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Jurnal Administrasi Negara
Published by Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makasar
ISSN : 14108399     EISSN : 26153424     DOI : -
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Social Sciences Other
Jurnal Administrasi Negara menyediakan media untuk mempublikasikan artikel asli berupa pengetahuan baru yang unik dalam bidang administrasi negara. Jurnal ini membuka kesempatan seluas-luasnya untuk publikasi dan berbagi penelitian serta pengembangan upaya berkelanjutan di bidang administrasi. Jurnal Administrasi Negara menerbitkan artikel di bidang admnistrasi negara dengan pendekatan antar disiplin dengan berbagai topik kajian yang meliputi tata pemerintahan, organisasi publik, kebijakan publik pelayanan publik, manajemen, etika birokrasi, serta hukum administrasi/tata pemerintahan. Artikel harus dikirim ke kantor redaksi. Informasi lengkap mengenai cara mengirimkan artikel dan petunjuk untuk penulis tersedia di setiap edisi. Semua artikel yang disampaikan akan diseleksi oleh mitra bebestari (peer reviewed) dan dapat diedit oleh redaksi. Sejak tahun 2014 jurnal ini akan dipublikasikan tiga kali dalam setahun yaitu pada bulan April, Agustus, dan Desember. Tidak ada biaya yang dikenakan untuk publikasi dalam jurnal ini.
Arjuna Subject : -
Articles 202 Documents
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THE PENGARUH CAPACITY BUILDING TERHADAP KINERJA SKPD PEMERINTAH KOTA MAKASSAR Sitti Rahmawati Arfah
Jurnal Administrasi Negara Vol 24 No 2 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i2.301

Abstract

Capacity development designed to improve the efficiency, effectiveness and responsiveness of organizational performance. This study aims to determine capacity building for the influence of capacitybuilding on the performacelocal apparaturwork units of the governmentmakassar city. The data were analyzed using questionnaire anddocumentation techniques.They were analyzed using multiple regression with partial and simultaneous hypothesis test. The popula-tion consisted of 53 Local Apparatur Work Units of the Government of Makassar City and 106 respondents of each unitLocal Apparatur Work Units of the Government.The results of the results indicate that there is a positive and significant influence of the development of human resources, the strengtehingof organization and the reform of institution on the performance of organization. This means that the performance of Local Apparatur Work Units of the Government of Makassar City is generally influenced, and the reform of institution. This remains are influenced by other factors which are not under the research model.
THE INOVASI PELAYANAN PUBLIK BIDANG PERIZINAN DI KANTOR PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALOPO Ulfa Ulfa
Jurnal Administrasi Negara Vol 24 No 2 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i2.305

Abstract

Innovation is the key to success in an organization. Without organizational innovation will not develop, this innovation is intended to improve the performance of public services. Therefore, this study aims to determine the application public service innovation of licencing section in capital investment and integrated one door office of palopo city. The research method used in this study was qualitative research methods, with a descriptive approach. Data obtained from documents, interviews with research informants with a total of 8 people from the Investment Service and One Stop Services in Palopo City and service users representing. The results showed that the innovation of Online Services of Investment Services and One Door Integrated Services of Palopo City was an incremental innovation, but could provide more benefits to the user community. In addition, the implementation had not run optimally, because the people of Palopo were not ready for technology change, and the passive government socialization are the main obstacles in implementing this online system innovation. Therefore, cooperation from all parties is needed. The user community needs to be involved in assessing the government's innovation performance.
INOVASI PELAYANAN PUBLIK STUDI KASUS “MOTOR PELAYANAN LORONG TA” PADA KANTOR KECAMATAN RAPPOCINI KOTA MAKASSAR Mutiara Pratiwi; Alam Tauhid Syukur
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.319

Abstract

This study aims to find out how the implementation of public service innovation is a case study of Motor Pelayanan Lorong Ta’ at Rappocini District Office of Makassar City. Has the implementation run in accordance with the values of public services or the other way, And what kind of procedures must be carried out by community to use this service. This study used a case study method with a qualitative approach and the unit of analysis in this study were the employees of the Rappocini Sub-district of Makassar City in this case the Head of the Sub-District, Secretary of the Sub-District and Motor Driver of the “Motor Pelayanan Lorong Ta” and some of the Rappocini Subdistrict communities.The results of the study show that the “Motor Pelayaan Lorong Ta” is already good enough just about timeliness,the lack of human resources and infrastructure provided by the sub-district is enough to be an obstacle in the implementation of these innovations so that this innovation cannot be said to be effective and efficient in providing services to the community. Suggestions that can be give to the sub-district is adding more human resources and infrastructure so there is no delay in serving the community and no more wait longer.
ANALISIS KINERJA KARYAWAN PADA PT. BANK MANDIRI (Persero), Tbk. CABANG CENDRAWASIH MAKASSAR Gadis Gayatri; Amir Imbaruddin; Muttaqin Muttaqin
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.349

Abstract

Abstract The current era of globalization requires companies to always adjust their strategies to changes that occur in order to survive or guarantee the continuity of the company. Human resources are the main role in every company activity. Despite many facilities and infrastructures, without the support of human resources, the company's activities will not run well. To achieve company goals, employees are required to maximize their performance. The purpose of this study was to determine and analyze how employee performance appraisal at PT. Bank Mandiri (Persero) Tbk. Cendrawasih Makassar Branch, with a qualitative approach, and using instruments through interviews, observation and document review. While data collectiotechniques are through interviews, observation and document review. Data processing technique is descriptive analysis. The result of the study shows that most employees finish their work based on the estimated targets and are capable to increase the demand of loan credit. Judging the aspect of the quality of the work, the level of error in completing the work is still low and besides that, each employee complete the work according to the specified objectives. Judging from the timeliness aspect, employees have the ability to complete each job in a timely manner. Judging the aspect of attendance, that employee attendance is relatively high because employees attend the office on time. While in terms of the ability to cooperate, this study found that employees in doing work always establish cooperation with other colleagues and collaborate in a teamwork and maintain good relationship between superiors and subordinates.
ANALISIS KUALITAS PELAYANAN KESEHATAN DI INSTALASI RADIOLOGI RSUD SYEKH YUSUF KABUPATEN GOWA Hasmawati Hasmawati; Najmi Kamariah; Alam Tauhid Syukur
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.415

Abstract

Abstract This research aims to find out the quality of health services in radiology department of Syekh Yusuf regional hospital in Gowa regency. The thinking model applied this study is the quality of health services which consist of five dimensions, namely reliability, responsiveness, assurance, empathy and physical evidence. The research method used is descriptive quantitative research. The techniques of data collection include questionnaires, interviews, observations, and document review of informants involving 92 patients, a frontline officer, three radiographers and one radiologist. The result shows that the quality of health services in the department of radiology of Syekh Yusuf regional hospital Gowa measured from the five dimensions as follows; The average score for reliability is 4.6; the average achievements for responsiveness and assurance are 4.52 and 4.53 respectively; the average score for empathy is 4.43; and the average score for the achievement of tangibility (physical evidence) is 4.65. Thus, the overall standard of health services in the department of radiology is considered qualified. Therefore, it is expected that the hospital and all the radiology staffs of Syekh Yusuf regional hospital in Gowa enhance the service quality. Keywords: Service Quality, Health services, Radiology
KUALITAS PELAYANAN KESEHATAN INSTALASI GAWAT DARURAT RUMAH SAKIT UMUM DAERAH KOTA MAKASSAR Yunita Gobel; Wahidin Wahidin; Muttaqin Muttaqin
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.420

Abstract

Abstract This study’s focus on service quality of Accident and Emergency (A & E) department at regional public hospital in Makassar City and analyzied service quality dimensions such as time service, 1) Service accuracy, 3) Courtesy and guidance in providing services; 4) Responsibility; 5) Completeness; 6) Ease in getting services. This study is using qualitative descriptive method. Sources of the data were informants as Head of Space, Director/Deputy of Medical Services, Patient of ER (Emergency Room), nurses/midwives and Doctor in Charge of Patients. The data collection techniques were from interviews, observation and document review. The data validity was check using triangulation technique. The results showed in service timeliness dimension was already appropriate according to the 24 hours shift schedule of all of the staff. The accuracy service indicator was in a certain quality category. The staff were always strive to afford mistakes while handling the patients. The politeness and sociability indicators was good enough, according to how they treat the patuents with 5S principle. Eventhough the communication technique still needs to be fixed. The responsibility indicator assesment was in a good category due to assurance of patient safety. The completeness indicators was in a good category due to the clean hospital area and the facilities were already complete but employees needs to maintain the facilities. In the ease in getting services indicator which has a certain quality due to the complete supporting facilities that made service easier and convenient serve services also not convoluted.
A PENERAPAN REVOLUSI MENTAL:: STUDI KASUS PADA PUSAT PELATIHAN DAN PENGEMBANGAN DAN KAJIAN MANAJEMEN PEMERINTAHAN LEMBAGA ADMINISTRASI NEGARA MAKASSAR Nirwati Yapardy
Jurnal Administrasi Negara Vol 25 No 1 (2019): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v25i1.521

Abstract

Abstract The effect of mental revolution training can be observed on individual, and at organizational level. The aims of this study are 1) to investigate the sustainability of participants improvement after mental revolution training; 2) to analyze factors that influence the continuity or discontinuity of the improvements, and lastly, 3) to identify changes that occur after mental revolution training. The research used desciptive qualitative approach. Data were obtained from interviews and documentation on 12 respondents. The results of the study found that from 12 mental revolution projects, only nine projects were still ongoing and three did not reach the initial target. There were three impending factors that affect the continuity and discontinuity, i.e. characteristics of individuals, organizations or work environment (coworkers, superiors, work equipment, and workload), and the last factor was training. Improvements after training were observable from two aspects. First, changes at individual levels. Second, changes on work results or quality of work. However, findings from previous studies found that the sustainability of individual projects only occurred at short-term levels or discontinued when participants completed the training. Factors that influence the sustainability of alumni projects are the quality of change projects, the existence of mid-term and long-term achievement milestones, support from leaders (mentors), mutations and effective teamwork.
PENGARUH BUDAYA ORGANISASI TERHADAP KINERJA APARATUR NAGARI DALAM PENGELOLAAN KEUANGAN NAGARI DI KABUPATEN TANAH DATAR Mutia Reni
Jurnal Administrasi Negara Vol 25 No 1 (2019): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v25i1.539

Abstract

The purpose of study was to analyze the influence of organizational culture on the performance of nagari government apparatus in managing nagari financial in tanah datar regency. Background of this study was still poor performance of nagari government apparatus in managing nagari financial that there was in Tanah Datar Regency. This study used quantitative method. This study was conducted to 75 nagari government in Tanah Datar Regency with total population as many as 600 people consisted of walinagari, nagari secretary, nagari treasurer, and five head of nagari affairs. The sample in this study consisted of 248 respondents determined with slovin formula. The data of this study collected through questionnaire with likert scale measurement. Data of this studi were analyzed with Multiple Linear Regression Test. The result in this study showed that organization culture variabel, both simultaneously and partially significantly influence the nagari financial management in Tanah Datar Regency
STRATEGI PERWUJUDAN KOTA BANDUNG SEBAGAI KOTA RAMAH PENYANDANG DISABILITAS: SEBUAH PERSPEKTIF AKSESIBILITAS PELAYANAN PUBLIK Joni Dawud; Siti Widharetno Mursalim; Endah Tri Anomsari; Nur Imam Taufik
Jurnal Administrasi Negara Vol 25 No 2 (2019): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v25i2.543

Abstract

The basis of this research begins with problems related to services for persons with disabilities that occur especially in the city of Bandung. Indonesian citizens with disability have the right to live independently. The right can only be fulfilled if the accessible public facilities are sufficiently available. Understanding the needs, Bandung City government has set a plan to transform the city into a disability-friendly one by taking several actions, most notably is building public facilities which can be used by everyone. However, the empirical data gathered on the field showcases that public facilities are not accessible by people with disability yet, particularly since they have not met the universal design which applies internationally. The approach in this study is qualitative by conducting observations, in-depth interviews and literature studies. As for the results of the study, there are challenges and strategies to transform Bandung into a disability-friendly city. There are several apparent challenges, such as how bureaucracy and society in the city are lack of awareness about the rights of people with disability. The coordination and communication among actors who are involved in public facilities development are not efficient yet, which results in the ineffective implementation of public service provision. The change of regional legislative and executive head also influences the progress of regional law-making regarding public service which is more considerate of people with disability.In the midst of the challenging situation, realising Bandung as a disability-friendly city is a plausible goal to achieve, with the appropriate strategies as its condition. This research aims to discuss strategies that can be used to transform Bandung into a disability friendly city.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN WAJIB PAJAK PADA KANTOR PELAYANAN PAJAK PRATAMA BULUKUMBA Santuo Santuo
Jurnal Administrasi Negara Vol 25 No 1 (2019): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v25i1.553

Abstract

Taxpayer compliance is influenced by several factors, including tax regulation comprehension of taxpayer, service quality of tax authorities and tax audits. This study aims to determine the effect of tax regulation comprehension of taxpayer, service quality of tax authorities and tax audits of taxpayer compliance at Bulukumba Small Tax Office. The number of samples used as respondents in this study are 100 taxpayers at Bulukumba Small Tax Office. Data collection technique used is through questionnaire. Data analysis used is through multiple linear regression analysis with partial and simultaneous hypothesis tests. The results indicate that there is a positive and significant influence on tax regulation comprehension of taxpayer, service quality of tax authorities and tax audits of taxpayer compliance. This means that taxpayer compliance at Bulukumba Small Tax Office is generally influenced by tax regulation comprehension of taxpayer, service quality of tax authorities and tax audits, and the others is influenced by other factors not included in this research model.

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