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Jurnal Administrasi Negara
Published by Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makasar
ISSN : 14108399     EISSN : 26153424     DOI : -
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Social Sciences Other
Jurnal Administrasi Negara menyediakan media untuk mempublikasikan artikel asli berupa pengetahuan baru yang unik dalam bidang administrasi negara. Jurnal ini membuka kesempatan seluas-luasnya untuk publikasi dan berbagi penelitian serta pengembangan upaya berkelanjutan di bidang administrasi. Jurnal Administrasi Negara menerbitkan artikel di bidang admnistrasi negara dengan pendekatan antar disiplin dengan berbagai topik kajian yang meliputi tata pemerintahan, organisasi publik, kebijakan publik pelayanan publik, manajemen, etika birokrasi, serta hukum administrasi/tata pemerintahan. Artikel harus dikirim ke kantor redaksi. Informasi lengkap mengenai cara mengirimkan artikel dan petunjuk untuk penulis tersedia di setiap edisi. Semua artikel yang disampaikan akan diseleksi oleh mitra bebestari (peer reviewed) dan dapat diedit oleh redaksi. Sejak tahun 2014 jurnal ini akan dipublikasikan tiga kali dalam setahun yaitu pada bulan April, Agustus, dan Desember. Tidak ada biaya yang dikenakan untuk publikasi dalam jurnal ini.
Arjuna Subject : -
Articles 202 Documents
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KUALITAS PELAYANAN PASIEN RAWAT JALAN PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL DI PUSKESMAS PITUMPANUA KABUPATEN WAJO Bidya Marsi; Irawaty Amir
Jurnal Administrasi Negara Vol 23 No 3 (2017): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v23i3.39

Abstract

Abstract Puskesmas as first-rate health facilities provide health services so that is the spearhead for health development at the sub-district level, health services for both healthy and sick people, both for outpatient and inpatient services. Therefore, the quality of health services is important in the organization of health services because it can improve the efficiency and effectiveness of health services, increase public acceptance of health services and can protect health service providers from possible legal claims. Therefore, this study aims to analyze the quality of patient service of outpatients participating Social Insurance Administrative Agency (BPJS) at Pitumpanua Health Center Wajo Regency. The method used is descriptive quantitative. Data collection techniques used questionnaires, document review and interviews. The populations in this study were all outpatients of BPJS members who visited from March to May 2017, with a sample size of 147 people using purposive sampling and data were analyzed using frequency tables. The results of this study indicate that the service of outpatients participating Social Insurance Administrative Agency at Pitumpanua Health Center of Wajo Regency is in the rank of good quality, seen from the dimension of requirement, procedure, service time, executive competence, implementer behavior, service announcement, suggestions and inputs. However, to improve the quality of service then there are some things that are suggested and still require attention such as the convenience of the polyclinic unit, the speed of service time at the counter card, the explanation of the function information and the way of drug consumption on the service in the medicine room, information on the types of services available in each outpatient room, and to increase the availability of suggestion boxes in the outpatient room. Keywords: Service Quality, Social Insurance Administrative Agency, Puskesmas.
MENGUJI SENSITIVITAS RASIONALISASI PADA KEPUTUSAN MELAKUKAN KORUPSI DI INSTANSI PELAYANAN PUBLIK Johann Tarru
Jurnal Administrasi Negara Vol 24 No 1 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i1.45

Abstract

Refer to forensic accounting, the best way to combat corruption that is recognized the background behind the corrupt behavior. The public sector in Indonesia were surprised by the corruption perceptions index issued by Transparency International in early 2018, showed a deceleration corruption eradication efforts. Government institutions as the major in charge of the public sector get the spotlight from the public related to it. Therefore, the spirit of eradicate corruption need to be raised. Initially by trying to dissect the fraud triangle theory in order to find a suitable corruption prevention strategy for public sector agencies. This research intends to test the sensitivity of the 3 main variables: pressure, rationalization, and opportunity in the corruption prevention efforts. The sample used i.e. 47 people medical personnel at the Regional General Hospital Polewali Mandar Regency in West Sulawesi province. The incoming data is compiled and then analyzed using path analysis. The results of the analysis show that rationalization is the most effective variables in corruption prevention efforts in public agencies.
HUBUNGAN STRES KERJA DENGAN PERILAKU PRESENTEEISM PERAWAT RUMAH SAKIT X MAKASSAR Gledy Febriani Buranda; Muhammad Jufri; Nur Afni Indahari
Jurnal Administrasi Negara Vol 24 No 1 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i1.48

Abstract

Nurse is a job susceptible to occupational stress for timing pressure and high burden of workload. Occupational stress of nurses could force them into presenteeism behavior, the condition when employee push themself to still working although not in good and healthy condition. The aim of this study was to find correlation between occupational stresses with nurses presenteeism. Samples of this study were 50 nurses of inpatient room of X Hospital in Makassar which taken by using total sampling method. Measuring instruments used in this study were nurses job stress scale (α = 0,859) and presenteeism scale (α = 0,816). Using hypothetical test of Spearman correlation, results found r = 0,653 and p = < 0,05. The result means there was positive correlation between occupational stresses with nurses presenteeism on X Hospital in Makassar. Presenteeism can affect the productivity of nurses, so it is important for hospitals to control the nurses occupational stress to reduce the appearance of presenteeism and avoid the negative impact of presenteeism.
PENGARUH KOMPETENSI PEGAWAI TERHADAP PRODUKTIVITAS KERJA PEGAWAI DINAS KESEHATAN KOTA BANDUNG Rodlial Ramdhan Tackbir Abubakar
Jurnal Administrasi Negara Vol 24 No 1 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i1.63

Abstract

This research aims to understand the effect of the Bandung Health Office employee competency on their productivity. The research uses quantitative method, particularly path analysis, which reveals the scale of effect of employee competency on productivity, both simultaneously and partially. The result showcases that simultaneously, the effect of employee competency (X) on productivity (Y) is 68.9%, while the effect of other factors (ε) on productivity (Y) is 31.1%. Partially, the influence of employee competency (X) consists of three main components those are attitude (X1) which has positive effect on productivity (Y) by 17%, knowledge (X1) which has positive effect by 42.1%, and skills (X3) which has positive effect by 9.8%. From the three competency components which have partial positive effect on productivity, it can be seen that knowledge (X1) is the dominant partial factor in determining the productivity of Bandung Health Office employees. A conclusion drawn in this research is that employee competency has positive effect on productivity of Bandung Health Office employees. Moreover, the three components of competency which affect productivity have been applied comprehensively.
KEPATUHAN SUKARELA WAJIB PAJAK DALAM IMPLEMENTASI TAX AMNESTY PADA KANTOR PELAYANAN PAJAK (KPP) PRATAMA MAKASSAR UTARA Erni Cahyani Ibrahim; Ruki Ambar Arum
Jurnal Administrasi Negara Vol 24 No 2 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i2.78

Abstract

To maintain and increase the national income from taxes, special measures or policy breakthroughs are required in order to increase tax revenues in subsequent years and achieve acceptance targets. One of the efforts implemented is the Tax Amendment (Tax Amnesty). From the three phases of tax amnesty held at Kantor Pelayanan Pajak (KPP) Pratama Makassar Utara, it’s known that the taxpayer are quite enthusiastic to follow this program. The high enthusiasm of the taxpayers is a from of voluntary taxpayer compliance implementation. This review is conduct by the researcher on the key elements that are considered capable of realizing voluntary taxpayer complience which include : (1) Good service program to taxpayer, (2) Simple and easy procedure of taxpayer, (3) Complience monitoring program and effective verification, and (4) Enforcement of law enforcement explicitly and fairly. The research method use is descriptive with qualitative approach. Techniques of collecting data is done in depth interviews, observation, and document review. The result show that taxpayer voluntary complience in the implementation of tax amnesty at Kantor Pelayanan Pajak (KPP) Pratama Makassar Utara is effective eve though the target for tax amnesty is not set in the regional scale but centralized (national scale).
PENERAPAN PRINSIP CITIZEN’S CHARTER PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN GOWA Renny Puteri Harapan Rani; Amir Imbaruddin; Muttaqin Muttaqin
Jurnal Administrasi Negara Vol 24 No 1 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i1.102

Abstract

The purpose of this research is to know and analyze the application of citizen's charter principle to the Department of Investment and One Stop Service of Gowa Regency. The research method used is qualitative method. Data collection techniques through interviews, observation and document review. The research informants are 12 people, consisting of Head of Service 1 person, Head of Division 2 persons, Head of Section 4 person, and Service Licensing and Non Licensee 6 people. Processing and data analysis is a qualitative analysis conducted through five stages of data collection, data reduction, data display, data verification, and conclusion. The results show that DPM PTSP Gowa Regency has not fully applied the principle of citizen's charter as the theory of Oliver and Drewry, namely higher service standard, service openness, service information, non-discrimination service, service responsiveness, service grievances, as there is no cooperation with independent oversight agencies and charter signatures (directions) of service; there is no publication of the complete organizational structure with the names of authorized officials and the publication of the cost of services in a munual and online manner; no publication of performance target information and performance performance achievements online; does not yet have a regulation on guarantee of equal rights for the beneficiaries; the absence of requests for service recipient response by the employee for the services provided; the absence of cooperation with independent institutions as mediator between the DPM-PTSP Gowa District with the recipient of service in the event of no agreement on the settlement of complaints or complaints.
PERTANGGUNGJAWABAN KORPORASI DALAM PENYELESAIAN SENGKETA PERPAJAKAN (SUATU KAJIAN HUKUM DOKTRINAL) Nindi Achid Arifki; Ilima Fitri Azmi
Jurnal Administrasi Negara Vol 24 No 1 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i1.136

Abstract

This article attempts to explore deeply on the implementation of corporate accountability in Indonesia in tax dispute resolution. The implementation of corporate accountability in Indonesia is heavily influenced by working relations between manager, owner and corporation. These relations influence the scope of accountability of each form of corporation (with or without legal entity). The limited scope gives a particular consequence toward corporate legal action. Similar to corporate legal action in fulfilling tax duty, the legal subject arrangement as artificial person to represent any corporate legal action that is mentioned in private law concept, also specifically mentioned in Tax Regulation. The discourse on the issue is discussed using doctrinal law research method, by means of hermeneutic approach to translate the doctrine basis. It may be concluded that there is a doctrine of ”lifting the corporate veil” related to the arrangement of corporate accountability in tax dispute resolution so that the selection of corporate law subject is seen from a wider perspective. Corporate accountability is not only limited to the management board but also includes stockholder and corporate leader.
EFEKTIVITAS KINERJA PEGAWAI PADA DINAS PENDIDIKAN PEMUDA DAN OLAHRAGA KABUPATEN TAKALAR Jumalia Mannayong; Raimurti Djafar
Jurnal Administrasi Negara Vol 24 No 2 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i2.166

Abstract

Abstract The problem discussed in this research is low effectiveness of employee performance in youth education and sport agency of Takalar district. Based on this problem, this study aims to determine the effectiveness of employee performance in youth education and sport agency of Takalar district. The research method is descriptive qualitative. The type of data used in this research is secondary data. In order to obtain objective scientific results, the data is collected by obtaining initial data (raw data) directly and concluding it. is Instrument to gather the data are interviews, observation and document review. The results showed that the effectiveness of employee performance in youth education and sport agency of Takalar district by researching based on the indicators of the work quality, timeline, initiative, work competence and ability to communicate with other stakeholders have been declared effective. Constraints faced such as lack of ability of employees in the mastery of foreign languages and the assignation of employees who are not in accordance with their competence so far can be overcomed by the youth education and sport agency of Takalar district and does not affect the performance of employees
THE IMPLIKASI GAYA KEPEMIMPINAN TERHADAP KETERIKATAN KERJA PADA PUSAT PENELITIAN DAN PENGEMBANGAN SUMBER DAYA AIR Metha Djuwita Supriatna
Jurnal Administrasi Negara Vol 24 No 2 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i2.190

Abstract

The purpose of this research was to analyze the effect of leadership style to work engagement at the Centre for Water Resources Research and Development, Ministry of Public Works and Public Housing. Descriptive and verivicative method are used in this study, with data used in this research was collected by using questionnaire. The respondents were 100 civil servant officer of the Centre for Water Resources Research and Development selected proportionally from each unit of the Centre. The sampling method was convenience sampling. The result of this research showed that situational leadership style at the Centre is selling dimension of leadership style. Findings show that work engagement at the Centre is relatively high. As expected, there is significant effect of the leadership style on work engagement. The relatively medium variance founded from linier effect of leadership styles on work engagement. This implies on the relevance and need for further studies in the future.
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA COMPLAINT HANDLING OFFICER (CHO) DI UNIT KERJA CALL CENTER TELKOMSEL MAKASSAR Usman Tamrin; Halim Halim; Syarif Ahmad
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.212

Abstract

Abstract Complaint Handling Officer (CHO) must perform according to the Key Performance Indicator (KPI) set by the company and to this day the Telkomsel Makassar Call Center CHO can successfully achieve the set targets. The purpose of this study is to determine the factors that influence the performance of the Complaint Handling Officer in the Telkomsel Call Center work unit. The research method used is quantitative associative method. This method is used to test whether there is influence fromPersonal Factor, Leadership Factor, Team Factor, System Factor, Contextual / Situational Factor to Performance Complaint Handling Officer at Call Center Unit Telkomsel Makassar. Methods of data analysis of this study are applying normality test, regression analysis, and hypothesis test with the help of SPSS version 21. Partial research results, the relationship of personal factors have no positive and significant effect on the performance of CHO with probability value is 0.592. leadership factors do not have a positive and significant effect on the performance of CHO with a probability value of 0.910. there is a positive and significant influence of team factor on CHO performance with probability value is 0,014. system factor has no positive and significant effect on performance with probability value that is 0,650. there is no positive and significant influence of environmental factor on CHO performance with probability value is 0,878. Simultaneously (F test) all independent variables are personal, leadership, team, system, contextual / situational no significant and significant to CHO performance, with probabiltas value (sign) 0.052. It can be said that personal, leadership, team, system and contextual / situational factors together do not affect CHO performance.

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