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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Studi Akuntansi, Keuangan, dan Manajemen
Zaroni Zaroni
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Behaviour and Satisfaction Effects on User Loyalty within e-Procurement of National Oil Firms Purbanuara Parlindungan; Lim Sanny; Sita Aniisah Sholihah; Nofrisel Nofrisel; Zaroni Zaroni
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 2 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i2.5524

Abstract

Purpose: This study aims to analyze the effects of Application Ease of Use, Digital Service Quality, and Digital Information Quality on User Behavior, User Satisfaction, and User Loyalty in National Upstream Oil and Gas Companies. It also examines the mediating roles of User Behavior and User Satisfaction in influencing loyalty. Research Methodology: A quantitative approach was used with the SmartPLS 4 analysis tool to analyze the data. Data were collected from 296 respondents across 15 upstream oil and gas companies in Indonesia, selected through purposive sampling based on Slovin’s formula. The analysis employed the Structural Equation Modeling (SEM-PLS) technique to test the direct and indirect effects of the study variables. Results: The findings revealed that Ease of Use and Digital Service Quality significantly influenced both user behavior and satisfaction. Digital Information Quality does not significantly affect User Behavior but has a strong impact on User Satisfaction. Furthermore, User Behavior and User Satisfaction significantly enhance User Loyalty, confirming their mediating roles. Conclusions: Ease of Use and Service Quality are critical determinants of user engagement and loyalty, whereas Digital Information Quality primarily strengthens satisfaction. Limitations: This study focused only on upstream oil and gas companies in Indonesia and used cross-sectional self-reported data, which may limit causal interpretation. Contribution: This study enriches digital loyalty theory by highlighting how behavioral and satisfaction factors mediate the impact of digital quality dimensions on user loyalty in industrial digital systems.
User Satisfaction Mediates Ease of Use and Loyalty in Hulu Migas E-Procurement Purbanuara Parlindungan; Lim Sanny; Zaroni Zaroni; Sita Anisah Sholiha
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 2 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i2.5632

Abstract

Purpose: This study investigates how Ease of Use in an e?procurement system impacts User Loyalty within a national upstream oil and gas company, with User Satisfaction serving as a mediating factor. The aim is to clarify the indirect effect of system usability on loyalty by evaluating the mediation pathway through satisfaction Methodology: Employing a quantitative approach, data were collected from 296 e?procurement users across 15 national hulu migas companies using structured surveys. Responses were analyzed using Structural Equation Modeling (SEM) via SmartPLS 4 Results: The study found that ease of use significantly impacts user satisfaction (? = 0.779, p < .000) and user loyalty (? = 0.293, p < .000), with user satisfaction mediating the relationship between ease of use and loyalty (indirect effect = 0.537, p = .000). These results align with recent research indicating that ease of use enhances user satisfaction and loyalty, with satisfaction serving as a mediator in this relationship. Conclusions: Ease of use significantly effect on user satisfaction and loyalty. User satisfaction has positive and significant mediating ease of use and loyalty. Limitations: The study does not account for variations across different platforms or consider deeper system factors such as security, technical complexity, and usability challenges—issues highlighted in the literature as significant barriers to e-procurement adoption Contribution: This Research contributes to both management practice and academic understanding by showing that improving system usability can enhance loyalty through user satisfaction—offering a clear direction for strategic enhancements in e?procurement platforms.
Analisis Penentuan Lokasi Workshop Center Perbaikan Spare Part Faskampen di Lingkungan PT. Angkasa Pura Suport Fikri Maulana Effendi; Zaroni Zaroni; Yana Tatiana; Siti Maemunah; Okin Ringan Purba
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 5 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i5.8460

Abstract

Penelitian ini bertujuan menentukan lokasi fasilitas Workshop Center perbaikan spare part Fasilitas Keamanan Penerbangan (FASKAMPEN) PT Angkasa Pura Suport (APS) yang paling optimal dari 15 lokasi cabang yang tersebar di Indonesia. Penentuan lokasi yang strategis sangat penting untuk mencapai efisiensi biaya dan waktu pengiriman (Lead Time) dalam operasional rantai pasok. Metode yang digunakan adalah kombinasi teknik kuantitatif Center of Gravity (COG) dan kualitatif Rating Factor, yang kemudian divalidasi dengan Analytical Hierarchy Process (AHP).
Analisis Faktor – Faktor Yang Mempengaruhi Customer Switching Behavior Dalam Jasa Layanan Logistik Halal Alinda Shintami; Zaroni Zaroni; Dinar Dewi Kania; Rully Indrawan; Euis Saribanon
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7279

Abstract

Tujuan penelitian ini adalah untuk mempelajari unsur-unsur yang mempengaruhi perilaku perpindahan pelanggan juga dikenal sebagai perilaku perpindahan pelanggan dari layanan logistik konvensional ke layanan logistik halal di Indonesia. Fokus penelitian ini adalah mitra dan pelanggan PT XYZ, sebuah perusahaan logistik internasional yang menggunakan sistem logistik halal. Metode yang digunakan adalah kualitatif, dengan bantuan perangkat lunak MAXQDA 2024. Data dikumpulkan melalui wawancara mendalam dengan sebelas responden, yang terdiri dari eksportir, importir, dan penyedia layanan logistik yang bekerja dengan logistik halal. Hasil penelitian menunjukkan bahwa peraturan pemerintah tentang kewajiban sertifikasi halal adalah pendorong utama perpindahan pelanggan. Khususnya, undang-undang Jaminan Produk Halal, yang memerlukan keterpaduan kehalalan sepanjang rantai pasok, termasuk aspek logistik, adalah faktor pendorong utama. Kehadiran fasilitas logistik halal yang berkualitas, seperti gudang segregasi halal-non halal, penyedia transportasi tersertifikasi, sistem jaminan produk halal (SJPH), dan keberadaan tim halal khusus dan manajer halal tersertifikasi, adalah faktor penggerak utama. Faktor penahan utama adalah persepsi bahwa layanan logistik halal "belum dibutuhkan" untuk seluruh lini produk, kurangnya pemahaman tentang manfaat logistik halal, dan pertimbangan ekonomis. Secara teoretis, penelitian ini memperluas penggunaan model Push–Pull–Mooring (PPM) dalam konteks logistik halal dengan mengintegrasikan Theory of Planned Behavior (TPB) dan dimensi religiusitas. Penelitian ini juga menempatkan regulasi pemerintah sebagai faktor pendorong utama dan religiusitas sebagai faktor yang berinteraksi dengan kedua dimensi tersebut. Secara praktis, hasil penelitian bermanfaat bagi pemerintah dan pelaku industri saat mereka membuat rencana untuk memperkuat ekosistem logistik halal yang berkelanjutan.
Co-Authors Alinda Shintami Dinar Dewi Kania Euis Saribanon, Euis Fikri Maulana Effendi Lim Sanny Nofrisel Nofrisel Okin Ringan Purba Purbanuara Parlindungan Sitorus Rully Indrawan Sita Aniisah Sholihah Sita Anisah Sholiha Siti Maemunah Yana Tatiana