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All Journal Journal of Business and Management ELECTRA : Electrical Engineering Articles Journal of Advance in Language, Literature, and Education
Salsabila, Regina
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Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media

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CUSTOMER’S SERVICE EXPECTATION AND EXPERIENCE OF FREDDO COFFEE SHOP BANDUNG Salsabila, Regina; Aprianingsih, Atik
Journal of Business and Management Vol 7, No 3 (2018)
Publisher : Journal of Business and Management

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Abstract

Abstract. The coffee industry has proliferated in big cities, especially the city of Bandung. The rapid development makes every coffee shop requires strategies to survive. One good marketing activity as a strategy that can be done to compete is by providing excellent quality service. Likewise, with Freddo Coffee Shop, they have experienced a decline in revenue for three consecutive months and want to get out of the problem by improving the quality of service and creating loyalty from customers. So, the purpose of this research is to evaluate the service quality of Freddo Coffee Shop by finding out the gap between customer’s service expectation and customer’s service experience.This study uses several attributes such as tangible, reliability, assurance, responsiveness, and empathy. The results of the measurements displayed through the Importance-Performance Matrix. Respondents of this study are 200 visitors of Freddo Coffee Shop and data were processed using SPSS. The result of this study is to give Freddo Coffee Shop recommendation to improve its service quality.Keyword: Customer’s Service Expectation, Customer’s Service Experience, Freddo Coffee Shop, Service Gaps, Service Quality
Sistem Pengisian Baterai Konstan Tegangan Berbasis Fuzzy Logic Pada Aplikasi Off Grid Rumah DC Nisa, Karimatun; Salsabila, Regina; Rifadil, Moch Machmud; Sutedjo, Sutedjo; Mahendra, Luki Septya
ELECTRA : Electrical Engineering Articles Vol. 3 No. 2 (2023)
Publisher : UNIVERSITAS PGRI MADIUN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/electra.v3i2.15711

Abstract

Pada penelitian yang diusulkan dirancang Rumah DC dengan kapasitas daya 200 watt. Rumah DC berisikan beban – beban rumah tangga DC. Panel surya digunakan sebagai sumber dari Rumah DC. Konverter daya yaitu SEPIC terhubung dengan panel surya yang berfungsi sebagai pengisian baterai dengan tegangan keluaran sebesar 14,8 V . Luaran tegangan panel surya adalah 18 V, dari panel surya akan diturunkan tegangannya melalui SEPIC konverter sesuai dengan nilai duty cycle yang diatur pada mosfet untuk mengisi daya baterai sesuai dengan kebutuhan beban baterai lead acid 12V/140 Ah. Sistem pengisian baterai yang digunakan adalah  metode constant voltage (CV) dengan diberikan algoritma fuzzy logic. Simulasi yang akan disajikan yaitu SEPIC telah dikontrol menggunakan algoritma fuzzy dengan metode CV dengan set point 14,8 V , sehingga dengan algoritma fuzzy digunakan untuk control pengisian baterai. Sedangkan pada pengujian alat, tegangan pengisian baterai dapat dikontrol menggunakan logika fuzzy yaitu dengan rata – rata tegangan pengisian 14,8 V  dengan iradiasi yang bervariasi. Oleh karena itu desain ini dapat diaplikasikan pada Rumah DC 12 V/200 watt. 
A Pragmatic Analysis of Clickbait Headlines in the Celebrity Rubric of Indozone Salsabila, Regina; Djauhari, Otong Setiawan
Journal of Advance in Language, Literature, and Education Vol. 1 No. 2 (2025): Journal of Advance in Language, Literature, and Education, June 2025
Publisher : Lembaga Publikasi Ilmiah Dwipantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64616/joalle.v1i2.45

Abstract

This study examines implicature in celebrity clickbait headlines of the Indonesian online media platform Indozone. Framed by Grice’s Cooperative Principle (1975), which consists of the maxims of Quantity, Quality, Relevance, and Manner, the research identifies strategic violations of these maxims that generate reader inference. Using a qualitative-descriptive method, the study analyzes how such violations construct conversational implicatures that provoke curiosity and emotional engagement. The findings reveal that most headlines intentionally flout the maxims of Quantity, Manner, and Relevance by omitting key information, using vague or suggestive language, and emphasizing sensational or emotionally charged content. These pragmatic strategies manipulate attention and increase click-through rates. The study also highlights how implicature functions not only as a tool for communication but as a persuasive device in digital journalism. By situating the analysis within the Indonesian context, this research contributes to the field of pragmatics and media studies. It further calls for enhanced media literacy, suggesting that understanding implicature in headlines equips readers to interpret online content more critically and ethically.
Qur’anic Intertextuality in Mohtasham Kashani’s Davazdah-Band: A Genettian Perspective Salsabila, Regina; Sakinah, R. Myrna Nur
Journal of Advance in Language, Literature, and Education Vol. 1 No. 3 (2025): Journal of Advance in Language, Literature, and Education, September 2025
Publisher : Lembaga Publikasi Ilmiah Dwipantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64616/joalle.v1i3.58

Abstract

Religious poetry in the Shi’a tradition serves not only as a medium of mourning but also as a vehicle for theological expression and spiritual reflection. Mohtasham Kashani’s Davazdah-Band, a central elegy in classical Persian literature, intricately weaves Qur’anic references into its portrayal of the Karbala tragedy. Despite its cultural significance, the poem has received limited scholarly attention in terms of its intertextual engagement with the Qur’an, particularly in Indonesian academic discourse. This study investigates how Qur’anic verses are embedded, recontextualized, and transformed within Davazdah-Band to reinforce Shi’a theological ideals. Employing a qualitative-descriptive approach based on Gérard Genette’s theory of transtextuality, the research identifies instances of direct quotation, thematic allusion, and symbolic transformation. The analysis reveals that Qur’anic imagery, such as water, blood, patience, and sacrifice, is repurposed to sacralize the suffering of Husayn and legitimize the Shi’a worldview. The elegy thus becomes a site of devotional performance, where poetic form and sacred text converge to construct collective memory and religious identity.
Co-Authors Atik Aprianingsih Djauhari, Otong Setiawan Luki Septya Mahendra Nisa, Karimatun Retno Adriyani Rifadil, Mochammad Machmud Sakinah, R. Myrna Nur Sutedjo Sutedjo Syahrul R, Syahrul