Garuda - Garba Rujukan Digital

Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce ariyanto, muhammad wahyu; Astuti, Rifelly Dewi
Jurnal Manajemen Industri dan Logistik Vol 7, No 1 (2023): page 01 - 204
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1063

The objective of this study was to examine the value of the influence of service quality dimensions, customer perceptions and beliefs on satisfaction in using delivery services. This research was conducted on selected shipping services via e-commerce in Indonesia with a total of 389 respondents. The novelty of this research lay in the social and economic conditions when the COVID-19 pandemic was still ongoing and according to government policies or calls for people to stay at home. This study concluded that the dimensions of assurance and empathy had a positive and significant effect directly and indirectly through trust on customer satisfaction, the tangible dimension only influenced customer satisfaction indirectly through trust. Meanwhile, the other two dimensions of service quality, namely responsiveness and reliability, did not affect customer satisfaction either directly or indirectly through trust. Trust could also mediate between the relationship between perceived value and customer satisfaction. It could be seen that it had an original sample value of 0.161 and a Pvalue of 0.000, which was smaller than 0.05.

Potential of Butterfly Pea Flower (Clitoria Ternatea) Extract as an Antidiabetic Agent Ariyanto, Muhammad Wahyu; Lestari, Puput Legia; Wafda Safanah Nadhiroh; Sulastri, Afianti; Amalia, Linda; Somantri, Budi
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 3 No. 2 (2025): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v3i2.1278

Diabetes mellitus is a chronic metabolic disorder characterized by hyperglycemia due to insulin deficiency or insulin resistance. Currently available pharmacological treatments often cause unwanted side effects, so alternative therapies that are safer and more effective are needed. This study aims to analyze the effectiveness of telang flower extract in reducing blood glucose levels and preventing complications. The potential of Clitoria ternatea as an antidiabetic agent was explored through a systematic literature review, using scientific databases such as Google Scholar, ScienceDirect, and Mendeley with the keywords “Clitoria ternatea AND diabetes AND blood glucose.” Inclusion criteria applied included experimental studies conducted on diabetes-induced mice samples, interventions with telang flower extract administration, and publications within the last 5 years (2021-2025). From a total of 1,858 articles identified, by applying the PRISMA-ScR method, 8 articles were obtained that met the inclusion criteria. The analysis showed that telang flower extract was effective in reducing blood glucose levels. This antidiabetic effect is thought to be due to the presence of flavonoids and other bioactive compounds in telang flowers that act as α-amylase enzyme inhibitors, antioxidants, and anti-inflammatories. These findings indicate the potential of Clitoria ternatea as a promising therapeutic alternative in the management of diabetes mellitus.

ENTREPRENEURIAL RECOGNITION: A REVIEW AND BIBLIOMETRIC ANALYSIS Nurruddin Zanky, Mokhammad; Rahma, Adelia; Wahyu Ariyanto, Muhammad
Jurnal Pendidikan Administrasi Perkantoran (JPAP) Vol 13 No 1 (2025): April
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpap.v13n1.p461-472

Phenomenon/Issue: Entrepreneurial recognition is a pivotal but underexplored concept in entrepreneurship studies, particularly in understanding how individuals identify and act upon business opportunities. The current literature lacks conceptual clarity and systematic mapping of this domain. Purpose: This study aims to conduct a comprehensive bibliometric analysis to map the landscape of entrepreneurial recognition research and identify key themes, gaps, and directions for future inquiry. Novelty: Unlike prior studies that focus narrowly on opportunity recognition, this paper provides the first systematic bibliometric overview of “entrepreneurial recognition” using co-word analysis to uncover structural relationships between key concepts and trends. Research Methods: A total of 198 publications from 2011 to 2021 were retrieved using the Publish or Perish software from Google Scholar. After applying selection criteria, 97 articles were analyzed using VOSviewer to conduct co-word mapping, and performance and science mapping approaches as suggested by Zupic & Čater (2015). Results: The findings reveal that scholarly discussions around entrepreneurial recognition remain in early development, with core themes including opportunity identification, entrepreneurial alertness, and the role of human and social capital. The visualization outputs identify five research clusters and highlight a need for further exploration into conceptual clarity, theoretical diversity, and the role of entrepreneurial alertness. Research Contributions: This study contributes to the entrepreneurship literature by providing a visual and thematic synthesis of entrepreneurial recognition research. It offers a foundation for scholars to refine theoretical frameworks, broaden methodological approaches, and investigate under-researched constructs such as entrepreneurial alertness and its impact on opportunity identification

Potential Of Butterfly Pea Flower (Clitoria Ternatea) Extract As An Antidiabetic Agent: Literature Review Lestari, Puput Legia; Ariyanto, Muhammad Wahyu; Nadhiroh, Wafda Safanah; Sulastri, Afianti; Somantri, Budi; Amalia, Linda
An-Najat Vol. 3 No. 4 (2025): November: An-Najat : Jurnal Ilmu Farmasi dan Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/an-najat.v3i4.2535

Diabetes mellitus is a chronic metabolic disorder characterized by hyperglycemia due to insulin deficiency or insulin resistance. The global prevalence of diabetes mellitus continues to increase, posing a significant health and economic burden to society. Conventional pharmacological treatments that are currently available often cause unwanted side effects, so alternative therapies that are safer and more effective are needed. This study aims to collect and analyze data related to the effectiveness of flower extract as an antidiabetic agent in reducing blood glucose levels and preventing complications associated with diabetes. The potential of Clitoria ternatea as an antidiabetic agent was explored through a systematic literature review. Article searches were conducted using scientific databases such as Google Scholar, ScienceDirect, and Mendeley with the keywords "Clitoria ternatea AND diabetes AND blood glucose". The inclusion criteria applied included experimental studies conducted on diabetic samples, interventions with bay flower extract administration, and publications within the last 5 years (2021-2025). From a total of 1,858 articles identified, by applying the PRISMA-ScR method, eight articles were obtained that met the inclusion criteria. The results of the analysis showed that flower extract was effective in reducing blood glucose levels in both diabetes-induced experimental animals and diabetic patients. This antidiabetic effect is thought to be due to the flavonoids and other bioactive compounds in butterfly pea flower that act as α-amylase enzyme inhibitors, antioxidants, and anti-inflammatories. These findings indicate the potential of Clitoria ternatea as a promising therapeutic alternative in the management of diabetes mellitus.

PERAN INTERVENSI STATIONARY BIKE DALAM MENURUNKAN TINGKAT KECEMASAN PADA DEWASA MUDA DENGAN GAYA HIDUP SEDENTARY Ariyanto, Muhammad Wahyu; Rahmi, Upik; Salasa, Sehabudin
Journal Health & Science : Gorontalo Journal Health and Science Community Vol 10, No 2 (2026): APRIL: JOURNAL HEALTH AND SCIENCE : GORONTALO JOURNAL HEALTH AND SCIENCE COMMUN
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35971/gojhes.v10i2.37695

Perilaku sedentary life pada dewasa muda semakin meningkat dan berkontribusi terhadap gangguan kesehatan fisik maupun psikologis. Aktivitas fisik aerobik diketahui memiliki efek positif terhadap kesehatan mental, namun penelitian spesifik yang mengkaji penggunaan stationary bike sebagai intervensi terstruktur pada dewasa muda sedentary masih terbatas. Penelitian ini memiliki kebaruan pada penggunaan stationary bike sebagai intervensi aerobik terstruktur yang ditujukan pada dewasa muda dengan gaya hidup sedentary, sebelumnya lebih banyak diteliti secara umum pada aktivitas fisik tanpa fokus pada satu modalitas latihan tertentu. Penelitian ini bertujuan untuk menganalisis pengaruh intervensi stationary bike terhadap tingkat kecemasan pada dewasa muda dengan gaya hidup sedentary. Penelitian menggunakan desain quasi-experimental dengan kelompok eksperimen dan kontrol menggunakan pendekatan pretest-posttest. Sampel berjumlah 40 responden yang dibagi menjadi dua kelompok. Intervensi berupa latihan stationary bike dilakukan tiga kali seminggu selama empat minggu dengan durasi 30 menit per sesi. Tingkat sedentary diukur menggunakan Sedentary Behaviour Questionnaire (SBQ) dan kecemasan diukur menggunakan Zung’s Self-rating Anxiety Scale (ZSAS). Hasil penelitian menunjukkan adanya penurunan skor kecemasan yang signifikan pada kelompok eksperimen setelah intervensi (P-value = 0,000), sedangkan pada kelompok kontrol terjadi peningkatan skor kecemasan yang juga signifikan (P-value = 0,026). Analisis perbandingan antar kelompok pada tahap posttest menunjukkan perbedaan tingkat kecemasan yang bermakna secara statistik antara kelompok eksperimen dan kontrol (p = 0,001). Disimpulkan bahwa intervensi stationary bike efektif dalam menurunkan kecemasan pada dewasa muda dengan gaya hidup sedentary.

Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce muhammad wahyu ariyanto; Rifelly Dewi Astuti
Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): 14 original research articles were authored/co-authored by 41 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1063

The objective of this study was to examine the value of the influence of service quality dimensions, customer perceptions and beliefs on satisfaction in using delivery services. This research was conducted on selected shipping services via e-commerce in Indonesia with a total of 389 respondents. The novelty of this research lay in the social and economic conditions when the COVID-19 pandemic was still ongoing and according to government policies or calls for people to stay at home. This study concluded that the dimensions of assurance and empathy had a positive and significant effect directly and indirectly through trust on customer satisfaction, the tangible dimension only influenced customer satisfaction indirectly through trust. Meanwhile, the other two dimensions of service quality, namely responsiveness and reliability, did not affect customer satisfaction either directly or indirectly through trust. Trust could also mediate between the relationship between perceived value and customer satisfaction. It could be seen that it had an original sample value of 0.161 and a Pvalue of 0.000, which was smaller than 0.05.

Enhancing Student Satisfaction Through Service Excellence in Higher Education Administration: A Qualitative Case Study Muhammad Wahyu Ariyanto; M Fahmi Zakariyah; Hafis Muaddab; Khudrotun Nafisah
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p64-83

This study explores service excellence strategies in improving the quality of educational administrative services to support student satisfaction at Universitas Negeri Surabaya. Using a qualitative case study approach, data were collected through in-depth interviews, direct observation, and document analysis involving administrative leaders, administrative staff, and students. The findings reveal that service quality improvement is implemented through several strategic dimensions, including service responsiveness, administrative standardization, staff professionalism, complaint management optimization, and digital transformation. These strategies contribute significantly to improving administrative efficiency, communication transparency, institutional trust, and students’ overall service experiences. The study further demonstrates that student satisfaction is influenced not only by procedural outcomes but also by interpersonal interactions such as empathy, responsiveness, and staff willingness to provide assistance. In addition, the findings indicate that challenges in service quality improvement include resistance to organizational change, limited human resources, inconsistent inter-unit coordination, and infrastructure constraints. The study reinforces the relevance of service excellence and SERVQUAL perspectives in higher education administration while highlighting the importance of sustainable institutional commitment, digital governance, and student-centered service culture. This research provides practical insights for higher education institutions in developing effective administrative service improvement strategies to strengthen educational quality and institutional competitiveness.

Title

Found 7 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 7 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 7 Documents
Search