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All Journal JURNAL ECONOMINA E-Journal of Tourism
Dedy Iswanto
Universitas Muhammadiyah Mataram, Indonesia
Arts Humanities Economics, Econometrics & Finance

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Government Credibility, Official Communication, and Destination Reputation after Crisis: A Systematic Literature Review Dedy Iswanto; Lia Febria Lina; Ziqrurrahman Irsyad; Muhammad Fuzail
E-Journal of Tourism Volume 13 Number 1 (March 2026)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v13i1.3198

Abstract

In the aftermath of a crisis, rebuilding destination reputation and restoring tourist confidence is critical, where government credibility and effective communication are vital for regaining trust. This study aims to examine the factors that influence tourist confidence and destination reputation post-crisis, focusing on the impact of public policy, crisis communication strategies, and institutional trust, and develops a conceptual model for managing destination recovery and sustainability. This study employs a systematic literature review based on the PRISMA framework, using the Scopus database, and focusing on articles published from 2020 to 2025. After applying inclusion and exclusion criteria, 22 articles were selected. A bibliometric analysis using VOSviewer was performed to map the relationships and trends in the studies included. Crisis communication, institutional trust, transparency, and government responses have proven to be pivotal in rebuilding trust and destination image. Additionally, social media, user-generated content, and influencer marketing are integral in maintaining loyalty and driving revisit intentions. The integration of public policy, strategic communication, and digital media is essential in restoring destination reputation post-crisis. Governments must leverage transparency, consistency in messaging, and social media to rebuild public trust and enhance the tourist experience. This study offers a new framework for post-crisis communication strategies, emphasizing the role of government credibility and consistent messaging in restoring tourist trust and destination reputation.
Data-Driven Customer Experience Strategies in Modern Digital Marketing Candra; Dedy Iswanto; Baiq Reinelda Tri Yunarni; Rizka Kumia Andaru; Yasyifa Dian Urfina; Sulhan Hadi; Muhammad Naim
JURNAL ECONOMINA Vol. 5 No. 5 (2026): JURNAL ECONOMINA, Mei 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i5.2313

Abstract

This study employs a Systematic Literature Review approach to examine literature indexed in Google Scholar, the Directory of Open Access Journals, and Scopus from 2017 to 2026 to explore digital transformation within quality management systems (Quality 4.0). The results of the review indicate that existing research still has fundamental limitations, characterized by a predominance of conceptual approaches, a lack of empirical evidence and longitudinal studies, and a tendency to focus on digital transformation in general, thus failing to address the specific context of quality management systems. Furthermore, the available literature remains fragmented and has not yet produced an integrative model that comprehensively links the technological, organizational, and human resource dimensions, thereby limiting its practical implications for organizations. Based on these findings, there is a research gap that calls for the development of a holistic, measurable, and empirically grounded cross-sectoral implementation model for Quality 4.0. Therefore, future research should focus on formulating an empirically validated integrative framework, developing practical change management strategies, enhancing contextual digital competencies, strengthening cybersecurity, and exploring the application of human-centered artificial intelligence to support the effectiveness and sustainability of quality management systems in the digital era.
Co-Authors Baiq Reinelda Tri Yunarni Candra Lia Febria Lina Muhammad Fuzail Muhammad Naim Rizka Kumia Andaru Sulhan Hadi YASYIFA DIAN URFINA Ziqrurrahman Irsyad