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All Journal International Journal of Advanced Health Science and Technology CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis
Mulyadi Muchtiar
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Economics, Econometrics & Finance Electrical & Electronics Engineering Health Professions Nursing Public Health

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Kepemimpinan Adaptif dan Kelincahan Organisasi di Era Transformasi Digital: Tinjauan Literatur Erlangga Rahimi; Mulyadi Muchtiar; Ahmad Budi Sulistioyuwono; Rahma Wahdiniwaty; Deden Abdul Wahab Sya`roni
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 6 No. 1 (2026): CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cemerlang.v6i1.9281

Abstract

Digital transformation has driven significant changes in organizational management systems, thus demanding adaptive leadership and organizational agility as a key prerequisite for surviving in a dynamic environment. This study aims to analyze the relationship between adaptive leadership and organizational agility in the context of digital transformation through the Systematic Literature Review (SLR) approach. Data were obtained from accredited national journals and relevant international literature, then analyzed using thematic analysis techniques to identify patterns of relationships between variables. The results of the study show that adaptive leadership plays an important role in increasing organizational agility indirectly through strengthening organizational learning and dynamic capabilities. Organizational learning serves as the main mechanism that allows organizations to adapt through the continuous learning process, while dynamic capabilities are the link in transforming learning into strategic responses. Digital transformation accelerates the need for organizations to have a high level of agility in the face of change. In conclusion, organizational agility is the result of systemic processes influenced by adaptive leadership, organizational learning, and dynamic capabilities. This study makes a theoretical contribution to the development of the literature on leadership and strategic management in the digital age as well as practical implications for organizations in improving adaptability to the ever-changing environment.
Analysis Of Practicing Doctor Arrival Towards Patient Satisfaction And Loyalty Husna; Mulyadi Muchtiar; Endy M. Astiwara; Dicky Budiman; Muslikh; Hanny Handjaja Ronosulistyo
International Journal of Advanced Health Science and Technology Vol. 6 No. 4 (2026): August
Publisher : Forum Ilmiah Teknologi dan Ilmu Kesehatan (FORITIKES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35882/ijahst.v6i4.622

Abstract

Patient loyalty is crucial for antenatal care (ANC) continuity, yet physician arrival punctuality remains a challenge. This study investigates the impact of physician punctuality on patient loyalty, with patient satisfaction as a mediating variable, at the Obstetrics and Gynecology Outpatient Clinic of RS Permata Bekasi. A sequential explanatory mixed-method design was employed. The quantitative phase involved a cross-sectional survey of 98 ANC patients using a Likert-scale questionnaire. Patient satisfaction was measured using non-tangible SERVQUAL dimensions. Data were analyzed using linear regression and mediation testing (Baron & Kenny, Sobel test). Qualitative interviews provided explanatory insights. Quantitative analysis demonstrated that physician arrival punctuality significantly influenced both patient loyalty (B=0.210; p=0.002) and patient satisfaction (B=1.798; p=0.000). Patient satisfaction significantly predicted loyalty. Furthermore, satisfaction fully mediated the relationship between punctuality and loyalty. The Sobel test produced a z-value of 4.72. Qualitative findings revealed that empathetic communication could mitigate negative perceptions of delays. Clear information delivery could also mitigate negative perceptions of delays. Professional conduct could further mitigate negative perceptions of delays. These findings reinforce satisfaction as the key mechanism. The results confirm that physician punctuality is important. However, its effect on loyalty is fully channeled through patient satisfaction. Qualitative data elucidate how positive interpersonal interactions can compensate for waiting times. Professional interactions can similarly compensate for waiting times. Therefore, fostering satisfaction through reliable service and empathetic communication is the primary pathway to building patient loyalty. This pathway remains effective even when punctuality challenges occur. Healthcare providers should prioritize enhancing patient satisfaction. This serves as a buffer against systemic punctuality issues.
Co-Authors Ahmad Budi Sulistioyuwono Budiman, Dicky Deden Abdul Wahab Sya`roni Endy Muhammad Astiwara Erlangga Rahimi Hanny Handjaja Ronosulistyo Husna Muslikh Rahma Wahdiniwaty