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All Journal JURNAL AKUNTANSI DAN BISNIS : Jurnal Program Studi Akuntansi Jurnal Akuntansi Bisnis dan Publik International Journal of Social Service and Research Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Manajemen Dan Akuntansi Medan Jurnal Pengabdian Masyarakat Multi Disiplin Ilmu International Journal of Society and Law
Ayu Kurnia Sari
UNIVERSITAS PEMBANGUNAN PANCA BUDI
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Implementation Of The Principle Of Good Governance Responsibility In Improving Public Services At The Office Of The Lurah Of Simardan Island Sila Insan Tikayani; Irawan Irawan; Ayu Kurnia Sari
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 2 (2026): April
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i2.10986

Abstract

One of the main benchmarks for the successful implementation of good governance principles at the local level is the availability of responsive public services. This study aims to apply the principle of responsibility to improve public services at the Simardan Island Village Office, Tanjung Balai City. The method used is a descriptive qualitative approach, with data collection through in-depth interviews, field observations, and documentation studies. The research informants included the village head, service staff, the community, and residents who received services. The research findings revealed that the implementation of the principle of responsiveness at the Simardan Island Village Office has been implemented, but has not reached an optimal level, as evidenced by the ongoing complaint handling, limited human resources, and the unavailability of a digital technology- based complaint system. Factors supporting the implementation of responsibility include commitment from leaders and a good attitude of cooperation from staff, while inhibiting factors include limited facilities and infrastructure and low community participation. This study concludes that improving staff capabilities and the use of information technology are important strategic steps to improve public service accountability at the village level.
Analysis of Public Perception Regarding Public Service Information in Helvetia Village Risda Mega Riana Br Sembiring; Miftha Rizkina; Ayu Kurnia Sari
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 2 (2026): April
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i2.10990

Abstract

This study aims to analyze public perception regarding the effectiveness of public service information delivery in Helvetia Village through a hybrid information system (announcement boards and WhatsApp) based on the Good Governance framework (Transparency and Accountability). The method used is descriptive qualitative with triangulation data collection techniques including in-depth interviews, observation, and documentation. The results indicate that public perception of the information delivery system tends to be poor, triggering the "back-and-forth" (bolak-balik) phenomenon among residents. This failure is caused by two structural factors: transparency failure because the system does not provide specific-situational information content, and an accountability crisis due to the inconsistency of officials in fulfilling post-service follow-up promises. The value of this research lies in identifying that service effectiveness depends not only on media availability but on the quality of substantive content and the certainty of service process accountability. This study contributes to village-level officials in designing more responsive public communication strategies.
Co-Authors , Yunita Sari Rioni Aulia Aulia Dian Anggraini Fadia Ananda Gloria Gita Putri Ginting Hendra Saputra Hendra Saputra Miftha Rizkina Milanie, Feby Nainggolan, Wichita Ghekesia Risda Mega Riana Br Sembiring Sila Insan Tikayani Sitta Mutia Rizkya Sumarity Br. Manurung Surya Alamsyah Putra Tanti Septiani Br.Sembiring Wichita Ghekesia Nainggolan Yuli Anra Damanik