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Journal : Journal La Bisecoman

The Influence of Work Period and Work Motivation on Asn's Interest in Continuing Studies: JEL Classification: J24; J28; M54; I26; H83 Magfirah. A, Andi; Insan, A. Nur; Hamzah, M. Nasir
Journal La Bisecoman Vol. 6 No. 6 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i6.2554

Abstract

Civil servants' interest in continuing their studies to a higher level of education poses a unique challenge amid efforts to improve the capacity and professionalism of the civil service. This study was conducted to analyze and explain the influence of length of service and work motivation on civil servants' interest in continuing their studies, both partially and simultaneously. This study uses an explanatory quantitative approach with multiple linear regression analysis techniques. The study employs a census technique with a population of 73 civil servants working at the Department of Women's Empowerment, Child Protection, Population Control, and Family Planning of South Sulawesi Province. The analysis results indicate that length of service has a positive and significant influence on civil servants' interest in continuing their education. This reflects that the longer someone works, the higher the potential desire to enhance their competencies through formal education. Additionally, work motivation also has a positive and significant influence on the interest in continuing education, indicating that internal drives such as the desire to achieve, grow, and attain higher career positions further strengthen civil servants' decisions to pursue further education. Simultaneously, length of service and work motivation were found to have a significant impact on civil servants' interest in continuing their education. These findings indicate that extensive work experience and high levels of motivation can be important driving factors in increasing civil servants' interest in pursuing further education as part of their personal and professional development.
Quality of Personnel Administration Services at the Personnel and Human Resource Development Agency: JEL Classification: H83, J45, I18, D73, M12 Setiawati, Nia Agus; Hamzah, M. Nasir; Yunus, Mujahid
Journal La Bisecoman Vol. 7 No. 1 (2026): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v7i1.2555

Abstract

This study aims to describe the quality of civil servant administration services based on the perception of Civil Servants (ASN) and to identify internal and external factors influencing these services. The research adopted a descriptive qualitative approach, supported by quantitative data obtained through Likert scale questionnaires targeting ASNs who visit BKPSDM for civil servant administration services. Data collection also involved in-depth interviews with BKPSDM officials, as well as field observations and documentation studies. Qualitative data were analyzed thematically, while quantitative data were analyzed descriptively. The research findings indicate that the overall quality of civil servant administration services at BKPSDM Nunukan Regency is in the good to very good category, with the majority of ASNs expressing satisfaction to high satisfaction. The main strengths of the service were identified in the aspects of staff friendliness and courtesy, and the availability and comfort of service facilities. Nevertheless, there are still areas requiring improvement, namely in the clarity and accessibility of information regarding procedures and requirements, as well as the transparency of information concerning estimated service completion times. Significant internal factors influencing service quality include human resources (staff competence and motivation), service systems and procedures, and the utilization of information technology and infrastructure. Meanwhile, external factors that also contribute are changes in laws and regulations, ASN expectations and demands for digital services, and advancements in information technology. Recommendations proposed to enhance service quality include improving the clarity and accessibility of information through digital platforms, optimizing service completion efficiency and transparency, developing civil servant administration service applications, and improving service facility spaces.