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All Journal al-Afkar, Journal For Islamic Studies Indonesian Journal of Community Dedication Maternal Child Health Care Journal Dinasti International Journal of Digital Business Management Journal Informatic, Education and Management (JIEM) Economic Reviews Journal MES Management Journal Miracle Get Journal Bulletin of Inspiring Developments and Achievements in Midwifery
Widya Nengsih
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Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences Other

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Journal : Economic Reviews Journal

 1 
Pengaruh Kualitas Pelayanan dan Komunikasi Terapeutik Terhadap Kepuasan Pasien Rawat Jalan di Puskesmas Pabuaran Indah Kecamatan Cibinong Kabupaten Bogor Iis Maelani; Adriza; Widya Nengsih
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mrj.v4i4.868

Abstract

                The study aims to determine the influence of service quality and therapeutic communication on outpatient satisfaction at Pabuaran Indah Public Health Center, Cibinong District, Bogor Regency. This research employed a quantitative approach with a survey method, using data collection techniques including observation, interviews, questionnaires, and documentation studies. The sample consisted of all outpatient visitors during May–June 2024, 100 patients, selected using the census technique. The results show that the service quality is categorized as good, with an average score of 3.95. Service quality has a moderate relationship with patient satisfaction, indicated by a correlation coefficient (R) of 0.587 and a determination coefficient (R²) of 0.345, meaning that 34.5% of patient satisfaction is influenced by service quality. Therapeutic communication, also rated as good with an average score of 3.88, shows a strong relationship with patient satisfaction, with a correlation coefficient (R) of 0.744 and a determination coefficient (R²) of 0.553, indicating that 55.3% of patient satisfaction is influenced by therapeutic communication. Simultaneously, service quality and therapeutic communication have a strong relationship with patient satisfaction, with a correlation coefficient (R) of 0.709 and a determination coefficient (R²) of 0.509, meaning that both variables together influence 50.9% of patient satisfaction. In conclusion, service quality and therapeutic communication have a significant influence both partially and simultaneously on outpatient satisfaction at Pabuaran Indah Public Health Center.
Pengaruh Kompetensi dan Pelatihan Terhadap Kinerja Perawat Instalasi Bedah Sentral di Rumah Sakit Umum Daerah Ciawi Kabupaten Bogor Topan Andrian; Adriza; Widya Nengsih
Economic Reviews Journal Vol. 4 No. 4 (2025): Economic Reviews Journal
Publisher : Masyarakat Ekonomi Syariah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mrj.v4i4.869

Abstract

The performance of nurses in the Central Surgery Installation (Instalasi Bedah Sentral/IBS) is a crucial factor in ensuring the quality of healthcare services in hospitals. However, there is still a discrepancy between workload and the achievement of optimal performance, which is suspected to be related to competence and training effectiveness. This study aims to analyze the influence of competence and training on the performance of nurses in the Central Surgery Installation of Ciawi Regional Public Hospital (RSUD Ciawi), Bogor Regency. The research method used is quantitative with a survey approach. The population in this study consisted of all nurses in the IBS of RSUD Ciawi, totaling 150 individuals, with 100 respondents selected proportionally. Data collection was conducted through questionnaire distribution. Data analysis techniques included descriptive and inferential statistics using multiple regression, correlation, and the coefficient of determination. The results show that the nurses’ competence is generally categorized as very good, with a correlation coefficient (R) value of 0.608, indicating a strong relationship between competence and performance. The coefficient of determination (R²) value of 0.370 indicates that 37% of the performance variation is influenced by competence. Furthermore, the training received by nurses is generally good and has a strong relationship with performance, with a correlation coefficient (r) of 0.729 and a coefficient of determination (r²) of 0.532, meaning 53.2% of the performance variation is influenced by training. Simultaneously, competence and training have a strong and significant influence on performance, with a correlation coefficient (R) of 0.763 and a coefficient of determination (R²) of 0.582, indicating that 58.2% of the performance variation of IBS nurses at RSUD Ciawi is determined by these two variables. Therefore, continuous improvement of competence and training can serve as an important strategy to enhance nurse performance in the Central Surgery Installation of RSUD Ciawi.
Co-Authors Adriza Ainal Mardiah AMINAH Andrafikar Ardiansah, Ardiansah Aswin Naldi Sahim Ayi Wahid Budi Astyandini DEWI ANGGRAINI Hamdan Nur Iis Maelani Kusumawardani, Emi Naomi Isabella Hutabarat Nelvi Angraeni Nila Prastyaningsih NURHASAN Rahmaini Fitri Harahap Romadhonal Qodarul Akbar Sari Ida Miharti Sinaga, Elvina Sari Topan Andrian Vitria Komala Sari ⁠Indra Afrita