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PELAYANAN KOMUNIKASI PERBANKAN DAN KEPUASAN NASABAH (PERSPEKTIF KOMUNIKASI ISLAM) Perdana, Dian Adi
Islamic Communication Journal Vol 4, No 2 (2019): EDISI JULI - DESEMBER
Publisher : Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/icj.2019.4.2.3959

This article explains about the optimization of banking communication services that causes customer (campus community) dissatisfaction. Banking communication services as the main source of the problem are not being able to use internet banking in banking services, the lack of employees at the nearest BTN operational office, payment schedules that are often delayed because of internet integrity connecting between the campus and the bank is broken and service dissatisfaction has not yet reached the remote area. This study is a qualitative research by doing interview, observation, and documentation in data collection. The interactive analysis model is done in a descriptive qualitative manner and the data is presented with a SWOT analysis to determine the company's situation and strategy. The conclusion is the component of customer satisfaction in the form of: responsiveness, compliance, empathy, tangible, reliability and assurance which are elements of patterns of improvement in communication services have a positive influence on customer satisfaction in using banking services. This must be started and addressed by prioritizing customer needs. Researchers found that service influences customer satisfaction, which means that the greater the influence of service, the greater the satisfaction achieved by these customers, and these efforts continue to be carried out by BTN in maintaining customer trust in the company. Another thing is the need to optimize the strength they have to respond to opportunities that arise from external companies.

PELAYANAN KOMUNIKASI PERBANKAN DAN KEPUASAN NASABAH (PERSPEKTIF KOMUNIKASI ISLAM) Perdana, Dian Adi
Islamic Communication Journal Vol 4, No 2 (2019): EDISI JULI - DESEMBER
Publisher : Fakultas Dakwah dan Komunikasi Universitas Islam Negeri Walisongo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/icj.2019.4.2.3959

This article explains about the optimization of banking communication services that causes customer (campus community) dissatisfaction. Banking communication services as the main source of the problem are not being able to use internet banking in banking services, the lack of employees at the nearest BTN operational office, payment schedules that are often delayed because of internet integrity connecting between the campus and the bank is broken and service dissatisfaction has not yet reached the remote area. This study is a qualitative research by doing interview, observation, and documentation in data collection. The interactive analysis model is done in a descriptive qualitative manner and the data is presented with a SWOT analysis to determine the company's situation and strategy. The conclusion is the component of customer satisfaction in the form of: responsiveness, compliance, empathy, tangible, reliability and assurance which are elements of patterns of improvement in communication services have a positive influence on customer satisfaction in using banking services. This must be started and addressed by prioritizing customer needs. Researchers found that service influences customer satisfaction, which means that the greater the influence of service, the greater the satisfaction achieved by these customers, and these efforts continue to be carried out by BTN in maintaining customer trust in the company. Another thing is the need to optimize the strength they have to respond to opportunities that arise from external companies.Â

Perilaku Organisasi melalui Dakwah terhadap Perkembangan Manajemen Partai Keadilan Sejahtera Wilayah Gorontalo Perdana, Dian Adi; Pakili, Mey Oktafiyanti
Tazkir : Jurnal Penelitian Ilmu-ilmu Sosial dan Keislaman Vol 6, No 2 (2020): 11 Articles, Pages 169 - 344
Publisher : Institut Agama Islam Negeri Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/tazkir.v6i2.3004

The behavior of an organization is largely determined by the behavior of each individual in the organization with the same aim to provide benefits to the surrounding environment. Cooperation and cohesiveness between individuals or groups in an organization cannot be separated from a leader figure because in organizations there must be various situational interactions that often lead to various pros and cons responses between parties for their respective goals. One of them happened in Partai Keadilan Sejahtera for Gorontalo Region which embraced members by implementing Islamic values in its activities, politics as a body, but da'wah was the main breath in organizational governance. This study discusses organizational behavior in political parties, namely Partai Keadilan Sejahtera for Gorontalo Region. This research is in a qualitative form that focuses on social and reality within the party which seeks to produce descriptive data from the speakers as well as observing their behavior by collecting data and analyzing it in order to present data and draw conclusions according to the problems found. The results of this study indicate that the Prosperous Justice Party applies da'wah in spreading its political influence. Da'wah carried out builds strong organizational behavior within the party, this has an impact on public trust or trust in the party. Beliefs based on Islam are implemented in various fields in 4 ways, namely Mihwar Tanzhimi, Mihwar Sya'bi, Mihwar Mu'assasi and Mihwar Dawlah as party political reforms

PEMBERDAYAAN MASYARAKAT MELALUI MANAJEMEN ZAKAT FITRAH PADA MASA PANDEMI DI DESA MOTOLOHU KECAMATAN HELUMO KABUPATEN BOLAANG MONGONDOW SELATAN Perdana, Dian Adi
Turast: Jurnal Penelitian dan Pengabdian Vol 9, No 2 (2021)
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Zakat is to purify the rights that a person has and separate the rights of others contained therein, so that it can provide benefits to others. The Indonesian government has regulated the management of zakat in UU no. 38 of 1999 about Zakat Management, regulations are made to facilitate the community in the process of collecting, managing and distributing zakat. This research discusses the management of zakat fitrah in Motolohu Village, Bolaang Mongondow Selatan Regency during the pandemic. The condition of the community is disturbed in paying zakat fitrah during the pandemic, especially in the economic sector. Researchers examined the management of zakat fitrah carried out by the government and zakat officials in Motolohu Village during the pandemic, the collection process, distribution and distribution of zakat fitrah during the pandemic, as well as the benefits of zakat fitrah for the community. This study uses a descriptive qualitative approach with various questions to the informants to get answers to social problems about community empowerment through zakat fitrah management in Motolohu Village during the pandemic. Data collection techniques used observation, interviews and documentation to several sources. The data that has been obtained are then analyzed in order to obtain the results presented in the form of conclusions. The results of research on the collection, management and distribution in Motolohu Village were carried out with different techniques. Collection of zakat, zakat administrators visit the houses of people who want to pay zakat. Zakat payments are divided into 3 levels, the process of collecting zakat is carried out optimally by paying attention to people's income. The public is advised to donate Rp. 5,000 / person. Distribution of zakat fitrah, officers distribute zakat fitrah equipped with health protective equipment. The benefits of zakat fitrah that are obtained by muzakki in Motolohu Village are the implementation of amaliyah which can still be applied by giving to those who have the right, especially in a pandemic situation.

Eksistensi dan Peran Dakwah Male Ta Ilayabe di Gorontalo Perdana, Dian Adi; Sahrain, Elvin; Apriani, Ibnu; Inaku, Rezki; Anuz, Moh. Alwi; Manani, Selitia; Karim, Hapsa
Jurnal Dakwah Vol. 23 No. 2 (2022)
Publisher : Fakultas Dakwah dan Komunikasi UIN Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jd.jd.23.2.22.1

Male Ta Ilayabe’s character which respected by the local community as ulama. How is the process, strategy, role and legacy of Male Ta Ilayabe's da'wah in Gorontalo. This research is qualitative with descriptive method using observation and interview data collection techniques. The data obtained then it studied, analyzed, interpreted to produce conclusions. The results of this study were his strategy by taking advantage of his position as an assistant of king as well as da’wah to the people of Gorontalo. His populist and simple attitude makes it easy in the process of da’wah. His role of da'wah as a messenger of taxes, the existence of religious-political relations became a factor in the penetration of Islam in the archipelago. His da'wah activities have an impact on changing the social community with the remains of tomb and Hunto mosque which have become religious and cultural tourism destinations in Gorontalo City.

Analysis of Using of Social Media as Communication for Lectures at PTKIN: Case Study of Da’wa Management of IAIN Sultan Amai Gorontalo and IAIN Pare-Pare Perdana, Dian Adi; Asmar, Afidatul
Proceedings of International Conference on Da'wa and Communication Vol. 2 No. 1 (2020): Moderate Da’wa: Instruments of Reception for the Superdiverse Society
Publisher : Da’wa and Communication Faculty of the Sunan Ampel State Islamic University, Surabaya, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/icondac.v2i1.392

Social media is a tool that cannot be separated from modern human life, regardless of age, location, profession, and status. Every message can be sent quickly and right to other people both short and far distances. The covid-19 outbreak makes everyone do social distancing to minimize the spread of the virus, including teaching and learning activities at schools and campuses. This research discusses social media that has used by students and lecturers in their online learning with various platforms directed by lectures or campus that occurred in students of the Da’wa Management department at IAIN Sultan Amai Gorontalo and IAIN Pare-Pare. This discussion aims to determine the analysis use the social media during the online learning period which has occurred in the last semester, so it will provide benefits to researchers and intellectuals to explore and learn effective ways of organizing online learning in the future. This study used a descriptive qualitative method that occurred in two different places (IAIN Sultan Amai Gorontalo and IAIN Pare-pare. The researcher collected data by observation, documentation, and interviews with several structured and non-structured questions. The data that has been collected and analyzed by the researcher to give conclusions from the problems that have been found. The results of this study indicate that the use of social media as communication for online lectures in the Da’wa Management Department of IAIN Sultan Amai Gorontalo and IAIN Pare-Pare is effective with several notes related to minor numbers on students' understanding of the material, personal enjoyment, influencing attitudes, social relations between students and lecturers. students and personal actions during the Covid-19 pandemic.

Halal Tourism Industry for the Improvement of Micro Economy in Gorontalo: Potential, Opportunity, and Challenge Perdana, Dian Adi; Tomayahu , Moh Hidayat; Kaaba , Titin S
JURNAL PENELITIAN Vol. 19 No. 2 (2022)
Publisher : Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28918/jupe.v19i2.6000

This research analyzes and examines the prospects, potentials, and obstacles to the development of halal tourism to improve a micro-economy in Gorontalo. This research is field research with descriptive qualitative analysis. The data source in this study is primary data obtained from the central and additional respondents who are assisted with secondary data from various literature in previous studies and essential archives in the field of tourism management. The techniques of taking the subject of this research are interview, observation, and documentation. The results of this study show that tourism marketing strategies throughout Gorontalo Province need to run better and by the wishes of tourist visitors because many obstacles still need to be resolved. SWOT analysis is carried out using the IFE (Internal Factor Evaluation) matrix, which describes the strengths and weaknesses of the company and the EFE (External Factor Evaluation) matrix, which describes the company's opportunity and threat factors, and the IE (Internal External) matrix which shows the position of the tourism industry currently halal in Gorontalo. The strengths and threats are more significant than the weaknesses, opportunities, and other factors. Therefore, it is a profitable position and must be watched out for, the manager has good strength, and there are threats from external or competitors for halal tourism in other provinces in Indonesia so that the manager can utilize the internal forces of the tours they have to the maximum and management parties also need to implement strategies that can minimize external threats, by making policies, forming an implementing team and a supervisory team to support tourism in Gorontalo Province to become visitorfriendly halal tourism.

Empowerment of Village Communities Around Forest Through Joint Community Forest Management (PHBM) in Kedungsuren Village Saerozi, Saerozi; Perdana, Dian Adi; Musyafak, Najahan; Susanto, Dedy; Hakim, Lukmanul; Jarong, Koree
Prosperity: Journal of Society and Empowerment Vol 4, No 1 (2024): June
Publisher : Universitas Islam Negeri Walisongo Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21580/prosperity.v4i1.20345

Community empowerment through the Joint Community Forest Management (PHBM) Program has been implemented so far by the Kendal Forest Management Unit (KPH) together with the community and has succeeded in improving the community economy in Kedungsuren Village. The aim of this study; is (1) knowing the causes of community poverty in Kedungsuren Village, (2) knowing community empowerment through Community Forest Management (PHBM). In this type of qualitative research, with a descriptive approach and case studies, the research locus in Kedungsuren Village is in the KPH Kendal forest area. Data collection using interviews, observation, and documentation. The research analysis uses qualitative description. The results of this research show that (1) the causes of poverty are poor quality of human resources, lack of agricultural land, lack of capital, agricultural products sold to intermediaries, lack of skills in managing livestock, and lots of agricultural pests. (2) Community empowerment through Joint Community Forest Management (PHBM), namely through community skills and additional business capital, entrepreneurial training for LMDH members, socialization and counseling for LMDH, community involvement in PHBM programs starting from planning to the monitoring stage and evaluation, and use of shared funds by LMDH.

Enhancing Religious Tourist Satisfaction: The Role of Service Quality and Facilities at Bubohu, Gorontalo Abdul Rahim Hamzah; Hendri Ajihuda; Abdul Charis; Saerozi; Perdana, Dian Adi
Jurnal Ekologi, Masyarakat dan Sains Vol 6 No 1 (2025): Jan-Jun 2025
Publisher : ECOTAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55448/b6n2hm47

Bubohu religious tourism is located in the coastal area of ??Bongo Village and is close to other tours, namely the Walima Emas Mosque and Dulanga Beach. This tour is close to hilly areas and the sea which is the main attraction. This halal tourism industry has an attraction for both domestic and foreign people, so that from time to time it continues to grow. This privately managed halal tourism continues to improve the quality of services and facilities to provide the best for visitors. This study aims to examine and analyze the effect of service quality and facilities on visitor satisfaction of religious tourism "bubohu". This research is a causality study with a quantitative approach. The population is all visitors to religious tourism "bubohu" in Gorontalo Province, while the sample is determined as many as 100 visitors by using random sampling. Data were collected using a questionnaire, then analyzed using multiple regression analysis. The results of the research show that the quality and service facilities, partially or jointly, have a significant effect on the satisfaction of visitors to the Bubohu religious tourism, with more than 50% of Gorontalo people feeling satisfaction when traveling or visiting the Bubohu religious tourism.

The Effect Of Utilization Of Productive Zakat Funds On Mustahik Empowerment at BAZNAS Gorontalo Regency Perdana, Dian Adi; Apriani, Ibnu; Macpal, Sunandar
International Journal of Islamic Finance Vol. 1 No. 1 (2023): May 2023
Publisher : Department of Islamic Financial Management, Faculty of Economics and Islamic Business, Sunan Kalijaga State Islamic University, Yogyakarta, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar

Background: Productive zakat is distributed to mustahiq to support economic development and the benefits can be felt. The aim of productive zakat is to provide a sustainable impact in alleviating poverty and improving the welfare of the people through a consistently productive economy. The phenomenon at BAZNAS Gorontalo Regency is that there needs to be socialization of productive zakat for the development of human resources and a comprehensive productive zakat movement program. Objectives: The aim of the research is to analyze the effect of utilizing productive zakat funds on the empowerment of mustahiq and to analyze the differences in the influence of utilizing productive zakat funds on empowering mustahiq. Novelty: The novelty of the research is to provide zakat analysis on the productive zakat aspect in small areas which has great potential for community economic empowerment and improving the quality of life of the community. Research Methodology / Design: This research approach uses quantitative methods, sampling methods using questionnaires, interviews and observations with quantitative descriptive analysis methods. The population in this study was 15% of the total mustahiq population. Findings: Even though productive zakat has an influence on the empowerment of mustahiq, there are some who fail to maintain, use and allocate productive zakat funds to their businesses so that they do not develop, and there are even minimal changes to the mustahiq. Implication: The impact of the research is the need to continue to increase the allocation of zakat funds for productive activities in order to build economic independence and welfare of mustahiq, maximize the use of zakat funds with regular training for mustahiq, and monitoring in the form of capital coverage reports provided in the form of financial reports to be more professional in managing zakat funds and the use of productive zakat funds is businesslike and serious in carrying out its business to empower mustahik.

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