Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Servitia: Journal of Community Service and Engagement Sapientia Diversalis: Journal of Human Interaction and Social Studies
Diganta Hatiboruah
Majuli College
Humanities Education Social Sciences Transportation Other

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Cultural Identity, Intercultural Communication Competence, and Social Integration in Multicultural Communities: Evidence from an Emerging Urban Society Ihsan Ihsan; Diganta Hatiboruah; Nursyafida Nursyafida; Nismawati Nismawati; Munir Ahmad Khan Gasura
Journal of Human Interaction and Social Studies Vol. 1 No. 3 (2026): : August: Sapientia Diversalis: Journal of Human Interaction and Social Studies
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/gr6wrf88

Abstract

Multicultural urban societies face continuing challenges in reconciling cultural identity, intercultural communication, and social integration, while existing research has often examined these dimensions through separate individual, relational, and institutional perspectives. This study investigated their interrelationships through a qualitative comparative documentary analysis of Indonesia, Malaysia, and Singapore. A purposively assembled corpus of 33 scholarly and institutional sources was examined according to conceptual relevance, geographical applicability, and documented evidence concerning multicultural interaction. The analysis employed a common thematic framework covering identity recognition, multiple identification, language negotiation, communication competence, intergroup contact, civic belonging, institutional support, and everyday interaction settings. Within-case examination and cross-case comparison identified recurring patterns and institutional differences without treating qualitative classifications as population-level measurements. The findings indicated that cultural identity continuity was not inherently incompatible with civic participation, although their coexistence was conditioned by social recognition and opportunities for inclusive interaction. Communicative adaptation, reciprocal contact, and cooperative relationships emerged as recurrent themes associated with intercultural engagement rather than independently verified causal mechanisms. Comparative coding indicated differences in the relative prominence of community mediation, multicultural governance arrangements, and institutionalized contact across the three countries. Formal multicultural recognition also remained analytically distinct from everyday intercultural practices. The study contributes a conditional conceptual synthesis of plural integration that connects individual identification, relational competence, and institutional participation. Its explanatory scope is limited by the heterogeneous documentary corpus and the absence of primary empirical measurement.
Enhancing the Digital Readiness and Business Sustainability of Local Micro and Small Enterprises through Participatory Training, Mentoring, and Community-Based Capacity Building Kristina Kristina; Hasan Ahmad; Diganta Hatiboruah
Journal of Community Service and Engagement Vol 2 No 1 (2026): August: Servitia: Journal of Community Service and Engagement
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/4758kf11

Abstract

Micro and small enterprises face persistent challenges in developing digital competencies, financial-management capabilities, and sustainable business practices. This study evaluated changes in digital readiness, financial-management capability, and sustainability-oriented business practices following an integrated community-based capacity-building program. A descriptive one-group pre-test/post-test evaluation involved 40 owners or managers of local micro and small enterprises. The intervention combined baseline capability assessment, participatory training, practical digital marketing and financial-management exercises, individualized mentoring, and post-intervention evaluation. Quantitative assessments used five-point capability indicators, supported by documented business outputs and facilitator observations. The results showed that overall digital readiness increased from 2.72 to 3.86, representing a 41.91% relative improvement, while financial-management capability increased from 2.40 to 3.78, equivalent to a 57.50% improvement. The proportion of enterprises meeting the digital-readiness threshold increased from 20.0% to 67.5%, while financial competency attainment increased from 22.5% to 72.5%. Participants also demonstrated improvements in digital marketing practices, transaction recording, and business planning. These findings indicate measurable short-term capability development associated with program participation. However, the absence of a comparison group limits causal interpretation, and the evaluation period does not establish long-term business sustainability. The study contributes an integrated community engagement framework combining digital training, financial-management development, and contextual mentoring to support practical enterprise capability formation.  
Co-Authors Hasan Ahmad Ihsan Ihsan Kristina Munir Ahmad Khan Gasura Nismawati Nismawati Nursyafida Nursyafida