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All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Jurnal Administrasi Pemerintahan Desa International Journal of Economics, Management and Accounting PANDITA: Interdisciplinary Journal of Public Affairs Journal of Regional Public Administration Jurnal Kebijakan Pembangunan Daerah (JKPD)
Nur, Tuah
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Journal of Regional Public Administration

 1 
KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Nur, Tuah; Sriwahyuni, Rizkiya; Agusti, Rismawati; Andriani, Ayu
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
EFEKTIVITAS PROGRAM PEMUTIHAN DENDA PAJAK DAN BEA BALIK NAMA KENDARAAN BERMOTOR DI KOTA SUKABUMI Nur, Tuah; Silfia Rani, Indri; Firmansyah, Dhani; Permatasari, Utari
JRPA - Journal of Regional Public Administration Vol. 9 No. 1 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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This research on the Effectiveness of the Tax and Vehicle Title Fee Bleaching Program at the Sukabumi City Samsat Office was conducted due to the large number of delinquent taxpayers. This study uses Duncan's theory of effectiveness with the dimensions of goal achievement, integration and adaptation. The purpose of this study was to determine the effectiveness of the Bleaching Program for Tax Fines and Vehicle Title Transfer Fees in Sukabumi City. In this study the authors used a descriptive qualitative approach to explain and interpret the process or experience related to the bleaching program. Based on the results of research conducted related to the bleaching program, it can be concluded that the bleaching program in Sukabumi City has not been effective. Thus, there is a need for further effective socialization and cooperation or collaboration with police agencies to increase taxpayer awareness in providing information related to the bleaching program.
EFEKTIVITAS DINAS SOSIAL DALAM MENANGGULANGI ANAK TERLANTAR DI KOTA SUKABUMI Nur, Tuah; Alfiah, Arla; Zulfa, Syifa Rizqia; Ridwan, Muhammad Hilmi
JRPA - Journal of Regional Public Administration Vol. 9 No. 1 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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This research focuses on the problem of increasing the number of abandoned children and the problems of the Social Service in implementing social welfare services for abandoned children in Sukabumi City. Purpose: The purpose of this study was to find out whether there were any innovations made by the Sukabumi City Social Service in tackling neglected children. Method: This method uses a qualitative descriptive method with an inductive approach. The theory used is the Theory of Effectiveness by Duncan (in Steers, 2012: 53) where there are 3 dimensions seen from the achievement of goals, integration and adaptation. Data collection techniques using interviews, observation and documentation.
Co-Authors Agusti, Rismawati Alfiah, Arla Andi Mulyadi Anwar, Zahra Laisha Arsyu, Muhammad Ilham Effendi Augusty, Frisda Amelia Ayu Andriani, Ayu Azizah, Dawia Nur Dharmawan, Randi Perdian Dian Purwanti Dine Meigawati Dwi, Alya Malis Fadhillah, Agi Rizky Fajar FY. Basori, Yana Fauzy, Muhammad Rizki Firmansyah, Dhani Halimah, Nesya Nur Ike Rachmawati Ikhlasul Amal Juanda, Erfina Kustiawan, Dian M. Rijal Amirulloh Nabila, Cahya Ningsih, Novita Sulastri Novianti, Neng Sita Nursyida, Narisyda Pangestu, Gihan Pebriyanti, Neng Reni Permatasari, Utari Rahmah Laila Rani, Indri Silfia Ridwan, Muhammad Hilmi Rizki Hegia Sampurna Salsabila, Siti Saputra, Maulana Panji Silfia Rani, Indri Sriwahyuni, Rizkiya Suhendar, Risma Sri Mulyani Trisesya, Rafly Zannah, Annisa Nur Zelin, Andhika Zulfa, Syifa Rizqia