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All Journal MEDIA KONSERVASI Journal of Indonesian Tourism and Development Studies PROFIT : Jurnal Administrasi Bisnis The International Journal of Accounting and Business Society MIX : Jurnal Ilmiah Manajemen International Journal of Green Tourism Research and Applications Journal of Applied Community Engagement (JACE) Jurnal Penelitian Pendidikan Indonesia

Pangestuti, Edriana

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Author-ID : 1105071

Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

Published : 13 Documents Claim Missing Document

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PENGARUH E-SERVICE QUALITY DAN E-RECOVERY SERVICE QUALITY TERHADAP E-CUSTOMER SATISFACTION DAN E-CUSTOMER LOYALTY Tambusai, Suci Rizka Khairuna; Suharyono, Suharyono; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 13 No. 2 (2019): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace. This research was triggered by the increasing number of Shopee application users resulting in complaints on the services provided. This research is a type of causal research with a quantitative approach.. The sampling method is purposive sampling counted 113 responder. Data analysis in this study used the path analysis method with the help of PLS. The results of this study indicate that e-service quality and e-recovery service quality have a significant and positive effect on e-customer satisfaction and e-customer loyalty.

PARTISIPASI MASYARAKAT DALAM PENGELOLAAN OBJEK DAN DAYA TARIK WISATA KORIDOR JALUR LINTAS SELATAN KABUPATEN MALANG Ramanda, Pramadika; Hakim, Luchman; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 14 No. 1 (2020): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Local community participation in tourism development has been identified crucial, but it was few discussed in South Malang Regency, East Java. The purpose of this study is to examine the role of the community in the development of natural tourism attraction along Southern corridors on East East Java from Balekambang to Sendang Biru. Field survey and interviews were implemented to generate infromation related to the types of local community participation in tourism along the corridor. This research shows that there are two important bodies in natural resources management that influeces the management of recreation sites mnagament, namely Office of Tourism of Malanag Regency and Perhutani KPH Malang. The form of community participation in the JLS Beach Tourism Corridor in South Malang tends to be dominated by the functional participation model. This participation model forms a community to jointly develop, give advice and plan tourist destinations as a form of appreciation for the existence of local community institutions but the decision makers in planning tourist destinations are dominated by parties outside the community, namely Perhutani.

ECOLODGE SEBAGAI SARANA AKOMODASI PARIWISATA BERKELANJUTAN Aprilia Kumaji, Rahma; Hakim, Luchman; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 15 No. 1 (2021): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Ecotourism needs accommodation that simple, comfortable, provides unique nature experience, and of course ecologically acceptable. Ecolodges is one of the options for tourist who wants their accomodation to be environmentally friendly. That is why, ecolodge needs to be managed with sustainability principles. This literature review uses a systematic literature review approach. Empirical articles on the topic of ecolodge published between 2009 and 2019 were obtained from three reputable journal portals, totaling 56 articles. The articles are reduced to nine articles which are empirical articles, in English, and having ecolodge as the object of their research. The purpose of this literature review is to see the results of Ecolodge related research that has been conducted. This paper finds that several studies highlight the importance of standardization, solid governance, and partnership for ecolodge development. Other researches addresses the importance of local communities' perception and their capacity building development. Some studies also specifically address ecolodge as a form of indigenous tourism. Findings from several studies also indicate the importance of consumer satisfaction for effectiveness and efficiency in ecolodge management. This paper suggests that in future research directions should be conducted with more involvement from other stakeholders to evaluate ecolodge performance in various aspects.

ANALISIS DESTINATION IMAGE TERHADAP REVISIT INTENTION MELALUI SATISFACTION DAN PLACE ATTACHMENT: LITERATURE REVIEW Satriawan, Aditya; Abdillah, Yusri; Pangestuti, Edriana
Profit: Jurnal Adminsitrasi Bisnis Vol. 16 No. 1 (2022): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

ABSTRACT This literature review aims to examine the antecedent factor of one form of tourist loyalty, namely the revisit intention. This study was carried out by searching and filtering articles from reputable journals that match the problem, then presenting relevant theories to the research topic. Based on the results of this literature review, the authors found that destination image, satisfaction, and place attachment were antecedents of revisit intention. The image of a destination received by tourists after making a visit will affect the satisfaction and attachment that occurs between the tourists themselves and the destination visited, which leads to the intention to revisit. This literature review concludes several implications, especially for tourism service providers for their tourist destinations, thus forming a positive image for tourists and leading to the intention to revisit.

Co-Authors Aditya Satriawan, Aditya Allolinggi, Rahmat Putra Andriani Kusumawati Aprilia Kumaji, Rahma Artono, Gigih Bafadal, Aniesa Fithriyah, Nabiila Rahayu Gunawan Prayitno Hermawan, Romy Heru Susilo Jati Batoro Kurniatun, Eni Luchman Hakim Prabandari, Kiswara Ayunda Rahayu, Karisma Sri Ramanda, Pramadika Ridlo, Mahmuddin Rizki Yudhi Dewantara, Rizki Yudhi Suharyono Suharyono Supriono Supriono Supriono Supriono Susenohaji, Susenohaji Susilowati Susilowati Tambusai, Suci Rizka Khairuna Tri Wulida Afrianty Widia, I Made Dewa Yusri Abdillah

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