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Enceria Damanik
Universitas Negeri Padang, Indonesia
Education

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PENGARUH KUALITAS LAYANAN ONLINE PUBLIC ACCESS CATALOG (OPAC) TERHADAP KEPUASAN MAHASISWA UNIVERSITAS NEGERI PADANG Tiara Aulia; Hade Afriansyah; Irsyad Irsyad; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.2895

Abstract

This study aims to determine the effect of Online Public Access Catalog (OPAC) service quality on student satisfaction at the Library of Universitas Negeri Padang. This research employed a quantitative approach using a descriptive-correlational method. The study involved 103 active students selected using the total sampling technique. Data were collected using a five-point Likert scale questionnaire tested for validity (r count > r table = 0.361) and reliability (Cronbach’s Alpha 0.979 for variable X and 0.975 for variable Y). Data analysis included descriptive statistics (%TCR), normality test, linearity test, simple linear regression, t-test, and coefficient of determination (R²) using SPSS Version 27. The results showed that: (1) OPAC service quality was categorized as “Good” with 82% achievement; (2) student satisfaction was categorized as “Good” with 82% achievement; (3) there was a positive and significant effect of OPAC service quality on student satisfaction, evidenced by t-count = 25.562 > t-table = 1.660 at 0.05 significance level, with regression equation Y = 13.494 + 0.892X. OPAC service quality contributed 86.6% to student satisfaction, while 13.4% was influenced by other variables. This study examines the effect of OPAC service quality on student satisfaction in the context of digital transformation in university libraries, an aspect that remains limitedly explored in previous research, particularly at Universitas Negeri Padang.
THE EFFECT OF E-OFFICE IMPLEMENTATION ON THEEFFECTIVENESS OF PERSONNEL ADMINISTRATIONSERVICES AT THE REGIONAL OFFICE OF THE MINISTRY OF RELIGIOUS AFFAIRS OF WEST SUMATRA PROVINCE Miftahul Husni; Yulianto Santoso; Irsyad Irsyad; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.2995

Abstract

This study aims to determine the effect of the implementation of the EOffice on the effectiveness of personnel administration services at the Regional Office of the Ministry of Religious Affairs of West Sumatra Province. Method: This research uses a quantitative approach with a correlational design. The population consisted of 168 employees, with a sample of 117 employees selected using proportional random sampling technique. Data were collected through a Likert scale questionnaire and analyzed using descriptive statistics and simple linear regression. Results: The implementation of E-Office and the effectiveness of personnel administration services are in the fairly good category. The analysis results show that the implementation of E-Office has a positive and significant effect on the effectiveness of personnel administration services, with a significance value of 0.000 < 0.05 and a contribution of 83.6% (R² = 0.836). Novelty: This study provides empirical evidence regarding the strong influence of E-Office implementation on the effectiveness of personnel administration services within the Regional Office of the Ministry of Religious Affairs of West Sumatra Province as part of the implementation of government administration digitalization.  
TEACHER PERCEPTION OF THE EFFECTIVENESS OF SCHOOL ADMINISTRATIVE STAFF SERVICES IN PUBLIC JUNIOR HIGH SCHOOLS IN TIGO NAGARI DISTRICT, PASAMAN REGENCY Anisa Fitriani; Yulianto Santoso; Jasrial Jasrial; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.3002

Abstract

This study aims to describe the effectiveness of School Administrative Staff services in Public Junior High Schools in Tigo Nagari District, Pasaman Regency. This study focused on four indicators, namely timeliness of service, ease of obtaining service, officer responsibility, and clarity of service communication. This study used a quantitative descriptive method. The study population was 103 teachers, with a sample of 52 teachers selected using the Proportional Stratified Random Sampling technique. Data were collected through questionnaires that had been tested for validity and reliability, then analyzed using descriptive statistics. The results showed that the effectiveness of School Administrative Staff services was in the high category with an average score of 4.54. Timeliness of service obtained an average score of 4.55, ease of obtaining service 4.50, officer responsibility 4.57, and clarity of service communication 4.53, all of which were in the high category. The results of this study indicate that School Administrative Staff services have been implemented effectively and are able to support the administrative needs of teachers in schools.
ANALISIS URAIAN TUGAS OPERATOR SEKOLAH DI SLTP SE-KABUPATEN SOLOK Tahany Nabila Putri; Rusdinal Rusdinal; Hade Afriansyah; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 4 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i4.3450

Abstract

Objective: This study aims to analyze the job descriptions of school operators at junior high schools (SLTP) in Solok Regency based on task clarity, responsibility, and authority. Methods: This study employed a quantitative descriptive approach. The population consisted of 110 school operators, with 53 respondents selected using simple random sampling with a 10% margin of error. Data were collected using a 28-item Likert-scale questionnaire and analyzed using mean, standard deviation, and Respondent Achievement Level (TCR). Results: The findings show that the job descriptions of school operators were categorized as “Agree,” with a mean score of 4.28 and TCR of 85.56%. Responsibility obtained the highest score (mean 4.32; TCR 86.33%), followed by task clarity (mean 4.27; TCR 85.36%) and authority (mean 4.25; TCR 84.98%). Novelty: This study provides a specific description of school operators’ job descriptions based on task clarity, responsibility, and authority, which have received limited attention in previous studies on school administrative personnel. The findings indicate that clear job descriptions are important for supporting the effective and accountable implementation of school operator duties.
PERSEPSI SISWA TENTANG PELAYANAN PEGAWAI TATA USAHA DI SMK NEGERI 4 PAYAKUMBUH Selvia Ardiva Putri; Hade Afriansyah; Ermita Ermita; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 4 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i4.3503

Abstract

Objective: This study aims to identify and describe students' perceptions of the services provided by administrative staff at SMK Negeri 4 Payakumbuh, based on the indicators of empathy, reliability, assurance, and responsiveness. A quantitative, descriptive research approach was employed. The study population consisted of 678 students; the sample size was determined using Slovin's formula with a 10% margin of error, resulting in 89 respondents selected via proportionate random sampling. Data were collected using a Likert-scale questionnaire that had undergone validity and reliability testing. Analysis was conducted using descriptive statistics by calculating mean scores and categorizing them according to established criteria. The results indicate that the students' overall perception of the administrative staff's services falls into the "good" category, with a mean score of 3.98. Regarding the specific indicators, empathy received a mean score of 3.88 (good), reliability scored 4.02 (good), assurance scored 4.00 (good), and responsiveness achieved the highest score at 4.03 (good). Thus, the administrative staff's services at SMK Negeri 4 Payakumbuh are perceived positively by students in terms of attentiveness, accurate and meticulous service, assurance through polite and professional conduct, and prompt, responsive service.
PENGELOLAAN SISTEM DATA POKOK PENDIDIKAN (DAPODIK) DI SMAN 1 PADANG Shalma Wafiq Azizah; Hade Afriansyah; Hadiyanto Hadiyanto; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 4 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i4.3508

Abstract

This study aims to know and deeply understand the management of the Basic Education Data System (Dapodik) at SMAN 1 Padang, particularly in terms of planning, organizing, implementation, and supervision, while also identifying the obstacles and efforts made by the school to maintain data accuracy. This research employed a qualitative approach with a descriptive method. The informants consisted of the Vice principal, the head of administration, and the Dapodik operator. Data were collected through interviews, non-participant observations, and documentation, then analyzed using the Miles and Huberman model, which includes data reduction, data presentation, conclusion drawing, and verification. Data validity was ensured through source and technique triangulation. The findings indicate that Dapodik management at SMAN 1 Padang has been implemented systematically through operator appointment, task distribution, document preparation, examination, data entry, validation, synchronization, and continuous supervision. The obstacles include incomplete documents, unstable internet connections, central server congestion, and synchronization failures. The school addresses these obstacles through coordination, repeated checking, document completion, waiting for network stability, and resynchronization. Therefore, effective Dapodik management requires cooperation among all school personnel, operator accuracy, and multilayered supervision to ensure that data remain accurate, valid, complete, and consistent with the school’s actual conditions.
Co-Authors Anisa Fitriani Ermita Ermita Hade Afriansyah Hadiyanto, Hadiyanto Irsyad, Irsyad Jasrial Jasrial Miftahul Husni Rusdinal Rusdinal Selvia Ardiva Putri Shalma Wafiq Azizah Tahany Nabila Putri Tiara Aulia Yulianto Santoso