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All Journal Jurnal Pendidikan Teknologi dan Kejuruan JURNAL PENDIDIKAN TAMBUSAI Jurnal Kajian Pariwisata dan Bisnis Perhotelan YASIN: Jurnal Pendidikan dan Sosial Budaya MASALIQ: Jurnal Pendidikan dan Sains Journal of Business on Hospitality and Tourism Jurnal Kajian Pariwisata dan Perhotelan Journal of Multidimensional Management
Suyuthie, Hijriyantomi
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Library & Information Science Physics Social Sciences Other

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Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasaan Tamu Pada Kegiatan Mice Di Pangeran Beach Hotel Padang Jannah, Riza Bill; Suyuthie, Hijriyantomi
Jurnal Kajian Pariwisata Dan Perhotelan Vol. 2 No. 1 (2024): Mei-Agustus 2024
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jkph.v2i1.1535

Abstract

The purpose of the research conducted is to find out how guest satisfaction following MICE activities at Pangeran Beach Hotel Padang is influenced by the quality of services and facilities offered. This analysis uses a causal associative approach with descriptive quantitative. Data collection is done through indirect communication by distributing questionnaires through Google Forms with a Likert scale to participants of MICE activities. Furthermore, the data were processed using the SPSS program. This research involved people who had participated in MICE activities at Pangeran Beach Hotel Padang from January to June 2024. The sample numbered 130 people, and all participants were at least 18 years old. This research shows that the quality of service including good level is 4.03, facilities in good category is 4.13, and guest satisfaction in good category is 4.15%. With a calculated F value of 129.962 and an R square of 0.672, it was found that variable X had a significant influence on variable Y of 67.2%. For the service variable, the quality of the regression coefficient is found to be 0.525 with the acquisition of 0.000-0.05, which means that each increase in service will increase guest satisfaction by 0.525 units of satisfaction. For the facility variable, a regression coefficient value of 0.561 was found with a gain of 0.0
Rancangan Standar Operasional Prosedur (SOP) Make Up Room Kaniak Homestay Syariah di Nagari Tarantang Kecamatan Harau Hanifa, Zahratul; Suyuthie, Hijriyantomi
MASALIQ Vol 3 No 5 (2023): SEPTEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/masaliq.v3i5.1734

Abstract

The problem raised in this final project is the absence of Standard Operating Procedures for Make Up Rooms at Kaniak Homestay Syariah. The purpose of this final project is to design Standard Operating Procedures for Make Up so that it can anticipate, minimize and even eliminate risks that might occur, such as complaints from guests that can affect the image of the homestay. The method used in this final project is descriptive method with qualitative data. The results of the draft Standard Operating Procedures for Make Up Rooms are activities of entering rooms, starting tasks, picking up trash, making beds, cleaning dust, cleaning bedrooms, sweeping and mopping, inspecting guest rooms which are carried out in a structured manner in approximately 15 minutes.
Pengaruh Rebranding Terhadap Corporate Image Pada Hotel AP Premier Batam Anisa, Siti; Suyuthie, Hijriyantomi
Jurnal Kajian Pariwisata Dan Perhotelan Vol. 2 No. 03 (2025): Januari-April 2025
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jkph.v2i2.1793

Abstract

This research purposes is to reveal the rebranding impact on image of corporate at the AP Premier Batam hotel. This research type included in research by quantitative through approach of causal associative, data collected through questionnaires distributed to 100 hotel guests sampled for research and in taking the sample, nonprobability sampling techniques in the form of purposive sampling are used. The Likert scale is used as a way to find out how valid and reliable the questionnaire is as a tool for data collected. The analysis for data was done using normality test, linearity, and simple linear regression tests through a level of significance is 0.05. The findings showed that rebranding has a significant influence on corporate image.
Undergraduate students future career intention in the hotel industry: The impact of implementing the certified internship program Ferdian, Feri; Yulastri, Asmar; Zahari, Mohd Salehuddin Mohd; Suyuthie, Hijriyantomi; Pasaribu, Pasaribu
Jurnal Pendidikan Teknologi Kejuruan Vol 8 No 1 (2025): Regular Issue
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jptk.v8i1.41223

Abstract

This scholarly investigation examines the effect of hotel hallmarks of the hotel industry, service quality of internship and internship satisfaction on undergraduate hotel management students' future career intentions in the hotel industry. A quantitative approach through a cross-sectional study with a self-reported survey questionnaire was undertaken. The sample and the unit of analysis is among hotel management students from Universitas Negeri Padang, West Sumatera, Indonesia who had undergone internships program. The study employs Partial-least Square-Structural Equation Modelling (PLS-SEM) in response to the hypotheses. The results clearly demonstrated that hallmarks of the hotel industry (less pleasant work environments, heavy job responsibilities, slow career development opportunities, and less recognition of work achievement) did not possess negative impact on hospitality interns’ students future career intentions in the hotel industry. Hotel internship service quality and internship satisfaction strongly influence hospitality interns’ students future career intentions in the hotel industry. The findings manifestly provide valuable insights and far-reaching consequences for students, hospitality institutions, industry stakeholders and policymakers.
Pengaruh Pengalaman Magang Terhadap Kompetensi Mahasiswa Pada Prodi D-IV Manajemen Perhotelan Universitas Negeri Padang Angkatan Tahun 2021 Akimupasya, Shaffyna Ananda; Suyuthie, Hijriyantomi
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 2 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i2.81072

Abstract

Penelitian ini dilakukan untuk mengetahui sejauhmana pengaruh pengalaman magang terhadap kompetensi mahasiswa pada prodi D-IV Manajemen Perhotelan. Penelitian dilatar belakang belum tercapai kompetensi oleh mahasiswa manajemen perhotelan yang mengikuti program magang. Pentingnya program magang dalam menghubungkan antara teori dan praktik dalam mempersiapkan mahasiswa untuk memasuki dunia kerja menjadi dasar penelitian ini. Penelitian ini menggunakan pendekatan deskriptif dengan metode asosiatif. Data dikumpulkan melalui kuesioner skala likert dengan teknik pengambilan sampel yang digunakan adalah simple random sampling. Hasil dari penelitian ini menunjukkan bahwa pengalaman magang yang dijalani mahasiswa berada pada kategori sangat baik, dan tingkat kompetensi mahasiswa setelah mengikuti program magang termasuk dalam kategori sangat baik. Penelitian ini menyimpulkan bahwa kontribusi pengalaman magang terhadap kompetensi mahasiswa D-IV Manajemen Perhotelan signifikan dan positif. Program ini cukup efektif dalam membina pengetahuan, keterampilan, dan tingkah laku mahasiswa secara profesional. Kata kunci: Pengalaman Magang, Kompetensi, Mahasiswa
Pengaruh Service Quality dan Product Quality terhadap Customer Loyalty di Cafe Bombaru Pesisir Selatan Monica, Vira; Suyuthie, Hijriyantomi
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 2 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i2.81572

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan (service quality) dan kualitas produk (product quality) terhadap loyalitas konsumen (customer loyalty) di Cafe Bombaru, Pesisir Selatan. Latar belakang penelitian didasarkan pada permasalahan yang ditemukan seperti ketidaksesuaian pelayanan, produk yang tidak memenuhi ekspektasi, serta keluhan konsumen yang berdampak pada ketidakloyalan konsumen. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif kausal. Data dikumpulkan melalui kuesioner skala likert dengan teknik pengambilan sampel yang digunakan adalah purposive sampling. Instrumen penelitian berupa kuesioner yang diukur menggunakan skala likert. Analisis data dilakukan menggunakan uji regresi linier berganda melalui software SPSS. Hasil penelitian menunjukan bahwa baik service quality maupun product quality berpengaruh positif dan signifikan terhadap customer loyalty, baik secara parsial maupun simultan. Dengan demikian, peningkatan service quality dan product quality secara konsisten menjadi faktor penting dalam membangun customer loyalty di industri cafe. Kata kunci : Kualitas Pelayanan, Kualitas Produk, Loyalitas konsumen, Cafe Bombaru.
THE INFLUENCE OF WORK ENVIRONMENT TOWARDS TURNOVER INTENTION OF EMPLOYEE OF 4 STAR HOTELS IN PADANG CITY Meirina, Ira; Ferdian, Feri; Pasaribu, Pasaribu; Suyuthie, Hijriyantomi
Journal of Business on Hospitality and Tourism Vol. 4 No. 2 (2018): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v4i2.120

Abstract

The purpose of this study was to analyze the influence of the work environment towards turnover intention of 4-star hotel employees in Padang City. This type of research is quantitative descriptive with a causal associative approach. The population in this study was 796 people consisting of all 4-star hotel employees in Padang City. The sample is 251 people using proportional random sampling technique. The data analysis technique used is simple linear regression analysis. The results of the study show that F counts with sig. 0,000 <0,05, then the work environment variable has a significant influence on employee turnover intention. Next, R Square is 0.309. This means that the work environment affects employee turnover intention by 30.9% and the rest is influenced by other factors such as salary, work stress, job satisfaction. Regression coefficient value if Y = a + bX = 17,713 + 0.744 X means that every increase of 1 unit of work environment will increase 0.744 employee turnover unit intention of 4-star hotel in Padang City.
The Effect of Trust and Service Quality on Customer Satisfaction at Emersia Hotel & Resort Batusangkar Safhira, Sahda; Suyuthie, Hijriyantomi
Journal of Multidimensional Management Vol. 2 No. 3 (2025): (In Press)-Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.53

Abstract

The hospitality industry plays a pivotal role in driving tourism development and regional economic growth, where trust and service quality are widely recognized as fundamental determinants of customer satisfaction. In the face of intensifying global competition and the proliferation of digital booking platforms, hotels are required to ensure not only adequate physical facilities but also consistent, responsive, and reliable service delivery to sustain guest loyalty. This study aims to examine the effect of trust and service quality on customer satisfaction at Emersia Hotel & Resort Batusangkar. A quantitative research design with a causal-associative approach was employed, involving 110 respondents selected through purposive sampling. Data were collected using a structured questionnaire with constructs of trust, service quality, and customer satisfaction, and analyzed using SPSS version 25 through validity and reliability testing, classical assumption testing, and multiple linear regression analysis. The findings indicate that both trust and service quality have a positive and significant effect on customer satisfaction, with an adjusted R² of 0.510, showing that these two variables jointly explain 51% of the variance in satisfaction. The results highlight that improvements in staff competence, responsiveness, and assurance are critical strategies for strengthening guest trust and ensuring sustained competitiveness. This study contributes to the hospitality management literature by providing empirical insights into the determinants of customer satisfaction in a regional hotel context, while offering practical implications for hotel managers seeking to enhance service excellence and long-term customer loyalty.
Co-Authors Aidil, Fahril Akimupasya, Shaffyna Ananda Asmar Yulastri Ferdian, Feri Fiza, Adek Kurnia Hanifa, Zahratul Inggraini, Inggraini Ira Meirina Chair Jannah, Riza Bill Kurniawan, Rellasmiendra Lisna Meirina, Ira Monica, Vira Nafia, Zitny Ilman pasaribu, pasaribu Pratama, Vischa Mansyera Putri, Deanita Rafki, Ahmad Rahmat Ismail Retnaningtyas Susanti Ritonga, Pratiwi Safhira, Sahda Siti Anisa Youmil Abrian Yudika Putra, Alvino Yuke Permata Lisna Zahari, Mohd Salehuddin Mohd