Claim Missing Document
Check
Articles

Found 26 Documents
Search

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN PENGGUNA BPJS DENGAN KEPUASAN PASIEN SEBAGAI VARIABEL INTERVENING DI POLIKLINIK RAWAT JALAN RSUI BANYU BENING BOYOLALI Sutanto, Heri; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 13 No. 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study analyzed the impact of service quality on loyalty through satisfaction of patients on BPJS in Inpatient Hospital Banyu Bening Boyolali.. The purpose of this study was to analyze the impact of service quality on patient loyalty, analyze the influence of service quality on patient satisfaction, patient satisfaction to analyze the effect of patient loyalty, and analyze the impact of service quality on loyalty indirectly through patient satisfaction in patients on inpatient BPJS Hospital Banyu Bening Boyolali.. This type of research used in this study is descriptive and analytical. The samples in this study were 100 patients BPJS users in inpatient wards in hospitals Banyu Bening Boyolali. This study used path analysis techniques. The results of this study that the quality of service has an influence on patient loyalty, service quality has an influence on patient satisfaction, patient satisfaction has an influence on patient loyalty, and service quality has an indirect effect on patient loyalty through patient satisfaction.
PENGARUH KEPEMIMPINAN, KOMUNIKASI, DAN KOMPENSASI TERHADAP KINERJA PEGAWAI PUSAT PADA DINAS PENGENDALIAN PENDUDUK DAN KELUARGA BERENCANA KABUPATEN PONOROGO Agatha, Sylvanus; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In this era all development activities are inseparable from the increase in human resources. The government as a public servant must prioritize public services by increasing the human resources. The purpose of this study was to determine the effect of leadership, communication and compensation on the performance of central employees at the Department of Population and Family Control in the District of Ponorogo. The entire population was the central employees of the Department of Population and Family Planning of the District of Ponorogo totaling 105 people. The research sample of 100% and taken using census techniques to obtain a sample of 105 people. The data analysis technique of this research uses descriptive analysis, research instrument tests (validity and reliability tests), classic assumption tests (multicollinearity test, autocorrelation test, heteroscedasticity test, normality test), multiple linear regression analysis, t test, F test, and coefficient of determination test. The results of this study indicate that leadership has a significant effect on the performance of central employees, communication has no significant effect on the performance of central employees, and compensation has a significant effect on the performance of central employees in the Population and Family Planning Office of Ponorogo Regency.
ANALISIS PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DENGAN GAYA KEPEMIMPINAN SEBAGAI VARIABEL MODERASI Pratiwi, Nurmala Widia; Suseno, Y. Djoko; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to: (1) Analyze the significance of the influence of the work environment on the performance of BPPKAD Ponorogo Regency employees. (2) Analyze the significance of the influence of leadership style on the performance of BPPKAD Ponorogo Regency employees. (3) Analyze the significance of the influence of the work environment which is moderated by leadership style on the performance of BPPKAD Ponorogo Regency employees. The population and population used in this study were all employees of the Ponorogo Regency BPPKAD, amounting to 96 people. Data collection techniques using a questionnaire that has passed the test of validity and reliability. The regression requirements test uses the classic assumption test. The data analysis technique uses multiple linear regression analysis with absolute difference test and hypothesis testing is done through t test. The results of this study indicate that: 1) The work environment has a significant effect on the performance of BPPKAD Ponorogo Regency employees. So the hypothesis that states is significant. 2) The leadership style has a significant effect on the performance of BPPKAD Ponorogo Regency employees. So the hypothesis that states is significant. 3) Leadership style is not able / not proven to moderate the influence of the work environment on the performance of BPPKAD Ponorogo Regency employees.
ANALISIS RASIO KEUANGAN UNTUK MENILAI KINERJA KEUANGAN PEMERINTAH KOTA SURAKARTA TAHUN ANGGARAN 2014 – 2018 Rustanto, Eka Arif; Suseno, Y. Djoko; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to know (1) The financial performance of the Surakarta city government fiscal year period 2014 - 2018, (2) efficiency of the expenditure of Surakarta city government in the management of its resources year budget 2014 - 2018. The population in this research is the realization report of the Government of Surakarta. The samples studied were the realization report of the Government of Surakarta APBD year budget from 2014 to 2018. Sample editing using the Purposive sampling method. The source of the research data is secondary data. The data analysis techniques used are quantitative descriptive. The conclusion of the research: hypotheses that declare the financial performance of the Surakarta city government year period budget 2014 - 2018 views from (1) fiscal decentralization degree ratio is sufficient, is true, (2) PAD effectiveness ratio is effective, is true and (3) ratio effectiveness of PAD is effective, is true. Hypotheses that state Surakarta's government spending efficiency in its resource management year 2014 - 2018 budget is an efficient view of the (1) ineffective efficiency ratio, which is not true, (2) ineffective shopping efficiency ratio, So it is not true, (3) large operating spending ratio, so it is not true and (4) small capital expenditure ratio, so it is not true.
PENGARUH PELATIHAN, KOMPENSASI DAN MOTIVASI TERHADAP KINERJA PENYULUH (Survei pada Dinas Pertanian dan Perikanan Kabupaten Ponorogo) Noer, Novia Vrisnainila; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Government as public servant must prioritize public services. The research aims to analyze the significance of the effect of training, compensation and motivation on the performance of extension agents in the Department of Agriculture and Fisheries in Ponorogo Regency. The research population was 178 extension agents in the Department of Agriculture and Fisheries in Ponorogo Regency. The research sample is 30% and is taken by using a cluster proporsive random sampling technique to obtain a sample of 54 people. The data analysis technique of the research uses descriptive analysis, research instrument tests (validity and reliability tests), classic assumption test (multicollinearity test, autocorrelation test, heteroscedasticity test, normality test), multiple linear regression analysis, t test, F test, and coefficient of determination test. The results of the research show that training has no significant effect on the performance of extension agents in the Department of Agriculture and Fisheries in Ponorogo Regency, compensation has a significant effect on the performance of extension agents in the Department of Agriculture and Fisheries in Ponorogo Regency, and motivation has a significant effect on the performance of extension agents in the Department of Agriculture and Fisheries in Ponorogo Regency.
ANALISIS PENGARUH KEMAMPUAN KERJA DAN KOMPENSASI TERHADAP KINERJA DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERATING PADA APARATUR SIPIL NEGARA DINAS PARIWISATA KABUPATEN PONOROGO Pudihastuti, Fitri; Wahyudi, Amin; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 (2020): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The population used in this study were 45 Civil Servants at Ponorogo Regency Tourism office. Data collection techniques used a questionnaire that has passed the test of validity and reliability. The regression requirements test used the classic assumption test. Data analysis techniques used multiple linear regression analysis with absolute difference test and hypothesis testing is done through t test. The results of this study indicate that: (1) Work ability significantly influences the performance of Civil Servants at Ponorogo Regency Tourism office. This is evidenced from the calculation of the t test which produces a probability value (0,000) < 0.05. Thus this hypothesis is proven true. (2) Compensation has no significant effect on the performance of Civil Servants at Ponorogo Regency Tourism office. This is evidenced from the calculation of t test that produces a probability value (0,603)> 0,05. Thus this hypothesis is proven true. (3) Work motivation has a significant effect on the performance of Civil Servants at Ponorogo Regency Tourism office. This is evidenced from the calculation of the value of t test which results in a probability value (0,000) < 0,05. Thus this hypothesis is proven true. (4) Work motivation does not moderate the effect of work ability on performance on Civil Servants at Ponorogo Regency Tourism office. This is evidenced from the calculation of the absolute difference value 1 test which produces a probability value (0,437) > 0,05. Thus this hypothesis is proven true. (5) Work motivation does not moderate the effect of compensation on performance on Civil Servants at Ponorogo Regency Tourism office. This is proven by the results of compensation regression analysis that does not significantly influence the performance of the State Civil Service of the Tourism Agency of Ponorogo Regency. Thus to improve the performance of the State Civil Service Agency of the Tourism Office of Ponorogo Regency is not supported by compensation, although work motivation has a significant effect on the performance of the State Civil Service of the Tourism Office of the Regency of Ponorogo