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All Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Transparansi Jurnal Ilmiah Ilmu Administrasi International Journal of Economics, Business and Accounting Research (IJEBAR) NERACA : JURNAL AKUNTANSI TERAPAN JURNAL ILMIAH GLOBAL EDUCATION Mejuajua Jurnal Pajak Vokasi (JUPASI) Best Journal of Administration and Management Lead Journal of Economy and Administration JAMBIS : Jurnal Administrasi Bisnis Jurnal Ilmu Administrasi Publik Fundamental and Applied Management Journal
Cholik, Agus
Universitas Esa Unggul, West Jakarta, 11510, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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The Influence of Organizational Culture and Ethics on Public Services at the Medan Satria District Office Fitri Hapsari, Penny; Agus Cholik; Muhammad Rifnaldi; Hardiansyah; Ami Setiasih
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.235

Abstract

This study aims to analyze the influence of organizationalculture and ethics on the quality of public services at theMedan Satria District Office. Using a quantitativeapproach and survey method, this study involved 200respondents selected through random samplingtechniques from the community using services in MedanSatria District. Data were collected through a structuredquestionnaire and analyzed using multiple regressionanalysis. The results of the study show that organizationalculture has a positive and significant influence on publicservices with a determination coefficient of 0.642(p<0.05), while ethics contributes positively with a valueof 0.583 (p<0.05). Simultaneously, these two variablesinfluence the quality of public services by 71.5%. Thisfinding indicates the importance of strengtheningorganizational culture and implementing service ethics inimproving the quality of public services at the sub-districtlevel. Research recommendations emphasize thedevelopment of employee training programs andstandardization of ethics-based service procedures.
The Influence of Organizational Culture on Service Quality at Medan Satria Police Station Sumarjono; Agus Cholik; Cendira, Lezildan
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.242

Abstract

This study examines the influence of organizational culture on service quality at the Medan Satria Police from the perspective of the community as service recipients. Using a quantitative approach, the study was conducted using a survey method on 100 community respondents who had used the Medan Satria Police services. Data collection used a questionnaire with a Likert scale that measured community perceptions of seven dimensions of organizational culture and five dimensions of service quality. Data analysis using simple linear regression showed that organizational culture has a positive and significant influence on service quality with a coefficient of determination (R²) of 0.685. The service orientation dimension provides the largest contribution (32.4%) to improving service quality. The research results indicate the importance of strengthening the implementation of organizational cultural values that are oriented towards community satisfaction through innovative programs and the development of service competencies.
Analisis Strategi Marketing Mix Dalam Meningkatkan Penjualan Pada Coffee Shop The Liter Di Summarecon Bekasi Zahra Aliyanti, Dila; Cholik, M. Agus
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 6: Desember 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i6.4603

Abstract

Marketing strategies play an important role in achieving business success, as these areassignificantly contribute to the realization of a business plan that helps maintain and increase saleswhile securing market positions by leveraging opportunities and strengthening sales through theimplementation of marketing mix strategies. The researchers used a qualitative approach to involveresearchers in gaining a better understanding of complex and contextual phenomena to report adetailed perspective from informant sources in the research environment, focusing mainly on thephenomenon of marketing strategy in the concept of the marketing mix theory in increasing salesat the coffee shop The Liter at Summarecon Bekasi. The marketing mix strategy for boosting salesat The Liter coffee shop has produced positive consumer feedback through direct communicationin the store and interaction through social media. However, the lack of activity in social media hasresulted in many consumers still not realizing the existence of the brand The Liter. There is nospecial online booking application in The Liter and no consumer membership program; there is noevent that attracts the general consumer because it is only scheduled for a special event of K-Popfans; the menu offered by The Liter is very monotonous; there is no update of special beveragevariants, so consumers get bored.
Efektivitas Pelaksanaan Patroli Teritorial Suku Dinas Cipta Karya Tata Ruang dan Pertanahan dalam Penertiban Bangunan tanpa Izin Kecamatan Cilandak Kota Administrasi Jakarta Selatan Haryanto, Agus; Cholik, Agus
Reformasi Administrasi Vol. 12 No. 1: Maret 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/reformasi.v12i1.5166

Abstract

To increase supervision and control over building construction permits, the Department of Human Settlements, Spatial Planning and Land Affairs has implemented a Territorial patrol policy, but the factis that in the field, many buildings do not yet have IMBs and the buildings do not comply with the location, designation and use that have been determined based on the regulations that have reached Currently it is still standing strong without any demolition. The aim of this research is to analyze and evaluate the effectiveness of the implementation of territorial patrols by the land and spatial planning work creation department in controlling buildings without permits in the Cilandak sub-district, South Jakarta Administrative City. This research uses descriptive qualitative methods. The results of the research are that the implementation of territorial patrols by the land and spatial planning work creation sub-department in controlling buildings without permits in the Cilandak sub-district, South Jakarta Administrative City has not been carried out effectively because the objectives have not been realized because several buildings without permits are still found that remain standing and there has been no enforcement action, The response of patrol officers is quite long in processing and handling reports related to the community, the frequencyofterritorialpatrolactivitiesisrarelycarriedoutandseems passive, and the community is less satisfied with the results of territorial patrol activities and considers officers to be less fair and firm in their actions. building control. The results of achieving territorial patrol activities should be maximized because after the existence of this territorial patrol policy, it has had an impact on reducing the number of buildings without permits in Cilandak sub- district.
Analisis Strategi Pemasaran Online Dalam Meningkatkan Penjualan Produk Kacamata Pada Toko Online (Studi Kasus Pada Toko AR Grosir) Mukhlisin, M Udai; Cholik, Agus
JAMBIS : Jurnal Administrasi Bisnis Vol. 4 No. 1: Februari 2024
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v4i1.3824

Abstract

This research aims to determine the influence of Service Quality, Place Atmosphere and Price on Consumer Satisfaction at the Popolamama Restaurant in Tangerang simultaneously or partially. The data used is primary data collected through distributing questionnaires to 100 respondents who had visited the Popolamama restaurant. The quantitative method and results of this research are based on respondents' answers using a Likert scale. The analytical method used in this research is multiple linear regression test, F test, t test and coefficient of determination. The results of this research show that using the F test (simultaneous) there is a significant influence between service quality, atmosphere and price on consumer satisfaction. The t test (partial) shows that service quality has no influence on customer satisfaction, the atmosphere of the place has a significant influence on customer satisfaction, and price has a significant influence on customer satisfaction.
EVALUASI IMPLEMENTASI KEBIJAKAN STANDAR NASIONAL PERPUSTAKAAN DALAM RANGKA MENINGKATKAN KEPUASAN PEMUSTAKA STUDI KASUS PADA PERPUSTAKAAN DAERAH KABUPATEN BEKASI TAHUN 2024 – 2025 Mardiana Tri Hidayanti; Agus Cholik
Jurnal Ilmu Administrasi Publik Vol. 5 No. 6: November 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study emphasizes the importance of implementing the National Library Standards (NLS) Policy Number 2 of 2024 as a strategic instrument to improve service quality and user satisfaction at the Bekasi Regency Public Library, considering that the NLS serves as the main guideline for fulfilling standards related to collections, services, human resources, and library facilities and infrastructure. The purpose of this study is to evaluate the implementation of the NLS policy, identify obstacles in its implementation, and formulate policy reinforcement strategies to enhance the quality of regional library services. Using a qualitative approach with a case study method, data were collected through in-depth interviews, field observations, and documentation studies. The results indicate that the implementation of the NLS policy has produced administrative and institutional achievements, as reflected by the attainment of A-level accreditation and an increase in the number of collections from 17,860 titles in 2023 to 18,414 titles in 2025. However, the percentage of target fulfillment declined from 89% to 68%, the ratio of collections to users has not met the required standard, and certified librarians are not yet available. Policy implementation also remains constrained by limited budget allocation, the lack of fully integrated digital services, weak dissemination of the 2024 NLS policy, and a bureaucratic structure that restricts flexibility in decision-making. This study recommends strengthening librarian competencies through certification and training programs, increasing budget allocation, optimizing integrated digital services, and restructuring the organizational framework to be more adaptive in order to improve the effectiveness of NLS implementation and user satisfaction.
Strategi Branding Produk Lokal Berbasis Kearifan Lokal Untuk Meningkatkan Daya Saing Agus Cholik
Mejuajua: Jurnal Pengabdian pada Masyarakat Vol. 5 No. 3 (2026): April 2026
Publisher : Yayasan Penelitian dan Inovasi Sumatera (YPIS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52622/mejuajuajabdimas.v5i3.382

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas pelaku UMKM dalam merancang strategi branding produk berbasis kearifan lokal guna memperkuat daya saing produk. Metode pelaksanaan yang digunakan meliputi sosialisasi, pelatihan, praktik langsung, serta pendampingan intensif yang dirancang secara partisipatif dan aplikatif. Hasil kegiatan menunjukkan adanya peningkatan signifikan dalam kemampuan peserta, baik secara konseptual maupun praktis. Peserta juga mampu mengintegrasikan unsur kearifan lokal ke dalam strategi branding sebagai sumber diferensiasi yang bernilai. Selain itu, terjadi perubahan perilaku pemasaran, ditandai dengan mulai dimanfaatkannya media digital secara lebih strategis dan konsisten. Dari aspek daya saing, program ini memberikan dampak positif berupa peningkatan daya tarik produk, perluasan jangkauan pasar, serta munculnya peluang kolaborasi. Program ini juga berkontribusi terhadap peningkatan kepercayaan diri pelaku usaha. Meskipun demikian, masih terdapat kendala dalam konsistensi implementasi branding dan keterbatasan sumber daya. Secara keseluruhan, kegiatan ini menegaskan bahwa pendekatan branding berbasis kearifan lokal terbukti efektif dalam meningkatkan daya saing produk sekaligus memperkuat identitas budaya dalam aktivitas ekonomi masyarakat.
Efektifitas Kebijakan Pengurangan Sanksi Administrasi dalam Meningkatkan Kepatuhan Wajib Pajak di Kantor Wilayah DJP Jakarta Utara Tahun 2023 Muhammad Reza Anindiarto; M. Agus Cholik
Jurnal Pajak Vokasi (JUPASI) Vol. 7 No. 2: Maret 2026
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to assess the effectiveness of the implementation of the administrative sanction reduction policy applicable at the North Jakarta Regional Tax Office in 2023 in improving taxpayer compliance. The study uses a qualitative descriptive method where research data is obtained through interviews, observations, documentation, and literature studies. The results of this study indicate that the Effectiveness of the Administrative Sanction Reduction Policy in Increasing Taxpayer Compliance at the North Jakarta Regional Tax Office in 2023 is quite effective, although one of the effectiveness measurement indicators still needs improvement. Based on the achievement of the goal indicator, the implementation of the administrative sanction reduction policy has met the provisions of the deadline for completing the application for administrative sanction reduction and the administrative sanction reduction policy in 2023 can also increase taxpayer compliance in submitting the Annual Income Tax Return. The results of the study on the integration indicator related to socialization show that the socialization of the administrative sanction reduction policy in 2023 has been carried out to internal parties but has not been carried out evenly and comprehensively to all taxpayers at the North Jakarta Regional Tax Office. The results of the study on the adaptation indicator indicated by the ability to synergize and adapt to the diversity of cases in the application show that the implementers of the administrative sanction reduction policy have the ability to synergize with parties related to the process of completing the application for administrative sanction reduction and can adapt to the diversity of cases and problems in completing the administrative sanction reduction process so that these factors can support the effectiveness of the implementation of the administrative sanction reduction policy in increasing taxpayer compliance at the North Jakarta Regional Tax Office.Keywords: Effectiveness; Reduction of Administrative Sanction; Taxpayer Compliance.
Green Marketing Strategies and Consumer Purchasing Decisions: An Analysis of Environmental Awareness as a Moderator Agus Cholik; Andi Kurniawati
Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): June
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i2.833

Abstract

This study examines the influence of green marketing on consumer purchasing decisions by positioning environmental awareness as a moderating variable. The research was motivated by the increasing public concern regarding environmental sustainability, which has encouraged companies to adopt environmentally oriented marketing strategies to influence consumer behavior. However, the effectiveness of green marketing practices remains dependent on the extent to which consumers possess environmental awareness and ecological responsibility. This study employed a quantitative explanatory research design using a survey method. Data were collected from 300 consumers who had previously purchased environmentally friendly products in several urban areas in Indonesia. The sampling technique applied was purposive sampling, while data analysis was conducted using SPSS version 27 through descriptive statistics, validity and reliability testing, classical assumption testing, multiple linear regression analysis, and Moderated Regression Analysis (MRA). The findings reveal that green marketing has a positive and significant effect on consumer purchasing decisions. Environmental awareness also positively influences purchasing decisions and significantly strengthens the relationship between green marketing and consumer purchasing decisions. These results indicate that consumers with higher environmental awareness are more responsive to sustainability-oriented marketing strategies and more likely to support environmentally friendly products. The study contributes theoretically by extending sustainable marketing literature through the integration of environmental awareness as a moderating variable. Practically, the findings provide strategic insights for companies in developing authentic green marketing initiatives and strengthening environmental education to encourage sustainable consumer behavior.
The Influence of Organizational Culture on the Improvement of Health Services at Telaga Murni Public Health Center Donah Mulatsih; Agus Cholik; Anita Wijayanti; Sri Wahyuni; Sumantoro
Best Journal of Administration and Management Vol 3 No 2 (2024): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i2.229

Abstract

This study explores the influence of organizational culture on the improvement of health services at the Telagamurni Public Health Center. Using an explanatory survey method with a quantitative approach, the study analyzed data from 89 respondents selected through stratified random sampling. The findings reveal that organizational culture contributes 68.5% to the improvement of health service quality. The dimension of team orientation scored the highest, emphasizing the importance of collaboration in health services. Conversely, the aspects of innovation and risk-taking recorded the lowest scores, indicating the need for enhancements in organizational creativity and adaptability. Practical implications of these findings include strengthening training programs, developing integrated health information systems, and implementing digital transformation in health services.
Co-Authors Adhy Fatkhuyani Agus Haryanto Agus Munandar Ahmad Kandias Bahaweres Alfiyani Dewi Rakadita Ami Setiasih Andi Kurniawati Anita Wijayanti Anita Wijayanti Anton Sujarwo Cendira, Lezildan Donah Mulatsih Donah Mulatsih Eneng Tuti Alawiah Firdaus, Imansyah Abinda Firdaus, Yuladzul Fitrohtil Huda Fitri Hapsari, Penny Hardiansyah Hidayanti, Mardiana Tri Hilda Hilda Imansyah Abinda Firdaus Joean Himawan Fadlani Sam Aldia Plg Mardiana Tri Hidayanti Muhammad Reza Anindiarto Muhammad Rifnaldi Muhammad Riksa Praba Haskara Muhammad Riksa Praba Haskara Muhammad Ro'uuf Fadhillah Muhammad Ro'uuf Fadhillah Mukhlisin, M Udai Nabiyil Anzal Diaswara Rahmat Heryanto, Rahmat Ranty Purnamasari Ranty Purnamasari Ratna Dewi Rezki Aulia Salsya Nuri Wafdah Sauqi Silvia Oktaviani Siti Humayroh Sri Wahyuni Sri Wahyuni Sumantoro Sumantoro Sumarjono Tantri Yanuar Rahmat Syah Taufan Maulamin Vikaliana, Resista Wahyudi, Ickhsanto Zahra Aliyanti, Dila