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Pengaruh Bentuk Pelayanan SDM, Fasilitas dan Promosi terhadap Kepuasan Pelanggan PT. Asia Sakti Wahid Foods Manufacture Medan Sylvani, Sylvani; Merkury, Kenjie; Rangkuti, Dhita Adriani; Lubis, Andrew Satria
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 3 (2024): Oktober
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i3.5403

Abstract

This research aims to determine the influence of HR services, facilities and promotions on customer satisfaction at PT. Asia Sakti Wahid Foods Manufacture Medan. The population of this research includes all customers during the 2022 period. The sample was determined using accidental sampling technique, so that there were 100 respondents. The research results reveal that simultaneously and partially there is a positive and significant influence between the variables of HR services, facilities and promotions on customer satisfaction at PT. Asia Sakti Wahid Foods Manufacture Medan.
Pengaruh Person Job Fit Dan Lingkungan Kerja Non Fisik Terhadap Kinerja Pegawai Di Dinas Lingkungan Hidup Kabupaten Cirebon Al Amachdi; Wiwi Hartati; Sylvani Sylvani
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 5 No. 3 (2025): November : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v5i3.7800

Abstract

This study aims to analyze the influence of Person Job Fit and Non-Physical Work Environment on the performance of civil servants at the Environmental Service Office of Cirebon Regency. The background of this research is the problem of fluctuating employee performance, the mismatch between individual characteristics and job demands, as well as the perception of an insufficiently supportive non-physical work environment. This study employs a quantitative method, with a population of 75 employees, and uses a saturated sampling or census technique for sampling. Data collection techniques include observation, interviews, and questionnaires. Data were analyzed using multiple linear regression tests to examine the influence of each variable, with the help of SPSS 25. The results show that Person Job Fit has a positive and significant effect on employee performance. Similarly, the Non-Physical Work Environment also has a positive and significant effect on employee performance. Furthermore, simultaneously, both variables have a significant effect on employee performance. These findings reinforce the importance of aligning individuals with their jobs (Person Job Fit) and establishing a harmonious Non-Physical Work Environment to enhance employee performance, particularly in the public service sector of the Environmental Service Office of Cirebon Regency.
Manajemen Sumber Daya Insani dalam Bisnis Syariah: Perspektif Pendidikan dan Pengembangan Kompetensi Karyawan Muhammad Syafri; Sylvani Sylvani; Ratu Kemala; Dhani Sudirman; Al-Amin Al-Amin
Astina: Jurnal Ekonomi Utama Vol 4 No 1 (2025): Jurnal Ekonomi Utama (Juria)
Publisher : CV. Astina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55903/juria.v4i1.260

Abstract

Penelitian ini bertujuan untuk mengkaji manajemen sumber daya insani (SDI) dalam bisnis syariah dengan fokus pada aspek pendidikan dan pengembangan kompetensi karyawan. Pendekatan kualitatif digunakan untuk memperoleh pemahaman mendalam mengenai praktik dan tantangan yang dihadapi oleh karyawan dan manajer di sektor perbankan syariah, usaha mikro syariah, dan lembaga keuangan syariah lainnya. Data dikumpulkan melalui wawancara mendalam, observasi partisipatif, serta kuesioner terbuka, dan dianalisis menggunakan teknik analisis tematik dan triangulasi data untuk memastikan validitas hasil. Hasil penelitian menunjukkan bahwa pendidikan dan pelatihan dalam bisnis syariah tidak hanya berfokus pada peningkatan kompetensi teknis, tetapi juga mengintegrasikan nilai-nilai syariah seperti integritas, kejujuran, dan tanggung jawab sosial. Program pelatihan yang efektif mampu meningkatkan kinerja operasional dan manajerial sekaligus memperkuat kesadaran karyawan terhadap prinsip-prinsip syariah. Meskipun terdapat tantangan seperti keterbatasan sumber daya dan resistensi terhadap perubahan, adaptasi metode pelatihan yang kontekstual dan dukungan kepemimpinan yang kuat menjadi faktor kunci keberhasilan. Perbedaan praktik pendidikan dan pengembangan kompetensi juga ditemukan antara perbankan syariah yang lebih formal dan usaha mikro syariah yang lebih fleksibel. Penelitian ini memberikan kontribusi teoritis dan praktis dalam pengelolaan SDI berbasis syariah serta rekomendasi strategis untuk pengembangan SDM yang berkelanjutan dalam bisnis syariah.