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All Journal Journal of Research in Business, Economics, and Education Jurnal Scientia Journal of Economics and Business Letters Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Journal of Management and Informatics Jurnal Portofolio: Jurnal Manajemen dan Bisnis
Nikmah, Wasilatun
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Social Sciences

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THE INFLUENCE OF SERVICE TO CUSTOMER SATISFACTION IN DIRAJA HOTEL Nikmah, Wasilatun; Emita, Isyana; Boyratan, Asadul Usud
Journal of Research in Business, Economics, and Education Vol 1 No 2 (2019): December Edition
Publisher : STIE Kusuma Negara

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Abstract

Service has a very important role in the industry that is engaged in services, including hotel lodging services. Attention to the interests of customers by looking at the needs and satisfaction of service is a major factor in business success amid increasingly fierce competition. Therefore, realizing the importance of the value of service quality in order to increase customer satisfaction makes the company have to develop good business and customer relationships. The study uses quantitative descriptive analysis, with observational methods, questionnaires and documentation to 100 respondents and the sampling technique uses incidental sampling, which is a sampling technique based on chance. Data processing using SPSS version 23.0. Based on the analysis and processing of data according to the calculation of the correlation coefficient, it is known that Service to Customer Satisfaction has a strong relationship that is 0.786 and according to the calculation formula the coefficient of determination can be seen that by 59.4% and the remaining 40.6% is influenced by other factors, then the regression effect namely Y = 23,438 + 0.462 X. This equation shows that the service is constant or 0, then Y (Customer Satisfaction) is 23,438. The regression coefficient of 0.462 states that each addition of 1 to service will increase customer satisfaction by 0.462. Where Y = Customer Satisfaction and X = Service.  
Effect of employee selection and work placement on employee work achievement at PT Kereta Api Indonesia DAOP 1 Jakarta Wasilatun Nikmah; Henny Armaniah
Journal of Economics and Business Letters Vol. 1 No. 1 (2021): June
Publisher : Privietlab

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Abstract

Inappropriate selection and placement of employees will result in employee performance not being achieved optimally. Companies must pay more attention to recruitment and placement of employees properly and correctly, according to company needs. The purpose of this study was to determine whether selection has a significant effect on employee performance at PT Kereta Api Indonesia (Persero) DAOP 1 Jakarta, and whether employee placement has a significant effect on employee performance at PT Kereta Api Indonesia (Persero) DAOP 1 Jakarta. In this study, data were collected through interviews and questionnaires to 100 employees of PT Kereta Api Indonesia (Persero) DAOP 1 Jakarta with a quantitative approach and using a random sampling technique for sampling. The data analysis techniques used include validity and reliability tests, classical assumption tests using the Ordinary least squares (OLS) method, hypothesis testing through F-tests and t-tests as well as multiple linear correlation tests (R) and coefficient of determination (R²). ) with the help of software SPSS 21.0 For windows. Based on the results of research that has been carried out, the results of the t-test on the recruitment variable are 5.793, greater than the t-table (5.795 > 1.660) and the significance is less than 0.5, namely (0.000 > 0.05). So it can be concluded that there is a positive and significant effect of selection on employee performance at PT Kereta Api Indonesia (Persero) DAOP 1 Jakarta, and the results of the t-test on the employee placement variable are 3,490, greater than the t-table, namely (3,490 > 1,660) and the significance is less than 0.5, namely (0.001 > 0.05). so it can be concluded that there is a positive and significant effect of employee placement on employee performance at employees of PT Kereta Api Indonesia (Persero) DAOP 1 Jakarta.
The effect of service quality and satisfaction on customer loyalty at Kumon East Jakarta Wasilatun Nikmah; Henny Armaniah
Journal of Economics and Business Letters Vol. 1 No. 3 (2021): October
Publisher : Privietlab

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Abstract

This study aims to determine Service Quality and Satisfaction Customer Loyalty at the Kumon Seulawah Raya Jaatiwaringin Course - East Jakarta. The population in this study were all customers of the Kumon Seulawah Raya Jatiwaringin course. Researchers used the accidental sampling method with a sample of 83 people from the population of Kumon Seulawah Raya Jatiwaringin Course Customers. Instrument testing in this study uses validity and reliability tests, while the analytical method used is multiple linear regression with t- test and F test and coefficient of determination (R2) test. In this study, an analysis was carried out using the SPSS for windows version 24.0 computer application. Based on the regression analysis, the model (regression equation) formed is Y = 1.760 + 0.166X1 + 0.361X2. The results of the analysis on the t -test, the Service Quality variable (X1) shows the results of the t-count value of 3.011 > t-table of 1.990 and a significant value of 0.003 <0.05 then Ho1 is rejected and Ha1 is accepted, meaning that there is a positive and partially significant effect between Quality Service with Customer Loyalty. While the Customer Satisfaction variable (X2) shows the results of the t-count value of 4.712 > t-table of 1.990 and a significant value of 0.000 <0.05 then Ho2 is rejected and Ha2 is accepted, meaning that there is a positive and partially significant effect between Customer Satisfaction and Customer Loyalty Kumon Seulawah Raya Jatiwaringin. In the results of the F test analysis, the value of F-count is 20.144 > Ftable is 3.11 with a significant level of 0.000 <0.05, then Ha is accepted. So that it can be said that the service quality variable (X1) and the customer satisfaction variable (X2) has a positive and significant effect on customer loyalty (Y). The results of the analysis of determination (R2) are known that the value of R Square is 0.335. This shows that 33.5% of the independent variables consisting of Service Quality and Customer Satisfaction affect the dependent variable, namely Customer Loyalty. The remaining 66.5% is influenced by other variables not examined.
The Impact of Application of Fingerprint Absention on Work Discipline in PT Mustika Ratu Tbk Jakarta Wasilatun Nikmah; Otto Siregar; Henny Armaniah
Journal of Research in Business, Economics, and Education Vol. 2 No. 3 (2020): June
Publisher : Kusuma Negara Business School

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Abstract

Discipline is very important to achieve company goals. This study aims to determine the effect of fingerprint attendance on employee performance at PT. Mustika Ratu, T.bk Jakarta. The method used is a quantitative analysis method. Data obtained by distributing questionnaires to employees by taking as many as 40 employees. The technique used is the correlation test, the coefficient of determination test, and the regression equation test. Based on the calculation of SPSS, the correlation coefficient results of 0.824 shows that the relationship is very strong between fingerprint attendance and work discipline. Fingerprint attendance affects 68.0% of work discipline, while the remaining 32.0% is affected by other factors not examined in this study. Based on the results of the SPSS obtained the following regression equation Y = 6.910 + 0.821 shows that without absenteeism the performance value of 6.910.
The Influence of Leadership Style and Motivation on Employee Work Discipline at PT Duta Setia Pratama Cikarang – Bekasi Wasilatun Nikmah; Henny Armaniah; Dessy Suryani
Journal of Research in Business, Economics, and Education Vol. 2 No. 6 (2020): December Edition
Publisher : Kusuma Negara Business School

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Abstract

The population in this study were all employees of the production division of PT. Duta Setia Pratama. The number of samples was determined using the random sampling technique, which then obtained the results of 53 respondents. Data collection tools used were documentation and questionnaires. The research data analysis method uses instrument test (validity test and reliability test), descriptive analysis of classical assumption test percentage, multiple regression analysis, partial test hypothesis testing (t) and simultaneous test (F), and the coefficient of determination. The results of multiple linear regression analysis show the equation Y = 19.075 + 0.208 X1 + 0.336 X2. Partially the magnitude of the influence of each independent variable on the dependent variable, namely: Leadership Style of 17.7%, and Motivation of 12.4%. Simultaneously, the influence of Leadership Style and Motivation on Work Discipline is 43.8%. This study concludes that there is an effect of Leadership Style and Motivation on Work Discipline simultaneously or partially.
Pengaruh Kompensasi dan Turnover Intention Terhadap Tingkat Retensi Karyawan dengan Kepuasan Karyawan Sebagai Variabel Intervening pada Perusahaan Industri di Kawasan Industri MM2100 Jawa Barat Henny Armaniah; Otto Siregar; Wasilatun Nikmah
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1655

Abstract

Penelitian ini bertujuan untuk menguji pengaruh pengaruh dan switching intention terhadap tingkat retensi karyawan di perusahaan industri, serta peran kepuasan karyawan sebagai variabel intervening dalam hubungan tersebut. Pengumpulan data dilakukan melalui survei dengan menggunakan kuesioner yang dibagikan kepada karyawan di perusahaan industri yang menjadi subyek penelitian. Jumlah sampel yang diambil dalam penelitian ini berjumlah 100 responden. Teknik analisis statistik seperti regresi dan analisis jalur digunakan untuk menganalisis data yang terkumpul. Berdasarkan hasil pembahasan dapat disimpulkan bahwa Kompensasi berpengaruh positif tidak signifikan terhadap tingkat retensi karyawan, Turnover intention berpengaruh positif signifikan terhadap tingkat retensi karyawan, Kompensasi tidak berpengaruh positif dan signifikan terhadap kepuasan karyawan, Turnover intention berpengaruh positif signifikan terhadap kepuasan karyawan dan Kepuasan karyawan berpengaruh positif signifikan terhadap Retensi Karyawan. Berdasarkan hasil pengukuran tersebut, dihasilkan nilai Q2 sebesar 0,988 atau 98,% yang berarti nilainya di atas nol. Hal ini menunjukkan bahwa model penelitian ini memiliki relevansi prediktif. Sehingga membuktikan bahwa Employee Retention secara keseluruhan dipengaruhi oleh variabel Kompensasi, Turn Over Intensi dan Kepuasan Kerja sebesar 98,8% dan sisanya oleh variabel lain di luar model penelitian.
Pengaruh Disiplin Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Asuransi Jiwa Bersama Bumiputera 1912 Jakarta Wasilatun Nikmah; Henny Armaniah; Otto Siregar
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 1 No. 2 (2022): Analisis dan Kinerja Dalam Organisasi
Publisher : Prisani Cendekia

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Abstract

This study aims to determine the effect of work discipline and work environment either partially or simultaneously on the performance of employees of PT Asuransi Jiwa Bersama Bumiputera 1912. Sampling in this study used Slovin, namely 45 employees using the census method. Data collection methods used in this study using multiple linear regression analysis, F test, t test. The study results show that work discipline has a positive effect on employee performance at PT Asuransi Jiwa Bersama Bumiputera 1912 Jakarta. The work environment does not affect the performance of employees of PT Asuransi Jiwa Bersama Bumiputera 1912. Based on the results of the calculation of R2, it can be concluded that the work discipline and work environment variables are able to explain the variation or influence of the employee performance variable by 27.2%, this shows the work discipline and work environment variables effect on employee performance, while 72.8% is influenced by other variables not examined in this research.
Pengaruh E-Services Quality Terhadap E-Loyality Yang Dimediasi Oleh Variabel E- Satisfaction Pada Pengguna Ojek Online Go-jek di Jabodetabek Henny Armaniah; Wasilatun Nikmah
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 2 No. 1 (2023): Disrupsi Manajemen di Era Digital
Publisher : Prisani Cendekia

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Abstract

The purpose of this research is to ascertain how electronic service quality influences customer loyalty and satisfaction, the impact of customer experience on customer loyalty, and to what extent electronic satisfaction mediates electronic services. quality on customer loyalty for Go-Jek users in Jabodetabek. Explanatory research using a quantitative approach is a research methodology. 155 people were included in the sample, and a questionnaire was used to collect information. The research variable is e-service quality (X), the dependent variable is customer loyalty (Y), and the mediating variable is e-satisfaction (Z). The results of this study indicate that there is a direct influence between e-service quality (X) on customer loyalty (Y) and e-service quality (X) also has a direct effect on e-satisfaction (Z) for Go-Jek services in Jabodetabek. In addition, e-satisfaction (Z) is able to mediate the effect of e-service quality (X) on customer loyalty (Y).
Kinerja Karyawan yang Dipengaruhi oleh Beban Kerja dan Stres Kerja Melalui Kepuasan Kerja Sebagai Variabel Intervening pada PT Bank Central Asia Tbk KCU Kedoya Jakarta Barat Nikmah, Wasilatun; Anggarini, Desy Tri; Siregar, Otto
Ilmu Ekonomi Manajemen dan Akuntansi Vol. 4 No. 2 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i2.1987

Abstract

Tujuan penelitian ini adalah untuk menguji bagaimana kepuasan kerja sebagai variabel intervening mempengaruhi kinerja karyawan PT Bank Central Asia Tbk KCU Kedoya Jakarta Barat dalam kaitannya dengan beban kerja dan stres kerja. Penelitian ini bertujuan untuk memahami cara-cara di mana variabel-variabel ini berinteraksi dalam lingkungan kerja dan lingkungan perbankan yang dinamis. Kuesioner digunakan untuk mengumpulkan data dengan metode penelitian kuantitatif. Populasi penelitian adalah karyawan PT Bank Central Asia Tbk KCU Kedoya Jakarta Barat, dan sampel dipilih berdasarkan standar yang telah ditentukan. Kuesioner yang dibuat menggunakan kerangka konseptual penelitian untuk mengumpulkan data. SmartPLS digunakan untuk analisis data guna menilai hipotesis penelitian dan mengukur pentingnya dan kekuatan korelasi antar variabel. Hasil dari penelitian ini bahwa Beban Kerja berpengaruh positif signifikan terhadap Kepuasan Kerja, Beban Kerja berpengaruh positif signifikan terhap Kinerja Karyawan, Kepuasan  berpengaruh terhadap Kinerja Karyawan, Stress Kerja berpengaruh  terhadap  Kepuasan Kerja,  Kepuasan Kerja berperan sebagai partial control yang berarti untuk mengetahui hubungan antar variabel terdapat hubungan langsung seperti Beban Kerja terhadap Kineja karyawan,  Kepuasan Kerja sebagai partial control dalam hubungan stress kerja terhadap Kinerja Karyawan. Pengukuran ini memberikan nilai Q2 sebesar 0.9865 atau 98,65%, yang menunjukkan bahwa nilai tersebut lebih tinggi dari nol. Sehingga membuktikan bahwa bahwa Kinerja Karyawan secara utuh dipengaruhi oleh variabel Beban Kerja, Stress Kerja dan Kepuasan Kerja sebesar 98,65% dan sisanya oleh variabel lain di luar model penelitian.
The Effect Of Job Satisfaction Mediating Organizational Culture And Compensation On Job Loyalty In Generation Z Nikmah, Wasilatun; Anggarini, Desy Tri; Armaniah, Henny
Jurnal Scientia Vol. 13 No. 03 (2024): Education and Sosial science, June - August 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v13i03.2559

Abstract

This research aims to determine the mediating effect of job satisfaction on the influence of organizational culture and compensation on work loyalty. This research method is quantitative descriptive. This research used a sample of 97 respondents by distributing online questionnaires. This research uses a Structural Equation Modeling (SEM) approach based on Partial Least Square (PLS) using SmartPLS 3.3 software. This research is census research. The research results show that all indicators used in this research are valid and reliable. Conclusion,Organizational culture, compensation and job satisfaction influence work loyalty. Also, job satisfaction has a role in mediating the influence of compensation on work loyalty. However, it does not mediate the influence of organizational culture on work loyalty.
Co-Authors Andri Rizko Yulianto Boyratan, Asadul Usud Dessy Suryani Desy Tri Anggarini Handoko, Melyani Henny Armaniah Herudini Subariyanti Isyana Emita Jatinurcahyo, R. Ninuk Riesmiyantiningtias Otto Siregar Popon Rabia Adawia Yulianto