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All Journal ETIKONOMI JURNAL ILMU MANAJEMEN DAN BISNIS E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Bisnis, Manajemen, dan Informatika Jurnal Kajian Akuntansi Jurnal ASET (Akuntansi Riset) Jurnal Riset Akuntansi dan Keuangan Journal of Economic, Bussines and Accounting (COSTING) Owner : Riset dan Jurnal Akuntansi Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Creative Research Journal Jurnal Samudra Ekonomi dan Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ekuilnomi Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) JUKESHUM: Jurnal Pengabdian Masyarakat Jurnal Ekonomi Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat Journal International of Lingua and Technology Journal of Accounting and Finance Management (JAFM) JRAP (Jurnal Riset Akuntansi dan Perpajakan) MIMBAR : Jurnal Sosial dan Pembangunan Kajian Akuntansi Cakrawala : Management Science Journal
Rima Rachmawati
Universitas Widyatama
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Nursing Public Health Social Sciences Other

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The Quality of Information System Applications and Service Quality Increases Customer Satisfaction Ilham Hidayah Napitupulu; Rima Rachmawati; Rini Lestari
MIMBAR : Jurnal Sosial dan Pembangunan Volume 39, No. 1, (June 2023) [Accredited Sinta 2, No 10/E/KPT/2019]
Publisher : UPT Publikasi Ilmiah (Universitas Islam Bandung)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/mimbar.v39i1.2261

Abstract

Abstract. This paper examines the quality of service and the quality of online motorcycle taxi system applications that can affect consumer satisfaction during the Covid-19 pandemic. This research is the development of the TAM concept that provides hope, and can help to predict user attitudes and acceptance of information system technology. The user's perception of the application system depends on the quality of the information system available, where the quality measures of the online application system are Reliability, Flexibility, Security, Easy to use, Privacy, Accessibility. This research is a survey research using a questionnaire as a source of processed data. Determination of the research sample using justment sampling. Questionnaires were distributed to respondents using the online motorcycle taxi application, in this case GOJEK, as many as 340 respondents. Research data were analyzed using multiple linear regression with SPSS tools. The results of the study explain that only flexibility has no effect on customer satisfaction, while service quality, Reliability, Security, Easy to use, Privacy, Accessibility have an effect on customer satisfaction. Using the TAM concept, online motorcycle taxi providers can retain old customers and find new customers by conducting surveys at certain periods of online motorcycle taxi users' consumers.
Co-Authors Abdul Halim, Radhi Abu, Janine Acep Komara Ait Novatiani Amna, Laila Andi Harmoko Arifin Andry Arifian Rachman Arie Fitria Arifian, Andry Aulia Hafiizh Barus, Irene Sukma Lestari Cosa, Kenneth Daenuwy, Angela Brenette Deliana Deliana Diana Sari Dini Arwati, Dini Elismayanti Rembe Evi Octavia Evi Octavia F. Rodelas, Allan Nicko Firdaus, Rayhan Fryan Sopacua Gunawan, Mochamad Rizqi Hafiizh, Aulia Herawati, Shinta Dewi Herry Achmad Buchory Irene Sukma Lestari Barus Kumalawati, Nilna Kurniasih, Cucu Kusumah, R Wedi Rusmawan Laksono Trisnantoro Lelepary, Heppy Leunard Lestari Barus, Irene Sukma Lutfillah, Muhammad Maharjan, Kailie Meita Lukitawati Sujatna Mirna Dianita Mirna Dianita Mirna Triana Miyanto, Agus Napitupulu, Ilham Hidayah Nurul Hanifah Prasetyo, Dandy Eko Putri Pereunnika G R. Ait Novatiani R. Wedi Rusmawan Kusumah Rachman, Andry Arifian RACHMAT HIDAYAT Rachmat Hidayat Rahmawati, Eko Rini Lestari Rosalinda B Lacerona Rudy Lizwaril Sendi Gusnandar Arnan Suhardi Suhardi Tomi Apra Santosa Usmany, Paul Wedi Rusmawan, R. Yuniarti, Rita Zani, Benny Novico Zulpikar, Firman