capabilities in using computers and their features, making financial reports, and simple sales reports. MSMEs are required to make more efforts to update simple managerial skills and have creativity so that their products have advantages and competitiveness.

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