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INDONESIA
Jurnal Tepak Manajemen Bisnis
Published by Universitas Riau
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Tepak adalah suatu tempat yang mempunyai bentuk khusus, di situ terhimpun beberapa jenis tanaman berupa Sirih, Kapur, Gambir dan Pinang yang harus ada pada setiap akan dimulainya acara adat melayu khusus di Riau.Tepak ini bermakna tempat yang tidak akan ditinggalkan dan harus ada seperti pepatah adat Melayu" Takkan lekang karena panas dan Takkan lapuk karena hujan"Dengan demikian dalam kontek judul jurnal Tepak Manajemen Bisnis memberikan arti bahwa dalam jurnal tersebut dapat menghimpun berbagai penelitian di bidang Manajeman bisnis.Jurnal ini akan tetap terbit sepanjang masa untuk mengeluarakan butir-butir Ilmu Pengetahuan di bidang Manajeman Bisnis yang berguna bagi pembangunan Negara dan Bangsa.
Arjuna Subject : -
Articles 12 Documents
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Search results for , issue " Vol 9, No 3 (2017)" : 12 Documents clear
PENGARUH REAKSI PASAR MODAL TERHADAP PERISTIWA AKSI DAMAI 4 NOVEMBER 2016 (Event Studi pada Saham Kompas 100 Yang Terdaftar Di Bursa Efek Indonesia) Mulya, Lega Tri; Ritonga, Kirmizi
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This research aims to know and analyze the difference between abnormalreturn and trading volume activity before and after Peace Action in November 4, 2016.The Peace Action might give an effect on capital market. If the event runs peacefully, itwould have a positive impact to capital market. Otherwise, it would have a negativeimpact on the capital market. The population in this study was all companies listed inKompas100 Index. The method used was a comparison study by using Paired Sample TTest. Based on the results of data analysis and discussion, it can be concluded asfollows that The was no different between abnormal return and trading volumeactivity before and after the peace action in November 4, 20016. The implications ofthis research is If there are actions that are not an anarchist then the investors do nothave to worry to invest.
ANALISIS PENGARUH PENDAPATAN ASLI DAERAH (PAD), DANA ALOKASI UMUM (DAU), DANA BAGI HASIL (DBH) DAN BELANJA MODAL TERHADAP PERTUMBUHAN EKONOMI SERTA DAMPAKNYA PADA TINGKAT KEMISKINAN DI DAERAH KABUPATEN/KOTA PROVINSI RIAU TAHUN 2011-2015 Putrayuda, T. Fahrurriza; Efni, Yulia; Kamaliah, Kamaliah
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This study aims to determine the effect of Earning Influence Income (PAD),(PAD), General Allocation Fund (DAU), Profit Share Fund (DBH), CapitalExpenditure, and Economic Growth on Poverty Rate through Economic Growth atRegency / City in Riau Province 2011-2015 . The study was conducted for 2 months,from October to December 2016.The object of this study is the district / city in Riau Province, the population and sampleused in this study are 12 districts / municipalities in Riau Province. The data used aresecondary data obtained based on documentation of the results of BPS publication(Central Bureau of Statistics) for data on Economic Growth and Poverty Rate whereasdata of Earning Influence Income (PAD), General Allocation Fund (DAU), DBH andCapital Expenditure Obtained from the Financial Management Agency and RegionalAsset (BPKAD) Riau Province. The analysis tool used is Path Analysis using PartialLeast Square (PLS) method.The result of the research indicates that Pendapatan Asli Daerah (PAD), Profit SharingFund (DBH), Capital Expenditure, and Economic Growth have a significant effect onPoverty Level directly. While the General Allocation Fund (DAU) has no significanteffect on Poverty Rate directly. Indirectly through the Economic Growth of LocalOriginal Income (PAD), Profit Sharing Fund (DBH) and Capital Expenditure have asignificant effect on Poverty Level. While the General Allocation Fund (DAU) indirectlyor through Economic Growth does not affect the Poverty Level. Economic Growth as anintervening variable plays an important role in increasing the influence of LocalRevenue (PAD) and Capital Expenditure on Poverty Level, but has no role inincreasing the influence on General Allocation Fund (DAU) and influence DBH.
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PESERTA BPJS KESEHATAN DI RSUD ARIFIN ACHMAD PEKANBARU Wibowo, Anom Adi; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This study aimed to analyze the influence of the quality of service to clientsatisfaction BPJS kesehan participants and to analyze the influence of satisfaction onloyalty participants in the health BPJS Arifin Achmad Pekanbaru. Analyses were basedon 121 patient samples BPJS participant health. While the sampling method usedprobability sampling and techniques used in this sampling is the sampling area.Collecting data using questionnaires and then the results statements from respondentswere processed and analyzed the quality layana on satisfaction and loyalty of patientswith hypothesis testing.The results showed that the quality of services simultaneously significant effect onpatient satisfaction in the health BPJS Arifin Achmad Pekanbaru. Partially, the qualityof services that have a significant effect only two variables, reliability andresponsiveness. While variable tangibles, assurance and empathy no significant effecton patient satisfaction health BPJS participants. Furthermore, namely the satisfactionsignificantly influence patient loyalty health BPJS participants at Arifin AchmadPekanbaru.
PENGARUH PENGHARGAAN DAN KOMPETENSI TERHADAP KINERJA MELALUI LOYALITAS KARYAWAN HOTEL BINTANG LIMA DI PEKANBARU Husen Ernur, Muatir Muhammad; Harlen, Harlen; Sasmita, Jumiati
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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Human resource is an important topic that should be discussed and alsomanaged by a company. Human resource in the application is often not align with thevision of the company. Indeed, a suistanable management resource is an importantfactor for the success of a company. Therefore, there are variety of ways to improveemployee’s loyalty and performance results through rewarding employees andassessing competence in order to produce professional and high integrity employees.This study aims to observe the effect of reward and competence to performance throughemployee loyalty in Five Star Hotels, Pekanbaru. The study population initially were144 employees. The sample population was selected using the Slovin formula, whichonly a total of 106 employees’ data are collected. Questionnaire were used for datacollectection, and the methods of data analysis using path analysis. The results shownthe reward and competence individualy have significant and positive impact onemployee loyalty and performance Five Star Hotel in Pekanbaru. In contrary, loyaltydoes not mediate the effect of reward and competence on employee’s performance.
FAKTOR-FAKTOR YANG MEMPENGARUHI PROSES PENYUSUNAN APBD DAN DAMPAKNYA TERHADAP KUALITAS APBD (Studi Di Pemerintah Provinsi Riau Tahun Anggaran 2015) Lestari, Dince Suci; Rakhmawati, Andewi
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This study aims to identify and analyze the effect of executive and legislativerelations, public transparency, public participation, and educational background onbudget process and budget quality of budget process as an intervening variable.Thepopulation in this study was the Riau provincial government as the executive, RiauProvincial Assembly Members as the legislatives and the Non GovernmentalOrganization (NGO) as the representative of the community. The number of samples inthis study were 145 samples with purposive sampling method. There were 125respondents who had returned the questionnaire. The analysis tool used was pathanalysis.Results of the analysis showed that executive and legislative, publictransparency, and educational background direct affects the budget quality.Furthermore, there were no significant effect of community participation. While thisstudy showed that the budget process is able to mediate effect of executive andlegislative relations, public transparency, and educational background on the budgetquality, but the budget process is unable to mediate public participation on the budgetquality.
PENGARUH KOMITMEN ORGANISASI, KOMPETENSI DAN SISTEM AKUNTANSI INSTANSI TERHADAP KUALITAS LAPORAN KEUANGAN DENGAN ETIKA SEBAGAI VARIABEL MODERASI (SETUDI EMPIRIS PADA BADAN PUSAT STATISTIK PROVINSI RIAU) Fitrisyah, Aidil; M. Rasuli, M. Rasuli
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This study to determine the direct influence of organizational commitment,competence and Instance Accounting System to the quality of financial Reporting. Andthe indirect influence of organizational commitment, competence and InstanceAccounting System to the quality of financial Reporting with ethics as a moderationvariable at BPS Provinsi Riau.The result of the research is first direct influence,organizational commitment have a positive effect to the quality of financial Reportingwith significance value equal to 0,046, the competence have positive effect to the qualityof financial Reporting with significance value equal to 0,028 and Instance AccountingSystem have positive effect to quality of financial Reporting with significance valueequal to 0,033. Both indirect influences, organizational commitment strengthened ethicseffect on the quality of financial Reporting with a significance value of 0.037, ethicalstrengthened competence affect the quality of financial Reporting with a significancevalue of 0.043 and Instance Accounting System is weakened ethics does not affect thequality of financial Reporting with a significance value of 0.135.
PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PADA PT. ASURANSI JIWASRAYA (PERSERO) DI KOTA PEKANBARU Eliba, Fitrah; Zulkarnain, Zulkarnain
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This study aims to analyze the effect of service quality and corporate image oncustomer satisfaction PT. Insurance Jiwasraya in Pekanbaru City. To analyze theinfluence of service quality and corporate image on loyalty of PT. Insurance Jiwasrayain Pekanbaru City. To analyze the effect of customer satisfaction on customer loyaltyPT. Insurance Jiwasraya in Pekanbaru City.Population in this research is population in this research is society become individualproduct customer (polis PP) at PT. Insurance Jiwasraya in Pekanbaru City Branch asmany as 1350 people. The sample size that will be used is 140 people. Data analysisusing WarpPLS approach. WarpPLS is one of the variance-based SEM statisticalmethods designed to solve multiple regressions when specific data problems occur, suchas very small sample size, missing values and multicollinearity. PLS is an alternativeapproach that shifts from a Covarian-based SEM approach to a variance-based.The results of this study indicate that the quality of service and corporate image has aninfluence on customer satisfaction. Furthermore the quality of service and corporateimage has an influence on customer loyalty. And customer satisfaction has an influenceon customer loyalty.This research recommends PT. Asuransi Jiwasraya in Pekanbaru Branch Cityto improve the quality of service, by improving customer satisfaction that is providingservices that meet customer expectations, service quality improvement is focused on thequality of the physical environment and can be directed to strengthen customer value.
PENGARUH KUALITAS PELAYANAN, SOSIALISASI, SANKSI PERPAJAKAN, DAN LINGKUNGAN TERHADAP KEPATUHAN WAJIB PAJAK DENGAN PROFESIONALISME ACCOUNT REPRESENTATIVE SEBAGAI VARIABEL MODERATING PADA KANTOR PELAYANAN PAJAK MADYA PEKANBARU Sitio, Silvia Fransisca; Zulfadil, Zulfadil
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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The objective of the research was to reveal and to analyze the influence ofservice quality, socialization, taxation sanction, and environment on taxpayers’compliance directly and through account representative professionalism as moderatingvariable which could strengthen and weaken taxpayers’ compliance.Primary data were gathered by using questionnaires as a mean to prove the result. Thesubjects were 1023 Personal Taxpayers registered in Madya Tax Service Office,Pekanbaru, and 91 of them were used as the samples, taken by using purposivesampling technique. The data were analyzed by using Structural Equation Modeling(SEM) and Smart PLS (Partial Least Square) software program.The result of the research showed that the variables of service quality, socialization,and taxation sanction had positive and significant correlation with taxpayers’compliance, while the variable of environment did not. It could be concluded that theincrease in the implementation of service quality, socialization, and taxation sanctionwould increase taxpayers’ compliance at the Madya Tax Service Office in Pekanbaru,but in the variable of environment this condition would not occur. The result of theresearch, using moderating variable, showed that there was positive and significantcorrelation of account representative professionalism in moderating the influence ofsocialization and taxation sanction on taxpayers’ compliance which indicated that therewas the increase in the implementation of account representative professionalism inmoderating the influence of socialism and taxation sanction on the increase intaxpayers’ compliance. For the variables of service quality and environment, accountrepresentative professionalism did not moderate the influence of service quality andenvironment on taxpayers’ compliance which indicated that the increase in theimplementation of account representative professionalism did not moderate theinfluence of service quality and environment on the increase in taxpayers’ compliance
PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) TERHADAP PENCAPAIAN KINERJA PERUSAHAAN TNT – EXPRESS INDONESIA Siregar, Alisa Yulima; Samsir, Samsir
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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This research is intended to know and analyze 1) the effect of Total QualityManagement (TQM) implementation on employees attachment to PT.TNT - ExpressIndonesia. 2) the influence of Total Quality Management (TQM) implementation oncompany performance at PT.TNT - Express Indonesia. 3) the influence of employeeengagement implementation on company performance at PT.TNT - Express Indonesia.4) the effect of Total Quality Management (TQM) implementation on companyperformance through employee engagement on PT.TNT - Express Indonesia. Thisresearch uses quantitative design. The method used in this research is method. Thepopulation in this study is all employees at the level of managers and supervisors inPT.TNT-Express Indonesia which requires 219 people. Sampling technique in this studyusing proportional random sampling. Determination of the sample using slovin formulawith a precision set at 5%. Thus the sample in this study sampled 142 people at themanager and supervisor level at PT.TNT-Express Indonesia taken at random. Datacompletion techniques in this study using a questionnaire based on the variablesstudied. From the results of the study concluded: 1) the higher total qualitymanagement implementation will be improve the companys employees engangement.2) the higher implementation of quality management executed by managers andsupervisors will improve the performance of the company. 3) the stronger theemployees aengage to the company, the employee will be motivated to run the work andwill have an impact on the performance. 4) the higher the total quality managementimplementation, the companys performance will increase even without the strongengagemnet of the employee.
PERAN KEPEMIMPINAN DALAM MEMBANGUN BUDAYA ORGANISASI YANG EFEKTIF UNTUK MENINGKATKAN KINERJA PEGAWAI PADA BADAN PENANGGULANGAN BENCANA DAERAH DI PROVINSI RIAU Indrawansyah, Indrawansyah; Marnis, Marnis
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
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The purpose of this research is for determining the effect of leadership,organizational culture toward staff performance at the regional disaster managementagency in Riau province. The variables used in this research are leadership andorganizational culture as independent variables and organizational performance as adependent variables.The sampling method used is stratified random sampling method with samples of 79 ofthe 371 person working at the regional disaster management agency in Riau provinceperiod of 2015. Statistical analysis used to examine the effects of leadership andorganizational culture toward organizational performance is path analysis which canexplain the relationship between variables either directly or indirectly.The results of this study indicate that leadership has a direct effect towardorganizational culture, but hasn’t a direct effect toward organizational performance.Organizational culture has a direct effect toward organizational performance.Leadership has an indirect effect toward organizational performance throughorganizational culture.

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