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All Journal Jurnal Matematika: MANTIK Insect (Informatics and Security) : Jurnal Teknik Informatika JSiI (Jurnal Sistem Informasi) Energy : Jurnal Ilmiah Ilmu-Ilmu Teknik Systemic: Information System and Informatics Journal JATI (Jurnal Mahasiswa Teknik Informatika) jurnal syntax admiration JKMP (Jurnal Kebijakan dan Manajemen Publik) Return : Study of Management, Economic and Bussines Jurnal Ilmiah Sistem Informasi Engagement: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Amin, Faris Muslihul
Universitas Islam Negeri Sunan Ampel Surabaya
Religion Aerospace Engineering Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences

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PENGARUH PENGARUH SUSTAINABILITY E-COMMERCE TOKOPEDIA DALAM PERSPEKTIF CUSTOMER RELATIONSHIP MANAGEMENT Anang Misbakhul Khoir; Umam, M. Khotibul; M. Al Fatih; Abian Zhafran D. M; Ahmad Fajar; Amin, Faris Muslihul
Jurnal Sistem Informasi Vol. 10 No. 1 (2023)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jsii.v10i2.7245

Abstract

Pentingnya sebuah penerapan manajemen hubungan pelanggan dalam sebuah perusahaan e-commerce atau jual beli online shop, hal tersebut pastinya akan mempengaruhi dalam sustainability sebuah perusahaan. Oleh karena itu perlu menemukan yang tepat mengenai variabel apa yang paling berpengaruh dalam sebuah penerapan customer relationship management perdagangan e-commerce Tokopedia. Metode penelitian yang digunakan adalah studi literatur dan masih berhubungan dengan studi kasus. Hasil penelitian menunjukkan bahwa penerapan manajemen hubungan pelanggan yang baik memiliki pengaruh yang signifikan terhadap keberlanjutan e-commerce Tokopedia, yang menunjukkan bahwa penerapan praktik CRM dapat meningkatkan loyalitas pelanggan dan membuat customer lebih dekat dengan Tokopedia. Kata kunci: Customer Relationship Management, E-Commerce, Sustainability, Tokopedia
Penentuan Ekstrakurikuler Siswa Sesuai Minat Bakat dengan Case-Based Reasoning dan Certainty Factor Arjun Sirojul Anam; Faris Muslihul Amin; Mujib Ridwan
Jurnal Teknik Informatika dan Sistem Informasi Vol 7 No 3 (2021): JuTISI
Publisher : Maranatha University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jutisi.v7i3.4011

Abstract

Extracurricular activities at MAN 1 Lamongan are still determined without any support from the system. Students are only given extracurricular information and can register according to the conditions if interested. This makes the extracurricular that students have chosen does not fully match their abilities. The result is a decrease in the number of members who are active in extracurricular activities due to loss of interest. A web-based system was developed to assist MAN 1 Lamongan in determining extracurricular according to interests and talents. Case-Based Reasoning (CBR) is the system framework and Certainty Factor (CF) is the algorithm for determining the certainty value. The result is that with test data of 68 students, the system recommends extracurricular well. Testing with Confusion Matrix obtained precision level of 96.03% (high), recall of 99.4% (high), accuracy of 95.76% (high)
Analisis Penerimaan dan Kesuksesan Menggunakan TAM dan Delone & McLean Lestari, Indah; Amin, Faris Muslihul; Wahyudi, Noor
Systemic: Information System and Informatics Journal Vol. 11 No. 1 (2025): Agustus
Publisher : Program Studi Sistem Informasi Fakultas Sains dan Teknologi, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29080/systemic.v11i1.2051

Abstract

E-Commerce is a platform that provides various needs, ranging from personal needs, household needs to general needs online. E-Commerce is getting public attention because it can be an alternative convenience in meeting the consumptive needs of the community. Although e-commerce has offered convenience for users, e-commerce also has various weaknesses such as order errors, lack of seller response, fear of fraud, and so on. This is the reason for this research which aims to determine the factors that can affect the acceptance of e-commerce in society and the factors that influence the success of e-commerce. This study uses 400 respondent data which will be processed using Smart-PLS software. Based on data processing, the variables perceived usefulness and perceived ease of use have a positive and significant effect on behavioral intention, information quality and system quality variables have a positive and significant effect on user satisfaction, user satisfaction and behavioral intention variables have a positive and significant effect on net benefits, variable behavioral intention has a positive and significant effect on actual system use. Meanwhile, the service quality variable has a positive and insignificant effect on user satisfaction
Implementation of Business Process Reengineering To Minimize Customer Complaints Dzul Fikry, Muhammad; Sudanawati Rozas, Indri; Muslihul Amin, Faris
Return : Study of Management, Economic and Bussines Vol. 2 No. 4 (2023): Return : Study of Management, Economic And Bussines
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v2i04.90

Abstract

Service in an organization is highly correlated with the level of customer satisfaction with the quality of service provided. From this activity, improvements will be made to the Business Processing Reengineering method so that the business process can run properly and efficiently. To test whether it is true that the Business Process Reengineering (BPR) approach has been able to minimize customer complaints, in this case, PDAM Giri Tirta Gresik will carry out an identification and analysis stage first on any problems. Based on the existing problems, the focus of this research was emphasized on the service process to fulfill clean water in Gresik Regency, especially in the reengineering process for new installations. A comparison of new installation business processes before and after the Business Process Reengineering, namely the percentage of throughput efficiency tests of  94.44% from 73.99% of ongoing business processes and provides the final simulation results in the form of BPMN notation which takes maximum time. which is obtained in 24 days 2 hours 20 minutes from 26 days 16 hours 5 minutes in the new installation process.
Enhancing Information Security and Risk Governance in Hospital Electronic Medical Record Systems Mahfazza, Evva Choirotul; Amrozi, Yusuf; Amin, Faris Muslihul
Jurnal Ilmiah Sistem Informasi Vol. 4 No. 3 (2025): November: Jurnal Ilmiah Sistem Informasi
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/00wfhv86

Abstract

This study aims to analyse risk management in hospital medical records information systems using the ISO 31000:2018 framework. Electronic medical records play a critical role in storing and managing sensitive patient data, requiring a structured risk management approach to identify, evaluate, and control potential threats. The research method used was a descriptive qualitative approach, using observation and interviews with information technology staff and medical records managers. The results revealed 11 key risks, divided into three categories: high, medium, and low. High risks were primarily related to the lack of system protection against cyber threats. This study concluded that implementing ISO 31000:2018 can help hospitals develop more effective risk mitigation strategies, thereby supporting the security, integrity, and availability of patient data.
Co-Authors Abian Zhafran D. M Ahmad Fajar Amirul Mukhtar, Ahmad Wildan Anam, Arjun Sirojul Anang Misbakhul Khoir Arjun Sirojul Anam Dzul Fikry, Muhammad Hadi Firmansyah, Ryan Hanafi Adi Putranto Hernu Haryono Indah Lestari, Indah Indri Sudanawati Rozas Intan Novi Astutik Ivan Gunawan Khalid Khalid M. Al Fatih Mahfazza, Evva Choirotul Muhammad Shofiudin Mujib Ridwan Tazkia Shabrina Az-Zahra Tiara Melati Putri Wiryawanto Umam, M. Khotibul Wahyudi, Noor Yenny Lukman Yusuf Amrozi Zuyyina Hawani