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INDONESIA
Jurnal Administrasi Negara
Published by Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makasar
ISSN : 14108399     EISSN : 26153424     DOI : -
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Social Sciences Other
Jurnal Administrasi Negara menyediakan media untuk mempublikasikan artikel asli berupa pengetahuan baru yang unik dalam bidang administrasi negara. Jurnal ini membuka kesempatan seluas-luasnya untuk publikasi dan berbagi penelitian serta pengembangan upaya berkelanjutan di bidang administrasi. Jurnal Administrasi Negara menerbitkan artikel di bidang admnistrasi negara dengan pendekatan antar disiplin dengan berbagai topik kajian yang meliputi tata pemerintahan, organisasi publik, kebijakan publik pelayanan publik, manajemen, etika birokrasi, serta hukum administrasi/tata pemerintahan. Artikel harus dikirim ke kantor redaksi. Informasi lengkap mengenai cara mengirimkan artikel dan petunjuk untuk penulis tersedia di setiap edisi. Semua artikel yang disampaikan akan diseleksi oleh mitra bebestari (peer reviewed) dan dapat diedit oleh redaksi. Sejak tahun 2014 jurnal ini akan dipublikasikan tiga kali dalam setahun yaitu pada bulan April, Agustus, dan Desember. Tidak ada biaya yang dikenakan untuk publikasi dalam jurnal ini.
Arjuna Subject : -
Articles 202 Documents
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DEVELOPING AN INCLUSIVE SERVICESCAPE FOR THE ELDERLY, PERSONS WITH DISABILITIES, AND PREGNANT WOMEN: A CASE STUDY OF MINASA BAJI VILLAGE OFFICE, MAROS DISTRICT Irman, Arif Aprilia Jaya Ganda; Salsadila, Nurazizah; Esmati, Shahabuddin
Jurnal Administrasi Negara Vol 31 No 3 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i3.3801

Abstract

Public service delivery in Indonesia often overlooks the specific needs of vulnerable groups, such as elderly citizens, persons with disabilities, and pregnant women. Despite policy commitments to inclusivity, such as those outlined in Law No. 25 of 2009 on Public Services, implementation at the village level remains limited, revealing a gap between regulatory intent and service practice. This study examines how inclusive service design can bridge that gap through the creation of a dedicated “services cape” at the Minasa Baji Village Office, Maros Regency. Anchored in the framework of inclusive public administration, the study explores how physical space and participatory planning contribute to equitable service access. Using a qualitative approach involving interviews, observation, and documentation, data were collected from village officials and representatives of vulnerable groups to co-develop a specialized service room. The initiative, trialed for 11 days with minimal funding, yielding preliminary insights that would guide future improvements. This change project successfully improved public service quality by reducing average waiting time by over 66%, increasing accessibility by 100%, achieving near-perfect information clarity, enhancing visitor satisfaction, and improving operational cost efficiency, with an overall success rate of 87.2%. The findings demonstrate that low-cost, community-driven innovations can effectively enhance inclusivity and service efficiency. Theoretically, this study advances the discourse on inclusive governance by highlighting the role of participatory spatial design in promoting equitable access within grassroots public administration contexts.
BIBLIOMETRIC ANALYSIS OF THE WORK FROM ANYWHERE TRANSFORMATION IN OPTIMIZING PUBLIC SERVICES IN THE DIGITAL ERA Efendi, Erizal Candra; Oktaviane, Diga Putri
Jurnal Administrasi Negara Vol 31 No 3 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i3.3825

Abstract

Digital transformation has driven significant changes in work systems, including the implementation of the Work From Anywhere (WFA) concept, which enables technology-based work flexibility. This work model is not only applied in the private sector but is also being adopted in public services to improve efficiency and accessibility. However, the implementation of WFA in the public sector faces challenges such as the digital infrastructure readiness, data security, and changes in work culture. This study aims to analyze the development of research related to Work From Anywhere (WFA) in optimizing public services in the digital era through a bibliometric approach. The method used is bibliometric analysis with a quantitative technique using data from academic databases such as Scopus and Web of Science. VOSviewer software is used to map research trends, collaboration between researchers, and identify research gaps in this topic. The results show that the publication trend on Work From Anywhere (WFA) in the public sector has increased significantly since 2020, in line with the COVID-19 pandemic that encouraged remote work policies. The analyzed studies reveal that the success of WFA implementation in the public sector is highly dependent on technological readiness, flexible policies, and results-based evaluation systems. In addition, the main challenges faced are the digital divide between regions and the need for stricter regulations related to cybersecurity. In conclusion, Work From Anywhere (WFA) has significant potential to improve the effectiveness of public services if supported by appropriate regulations, adequate technological infrastructure, and human resource readiness. Therefore, an adaptive policy strategy is needed to ensure this work system can be optimally implemented without compromising the quality of public services.

Page 21 of 21 | Total Record : 202

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