M Fahmi Zakariyah
Universitas Negeri Surabaya

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

Enhancing Student Satisfaction Through Service Excellence in Higher Education Administration: A Qualitative Case Study Muhammad Wahyu Ariyanto; M Fahmi Zakariyah; Hafis Muaddab; Khudrotun Nafisah
Journal of Office Administration : Education and Practice Vol. 6 No. 1 (2026): May
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v6n1.p64-83

Abstract

This study explores service excellence strategies in improving the quality of educational administrative services to support student satisfaction at Universitas Negeri Surabaya. Using a qualitative case study approach, data were collected through in-depth interviews, direct observation, and document analysis involving administrative leaders, administrative staff, and students. The findings reveal that service quality improvement is implemented through several strategic dimensions, including service responsiveness, administrative standardization, staff professionalism, complaint management optimization, and digital transformation. These strategies contribute significantly to improving administrative efficiency, communication transparency, institutional trust, and students’ overall service experiences. The study further demonstrates that student satisfaction is influenced not only by procedural outcomes but also by interpersonal interactions such as empathy, responsiveness, and staff willingness to provide assistance. In addition, the findings indicate that challenges in service quality improvement include resistance to organizational change, limited human resources, inconsistent inter-unit coordination, and infrastructure constraints. The study reinforces the relevance of service excellence and SERVQUAL perspectives in higher education administration while highlighting the importance of sustainable institutional commitment, digital governance, and student-centered service culture. This research provides practical insights for higher education institutions in developing effective administrative service improvement strategies to strengthen educational quality and institutional competitiveness.
Strengthening Local Culture through Informal Education in the Era of Society 5.0 wiwin yulianingsih; Sjafiatul Mardliyah; Ali Yusuf; Diana Rahmasari; Frimha Purnamawati; Ganes Gunansyah; M Fahmi Zakariyah
Jurnal Pedagogi dan Pembelajaran Vol. 8 No. 3 (2025): October
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jp2.v8i3.102302

Abstract

In the era of Society 5.0, the preservation of local culture faces serious challenges due to the rapid flow of modernization and digitalization. This condition demands an adaptive value transmission strategy to prevent cultural identity from being eroded by developments. This study aims to analyze the role of informal education in strengthening local culture amidst the dynamics of modern society. The study used a qualitative approach with a case study design. Data were collected through participant observation, in-depth interviews with 15 informants, and documentation, and analyzed using the Miles and Huberman model. The subjects of this study were traditional leaders, village elders, parents, local youth, and participants in religious rituals. The results show that informal education takes place actively through family roles, involvement in traditional rituals, and intergenerational collaboration. Cultural values are inherited naturally through social practices without relying on the formal education system or digital technology. These findings confirm that community-based informal education is highly effective in maintaining cultural identity and building social resilience. The implications of this study provide a basis for developing contextual educational strategies relevant to the challenges of the digital era and modernization.
Peran Forum Kampung Bahasa (FKB) dalam Pengembangan Literasi Finansial Masyarakat Desa Tulungrejo Pare Kediri Jawa Timur M Fahmi Zakariyah; wiwin yulianingsih
JPUS: Jurnal Pendidikan Untuk Semua Vol 4 No 2 (2020): Jurnal Pendidikan Untuk Semua, Juni 2020
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.663 KB) | DOI: 10.26740/jpus.v4n2.p20-34

Abstract

Literasi saat ini tidak lagi hanya sekadar diartikan sebagai kemampuan membaca, menulis, dan berhitung, tetapi juga melek ilmu pengetahuan dan teknologi, keuangan, budaya dan kewargaan, kekritisan pikiran, dan kepekaan terhadap lingkungan sekitar. Dalam penelitian ini, peneliti berfokus pada ranah pengembangan literasi finansial masyarakat Desa Tulungrejo Pare Kediri. Tujuan dati penelitian ini yaitu untuk mendeskripsikan dan menganalisis peran Forum Kampung Bahasa (FKB) dalam pengembangan budaya literasi masyarakat Desa Tulungrejo beserta faktor pendukung dan penghambatnya. Desain penelitian ini menggunakan penelitian kualitatif dan rancangan yang digunakan adalah studi kasus. Data dikumpulkan dengan menggunakan teknik wawancara mendalam, observasi pertisipasi dan dokumentasi. Analisis data dalam penelitian ini dengan pengumpulan data, penyajian data dan penarikan kesimpulan. Setelah tahapan tersebut, data diuji keabsahannya dengan creadibility, transferability, confirmability. Hasil penelitian ini menunjukkan bahwa Peran yang dilakukan oleh FKB meliputi peran manajerial dan peran sebagai fasilitator. Peran FKB memiliki dampak yang positif dalam pengembangan literasi finansial masyarakat Desa Tulungrejo meskipun terdapat beberapa hambatan seperti masih minimnya sarana dan prasarana penunjang literasi finansial bagi masyarakat.
Model Pembelajaran “SMART” dalam Membentuk Keterampilan 4C (Critical Thinking, Creativity, Communication, And Collaboration) Anak Usia Dini Desika Putri Mardiani; Tri 'Ulya Qodriyati; Yatim Riyanto; M Fahmi Zakariyah; Shobri Firman Susanto
Transformasi : Jurnal Penelitian dan Pengembangan Pendidikan Non Formal Informal Vol. 12 No. 2 (2026): September
Publisher : Program Studi Pendidikan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jtni.v12i2.20636

Abstract

Abstract: The realisation of the ‘Golden Generation of 2045’ and high-quality education must be underpinned by equipping young children with 21st-century skills. The implementation of current learning models has, in fact, shown limitations in integrating critical thinking, creativity, communication and collaboration, whilst also instilling character and spiritual values. The aim of this study is to analyse the implementation of the SMART (Speak, Motivate, Act, Reflect, Thrive) learning model in developing the 4C skills in early childhood. A qualitative research approach was adopted, with interviews as the primary data collection technique, supported by observation and documentation. Thematic analysis was used to identify patterns in the application of the SMART model and its contribution to the development of children’s 4C skills. The results of the study indicate that the SMART model is capable of integrating  the development of 4C skills into all stages of learning. The ‘Speak’ stage: children demonstrate increased confidence in speaking and the ability to lead activities through the use of microphones; ‘Motivate’ and ‘Act’: encourage active participation, responsibility and the ability to collaborate in group activities; ‘Reflect’ and ‘Thrive’ help children develop reflective skills, self-confidence and readiness to face more complex learning challenges. Consequently, this model serves as an effective learning alternative for the holistic development of the 4C skills in early years education. Abstrak: Terwujudnya generasi emas 2045 sekaligus pendidikan berkualitas perlu diperkuat dengan pembekalan keterampilan abad ke-21 pada anak usia dini. Penerapan model pembelajaran yang telah dilakukan sebelumnya masih menunjukkan keterbatasan dalam mengintegrasikan kemampuan berpikir kritis (critical thinking), kreativitas (creativity), komunikasi (communication), dan kolaborasi (collaboration) sekaligus menginternalisasikan nilai-nilai karakter dan spiritual. Tujuan penelitian ini menganalisis implementasi model pembelajaran SMART (Speak, Motivate, Act, Reflect, Thrive) dalam membentuk keterampilan 4C pada anak usia dini. Pendekatan penelitian kualitatif dengan teknik utama pengumpulan data berupa wawancara, observasi dan dokumentasi sebagai teknik pendukung. Analisis tematik digunakan untuk mengidentifikasi pola penerapan model SMART dan kontribusinya mengembangkan keterampilan 4C anak. Dari hasil observasi dan wawancara mendalam serta dokumentasi diperoleh data bahwa Model SMART mampu mengintegrasikan pengembangan keterampilan 4C ke dalam seluruh tahapan pembelajaran. Tahap Speak: anak menunjukkan peningkatan keberanian berbicara dan kemampuan memimpin kegiatan melalui pemanfaatan media mikrofon; Motivate dan Act: mendorong partisipasi aktif, tanggung jawab, serta kemampuan bekerja sama dalam kegiatan kelompok; Reflect dan Thrive membantu anak mengembangkan kemampuan reflektif, kepercayaan diri, serta kesiapan menghadapi tantangan belajar yang lebih kompleks. Implikasinya, Model ini menjadi alternatif pembelajaran efektif untuk mengembangkan keterampilan 4C secara holistik pada pendidikan anak usia dini.