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Student retention in Indonesian private university Yulianti Talar; Jimmy Gozaly
International Journal of Evaluation and Research in Education (IJERE) Vol 9, No 3: September 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijere.v9i3.20582

Private universities require more effort to retain student students so that these students can complete their studies and then work in the community. Through this research, input will be given to the study program regarding the improvement that must be made so that the private university can compete with the public university and educate the nation's children. Data collection was obtained through questionnaires and observations to 209 students. Data processed by Discriminant Analysis, Crosstabulations, and Correlations Analysis dan statistical descriptive methods. Independent variables that significantly affect student retention are satisfaction with the closeness of social relationships with fellow students, student confidence to graduate on time, student confidence to get a good career after graduation, and college attendance. Study program still has to work hard to make improvements to increase satisfaction and students' engagement level.

ANALISIS KUALITAS LAYANAN ADMINISTRASI BAGI MASYARAKAT (STUDI KASUS: KANTOR KECAMATAN DI BANDUNG UTARA) Jimmy Gozaly; Yulianti Talar
J@ti Undip: Jurnal Teknik Industri Vol 16, No 2 (2021): Mei 2021
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Kecamatan merupakan satuan dinas pemerintah yang berada langsung di bawah kabupaten memiliki fungsi sebagai pelaksana program pembangunan dan melayani masyarakat dalam urusan administrasi dan kependudukan. Untuk dapat memberikan pelayanan yang terbaik bagi masyarakat, kantor kecamatan perlu mengetahui sejauh mana kualitas pelayanan yang telah dilakukan selama ini, sehingga dapat mengupayakan peningkatan yang sesuai dengan tuntutan dan penilaian masyarakat. Penelitian ini mencoba untuk mengukur pencapaian keprimaan layanan administrasi dan menetapkan prioritas perbaikan kinerja berdasarkan penilaian pengguna jasa layanan. Variabel penelitian disusun berdasarkan Lima Dimensi Kualitas Pelayanan (SERVQUAL), yaitu tangible, reliability, responsiveness, assurance, dan emphaty. Pengumpulan data dilakukan melalui kuesioner dan diolah dengan menggunakan Regresi Linier Berganda, Importance Performance Analysis (IPA), dan Uji Hipotesis Rata-rata. Hasil dari penelitian menunjukkan bahwa bahwa pencapaian keprimaan layanan administrasi pada saat ini telah baik namun dengan tingginya tuntutan pengguna jasa terhadap kualitas pelayanan, maka perbaikan kinerja secara keseluruhan tetap harus dilakukan, khususnya terhadap dimensi assurance yang mempengaruhi penilaian terhadap keprimaan layanan administrasi. Abstract[Public Administrative Services Quality Analysis (Case Study: District Office in Bandung Utara)] The district is a government service unit that is directly under the regency and has functions as implementing development programs and serving the public in administrative and population matters. To be able to provide the best public service, the district office needs to know the extent to which the quality of service has been carried out so far so that it can strive for improvements that appropriate to public demands and assessments. This study attempts to determine public evaluation of administrative services excellence and to set priorities for performance improvement based on service user ratings. Research variables were compiled based on the Five Dimensions of Service Quality (SERVQUAL) ), namely tangible, reliability, responsiveness, assurance, and empathy. Data collection is done through a questionnaire and processed using Multiple Linear Regression, Importance Performance Analysis (IPA), and Average Hypothesis Test. The results of the study indicate that the current achievement of administrative service excellence is good however, with the high demands of service users on service quality, overall performance improvement must still be made, particularly on the dimension of assurance that affects the assessment of the administrative service excellence.Keywords: Five Dimensions of Service Quality; Importance Performance Analysis; The Average Hypothesis Test, Multiple Linear Regression

Pelatihan Kinerja dan Pelayanan Masyarakat Melalui Kreativitas, Inovasi, dan Inisiatif dalam Menciptakan Layanan Baru Melina Hermawan; Christina Wirawan; Christina Christina; Yulianti Yulianti; Jimmy Gozaly; Indah Victoria Sandroto; Noek Sulandari; Jesslyn Maria
Surya Abdimas Vol. 7 No. 2 (2023)
Publisher : Universitas Muhammadiyah Purworejo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37729/abdimas.v7i2.2840

Kreativitas, inovasi, dan inisiatif merupakan hal-hal penting yang perlu dimiliki seseorang untuk menciptakan kehidupan yang lebih baik sebagai pribadi maupun sebagai anggota suatu organisasi. Melalui kreativitas, inovasi, dan inisiatif yang dimiliki setiap orang, maka suatu organisasi dapat meningkatkan kinerjanya. Kelurahan Sukawarna mengeluhkan kinerja beberapa orang stafnya yang dinilai kurang kreatif, inovatif, dan berinisiatif sehingga meskipun sudah baik, layanan kelurahan kurang hal terbarukan. Para staf cenderung menunggu ide dari pimpinan untuk direalisasikan, sedangkan pimpinan menginginkan ide gagasan dan inovasi yang berasal dari para staf agar layanan kelurahan dapat selalu meningkat. Pengabdian Kepada Masyarakat (PKM) dilaksanakan untuk mendapatkan variabel yang mempengaruhi kreativitas dan inovasi serta mencari penyebab kurangnya inisiatif melalui penyebaran kuesioner kepada para staf kelurahan. Kuesioner dilengkapi dengan pertanyaan terbuka untuk menggali penyebab-penyebab tersebut. Penyebab utama adalah keengganan untuk berbicara di depan banyak orang karena takut salah, tidak percaya diri, atau takut terjadi kesalahpahaman. PKM dilanjutkan dengan mengadakan pelatihan materi inisiatif, kreativitas, dan public speaking supaya lebih termotivasi untuk berinisiatif, mengeluarkan kreativitas dan inovasi sehingga ada hal-hal terbarukan dari layanan kelurahan Sukawarna dalam melayani masyarakat. Kelurahan Sukawarna yang saat ini sudah termasuk kelurahan yang terdepan dalam inovasi, bisa lebih baik lagi dalam memberikan pelayanan pada masyarakat.

Mentoring and Literacy on the Use of a Chlorophyll Measurement Device for Farmers in Sumbersari Village, Bandung District Erwani Merry Sartika; Daniel Setiadikarunia; Audyati Gany; Aan Darmawan; Herawati Yusuf; Heri Andrianto; Jimmy Gozali; Novie Theresia BR. Pasaribu; Yulianti Talar; Arvin Ezekiel Denri Utama; Giri Shaffaat AL Muttaqin; Annisa Maizano; Wulan Sallydri Santoso
REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat Vol 4, No 2 (2023): REKA ELKOMIKA
Publisher : Institut Teknologi Nasional, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26760/rekaelkomika.v4i2.141-150

Farmers in Sumbersari village, located in Bandung district, were in great need of assistance in effectively managing their paddy fields to ensure the production of high quality and high yield rice. One crucial factor that significantly impacts it is the proper application of urea fertilizer based on the conditions of the paddy plants, which can be determined by measuring the chlorophyll content present in the leaves of paddy plants. Therefore, mentoring and literacy activities were held to educate farmers on the utilization of a chlorophyll content measuring device which is the result of research previously conducted by the Faculty of Engineering, Universitas Kristen Maranatha so that farmers are able to measure the precise amount of fertilizer that must be applied in accordance to the needs of their paddy plants. The mentoring methods covered socialization, demonstration, and hand-on practice with the measuring device. As the result, all farmers became proficient in using the measuring device that had previously been developed. The device’s size and weight are appropriately designed making it convenient for farmers to carry the device the fields and measure the chlorophyll content in the leaves of paddy plants.

Pelatihan Evaluasi Kualitas Pelayanan Publik Kelurahan di Kecamatan Sukajadi, Bandung Jimmy Gozaly; Yulianti Yulianti; Christina Wirawan; Indah Victoria Sandroto; Melina Hermawan; Christina Christina; Indah Ariyani; Kevin Hidayat
Bubungan Tinggi: Jurnal Pengabdian Masyarakat Vol 5, No 4 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/btjpm.v5i4.9014

Kelurahan sebagai perangkat kecamatan dituntut untuk dapat memberikan pelayanan publik yang memuaskan bagi masyarakat. Evaluasi terhadap kinerja pelayanan dilakukan secara berkala melalui Survei Kepuasan Masyarakat (SKM), dengan hasil berupa nilai Indeks Kepuasan Masyarakat (IKM) yang menjadi tolak ukur keberhasilan dalam memberikan pelayanan kepada masyarakat. Pihak kelurahan seringkali mengalami kesulitan dalam menetapkan prioritas perbaikan kinerja yang perlu dilakukan, mengingat cukup banyaknya unsur-unsur penilaian yang digunakan pada SKM. Untuk mengatasi hal tersebut dilakukan pengukuran terhadap tingkat kepentingan masyarakat terhadap unsur-unsur pelayanan yang digunakan sebagai dasar penetapan bobot dalam perhitungan nilai IKM dan penggunaan diagram Importance Performance Analysis (IPA) untuk menetapkan prioritas unsur-unsur pelayanan yang perlu ditingkatkan. Kegiatan pengabdian pada masyarakat dilakukan dalam bentuk pelatihan bagi pegawai kantor-kantor kelurahan di Kecamatan Sukajadi Kota Bandung, dimana pada akhir pelatihan peserta menguasai cara menetapkan prioritas perbaikan pelayanan berdasarkan penilaian tingkat kinerja dan tingkat kepentingan masyarakat terhadap unsur-unsurnya, sehingga diharapkan upaya peningkatan kinerja yang dilakukan dapat memberikan kepuasan bagi masyarakat. An urban village as a sub-district apparatus is required to provide satisfactory public services for the community. Evaluation of service performance is carried out periodically through Community Satisfaction Surveys (SKM), with the results in the form of Community Satisfaction Index (IKM) values, which measure success in providing services to the community. Urban village parties often experience difficulties in setting priorities for performance improvements that need to be carried out, considering that several assessment elements are used in SKM. To overcome this, a measurement is made of the level of public interest in the service elements, which is used as the basis for determining the weight in calculating the IKM value and the use of the Importance Performance Analysis (IPA) diagram to determine the priority of the service elements that need to be improved. Community service activities are carried out in the form of training for village office employees in Sukajadi District, Bandung City, for two consecutive days, where at the end of the training, the participants master how to set priorities for service improvement based on an assessment of the level of performance and the level of community interest in its elements, so that It is hoped that the efforts to improve the performance carried out can provide satisfaction for the community.

Improving Education Efficiency by Improving Student Retention (Comparing Students in The Field of Engineering with Economics In An Indonesian University) Talar, Yulianti; Gozaly, Jimmy; Wirawan, Christina; Aprilia, Fiona
Jurnal Ilmiah Teknik Industri Vol. 22, No. 2, December 2023
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v22i2.22526

Universities play a vital role in human resource development. However, the dropout rate at many universities remains high that suffers education efficiency and effectiveness. This study examines factors that affect student retention to find a suitable approach. In this article, we compare engineering and economics students to see whether any variations in the characteristics impact student retention across these two fields. This knowledge sharpens ways to increase student retention rates. The research was conducted quantitatively using a questionnaire. Data were processed by discriminant analysis, crosstabulations, and descriptive statistical methods. The results found that different factors affect engineering and economics students’ retention. GPA and student satisfaction with close social relationships with fellow students were shown to be the determining variables for engineering students’ retention. Meanwhile, student satisfaction with lecturer feedback on course progress and student confidence to graduate on time are drivers of economics students’ retention.

Challenges for increasing the sustainability of engineering faculties: a case study in Indonesian private university Talar, Yulianti; Gozaly, Jimmy
Journal of Education and Learning (EduLearn) Vol 19, No 2: May 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/edulearn.v19i2.21674

In Indonesia, the percentage of students dropping out from private universities is always much higher than that of public universities, and the second-highest number of dropouts comes from the engineering field. This study aims to improve the sustainability of engineering faculty in Indonesian private universities by obtaining variables that affect engineering student retention and finding the pattern for each category of student retention. Data was gathered through a questionnaire from 297 engineering faculty students. The questionnaire consists of 34 independent variables using academic performance, attitudes and satisfaction, academic engagement, social and family support, and four categories of student retention (persister, stop-out, slow-down, leaver) as dependent variables. According to discriminant analysis, grade point average (GPA) and student satisfaction in social relationships with fellow students influence engineering student retention. To increase engineering student retention, increasing student satisfaction in social relations with fellow students needs to be prioritized over GPA because the leaver and stop-out categories have a similar pattern, namely high GPA but low satisfaction with social relations with fellow students. Through this research, several efforts are proposed that need to be made by institutions to improve engineering student retention and the sustainability of engineering faculty in Indonesia.

Challenges for increasing the sustainability of engineering faculties: a case study in Indonesian private university Talar, Yulianti; Gozaly, Jimmy
Journal of Education and Learning (EduLearn) Vol 19, No 2: May 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/edulearn.v19i2.21674

In Indonesia, the percentage of students dropping out from private universities is always much higher than that of public universities, and the second-highest number of dropouts comes from the engineering field. This study aims to improve the sustainability of engineering faculty in Indonesian private universities by obtaining variables that affect engineering student retention and finding the pattern for each category of student retention. Data was gathered through a questionnaire from 297 engineering faculty students. The questionnaire consists of 34 independent variables using academic performance, attitudes and satisfaction, academic engagement, social and family support, and four categories of student retention (persister, stop-out, slow-down, leaver) as dependent variables. According to discriminant analysis, grade point average (GPA) and student satisfaction in social relationships with fellow students influence engineering student retention. To increase engineering student retention, increasing student satisfaction in social relations with fellow students needs to be prioritized over GPA because the leaver and stop-out categories have a similar pattern, namely high GPA but low satisfaction with social relations with fellow students. Through this research, several efforts are proposed that need to be made by institutions to improve engineering student retention and the sustainability of engineering faculty in Indonesia.

Enhancing engineering student retention at Indonesian private university through improved interpersonal interactions and social integration Talar, Yulianti; Gozaly, Jimmy; Vania, Grace
Journal Industrial Servicess Vol 11, No 1 (2025): April 2025
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v11i1.29673

The high dropout rate among engineering students in Indonesia, particularly at private universities, sets the stage for this research. We explored how interpersonal interaction and social integration influence students' commitment to finishing their degrees. To do this, we collected data through a questionnaire distributed to engineering students at a private university, focusing specifically on those who had just completed their first semester. In total, we gathered 101 responses. Our analysis, using binary logistic regression, revealed two key factors that positively impact student commitment: CSIMILAR, representing a sense of similarity or connection among peers, and CORGPROG, indicating involvement in program-level activities such as student associations, comparative studies, or new student orientations. Further analysis using crosstabulations and correspondence analysis helped clarify the relationship patterns between these factors and other variables. Based on these findings, we recommend that engineering faculty and study program management actively develop various activity groups and organize a diverse range of student events, as these efforts should help strengthen students' commitment to completing their studies.

Usulan Strategi Bauran Pemasaran untuk Meningkatkan Frekwensi Kedatangan Konsumen ke RM. Swieke Ibu Kristina, Karawang Barat Yulianti Yulianti; Stevan Stevan
Journal of Integrated System Vol. 1 No. 1 (2018)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jis.v1i1.987

RM. Swieke Ibu Kristina yang sudah berdiri sejak 12 tahun yang lalu memiliki lokasi yang sangat strategis di Karawang, namun selama 4 tahun terakhir mengalami penurunan omzet penjualan sebesar rata-rata 8% per tahun.Pengumpulan data dilakukan dengan cara menyebarkan kuesioner yang mengacu pada model penelitian Marketing Mix yaitu bauran pemasaran 7P, teori segmentasi- targeting-positioning, dan teori perilaku organisasi. Kuesioner penelitian disebarkan pada 120 orang konsumen RM. Swieke Ibu Kristina.Data mengenai kepentingan konsumen dihitung besar persentase kepentingannya dan menyisakan 43 buah variabel pemasaran yang dipentingkan oleh responden. Setelah data yang diperoleh dari kuesioner terbukti valid dan reliabel, selanjutnya dilakukan pengolahan Regresi Berganda dengan variabel kinerja pemasaran RM. Swieke Ibu Kristina sebagai variabel independen dan frekwensi kedatangan konsumen sebagai variabel dependen. Data mengenai tingkat kepentingan konsumen dalam memilih rumah makan swieke dan persepsi konsumen mengenai performasi RM. Swieke Ibu Kristina diolah menggunakan pengujian hipotesis rata-rata. Informasi mengenai profil konsumen digunakan untuk usulan targeting dan positioning yang tepat bagi RM. Swieke Ibu Kristina dan mempertajam usulan penelitian.Prioritas perbaikan utama diberikan pada variabel kinerja pemasaran yang secara signifikan berpengaruh terhadap frekwensi kedatangan konsumen ke RM. Swieke Ibu Kristina, dilanjutkan dengan variabel yang belum memuaskan konsumen. RM. Swieke Ibu Kristina disarankan untuk memposisikan diri rumah makan keluarga yang mementingkan kualitas rasa. Saran perbaikan berdasarkan hasil penelitian yaitu penambahan meja dan kursi yang nyaman, memberikan pelatihan pada karyawan mengenai seluruh menu restoran yang ada, penggunaan pakaian seragam, membuat menu pemesanan yang dicetak untuk meminimasi kesalahan, penggunaan tirai panjang untuk mencegah debu yang masuk, dan lain-lain.Kata kunci: Bauran pemasaran, perilaku organisasi, regresi berganda, pengujian hipotesis

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