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All Journal Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Safrudin Bustam Layn
Universitas Pattimura
Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Mendorong Good Village Governance: Sosialisasi Pengelolaan Dana Desa di Negeri Tamilouw, Maluku Tengah Safrudin Bustam Layn; Wahab Tuanaya; Nurainy Latuconsina; Atikah Khairunnisa; Muhtar
Aksi Kita: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 6 (2025): NOVEMBER-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/x6r31s27

Abstract

sosialisasi pengelolaan Dana Desa di Negeri Tamilouw, Maluku Tengah. Latar belakang kegiatan didasari oleh mandat regulasi nasional serta tantangan empiris berupa keterbatasan kapasitas aparatur, lemahnya pengendalian internal, dan rendahnya transparansi serta partisipasi masyarakat. Pendekatan pengabdian meliputi pemetaan kebutuhan, sosialisasi interaktif, klinik kasus, dan evaluasi pra–pasca untuk menilai perubahan pengetahuan dan komitmen. Hasil menunjukkan peningkatan pemahaman aparatur sebesar 85 persen, penguatan praktik pelaporan berbasis bukti, serta penerapan indikator SMART dalam perencanaan. Di sisi sosial, partisipasi warga meningkat melalui community scorecard dan citizen report card yang memperpendek jarak antara warga dan pemerintah desa. Integrasi dimensi keberlanjutan ekonomi, sosial, dan lingkungan menghasilkan perencanaan yang lebih inklusif dan adaptif terhadap karakter kepulauan. Dengan tingkat kepuasan 89,5 persen dan dukungan 95 persen untuk pendampingan lanjutan, model good village governance ini dinilai relevan, praktis, dan siap direplikasi pada konteks desa pesisir lainnya..
Evaluating Public Service Quality Using the SERVQUAL Model: An Analysis of Key Service Dimensions Garry Juadry Engko; Wahab Tuanaya; Normawati Normawati; Safrudin Bustam Layn
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 6 No. 1 (2025): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

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Abstract

This study assesses the quality of public services at the Benteng Village Office in Nusaniwe District, Ambon City, utilizing the SERVQUAL model across five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. While most indicators for Tangibles, Reliability, and Assurance are being met, there are notable gaps in the comfort of physical facilities and the technological proficiency of staff. The Responsiveness dimension aligns with community expectations; however, there are concerns regarding staff friendliness in the Empathy dimension. Key factors affecting service quality include the professionalism of human resources, IT infrastructure, and community oversight. The study recommends enhancing staff skills, upgrading facilities, and promoting a positive service culture to elevate service quality in Benteng Village.
The Impact of Information and Communication Technology on Enhancing Health Service Quality Suwanto Suwanto; Normawati Normawati; Josep A. Ufie; Safrudin Bustam Layn
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 6 No. 2 (2025): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

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Abstract

This study investigates how information and communication technology (ICT) can enhance health services at the Central Maluku District Health Office. The findings reveal that website and mobile applications, telemedicine, and GIS need infrastructure upgrades, improved technological literacy, enhanced data security, and training for medical staff. Social media is utilized to raise public awareness, while Electronic Medical Records (EMR) streamline administrative efficiency and coordination. However, management systems for clinics and hospitals are still inadequate, leading to long wait times and scheduling problems. On a positive note, digital reporting is advancing, allowing for real-time monitoring and analysis at RSUD Masohi.
Co-Authors Atikah Khairunnisa Garry Juadry Engko Josep A. Ufie Muhtar Muhtar Normawati Normawati Nurainy Latuconsina Suwanto Suwanto Wahab Tuanaya