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All Journal Jurnal Pariwisata Pesona Tourism Scientific Journal Journal of Tourism Destination and Attraction Jurnal Pengabdian Masyarakat IPTEKS Jurnal Sains Manajemen dan Bisnis Indonesia Jurnal Kepariwisataan dan Hospitalitas Community Development Journal: Jurnal Pengabdian Masyarakat Sadar Wisata: Jurnal Pariwisata Jurnal Teknik Mesin, Industri, Elektro dan Informatika Journal Of Humanities Community Empowerment Relasi : Jurnal Ekonomi Jurnal Pengabdian Masyarakat Jurnal Pariwisata dan Perhotelan Jurnal Pengabdian Masyarakat Manage Sadar Wisata: Jurnal Pariwisata
Octavy Sandy, Syah Riza
Universitas Muhammadiyah Jember
Religion Agriculture, Biological Sciences & Forestry Humanities Astronomy Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Relasi : Jurnal Ekonomi

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Analisis Inovasi Berbasis Teknologi Dalam Keunggulan Bersaing Pada Pengalaman Pelanggan Serta Loyalitas Pelanggan Di Industri Perhotelan Kabupaten Jember Sandy, Syah Riza Octavy; Faozen, Faozen
RELASI : JURNAL EKONOMI Vol 20 No 2 (2024)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v20i2.1077

Abstract

This research aims to examine technology-based innovation in competition excellence, customer experience, customer loyalty in the hotel industry in Jember Area. So that through this research we can provide reference ideas for stakeholder partners, namely Hotel Indonesia Jember Branch and Restaurant Association (PHRI) and more specifically hotel services business actors as a reference in making policies in responding to hotel marketing strategies that correlate with customer practices and customer loyalty. This The research aims to find out and test technology-based innovation competitively excellence, customer experience, customer loyalty in the hotel industry (Case III Star Hotel Study in Jember Regency). The population of this study is Hotel guests. This activity stage begins with a survey, namely testing research instrument. After obtaining a valid instrument, the research team then left go to the field to dig up information by interviewing and distributing questionnaires to obtain primary and secondary data. The data obtained are processed using a statistical processing application program. The next stage is prepare a final report based on the results of data and scientific analysis publication as the output of this research.
Co-Authors Agung Yuliyanto Nugroho Akasia, Nafila Eka Amara Diva Abigail Anggraini, Cristian Rizqi Aqmarina Maulida Bakti, Budi Satria Cristian Rizqi Anggraini Faozen Faozen Feozen Feozen Ferat Kristanto Hadi Jatmiko Hadi Jatmiko Heni Pujiastuti Icha Cahyaning Fitri Juhanda Lafifa, Ainil Meidivva Naraya Sabrina Nadia Fijiriani Rahmaningtyas Fitriana A Rizaldi, Rachmad Iful Sri Yulianto Fajar Pradapa