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<![CDATA[Implementasi Pengajuan Surat Perintah Membayar (SPM) pada Dinas Perhubungan Kabupaten Tulungagung ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.7891
<![CDATA[One of the crucial aspects of the public policy process is the implementation of public policy. In submitting a payment order (SPM) to the Tulungagung Regency Petrhubungan Office which is guided by Permendagri Number 77 of 2020. This study aims to find out how the implementation of permendagri number 77 of 2020 in submitting a payment warrant (SPM) and what factors are the obstacles. This research uses a type of qualitative method where researchers explore key instruments. Data Sources are used using interview techniques with the officials concerned. The results showed that the implementation of permendagri number 77 of 2020 in submitting a payment order (SPM) at the Tulungagung Regency Transportation Office was relatively good, but there were several factors that hindered it, namely communication that needed to be socialized, lack of human resources, and tendencies or dispositions that were not in accordance with their competence. The advice given is the need to hold socialization, increase resources that have dedication and recruitment of personnel in accordance with their competencies.]]>
<![CDATA[Kajian Urgensi Kemitraan Publik Swasta di Kota Palembang ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 8 No 2 (2022): Jurnal Penelitian Administrasi Publik (JPAP) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v8i2.7982
<![CDATA[The desire of the Palembang City government to work on colorful systems with Public Private hookups (PPP) medium, driven by limited backing sources, mortal coffers, technological capabilities and so forth. This case do for realizing the" Palembang Champion Program". The desire of the Palembang mega city government is grounded on this thinking that the Government is obliged to fulfill sociolect- profitable liabilities to the community, and to insure public services can be carried out with good for all of society. The purpose of this jotting is to dissect the Public Private hookups (PPP) cooperation scheme applicable for the government of Palembang mega city. The system used in this paper is a descriptive study with literature ways, is looking for theoretical references that are applicable to the cases or problems set up, is the problem of public private cooperation cooperation between the Palembang mega city government and the private sector in the provision of public services. The type of data is secondary data attained from media and internet attestation as well as sources from books and library sources others that support the discussion in this study. So that the collaboration between the public private cooperation of the Palembang mega city government and the private sector is successful several effects that must be considered, videlicet this cooperation must be strategically important for both parties, are reciprocal rather than mutually competent, openness will information on both sides and should engender genuine integration links despite artistic differences. collective trust is the main thing. The form of public private cooperation cooperation with the mega city government Palembang with private parties can be in the form of a Service Contract, Lease Contract or or figure- Operate- Transfer/BOT Contract or figure Manage and Transfer Property Public-Private Partnership doesn't always have a bad connotation, to be successful there are numerous terms and conditions Must be fulfilled. It's intended that the government gets the stylish results, the people too gain a commensurable result, videlicet weal. therefore the spirit of Public- Private Partnership is to strengthen the government or ameliorate public services that have been assessed so far not yet effective]]>
<![CDATA[Analisis Tata Kelola Kebijakan Pajak Parkir Dan Retribusi Parkir Di Kota Malang ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.8025
<![CDATA[Malang City is one of the cities that has a highly reliable h population growth rate. Therefore, the city of Malang is inseparable from social problems due to overcrowding, one of which is parking problems. The rapid growth of parking must be accompanied by good governance. Issues such as a large number of idle spaces parking and causing high parking points in Malang City are not accompanied by increased parking fees and party taxes. This results in many illegal fees that the Malang City authority does not notice. The study's methodology is qualitative, where points of analysis use Grintheory, a grand theory where the success of policy implementation is fours based: ints, namely policy objectives, policy benefits, policy impacts, and program objectives. While the day, the technique of technique triangulation method. According to the findings of this study, parking management and parking fees in Malang City are managed by the Department of Transportation and the Regional Revenue Agency, where Regional Regulation Number 3 of 2015 serves as the foundation for parking management in Malang City, and the inhibiting factors for parking management in Malang City are parking attendants other than field coordinators who are not recorded by the Transportation Agency, resulting in budget leakage; and manpower.]]>
<![CDATA[Prinsip Good Governance Dalam Penyelenggaraan Pelayanan Berbasis Online E-KTP Di Daerah ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 8 No 2 (2022): Jurnal Penelitian Administrasi Publik (JPAP) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v8i2.8049
<![CDATA[One principle of good governance relates to good governance. Good governance means the use of state power in the performance of its tasks as a whole and as an activity unit organized as a whole in the economic, political and administrative spheres. The purpose of this study is to describe the principles of good governance in the implementation of Internet Electronic Indonesian Identity Card (E-KTP) services in the Population and Vital Statistics Office of Banyuasin Regency, and to describe the factors that support and prevent compliance. with principles. good governance in implementing E-KTP online services in Banyuasin Regency. The research used in this work is qualitative descriptive research, where the informants are the parties involved in the implementation of the E-KTP service. The data collection techniques used in this study were interviews, observation and documentation. The results of this study show that the implementation of the principles of good governance in the already working e-KTP services is in line with the prepared strategy. This study focuses on: 1) participation, 2) transparency, 3) accountability, and) rule of law. Some of the supporting factors include the decision of the head of Banyuasin Regency Population and Population Registration Office, ball collection and infrastructure. Public awareness of insufficient management of E-KTP and natural factors are factors that prevent the implementation of good governance principles in the implementation of online E-KTP services.]]>
<![CDATA[Kolaborasi Hexahelix dalam Pengembangan Ekosistem Digital Kreatif di Kota Malang ]]>
<![CDATA[Anisykurlillah, Rosyidatuzzahro]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol. 9 No. 2 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i2.8228
<![CDATA[Malang City is one of the cities projected to become a digital-based Creative City using the digital creative industry subsector as its leading subsector. The digital creative industry subsector includes applications and games. After the Covid-19 pandemic, Malang City has strengthened its steps to become a digital-based creative city. Developing a creative digital ecosystem in Malang City requires a strategy to achieve post-pandemic goals. The strategy implemented by the Malang City Government in developing an innovative digital ecosystem is through hexahelix collaboration. The hexahelix partnership comprises six components: government, business, academics, community, media, and banking. This research aims to analyze and map the role of each stakeholder involved in the Hexahelix collaboration in developing a creative digital ecosystem in Malang City. The research results show that the Hexahelix collaboration in developing the innovative digital ecosystem in Malang City has not run optimally. The contribution of each element in the hexahelix collaboration needs to be considered to support the successful development of the creative digital ecosystem in Malang City. The hexahelix components in the development of the digital industry are government, academia, the business world, media, and financial institutions. Each component has its role in aligning common goals. Before establishing policies and implementing the Hexahelix concept, each stakeholder is expected to know their primary role, even though the implementation is carried out jointly and complements each other.]]>
<![CDATA[Desentralisasi Fiskal dan Pola Ketergantungan Daerah Kota Batu Jawa Timur ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.8268
<![CDATA[Indonesia started implementing fiscal decentralization with the economic reforms of 1998. The expected outcome of its implementation is to stimulate economic development and achieve equitable economic development for all of Indonesia's regions. However, the little local revenue in each region and the strong reliance of the regions on financial affairs to the central government are two barriers to the implementation of autonomy, especially fiscal decentralization. The analysis of fiscal decentralization's implementation in Batu City is covered in this article, along with strategies for boosting municipal revenue. Utilizing secondary data a qualitative form of data collection is used. According to the study presented in this article, own regional revenue has a key role in determining how financially dependent a region is. Second, although Batu City is one of the cities in East Java with a bright potential for economic growth, the area's fiscal dependency level is considerable. In order to combat budgetary reliance, efforts might be made to increase advertising levies and tax revenue from the tourism industry.]]>
<![CDATA[Collaborative Governance Dalam Menangulangi Banjir di Kota Sungai Penuh ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.8325
<![CDATA[Sungai Penuh City consists of several sub-districts that are prone to flooding every year, namely Tanah Kampung District, Hamparan Rawang District, and Kota Baru District. Therefore, the Regional Disaster Management Agency (BPBD) for the City of Sungai Penuh is trying to deal with the flood. The purpose of this study is to analyze and explain how collaborative governance is in tackling flooding in the City of Sungai penuh. The type of research used is qualitative research with descriptive methods by prioritizing research aids, namely observation, interviews and documentation. Informants in this study are stakeholders who are directly involved in tackling floods in these 3 sub-districts consisting of the Chairperson of the Regional Disaster Management Agency for the City of Sungai Penuh, Head of the Public Works and Spatial Planning Office for Cipta Karya (PUPR) for the City of Sungai Penuh, Head of the Housing and Settlements Service. Sungai Penuh City and Communities affected by flooding. This study uses collaborative governance theory to see the extent to which the achievements and weaknesses of flood control have been achieved. The results of this study have not fully gone well due to the fact that maximum collaboration has not been created between related agencies appointed by the Mayor of Sungai Penuh City in flood prevention. In the future, it is hoped that the BPBD of SungaiFull City can cooperate with other agencies in dealing with floods. In addition, the BPBD of Sungai Penuh City must continue to provide outreach and simulations, especially during the rainy season so that the people of Sungai Penuh City can prepare themselves from an early age.]]>
<![CDATA[Analisis Penerapan Sistem Manajemen Mutu UPT Pusat Bahasa untuk Mencapai Kepuasan Pengguna ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.8800
<![CDATA[Unesa Language Center is a supporting organization that supports language services at the State University of Surabaya, which focuses on the field of service and ins the quality of students and graduates to have traditional foreign language skills. Language Center takes a policy to carry out the development of the organization as one of the preventive efforts of the demands of the community by committing to carrying out continuous improvement through the implementation of the Quality Management System (QMS) International Standard Organization (ISO) 9001: 2015. This research is carried out through a qualitative approach to find the problem of applying existing quality management. The focus of this study includes changing organizational culture, adapting business processes, and strengthening the quality of administrative services. The implementation of quality management is carried out by preparing changes in the culture of the organization bringing and controlling the application of quality culture, the adaptation of the business processes of quality management, as well using the organization’s activities by implementing SOP to maintain and improve the quality of application of the management of quality.]]>
<![CDATA[Kinerja Pegawai dalam Meningkatkan Pelayanan Administrasi Kependudukan di Desa Kalidawir Kecamatan Tanggulangin ]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.9684
<![CDATA[Employee performance is a crucial aspect in performance appraisals for the sustainability of an organization to achieve its goals and realize a well-functioning public bureaucracy in service delivery, aiming to create quality and professional outcomes. This study seeks to understand the performance of employees in enhancing services in population administration, as it significantly influences the service activities within the government of Kalidawir Village, Tanggulangin Subdistrict. The research method employed is qualitative with a descriptive approach. Data is collected through interviews and observations involving relevant village officials. Subsequently, data is analyzed through data reduction, data presentation, and verification or conclusion. The study results indicate that employee performance in enhancing services in Kalidawir Village, Tanggulangin Subdistrict, can be considered quite good. However, there are still some challenges in implementing these services that need to be addressed, particularly concerning the complex and time-consuming nature of employee performance in administration, leading to a lack of comprehensive information, which hinders the effectiveness and efficiency of public services.]]>
<![CDATA[Pengaruh Kualitas Pelayanan Terhadap Kepuasan (Studi Pada Poliklinik RSUD Dok II Jayapura) ]]>
<![CDATA[Kadun MT, Alienra Davry Nanda]]>;
<![CDATA[Nurjaman, Rahmat]]>
<![CDATA[ JPAP: Jurnal Penelitian Administrasi Publik Vol. 9 No. 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) ]]>
Publisher : <![CDATA[Universitas 17 Agustus 1945 Surabaya ]]>
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DOI: 10.30996/jpap.v9i1.9695
<![CDATA[Health services in Papua face several challenges, especially in service quality. The only and highest referral hospital in the entire Papua region is RSUD Dok II Jayapura. This quantitative research seeks to prove the influence of service quality (X) on patient satisfaction (Y). The research sample comprised 95 patients selected based on the incidental sampling method. Data was analyzed using multiple linear regression techniques to prove the simultaneous and partial influence of service quality variables (physical evidence, guarantee, responsiveness, empathy, and reliability) on satisfaction. Before the regression test, a classical assumption test was carried out to test the data's normality, multicollinearity, and heteroscedasticity. The research results explain the significant simultaneous influence of service quality on satisfaction. Partially, the variables empathy (X4) and reliability (X5) have a substantial effect on satisfaction (Y). Meanwhile, the variables physical evidence (X1), guarantee (X2), and responsiveness (X3) were found not to influence satisfaction (Y).]]>
