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Enceria Damanik
Universitas Negeri Padang, Indonesia
Education

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PENGARUH KUALITAS LAYANAN ONLINE PUBLIC ACCESS CATALOG (OPAC) TERHADAP KEPUASAN MAHASISWA UNIVERSITAS NEGERI PADANG Tiara Aulia; Hade Afriansyah; Irsyad Irsyad; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.2895

Abstract

This study aims to determine the effect of Online Public Access Catalog (OPAC) service quality on student satisfaction at the Library of Universitas Negeri Padang. This research employed a quantitative approach using a descriptive-correlational method. The study involved 103 active students selected using the total sampling technique. Data were collected using a five-point Likert scale questionnaire tested for validity (r count > r table = 0.361) and reliability (Cronbach’s Alpha 0.979 for variable X and 0.975 for variable Y). Data analysis included descriptive statistics (%TCR), normality test, linearity test, simple linear regression, t-test, and coefficient of determination (R²) using SPSS Version 27. The results showed that: (1) OPAC service quality was categorized as “Good” with 82% achievement; (2) student satisfaction was categorized as “Good” with 82% achievement; (3) there was a positive and significant effect of OPAC service quality on student satisfaction, evidenced by t-count = 25.562 > t-table = 1.660 at 0.05 significance level, with regression equation Y = 13.494 + 0.892X. OPAC service quality contributed 86.6% to student satisfaction, while 13.4% was influenced by other variables. This study examines the effect of OPAC service quality on student satisfaction in the context of digital transformation in university libraries, an aspect that remains limitedly explored in previous research, particularly at Universitas Negeri Padang.
THE EFFECT OF E-OFFICE IMPLEMENTATION ON THEEFFECTIVENESS OF PERSONNEL ADMINISTRATIONSERVICES AT THE REGIONAL OFFICE OF THE MINISTRY OF RELIGIOUS AFFAIRS OF WEST SUMATRA PROVINCE Miftahul Husni; Yulianto Santoso; Irsyad Irsyad; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.2995

Abstract

This study aims to determine the effect of the implementation of the EOffice on the effectiveness of personnel administration services at the Regional Office of the Ministry of Religious Affairs of West Sumatra Province. Method: This research uses a quantitative approach with a correlational design. The population consisted of 168 employees, with a sample of 117 employees selected using proportional random sampling technique. Data were collected through a Likert scale questionnaire and analyzed using descriptive statistics and simple linear regression. Results: The implementation of E-Office and the effectiveness of personnel administration services are in the fairly good category. The analysis results show that the implementation of E-Office has a positive and significant effect on the effectiveness of personnel administration services, with a significance value of 0.000 < 0.05 and a contribution of 83.6% (R² = 0.836). Novelty: This study provides empirical evidence regarding the strong influence of E-Office implementation on the effectiveness of personnel administration services within the Regional Office of the Ministry of Religious Affairs of West Sumatra Province as part of the implementation of government administration digitalization.  
TEACHER PERCEPTION OF THE EFFECTIVENESS OF SCHOOL ADMINISTRATIVE STAFF SERVICES IN PUBLIC JUNIOR HIGH SCHOOLS IN TIGO NAGARI DISTRICT, PASAMAN REGENCY Anisa Fitriani; Yulianto Santoso; Jasrial Jasrial; Enceria Damanik
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.3002

Abstract

This study aims to describe the effectiveness of School Administrative Staff services in Public Junior High Schools in Tigo Nagari District, Pasaman Regency. This study focused on four indicators, namely timeliness of service, ease of obtaining service, officer responsibility, and clarity of service communication. This study used a quantitative descriptive method. The study population was 103 teachers, with a sample of 52 teachers selected using the Proportional Stratified Random Sampling technique. Data were collected through questionnaires that had been tested for validity and reliability, then analyzed using descriptive statistics. The results showed that the effectiveness of School Administrative Staff services was in the high category with an average score of 4.54. Timeliness of service obtained an average score of 4.55, ease of obtaining service 4.50, officer responsibility 4.57, and clarity of service communication 4.53, all of which were in the high category. The results of this study indicate that School Administrative Staff services have been implemented effectively and are able to support the administrative needs of teachers in schools.
Co-Authors Anisa Fitriani Hade Afriansyah Irsyad, Irsyad Jasrial Jasrial Miftahul Husni Tiara Aulia Yulianto Santoso