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Nurse Perception and Patient Satisfaction Toward About Hospital Sharia Standard Implementation at Inpatient Departement of Klaten Islamic Public Hospital Sari, Hajar Fatma; Aini, Qurratul; Sundari, Sri; Sumarwanto, Edi
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No S1 (2022): Suplement 1
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (737.189 KB) | DOI: 10.30604/jika.v7iS1.1371

Abstract

The DSN MUI Sharia Hospital Standard is the first official Sharia Hospital standard in the world. Klaten Islamic Public Hospital has implemented the Syariah Hospital standard from National Sharia Board-Indonesian Council of Ulama (DSN-MUI) since 2019. The implementation of these standards was expected to have a good impact on patients and nurses. This study aims to determine the perceptions of nurses on the implementation of sharia standards and the relationship between the implementation of Islamic hospital standards and the level of patient satisfaction with sharia standards. This research used quantitative method. The study design was cross-sectional with purposive sampling that included 78 nurses and 263 patients. The inclusion criterion for nurses was to work in an inpatient ward with a minimum service period of 2 years. Exclusion criteria was nurses in isolation wards and intensive rooms. The inclusion criteria for patients were inpatients with a Muslim religion with a minimum length of stay of 2x24 hours, and the exclusion criteria were limited communication with the patient. The data were collected using the nurse's perception questionnaire, the patient implementation questionnaire and the patient satisfaction questionnaire which was tested for validity using the Pearson correlation formula, the reliability test used the Cronbach alpha formula. 10.5% of the nurses had a fairly good perception and 89.5% had a good perception of the implementation of the Sharia Hospital standards, and there were no significant differences between the various characteristics of the respondents (gender, age, education, workplace, length of work, position). 0.3% of patients stated that the implementation of sharia standards was still lacking, 5.5% said it was sufficient and 94.2% said it was good. 8.8% of patients are quite satisfied and 91.2% of patients are satisfied with sharia services at the Klaten Islamic General Hospital, there is no difference in satisfaction scores on various characteristics of patient respondents (gender, age, education, place of care, person in charge of costs, choice of coming, pathway admission to hospitalization, history of treatment, prayer habits, knowledge of Sharia Hospital). There is a significant relationship between the implementation of sharia services and patient satisfaction with a moderate level of strength. Most of the inpatient nurses have a good level of perception of the implementation of sharia standards at the Klaten Islamic Public Hospital, there is no difference in the level of perception among the demographic characteristics of nurses. Most of the patients considered the implementation of the Sharia Hospital standard had been done well and were satisfied with the service. There is a significant relationship between the implementation of sharia services and patient care with moderate strength. There is no difference in the level of satisfaction in all demographic characteristics of the patients. It shows that the implementation of sharia hospital standard is acceptable by inpatient nurses and patients at Klaten Islamic Public Hospital.
Patient Safety at RSGMP Unimus based on Sistem Nasional Akreditasi Rumah Sakit (SNARS) 1.1 Komisi Akreditasi Rumah Sakit Nurhidayah, Amalia; Sumarwanto, Edi; Arti, Dwi Windu Kinanti
South East Asia Nursing Research Vol 4, No 2 (2022)
Publisher : University of Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/seanr.4.2.2022.62-69

Abstract

Hospitals have an obligation to fulfil the patient’s right to obtain their safety and security while being treated in a hospital as a health service institution for the public. Patient Safety for the patient is a system that makes patient’s treatment safer, including risk assessment, identification and management of patient risk, analysis and reporting of incidents, competency to learn from follow-up incidents and implementation of solutions to minimize the risk and prevent injuries that caused by errors due a treatment. Patient Safety must be considered especially during the period of education, therefore RSGMP Unimus as a learning institution for health service organizers must be considered in this regard. The objective of this study is to measure the readiness of patient safety policies at the Dental and Oral Hospital, Muhammadiyah University, Semarang. This type of research is descriptive and quantitative by using a cross-sectional research design with the Focus Group Discussion technique. Based on the Sistem Nasional Akreditasi Rumah Sakit 1.1 questionnaire by the Komisi Akreditasi Rumah Sakit (KARS), RSGMP Unimus get a fairly good score and partially completed accreditation requirements for aspects of the assessment of Patient Safety Goals (SKP) and Integration of Health Education and Hospital Services (IPKP). Achievement of Patient Safety Goals and Integration of Health Education and Hospital Services at RSGMP Unimus based on the Standard Nasional Akreditasi Rumah Sakit (SNARS) 1.1 which was carried out with the Elemental Assessment of the Patient Safety Goals and Integration of Health Education and Hospital Services standard are partially completed from the SNARS 1.1 assessment with a score of 74.2% and 63.2% which indicates that RSGMP Unimus can make improvements to pass.
Complaint Management Strategy in Dealing with Allegations of Malpractice in the Digital Age Mahardhika, Rosliana; Sumarwanto, Edi; Rosa, Elsye Maria
Amalee: Indonesian Journal of Community Research and Engagement Vol 4 No 2 (2023): Amalee: Indonesian Journal of Community Research and Engagement
Publisher : LP2M INSURI Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/amalee.v4i2.3238

Abstract

In Indonesia, there has been a rise in the number of suspected medical malpractice cases, causing tangible harm to patients and undermining trust in the healthcare system. To address this growing concern in the digital era, this study aims to identify effective hospital strategies for handling complaints arising from alleged malpractice incidents. A systematic literature review was conducted, utilizing international and national databases to select and search for pertinent information on hospital complaint-handling processes and strategies in the digital era. The study underscores the significance of establishing a comprehensive complaint-handling system in hospitals to address increasing complaints. Key strategies identified include preparing professional resources dedicated to handling complaints, enhancing awareness regarding patient safety, and ensuring strict adherence to existing Standard Operating Procedures (SOPs). By adopting the identified strategies, hospitals can mitigate the adverse effects of medical accidents, improve patient safety, and rebuild trust between patients and medical personnel in the digital era.
Medical Personnel Legal Protection Against Medical Dispute Settlement Efforts Viewed From Criminal Law Sutedja, Ade Armada; Purwoko, A. Joko; Sumarwanto, Edi
Soepra Jurnal Hukum Kesehatan Vol 9, No 1: Juni 2023
Publisher : Universitas Katolik Soegijapranata Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/sjhk.v9i1.5288

Abstract

Medical dispute resolution efforts are the implementation of legal protection for medical personnel. A medical worker who is affected by a medical dispute can enter into the realm of civil (court), criminal (police), professional ethics (MKEK), professional discipline (MKDKI) together. Whereas in carrying out the activities of the medical profession, a doctor has the right to personal protection, honor, dignity, and is entitled to a sense of security and protection from the threat of fear to do or not do something which is a human right guaranteed by the Constitution. By using the normative juridical method of this paper, legal protection for medical personnel in the resolution of medical disputes is seen from the current legal certainty. Medical crimes and the protection of medical personnel have been regulated in the Criminal Code, Law No. 29 of 2004 on Medical Practice, Law No. 36 of 2009 on Health and Law No. 44 of 2009 on Hospitals. Settlement of medical criminal disputes can be through litigation and non-litigation, but there is an empty space in the legal protection of medical criminal disputes because there are no laws and regulations that regulate it even though it has been carried out, namely by penal mediation.
Karakteristik Kesalahan Pelayanan dengan Kebijakan Keselamatan Pasien di Rumah Sakit Gigi dan Mulut Universitas Muhammadiyah Semarang Kusniati, Retno; Kartika, Rika Widya; Sumarwanto, Edi; Arti, Dwi Windu Kinanti
Jurnal Kesehatan Komunitas Vol 10 No 3 (2024): Jurnal Kesehatan Komunitas
Publisher : LPPM Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25311/keskom.Vol10.Iss3.1792

Abstract

Background: The field of dentistry prioritises and pays attention to patient safety because unsafe health services in the dental field result in an increase in the potential for morbidity and mortality as well as a financial burden on the health service system. In connection with health services in hospitals, errors have occurred due to the characteristics of service errors in dental and oral hospitals. Hospital staff themselves often need to correct things, including mistakes in discipline, communication, and technical errors. Patient safety is the concept of patients who are in health services so that they can achieve the expected impact. Objective: To measure the characteristics of service errors with patient safety policies at the Dental and Oral Hospital of Muhammadiyah University Semarang. Methods: This research is a quantitative descriptive study with a cross-sectional research design. A total of 68 samples were taken from dentists, young dentists and staff. Univariate analysis was assessed based on frequency distribution. Results: The highest positive response results were in the dimensions of the assessment of patient safety policies and services 95.59% were included in the very good/strong category, which means that the level of patient safety policies and benefits at RSGM Unimus was already supportive and in the assessment of internal cooperation (in units) had the lowest positive response, namely 71.64%, can be categorized as moderate so that it still needs to be improved in internal collaboration at RSGM Unimus. Conclusion: Overall, the characteristics of service errors and patient safety policies at the Muhammadiyah University Semarang Dental and Oral Hospital are good, especially in the assessment dimension of patient and service safety policies. 
Perlindungan Hukum Bagi Dokter Gigi Praktik Mandiri yang Menolak Tindakan pada Pasien yang Tidak Divaksinasi Covid-19 di Kabupaten Cirebon Tahir, Erni Susanti; Sumarwanto, Edi; Indrayati, Yovita
Soepra Jurnal Hukum Kesehatan Vol 11, No 1: Juni 2025
Publisher : Universitas Katolik Soegijapranata Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/sjhk.v11i1.10698

Abstract

Abstrak: Transmisi penularan Covid-19 sangat cepat dan membuat banyak tenaga medis meninggal termasuk dokter gigi sehingga banyak dokter gigi yang menolak tindakan pada pasien yang belum divaksinasi Covid-19 serta menutup tempat praktik mandirinya sehingga hal ini justru menempatkan dokter gigi pada posisi sebagai pemikul berbagai kewajiban dengan sederet sanksinya jika dokter gigi tidak menjalankan pelayanan kesehatan dengan baik dan benar, dan hanya mementingkan diri sendiri.Tujuan penelitian ini adalah untuk menjelaskan regulasi yang mengatur tentang perlindungan hukum bagi dokter gigi praktik mandiri yang menolak tindakan pada pasien yang tidak divaksinasi Covid-19, menjelaskan upaya organisasi profesi dan pemerintah Kabupaten Cirebon dalam menyiapkan regulasi untuk melindungi dokter gigi praktik mandiri yang menolak tindakan pada pasien yang tidak divaksinasi Covid-19 dan  merumuskan konsep pengaturan regulasi yang ideal dalam melindungi dokter gigi praktik mandiri yang menolak tindakan pada pasien yang tidak divaksinasi Covid-19.Metode penelitian yang digunakan adalah pendekatan yuridis empiris dengan pengumpulan data sekunder dan data primer. Hasil penelitian selanjutnya dianalisis secara kualitatif. Hasil penelitian menunjukkan bahwa sejatinya dokter gigi yang menolak pemberian tindakan pada pasien yang tidak divaksinasi Covid-19 merupakan sebuah hak yang harus dipenuhi oleh peraturan perundang-undangan. Tidak ada upaya yang telah dilakukan oleh Organisasi Profesi dan Pemerintah Daerah dalam menyiapkan regulasi untuk melindungi dokter gigi praktik mandiri yang menolak tindakan pada pasien yang tidak divaksinasi Covid-19, dan prinsipnya hanya menjalankan peraturan yang ada dari Pemerintah Pusat.Abstract: The transmission of Covid-19 occurs rapidly and has resulted in the death of many healthcare workers, including dentists. Consequently, many dentists have refused to treat patients who have not been vaccinated against Covid-19 and have even closed their private practices. This situation has placed dentists in a position where they bear numerous obligations along with corresponding sanctions should they fail to provide healthcare services properly and ethically, particularly if they are perceived as acting in self-interest.The objective of this research is to explain the legal regulations governing the protection of independent dental practitioners who refuse to provide treatment to unvaccinated Covid-19 patients; to examine the efforts of professional organizations and the Cirebon Regency Government in formulating regulations to protect such dentists; and to propose an ideal regulatory framework for protecting independent dental practitioners who refuse to treat unvaccinated Covid-19 patients.This study employs an empirical juridical approach, utilizing both secondary and primary data sources. The collected data is analyzed qualitatively. The research findings indicate that a dentist’s refusal to treat unvaccinated Covid-19 patients should be recognized as a legal right under the applicable laws and regulations. Furthermore, there have been no significant initiatives from professional organizations or local government to formulate specific regulations aimed at protecting independent dental practitioners in this context, as they merely adhere to existing regulations issued by the central government
Complaint Management Strategy in Dealing with Allegations of Malpractice in the Digital Age Mahardhika, Rosliana; Sumarwanto, Edi; Rosa, Elsye Maria
Amalee: Indonesian Journal of Community Research and Engagement Vol. 4 No. 2 (2023): Amalee: Indonesian Journal of Community Research and Engagement
Publisher : LP2M INSURI Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/amalee.v4i2.3238

Abstract

In Indonesia, there has been a rise in the number of suspected medical malpractice cases, causing tangible harm to patients and undermining trust in the healthcare system. To address this growing concern in the digital era, this study aims to identify effective hospital strategies for handling complaints arising from alleged malpractice incidents. A systematic literature review was conducted, utilizing international and national databases to select and search for pertinent information on hospital complaint-handling processes and strategies in the digital era. The study underscores the significance of establishing a comprehensive complaint-handling system in hospitals to address increasing complaints. Key strategies identified include preparing professional resources dedicated to handling complaints, enhancing awareness regarding patient safety, and ensuring strict adherence to existing Standard Operating Procedures (SOPs). By adopting the identified strategies, hospitals can mitigate the adverse effects of medical accidents, improve patient safety, and rebuild trust between patients and medical personnel in the digital era.