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<![CDATA[THE EFFECT OF DIGITAL BANKING IMPLEMENTATION ON CUSTOMER SATISFACTION (CASE STUDY OF BSI DIGITAL BANKING USER CUSTOMERS) ]]>
<![CDATA[Wahyuni, Sri]]>;
<![CDATA[Nurbaiti, Nurbaiti]]>;
<![CDATA[Bi Rahmani, Nur Ahmadi]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.21286
<![CDATA[This study aims to determine the extent to which the influence of Accuracy (X1), Speed (X2), Security (X3) affects customer satisfaction at Bank BSI KCP S. Parman. This study uses a quantitative approach with sampling using the Non Probability Sampling method. The type of data used in this study is primary data obtained from questionnaires filled out by respondents directly. And secondary data that comes from books, journals, research results, practical work reports and related to the author's research objects. In this study, the population that will be taken is all BSI KCP S. Parman customers in 2022 as many as 9,950 people. The analysis tool uses multiple linear regression analysis. The results of the study show that the variables Accuracy (X1), Speed (X2), Security (X3) simultaneously affect customer satisfaction using digital banking BSI KCP S. Parman. The coefficient of determination value is 0.741. This means that 74.1% of bank existence is influenced by Accuracy (X1), Speed (X2), and Security (X3), while the remaining 25.9% of customer satisfaction is influenced by other variables not examined in this study.]]>
<![CDATA[The Effect Of Brand Image And Electronic Word Of Mouth In Social Media Instagram Toward On Purchasing Decision Of Xiaomi Smartphone ]]>
<![CDATA[Ramdani, Dias Wahyu]]>;
<![CDATA[Kusumahadi, Krishna]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.20719
<![CDATA[This study aims to seeing how big the relationship and the role that occurs between the brand image and electronic word of mouth in social media instagram toward on purchasing decisions of Xiaomi Smartphone. In this study used descriptive and causal research methods.The research method used in this study is a quantitative method. , there are two main variables that are the focus of this research. The brand image and electronic word of mouth variables are independent variables, hereinafter referred to as the independent variable (X), which is a type of variable that explains or influences other variables. Meanwhile, the purchase decision variable is the dependent variable or dependent variable (Y), which is a type of variable that is explained or influenced by the independent variable. The results of hypothesis testing can be concluded that brand image has a positive effect on the purchase decision variable and based on descriptive analysis, the average brand image variable is 83.88% so that it can be said to be in the "Good" category. The average brand image variable is 77.74% so that it can be said to be in the "Good" category. For the purchasing decision variable based on descriptive analysis, the average brand image variable is 78.56%, so it can be said to be in the "Good" category. ]]>
<![CDATA[How E-Service Quality, Customer Rating, and Customer Engagement Affect Buying Decisions for Local Brand Flickabags ]]>
<![CDATA[Rachmawati, Selvia]]>;
<![CDATA[Ambarwati, Rita]]>;
<![CDATA[Kumala Sari, Herlinda Maya]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.20868
<![CDATA[The current researcher discusses that the influence of e-service quality, customer ratings, and customer engagement in purchasing decisions affects the local retail production of Flickabags. And the researcher's question is whether e-service quality, customer ratings, and engagement influence e-commerce purchasing decisions. This researcher aims to identify marketing strategies to help deal with similar product competition from this local retail business, which focuses on service quality and information spread through its e-service quality as well as feedback from seller and buyer relationships. This research method uses a quantitative research model. The population obtained in this study is retail business e-commerce customers in the Sidoarjo district. The sampling technique in this study used a random sampling technique. The data collection technique in this study was a Google form questionnaire to the community in the Sidoarjo Regency area. The number of samples is determined based on calculations using the Cochran formula. Based on the output of SPSS, it is known that the significance value is 0.000 0.05, which simultaneously affects Y. And the F value calculated using table F is 130.108 F table 2.70 so that the results obtained are accepted, which means that each variable simultaneously affects Y. It is known that the R Square value is 0.799, so it can be concluded that the influence of each variable on the purchase decision is 79.9%. E-service quality, customer rating, and engagement impact in decision-making is 79.9%. This study shows a relationship between each variable and the purchasing decisions made by customers.]]>
<![CDATA[Implementation of Cash Waqf Management (Studies at the Ziswaf Board of Kopontren Al Yasini Pasuruan) ]]>
<![CDATA[Syadali, Muhammad Rif'an]]>;
<![CDATA[Asnawi, Nur]]>;
<![CDATA[Parmujianto, Parmujianto]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.20181
<![CDATA[Waqf is one of the instruments of the Islamic economy that aims to achieve the objectives of the Islamic economy, namely producing a rich life. The concept of Waqf is still considered to be the practice of the rich, because the payment is identical to that of land and buildings. Currently, in Indonesia, there is a new method of paying off the waqf that is available, this is cash-based and is derived from Law number 41 of 2004 regarding the management of cash-based funds associated with the waqf. This investigation describes the procedure of implementing cash waqf in the Al-Yasini Kopontren Ziswaf Agency as an Amil Zakat Organization that has employed cash waqf. This research employs a qualitative methodology with data analysis methods that involve interaction. From the research results, it is apparent that the utilization of cash funds at the Al-Yasini Kopontren Ziswaf Board is invested in the form of shares in the retail business "Al Yasini Mart". The income from the dividend is dedicated to funding scholarships for impoverished, unfortunate, and unlucky Al-Yasini Islamic Boarding School students, students who are exceptional in school, and hafidz students who memorize the Quran.]]>
<![CDATA[The Influence Of Knowledge-Based Hrm Practices And Intellectual Capital On Innovation Performance Of Private Hospital Employees ]]>
<![CDATA[Santoso, Imam]]>;
<![CDATA[Indrawati, Ratna]]>;
<![CDATA[Nugroho, Sukmo Hadi]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.19834
<![CDATA[Innovation performance is important in influencing human resource management to be able to bring progress to the hospital. Innovation performance is strongly influenced by many aspects, such as knowledge-based human resource management which influences intellectual capital (human capital, structural capital, and relational capital). This research involved 81 hospitals and 221 employees (managers/leaders of private hospitals) in the Greater Jakarta area. This type of research is deductive, and data collection by distributing questionnaires. The analytical method used is the Structural Equation Model (SEM). The results obtained from this study are that knowledge-based HRM practices have direct and indirect effects on human capital, structural capital, and innovation performance. Furthermore, human capital can influence structural capital and innovation performance. Human capital also plays a role in mediating the relationship between knowledge-based HRM practice and structural capital and innovation performance, but it fails to mediate the relationship between knowledge-based HRM practice and relational capital. In addition, this research also proves that structural capital can mediate the relationship between knowledge-based HRM practice and innovation performance. Intellectual capital can affect innovation performance. Finally, knowledge-based HRM practice and human capital cannot influence relational capital, so relational capital cannot mediate the relationship between knowledge-based HRM practice and innovation performance.]]>
<![CDATA[IMPLEMENTATION OF LAWS REGARDING ECONOMIC CRIME IN THE ECONOMIC FIELD IN LAW NUMBER 20 OF 2001 CONCERNING ERADICATION OF CRIMINAL ACTIONS OF CORRUPTION ]]>
<![CDATA[Florid, Muhamad Irfan]]>;
<![CDATA[Sambas, Nandang]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.20934
<![CDATA[Crimes against the economy pose a significant challenge to the development and maintenance of economies across the world. The Indonesian government has enacted a number of laws, notably Law Number 20 of 2001 concerning the Eradication of Corruption Crimes, in order to address this issue and find a solution. This legislation plays a significant part in the fight against economic criminal activity in all areas of the economy. The purpose of this research is to investigate the challenges and elements that contribute to the success or failure of anti-corruption efforts. This study employed an empirical research method, which is a type of legal research that involves examining primary and secondary data, specifically data obtained directly from the public through field studies and literature studies. Field studies and literature studies are two of the most significant challenges facing efforts to eradicate economic crime in Indonesia. This study has significant implications that will enhance knowledge, provide advice, and provide suggestions to boost the efficacy of the execution of Law Number 20 of 2001 in eliminating economic crimes. These implications are crucial because this research will promote understanding, provide direction, and provide recommendations. It is anticipated that these repercussions will serve as the foundation for specific policies and actions that will boost the level of success achieved in the fight against economic crimes in Indonesia.]]>
<![CDATA[The Effect of Profitability, Good Corporate Governance, and Environmental Disclosure on Firm Value in Mining Companies Listed on The Indonesia Stock Exchange ]]>
<![CDATA[Yusra, Muhammad Alfin]]>;
<![CDATA[Sulistyowati, Erna]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.22079
<![CDATA[The purpose of this research is to examine and analyze the influence of profitability, good corporate governance, and environmental disclosure on the firm value of mining companies listed on the Indonesia Stock Exchange. The research method utilized is descriptive research with a quantitative approach. The study population encompasses all mining companies registered on the Indonesia Stock Exchange (IDX) within the period from 2019 to 2022. In this study, a non-probability sampling technique was employed, specifically purposive sampling, resulting in a sample size of 72 from a span of 18 companies over 4 years. The variables under scrutiny include Return on Assets (ROA) as a measure of profitability, the proportion of independent board commissioners as an indicator of good corporate governance, the number of GRI disclosures as an indicator of environmental disclosure, and Tobin’s Q as a gauge of firm value. The analytical methodology and hypothesis testing were carried out using the Partial Least Square (PLS) method with SmartPLS 3.2.9 software. The PLS analysis consists of three stages: Outer Model, Inner Model, and Hypothesis Testing. The hypothesis testing results show that profitability has a significant impact on firm value, while good corporate governance and environmental disclosure do not exhibit a significant influence on firm value. These findings contribute to the understanding of how these factors interplay within the mining sector. However, this study has several limitations, including the variables used, the company's disclosures, and the limited period. Subsequent research can address these limitations and delve deeper into exploring the relationships of these variables or other variables with firm value.]]>
<![CDATA[Evaluation of MBKM Program Implementation in Elementary Schools ]]>
<![CDATA[Febrianto, Priyono Tri]]>;
<![CDATA[Maureen, Irena Yolanita]]>;
<![CDATA[Bachri, Bachtiar Sjaiful]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.20278
<![CDATA[The two most important things in education in Indonesia today are 'Freedom to Learn' and driving teachers. This study aims to provide an overview of the implementation of the 'Freedom to Learn' program at the elementary school level, as well as to explain the various innovations, obstacles encountered, and solutions made by the school and teachers as teaching boards. This study uses descriptive quantitative research methods, with 166 respondents from 21 districts/cities in East Java. The results of this study show that; (1) the successful implementation of the 'Freedom to Learn' program can be seen from the ability of schools and teachers to develop teaching creativity during the learning process. (2) Most of the obstacles encountered during program implementation stem from the inability of the teacher to provide learning methods that are right on target, skills that are not sufficient and the limited ability of students to accept the 'transfers of knowledge' provided by the teacher. This study concludes that schools and teachers can optimize learning innovations by using various methods adapted to the student's environment, such as; applying student center learning learning methods, exposition discovery learning methods, individual group learning methods, brainstorming methods, blended learning, and other methods that can improve students' skills and creativity, by implementing fun teaching and learning programs.]]>
<![CDATA[THE EFFECT OF ENVIRONMENTAL, SOCIAL, AND GOVERNANCE (ESG) DISCLOSURE ON THE COMPANY'S MARKET VALUE IN INDONESIA ]]>
<![CDATA[Dewi, Atika Kusuma]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.19923
<![CDATA[This study aims to analyze the effect of Environment, Social Governance (ESG) disclosures on the market value of companies in Indonesia during the COVID-19 pandemic. The sample consists of Indonesian companies listed in the SRI-KEHATI index for 2020-2021. The data was taken from Bloomberg and then analyzed using the regression model. The findings show that ESG disclosure has a significant effect on the company's market value. The results of this study add new evidence to previous findings about the effect of information disclosure, especially related to the environment, social and governance and confirm the signaling theory. The implications of this research are expected to provide investors with material considerations in determining investment. In addition, disclosure of ESG which has a positive influence on market value is expected to contribute to increasing the application of sustainability aspects in the business world in Indonesia. This study has several limitations, namely limited access to websites providing ESG disclosure score data. In addition, the variables used to look at market value factors only use ESG, which based on the results of data processing, there are more than 80% of other factors that can affect market value.]]>
<![CDATA[EVALUATION OF FAILURE BALANCED SCORECARD AND ADVANTAGES OF OBJECTIVES AND KEY RESULTS AS A STRATEGIC CONTROL SYSTEM: CASE STUDY ON THE ABC FOUNDATION ]]>
<![CDATA[Nasution, Rahmad Rahandi]]>;
<![CDATA[Rossieta, Hilda]]>
<![CDATA[ Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 3: 2023 ]]>
Publisher : <![CDATA[Universitas Trunodjoyo Madura ]]>
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DOI: 10.21107/pamator.v16i3.21321
<![CDATA[An organization needs a strategic control system to keep tabs on how well its long-term goals are being met. The Balanced Scorecard (BSC) is a widely adopted strategic control system with a high rate of unsuccessful implementation. OKRs, on the other hand, seem like a strategic control system with several benefits. The purpose of this research is to learn more about the factors that lead to BSC failure and the benefits of OKRs as a strategic control system. Case study analysis and other forms of qualitative research were used to compile these results. This investigation focuses on the ABC Foundation, a non-profit organization that used BSC from 2010 to 2018 before switching to OKRs. Lack of senior management commitment, insufficient BSC team capabilities, and the fact that BSC is underutilized in SMEs were all identified as causes of BSC failure in this research. OKRs are advantageous because they are simple to comprehend, promote participation from all team members, and have shorter cycles to promote flexibility and openness to change.]]>
