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ANALISIS MUTU PELAYANAN DAN KEPUASAN PASIEN PADA PASIEN UMUM DAN PESERTA BPJS DI PUSKESMAS KABUPATEN MAGELANG Kusyanti, Florentina; Yulilta, Ima Kristina
Prosiding Seminar Nasional Multidisiplin Ilmu Vol 1, No 2 (2019): Prosiding Seminar Nasional : Pemanfaatan Literasi Digital Dalam Publikasi Ilmiah
Publisher : Universitas Respati Yogyakarta

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Abstract

ANALISIS MUTU PELAYANAN DAN KEPUASAN PASIEN PADA PASIEN UMUM DAN PESERTA BPJS DI PUSKESMAS KABUPATEN MAGELANG ANALYSIS OF SERVICE QUALITY AND PATIENTS SATISFACTION IN GENERAL PATIENTS AND BPJS PARTICIPANTS AT MAGELANG DISTRICT PUSKESMAS Florentina Kusyanti1* , Ima Kristina Yulita21* Universitas Respati Yogyakarta, 2Universitas Sanata Dharma Yogyakarta 1*florentinakusyanti@gmail.com , 2 yulitaimakristina@gamil.com *penulis korespondensi AbstrakPeneliti melihat fenomena pelayanan kesehatan di Puskesmas pada tahun 2015- 2018 yang kurang memuaskan terutama bagi pasien peserta BPJS. Hal ini karena tindak lanjut dari keluhan yang disampaikan pasien masih kurang memuaskan, kadang–kadang hanya diberikan obat yang sama walaupun sebelumnya tidak ada perubahan, sehingga pasien peserta BPJS sering mencari cara untuk periksa ke dokter spesialis supaya segera sembuh. Penelitian ini bertujuan untuk mengetahui mutu pelayanan kesehatan dan kepuasan pasien yang periksa ke puskesmas di Kabupaten Magelang. Pendekatan yang dipakai pada penelitian ini adalah Cros Sectional pada 130 pasien yang datang periksa ke puskesmas. Pengumpulan data dilakukan dengan observasi dan kuesioner. Analisis deskriptif dilakukan dengan analisis. Hasil penelitian menunjukkan bahwa mutu pelayanan kesehatan puskesmas sudah baik dan pasien merasa puas terhadap pelayanan yang diberikan oleh puskesmas.Kata kunci: mutu pelayanan kesehatan, kepuasan pelangan Abstract Researchers see the health services phenomenon at public health service in 2015-2018 which is less satisfactory, especially for BPJS patients. This is because the follow-up of complaints submitted by patients is still unsatisfactory, sometimes they are only given the same medicine even though there were no changes before, so BPJS patients often try to check with a specialist to get better. This study aims to determine the health services quality and the patients satisfaction who go to public health service in Magelang Regency. The approach used in this study was Cros Sectional on 130 patients who came to the public health service. Data collection is done by observation, and questionnaires. Descriptive analysis was carried out with SPSP 22.The results showed that the health services quality at the public health service was good and the patients were satisfied with the services provided by the public health serviceKeywords: health services quality, customer satisfaction
PENYULUHAN KESEHATAN TENTANG NAPZA DAN ETIKA PERGAULAN REMAJA DI SMA NEGERI 1 SAPURAN WONOSOBO Kusyanti, Florentina
Jurnal Pengabdian Dharma Bakti VOL 4, NO 2 (2021) : AGUSTUS 2021
Publisher : Universitas Respati Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35842/jpdb.v14i2.141

Abstract

Problems that existed in State Senior High School 1 Sapuran is still there are students who do not know about the ethics of teenage association, so that students sometimes less know to talk with whom so there are some students are less polite both with teachers and with more administration -moremore, the messenger.ini also when sms is also still lack of application about ethics, in addition to this in today's wonosobo region including the growth of drug users is very high ie from January samapai April there are 3 cases about drugs.The Methods of Activity:His method with the students collected in the hall was given lectures and question and answer and then given a questionnaire to find out whether the material provided useful for students.The Aims of this ActivityThis devotion aims to implement tri darma college and to share knowledge in others, especially for students of SMA Negeri 1 Sapuran Wonosobo, so that after given counseling students will be aware about the importance of school ethics and drug enforcement.The Results of this ActivityThis devotion was attended by 159 students and students are very enthusiastic in following this pantuluhan, there are some students who ask, and the result of questionnaires of students, teachers and Schools expects this counseling held every year so that sustainableKeywords: Drugs, Ethics Intercourse Teens 
PERAN BIDAN DALAM PEMBERIAN KONSELING PADA PELAKSANAAN ANTENATAL CARE (ANC) DI PUSKESMAS Florentina Kusyanti
VISIKES: Jurnal Kesehatan Masyarakat Vol 21, No 1 (2022): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v21i1Supp.5473

Abstract

Pregnancy is a gift to be grateful for, but pregnancy is a condition of a person who is very vulnerable to a disease, psychology because during pregnancy there are many changes in the mother due to hormonal influences so that it requires the attention of both the family and health workers who are entitled to provide services. This study aims to find out how the role of midwives in counseling in the implementation of integrated Antenatal Care (ANC) at the puskesmas. The design of this study was qualitative with observations and interviews. that the age of the majority of respondents aged between 40-50 years amounted to 71.43%, Education Most had DIV education 42.86% Length of work Most of the years worked between 26-35 years amounted to 42.86%. but still done by the midwife. The conclusion is not all midwives provide counseling to pregnant women during integrated ANC services.
Penyuluhan tentang perilaku hidup bersih dan sehat bagi siswa-siswi di SMA Negeri 1 Sapuran, Wonosobo, Jawa Tengah Florentina Kusyanti
Journal of Community Empowerment for Health Vol 2, No 1 (2019)
Publisher : Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.181 KB) | DOI: 10.22146/jcoemph.40538

Abstract

There were some students that spit their saliva out of the windows and spit their saliva outwhen they were in the classroom. There were also some teachers who were smoking in inappropriate place and some students who were throwing rubbish, such as candies wrap, anywhere. Teachers and students were still having low concern in maintaining the toilet and shower, hence the toilet and shower were still smelly and dirty. This activity was intended to implement “tri dharma perguruan tinggi” and to share the knowledge to other people, especially for students of SMA Negeri 1 Sapuran, Wonosobo. Hopefully, at the end of this activity, the students would realize the importance of implementing program called Perilaku Hidup Bersih dan Sehat (PHBS) or Healthy and Clean Behavior in the School. This community empowerment was carried out in one day in July 2016, in SMA Negeri 1 Sapuran, Wonosobo, Central Java. In this community empowerment, there is no pre-test, but two months of observation have been carried out after the activity. The method that used for health education is counseling. Students are collected in the hall then given material through Microsoft PowerPoint software with lectures, questions, and answers thenfollowed by a post-test to find out whether the material provided is useful in increasing the knowledge and application of Healthy and Clean Behavior for students. From the results of observations on 159 students, it is known that their knowledge is good. The post-test results showed that 81.8% of students had good knowledge. The application of Healthy and Clean Behavior during the observation period in two months after counseling was good, not much rubbish was scattered in the yard.
EFEKTIFITAS PERAN PIMPINAN DALAM PELAKSANAAN GERAKAN MASYARAKAT HIDUP SEHAT UNTUK MENINGKATKAN KESEHATAN MASYARAKAT Florentina Kusyanti; Ima Kristina Yulita
Medika Respati : Jurnal Ilmiah Kesehatan Vol 15, No 2 (2020)
Publisher : Universitas Respati Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (563.463 KB) | DOI: 10.35842/mr.v15i2.272

Abstract

Background: Individual health is everyone's needs and rights, but for health-related issues it is the responsibility of all levels of Indonesian society both private and Government agencies. On the results of disease evaluation from the Ministry of Health of the Republic of Indonesia concerning the development of diseases that there is a changefrom infectious diseases to non-communicable diseases caused by the lack of population activity by 26.1%, drinking alcohol 4.6%, consuming less vegetables and fruit by 93.5%.A healthy village is a village that is clean and organized and the level of understanding of health for the community is good and wants to carry out activities that support to improve the health of all people in the community.Objective: to find out how effective the leadership's role is in implementing the movement for a healthy lifestyle.Methods: The case study research design was qualitative, for the research technique used was a pusposive sampling technique. Data collection was carried out by 2 graduate students by means of in-depth interviews and documentation studies. The main informants were the lurah pak, and the 6 angarang triangulation information consisting of from the village midwife, the head of the village PKK, the head of the health cadre, and 3 hamlet heads in the village of mertoyudanResults: observation and interviews with informants that the role of leaders in the implementation of the movement for healthy living is not yet optimal, because the village head has invited to do the germas but subordinates have not carried out the maximum and have not given concrete examples of implementation that can be emulated by the community in carrying out the community movement for healthy living the level of knowledge is good.Conclusion : the role of leaders in the implementation of the movement for healthy living is not yet optimal, because the village head has invited to do the germas but subordinates have not carried out the maximum and have not given concrete.
EDUKASI DAN PENDAMPINGAN MUDA MUDI DALAM PENCEGAHAN PENYALAHGUNAAN NARKOBA Kusyanti, Florentina
ABDIMAS ALTRUIS: Jurnal Pengabdian Kepada Masyarakat Vol 7, No 1 (2024): April 2024
Publisher : Universitas Sanata Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/aa.v7i1.6902

Abstract

The era is getting more advanced and modern, but this significant change will also affect young people's behavior, mentality, and morals. Nowadays many young people are trying to get rid of pressure, stress, and feeling cold by drinking. Initially drinking normally but because it doesn't affect enough, the drink will be mixed with sleeping pills or something else. This drug has entered the villages, so parents and teachers must be more vigilant because the drugs are not sold separately but are usually included in candy or bread which are packaged attractively. So it is essential that elementary, middle, and high school children, in Karang Taruna need to get education and assistance in preventing drug abuse. The purpose of community service is to increase knowledge and make people aware of the dangers of drugs for teenagers, young people, and parents. The methods used in this service are counseling, education, counseling for parents and teenagers who have problems, and assistance for teenagers and young people who have used it. The results of community service were that the participants who came were 70 people consisting of (youth, youth, and youth companion, counseling lasted 60 minutes, and question and answer lasted 60 minutes, the participants were very enthusiastic about participating in this activity so after the material was finished the young people were very enthusiastic to ask questions and when the question sheet was given many young people wanted to answer.
ANALISIS FAKTOR YANG MEMPENGARUHI REMAJA PUTRI TIDAK MENYUKAI SAYUR DAN BUAH Kusyanti, Florentina; Sukmawati, Sukmawati
VISIKES: Jurnal Kesehatan Masyarakat Vol. 22 No. 2 (2023): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v22i2Supp.7648

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Food is increasingly here following the changing times which are all modern so food is also all instant, and lots of jangfoot food is very popular among teenagers. Even though instant food and jangfoot if eaten every day is not good, so less consumption of vegetables and fruit. Vegetables and fruit are very important to consume by teenagers to maintain body stamina and to overcome anemia. Vegetables and fruit are very important for teenagers, because vegetables and fruit contain lots of vitamins, fat, minerals, protein, and water. In the government program regarding the germas program, it must make people like to eat vegetables and fruit to maintain health, because vegetables and fruit are good food for the body, especially for health. The purpose of this study was to find out what factors influence adolescents not liking vegetables and fruit? qualitative research type method, the population of students is 90 people, sampling technique with purposive sampling, data analysis with univariate, results for characteristics for the age of the respondent at most is 16 years old at 43.75%. Meanwhile for teenagers who like vegetables is 79.17%, the frequency of consuming vegetables is at most 2 times at 56.25%, For teenagers who like fruit is 91.66%, for the most fruit consumption frequency is 1 times the 56,25%.
Case Study of The Effect of Herbal Cigarette use on Reproductive Health Kusyanti, Florentina; Lestariningsih, Lestariningsih; Mere, Jeniati Inka Jaka
Jurnal Kebidanan Vol 13, No 2 (2024): August 2024
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jk.13.2.2024.105-112

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Researchers observe a phenomena in Magelang Regency, especially in Mertoyudan District. We are as Indonesian citizens and as health workers must be concerned about the health problems around us. So researchers want to see how much herbal smoking has influenced on reproductive health for humans. In general, smoking affects public health and Reproductive health greatly, however based on the developing issues herbal cigarettes are different from ordinary cigarettes that they can cure all diseases and improve reproductive health. Objective: To find out how much herbal cigarettes have influenced on reproductive health both women and men. Method: This type of quantitative research with correlational analysis that combines the two methods in research so the results are maximized. The approach used in this study is Cross Sectional in families who use or consume herbal cigarettes. The data used in this study are primary data and secondary data, population are families who use herbal cigarettes. Data collection is carried out by observation, questionnaires. Quantitative data processing is carried out by data analysis by editing, mater data. Clearing and data processing with Univariate and effect testing. Results: Characteristics of most respondents aged 46-55 years by 32%, high school education by 56%, most jobs are private employees by 54%, duration of using cigarettes 3-4 years by 40%, for male sex by 62%. 61.24% and women 68.42%.
Analysis of Factors Related to The Implementation of Community Movements for Healthy Living Florentina Kusyanti; Ima Kristina Yulita
Jurnal Kebidanan Vol 11, No 1 (2022): February 2022
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jk.11.1.2022.31-46

Abstract

Health is the principal capital in improving human resources because physically and mentally healthy people can think and act well. The phenomenon that occurs in Magelang Regency is a change in harmful behavior that affects human health. Many people throw their trash on the side of the access road to the hamlets around Mertoyudan. The sewers look dirty and smelly. Children often litter, spit everywhere, don't wear masks, cough or have flu, and rarely do a health check-up to health workers. All of this illustrates the behavior of people who are not healthy. This community movement program for healthy living is essential to be implemented in Mertoyudan village because the village borders the city; the aim is to accelerate promotive and preventive efforts for healthy living. This type of research is quantitative and qualitative with correlational analysis—the approach used by Cross-Sectional in the Mertoyudan village community. The data used are primary and secondary data, data collection by observation, questionnaires, and in-depth interviews. Frequency distribution data processing, Bivariate with chi-square and multivariate with regression. Characteristics of age at most >45 years old (51.52%), secondary education (51%), status Majority married (81.8%) private occupation (40.9), for univariate knowledge very good (65%) , very good attitude (56.7%), good motivation (55%), good supervision perception (55%), very good effective communication (53.3%) Germas is very good (66.7%) knowledge-germas bivariate ( p=0,000, rho=0,101), attitude-germas (p=0,033, rho=0,275), motivational-germas (p=0,001, rho=0,432), perception of supervision-germas (p=0,002, rho=0,398), Communication -germas (p = 0.052, rho = 0.150), multivariate on the value of F hating obtained a value of 1706.539 with a p-value of 0.000 so that it can be interpreted that all variables have a relationship. The highest univariate result is knowledge, with a result of 65%. For the costab value or the value of the Sparman statistical test, s the value of the highest relationship between motivation and germas is the p-value = 0.001, and the rho value is 0.432, which means that the motivation variable has a moderate relationship strength, but multivariate all variables have a relationship.
PELATIHAN KADER GEREJA HIJAU TENTANG GERAKAN GEREJA HIJAU Kusyanti, Florentina; Lustiyati, Elisabeth Deta
ABDIMAS ALTRUIS: Jurnal Pengabdian Kepada Masyarakat Vol 6, No 1 (2023): April 2023
Publisher : Universitas Sanata Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/aa.v6i1.5196

Abstract

In today's world, with the rapid increase in technology, and many people who are less concerned with the natural world, there will be a change in the world's climate, including in Indonesia. So, together with the laudatosi from Rome, the church in Indonesia held a green church movement which aims to reduce heat, so that Crowded churches are the catalyst for the green movement to block global warming. The purpose of this counseling is to mobilize Catholics in the Kedu Kevikepan area which consists of 13 parishes, 1 parish co-op and 2 special administrative parishes to hold a seminar with the theme of the Green Church Movement, so that parishioners will love the environment so that the earth will take sorting action, prevent and treat. The expected results after the participants attend this seminar will be to implement the Green Church Movement in their respective parishes.