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All Journal Assets : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Indonesian Journal on Software Engineering (IJSE) FINANCIAL : JURNAL AKUNTANSI International Journal of Social and Management Studies (IJOSMAS) International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Pengabdian Kepada Masyarakat Jurnal Abdimas Ekonomi dan Bisnis Jurnal Administrasi Kantor
Imelda Sari
Universitas Bina Sarana Informatika
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Journal : Jurnal Manajemen dan Kewirausahaan (JMDK)

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Customer Satisfaction Index (CSI) of Gojek User Post Fuel Prices Changes Aloysius Rangga Aditya Nalendra; Slamet Heri Winarno; Agus Priadi; Imelda Sari
Jurnal Manajemen dan Kewirausahaan Vol 10, No 2 (2022): December 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jmdk.v10i2.8822

Abstract

This study  aims to  examine the correlation between fuel prices and service tariffs towards customer satisfaction. This study is conducted at post fuel price changes. The sample of this study uses Simple Random Sampling as 86 respondents. The result shows that the biggest factor which gives much impact to customer satisfaction is service tariff variable.  The study findings highlight the significant and positive of fuel prices and service tariffs towards consumer service or so-called customer satisfaction.
Co-Authors Abdurrachman Abdurrachman Agus Priadi ALOYSIUS RANGGA ADITYA NALENDRA, ALOYSIUS RANGGA Amin Setio Lestiningsih Angestika Wilandari Angestika Wulandari Arman Syah Putra Bryan Givan Bryan Givan Danny Ong Dede Suleman Dedi Suharyadi Dedy Shahyuni Eigis Yani Pramularso Febri Kasihyana Hana Luthfia Indria Widyastuti Omar Pahlevi Raden Ati Haryati Resti Yulistria Rizky Amalia Selvy Guslani Slamet Heri Winarno Susan Rachmawati Taat Kuspriyono, Taat Universitas Bina Sarana Informatika, Zahra Wiji Rahayu Yohanes Totok Suyoto