Article Per Year (5 Year)
p-Index From 2021 - 2026
6.407
P-Index
This Author published in this journals
All Journal Jurnal Informatika Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Jurnal Teknik Komputer AMIK BSI Paradigma Jurnal Pilar Nusa Mandiri Techno Nusa Mandiri : Journal of Computing and Information Technology JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal Riset Informatika Journal of Information System, Applied, Management, Accounting and Research Jurnal Informatika Kaputama (JIK) JURSIMA (Jurnal Sistem Informasi dan Manajemen) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Community Development Journal: Jurnal Pengabdian Masyarakat JPM: JURNAL PENGABDIAN MASYARAKAT Jurnal Responsif : Riset Sains dan Informatika Bulletin of Computer Science Research Journal of Informatics Management and Information Technology KLIK: Kajian Ilmiah Informatika dan Komputer Computer Science (CO-SCIENCE) Reputasi: Jurnal Rekayasa Perangkat Lunak Jurnal Abdimas Komunikasi dan Bahasa Profitabilitas Indonesian Journal of Networking and Security - IJNS JUSTIN (Jurnal Sistem dan Teknologi Informasi) Jurnal Interkom : Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi J-Intech (Journal of Information and Technology) DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY JEECS (Journal of Electrical Engineering and Computer Sciences) JURSIMA Sinergi: Jurnal Pengabdian Kepada Masyarakat Journal of Accounting Information System Bulletin of Informatics and Data Science Jurnal Ilmiah Manajemen Ekonomi Dan Akuntansi (JIMEA) Jurnal Sistem Informasi dan Manajemen Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Media Teknologi dan Informatika Darma Abdi Karya: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika dan Rekayasa Perangkat Lunak Jurnal Komtika (Komputasi dan Informatika) Jurnal Teknoinfo
Riska Aryanti
Unknown Affiliation
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Transportation Other

Published : 58 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Profitabilitas

 1 
Analisis Sentimen Pengguna GoPay pada Layanan Keuangan Digital dengan Perbandingan Naïve Bayes dan SVM Dian Ardiansyah; Riska Aryanti; Eka Fitriani; Royadi
PROFITABILITAS Vol 5 No 2 (2025): JURNAL PROFITABILITAS
Publisher : Sistem Informasi Akuntansi Kampu Kabupaten Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/profitabilitas.v5i2.11513

Abstract

The rapid development of digital financial services has led to increased use of digital wallets, one of which is the GoPay application, resulting in a large volume of user reviews. These reviews contain valuable information regarding user satisfaction and service-related issues, making automated methods necessary to accurately analyze user sentiment. This study aims to analyze sentiment in GoPay user reviews and compare the performance of the Naïve Bayes and Support Vector Machine (SVM) algorithms for sentiment classification.This research uses a dataset of 132,393 GoPay user reviews obtained from the Kaggle platform. The data are labeled based on user ratings into three sentiment classes: positive, neutral, and negative. The research stages include text preprocessing, feature transformation using the Term Frequency–Inverse Document Frequency (TF-IDF) method, sentiment classification using the Naïve Bayes and SVM algorithms, and model performance evaluation using accuracy, precision, recall, and F1-score metrics.The results show that 79.2% of the reviews are classified as positive, 17.1% as negative, and 3.7% as neutral. Based on performance evaluation, the SVM algorithm demonstrates superior results with an accuracy of 90.65%, precision of 90.7%, recall of 90.65%, and F1-score of 89.05%, compared to Naïve Bayes, which achieves an accuracy of 87.89%, precision of 89.1%, recall of 87.89%, and F1-score of 88.42%. These findings indicate that SVM is a more optimal method for sentiment analysis of GoPay user reviews, while Naïve Bayes remains an efficient and competitive alternative for large-scale text classification.
Co-Authors Agus Junaidi Agustiani, Sarifah Airin Triyana Aldian Mauluda Alif Rizqi Mulyawan Alya Sari Andi Saryoko Andreas Roy Prasetya Ari Sulistiyawati Arifin, Yosep Tajul Asriyani Sagiyanto ASRIYANI SAGIYANTO, ASRIYANI Atang Saepudin Atang Saepudin Atang Saepudin Azis, Munawar Abdul Bayu Kusuma Ilyasa Universitas Bina Sarana Informatika Cindy Aulia Putri Cindy Sri Wahyuni Dahlia Dahlia Darma Setiawan Putra Dede Firmansyah Dede Firmansyah Saefudin Dedi Darwis Deni Gunawan Diah Puspitasari Dian Ardiansyah Dian Ardiansyah Eka Dyah Setyaningsih Eka Fitriani Eka Fitriani Eka Fitriani Eka Fitriyani Fachri, Muhamad Faradiva, Aulia Ghinanda Nasywa Hafidatul Husna Haliza Ramadhanti, Pristya Harefa, Kristine Hariyani Ningsih Hariyanto, Gebby Amara Putri Sugeng Haryani Hasan, Fuad Nur Henny Leidiyana Herdian Pratama Hesniati, Hesniati I Gede Iwan Sudipa Ilham Hudi Aim Abdulkarim Kokom Komalasari, Ilham Hudi Aim Abdulkarim Irfan Ridwan Jananto Watori Kamil, Anton Abdul Basah Khairani, Yashinta KOMALASARI, YULI Lia Trinanda Lubis, Anisah Azzahra Martenia, Rina Masjuwita Aulia Munthe Masngud Megawaty, Dyah Ayu Meilan Sri Despitra Mesran, Mesran MIFTAHUL JANNAH Mochamad Wahyudi Nheza Aulia Putri Nova Damai Yanti Bancin Nurazila, Riska Oktaviyani Oktaviyani Oprasto, Raditya Rimbawan Pasaribu, A. Ferico Octaviansyah Perani Rosyani Perawati Permana, Rifky Pristya Haliza Ramadhanti Putri Ernisa Rachilsyah Ramdhani Efendi Rahma Gustina Putri Rahmat Hidayat Rahmat Hidayat Ramadhani Adinda Salsabilla Ramadhani, Arya Ramadhani, Nadia Thalia Richardus Eko Indrajit Rifky Permana Rifqi Rizaldi Rina Martenia Rizqi Nur Esmeralda Rosiun Universitas Bina Sarana Informatika Roy Prasetya, Andreas Royadi Royadi - Royadi Royadi Royadi, Royadi Salman Alfarizi SALMAN ALFARIZI Samudi Sari Dewi Universitas Bina Sarana Informatika PSDKU Pontianak Setiawansyah Setiawansyah Siti Khotimatul Wildah Siti Marlina, Siti siti rodiah Sopiyan Dalis Suci Syafitry Sumanto, Sumanto Titik Misriati tri wahyuni Tri Wahyuni Ulum, Faruk Utami, Ajeng Ayun Dining Vitantri, Vitantri Wahyudi, Agung Deni Wahyuni, Cindy Sri Walim Walim Wang, Junhai Yanto, Andika Bayu Hasta Yarimani Laia