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Yudianto, Kifni
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Journal : Journal of Citizen Research and Development

 1 
Pengaruh Kinerja Petugas Fasilitas Terminal Terhadap Kepuasan Penumpang di Bandar Udara Internasional Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan Kalimantan Timur Rizal, Muhammad Roemzy Azizi; Yudianto, Kifni
Journal of Citizen Research and Development Vol 1, No 2 (2024): November 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jcrd.v1i2.3954

Abstract

Kinerja merupakan hasil fungsi pekerjaan atau kegiatan seseorang dalam satu organisasi yang dipengaruhi oleh berbagai faktor untuk mencapai tujuan organisasi dalam periode waktu tertentu. Sedangkan Fasilitas terminal penumpang yang digunakan pada proses keberangkatan dan kedatangan itu sendiri yang meliputi pemeriksaan penumpang dan bagasi, pelayanan check-in, imigrasi keberangkatan, imigrasi kedatangan, pelayanan bea cukai, ruang tunggu, keberangkatan dan pelayanan bagasi. Oleh sebab itu, petugas pelayanan di setiap Bandar Udara harus memberikan pelayanan terbaik saat melayani penumpang atau membantu permasalahan penumpang. Penelitian ini menggunakan metode kuantitatif yaitu dengan menyediakan data yang dapat diukur dan dianalisis secara statistik. Teknik pengumpulan data menggunakan kuesioner yang ditujukan kepada 100 penumpang sebagai responden dan pengambilan sampel menggunakan rumus slovin. Data yang dikumpulkan kemudian dilakukan analisis regresi linear sederhana, uji persial (uji T) dan koefisien determinasi. Hasil penelitian ini dapat dibuktikan melalui hasil ouput uji T statistik menggunakan SPSS versi 29, yang dimana kepuasan penumpang memiliki nilai 36.563 dan nilai positif 0.282 yang terdapat pada koefisien regresi variabel bebas menggambarkan bahwa arah hubungan Kinerja Petugas dengan Kepuasan Penumpang adalah searah dan uji T kualitas pelayanan 3.231 1.661 dan nilai signifikan 0,00 0,05 sehingga hasil analisis dapat dibuktikan bahwa Kinerja Petugas berpengaruh terhadap Kepuasan Penumpang, maka Ha diterima artinya terdapat pengaruh positif dan signifikan Efektivitas Petugas terhadap Kepuasan Pelanggan. Jadi, kesimpulan bahwa hubungan antara variabel independen dengan variabel dependen sangat kuat. Besarnya R Square (R2) adalah 0.096. Hasil perhitungan statistik ini berarti bahwa kemampuan variabel independen dalam menerangkan variasinya perubahan variabel dependen sebesar 9.6%, sedangkan sisanya sebesar 90.4% (100%-9.6%) diterangkan oleh faktor-faktor lain di luar model regresi yang dianalisis.
The Supervising Role of the Apron Movement Control (AMC) Unit on Aviation Security and Safety at Pattimura Ambon International Airport Hitimala, Aghaiif; Yudianto, Kifni
Journal of Citizen Research and Development Vol 1, No 2 (2024): November 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jcrd.v1i2.3624

Abstract

Security and safety are crucial factors in aviation activities, considering the sensitivity of air transportation that requires assurance of safety at all times. The success of the AMC unit's tasks and responsibilities is measured by their ability to optimize supervision, thus creating safe and secure conditions, in accordance with applicable regulations. This study aims to evaluate the role of the AMC unit in ensuring security and safety in the airside area of Pattimura Ambon International Airport and to identify obstacles in supervision in the area. The approach used in this study is descriptive qualitative. The data collected consists of primary and secondary data. Primary data is obtained through observation and interviews, while secondary data comes from literature studies and photographs related to the problem being studied. Data analysis techniques involve data reduction, data presentation, and drawing conclusions. To ensure the validity of the data, triangulation techniques are used. The research was conducted in March 2024. The results of the study indicate that the AMC unit at Pattimura Ambon International Airport has carried out supervision well in accordance with the standard operating procedures PM-IK (Quality Procedures and Work Instructions). Supervision covers four components of the work area: Airport Operation Control Center (AOCC), Data Entry, Field Inspection, and Aviobridge Operations. Supervision is carried out through inspections every two hours for FOD and fuel spills, supervision of aircraft movements and engine running up/idle, GSE vehicle speed, and worker compliance with the use of Personal Protective Equipment. The AMC unit strives to implement the 3S+1C principle (Safety, Security, Service, and Compliance). The obstacles faced include a shortage of personnel, which causes an increase in workload and less than optimal supervision, as well as violations by service users or workers in the airside area, which have the potential to cause accidents.
Pengaruh Fasilitas Ruang Tunggu Terhadap Tingkat Kepuasan Penumpang di Bandara Supadio Pontianak Damaiyanti, Annanda Putri; Yudianto, Kifni
Journal of Citizen Research and Development Vol 1, No 2 (2024): November 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jcrd.v1i2.3852

Abstract

Penelitian ini membahas tentang Pengaruh fasilitas ruang tunggu domestik terhadap tingkat kepuasan penumpang di Bandar Udara Internasional Supadio Pontianak. Alasan penelitian ini dilakukan adalah untuk memenuhi kepuasan dan kenyamanan para penumpang saat berada atau menggunakan fasilitas di ruang tunggu. Penelitian ini bertujuan untuk mengidentifikasi pengaruh fasilitas ruang tunggu terhadap kepuasan penumpang. Metode yang digunakan dalam penelitian ini adalah kuantitatif. Populasi pada penelitian ini mengacu pada data statistik penerbangan pada bulan agustus Bandar Udara Internasional Supadio Pontianak sebanyak 98,947 orang. Sampel pada penelitian ini adalah penumpang yang berada diruang tunggu domestik terminal Bandar Udara Supadio Pontianak yang berjumlah 50 orang. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik Non Probability Sampling. Teknik pengumpulan data dalam penelitian ini menggunkan kuesioner, observasi, dan dokumentasi. Teknik analisis data menggunakan Uji Validitas, Uji Reliabilitas, Regresi Linier Sederhana, Uji Parsial, dan Koefisen Determinasi. Hasil pada penelitian ini adalah dilihat dari hasil uji t, nilai t hitung sebesar 1,745 sedangkan t tabel 0,278. Maka pada penelitian ini dikatakan adanya pengaruh kepuasan penumpang setelah menggunkan fasilitas ruang tunggu di Bandar Udara Supadio Pontianak. Hasil uji koefisen determinasi menyatakan ada kecocokan antar variabel Y dan variabel X sebesar 60,1% disimpulkan bahwa hubungan antara variable independen dan variable dependen sangat kuat.
Analysis of Apron Movement Control (AMC) Personnel Availability Towards Airside Supervision Operational Activities of PT Angkasa Pura I Pattimura Ambon International Airport Kampono, Muhamad Fajrul; Yudianto, Kifni
Journal of Citizen Research and Development Vol 1, No 2 (2024): November 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jcrd.v1i2.3623

Abstract

Apron Movement Control (AMC) is a unit that is responsible for flight operations, aircraft movement supervision, vehicle traffic, passengers and cleanliness supervision in the airside area and recording flight data on the apron. AMC officers are one of the factors that also determine the achievement of organizational goals in the airport sector, because the human resources of AMC officers are the subject of every activity in the organization, the assessment for subjects is carried out through their performance assessment. Through a combination of human resources, facilities/equipment and procedures in a series of elements that work together in carrying out the functions and tasks of supervision and service on the airside so that the goals are achieved. This study aims to determine the supervision of the AMC unit at Pattimura Ambon International Airport in terms of human resources and supporting facilities as well as obstacles in carrying out supervision in the airside area and efforts to overcome obstacles. This study uses a descriptive qualitative approach. The data used are primary and secondary data. Primary data is obtained from observation and interviews, while secondary data comes from literature studies and photographs related to the problems studied. The data analysis techniques used are data reduction, data presentation and drawing conclusions. To test the validity of the data, the triangulation technique is used. The research time was in March 2024. The results of the study showed that the supervision of the AMC unit at Pattimura Ambon International Airport was carried out in accordance with PM-IK (Quality Procedures and Work Instructions), starting from supervision of FOD (foreign object debris), fuel spills, vehicle speed according to SKEP/140/VI/1999, supervision of aircraft movements, supervision of the use of PPE according to procedures and supervision of wind running up / idle. The number of AMC unit human resources currently has 7 personnel consisting of 6 implementing personnel and 1 leader. The AMC unit has equipment that is suitable for use including Handy Talky (HT), Telescope (Binoculars), Computer, Ear Muff, Bad Marshaller, Sunglasses, Light Stick, Raincoat, Follow Me Car, Speed Trap and CCTV. The obstacle in AMC supervision is the lack of personnel so that the workload increases and there are still service users / workers who violate the rules on the airside. The AMC unit has attempted to submit additional personnel and the AMC unit strictly enforces service user discipline according to procedure.
Pengaruh Kualias Pelayanan Low Cost Carrier Maskapai Super Air Jet Terhadap Kepuasan Penumpang di Bandar Udara Adi Soemarmo Ariza, Sharul; Yudianto, Kifni
Journal of Citizen Research and Development Vol 1, No 2 (2024): November 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jcrd.v1i2.3808

Abstract

Kualitas pelayanan merupakan suatu hal yang dapat dinilai oleh penumpang. Penumpang akan merasa puas jika kebutuhan dan keinginan terpenuhi dari pelayanan yang diberikan. Dalam penelitian ini memiliki tujuan penelitian diantaranya: 1) Untuk mengetahui pengaruh kualitas pelayanan Low Cost Carrier maskapai Super Air Jet terhadap kepuasan penumpang di Bandar Udara Adi Soemarmo. 2) Untuk mengetahui seberapa besar pengaruh kualitas pelayanan Low Cost Carrier maskapai Super Air Jet terhadap kepuasan penumpang di Bandar Udara Adi Soemarmo. Pada penelitian ini, peneliti melakukan penyebaran kuesioner secara Online terhadap para penumpang maskapai Super Air Jet di Bandar Udara Adi Soemarmo. Penelitian ini menggunakan metode kuantitatif dan teknik analisis data menggunakan Uji Regresi Linier Sederhana, Uji T, dan Uji Koefisien Determinasi. Hasil penelitian menunjukan bahwa terdapat pengaruh dari kualitas pelayanan LCC maskapai Super Air Jet terhadap kepuasan penumpang di Bandar Udara Adi Soemarmo. Dibuktikan dengan hasil: 1) Uji T hitung sebesar 25.390 dengan nilai signifikansi diperoleh sebesar 0,000 0,05, hal ini menyatakan bahwa terdapat pengaruh Kualitas Pelayanan Maskapai Terhadap Kepuasan Penumpang. 2) persentase yang didapatkan dari pengaruh kualitas pelayanan LCC maskapai Super Air Jet terhadap kepuasan penumpang sebesar 89,5% sedangkan 10,5% dipengaruhi oleh variabel lain di luar dari penelitian ini.
Co-Authors Adiasa, Syafinaz Amir Musa, Gusti Anggit Bangkit Ramadhan Ardhana, Clarista Sukma Ariza, Sharul Artika, Reni Nur Awan, Awan Damaiyanti, Annanda Putri Dewantari, Aditya Fakhrudin, Arif Febi Astuti, Arneta Ginusti, Gallis Nawang Hitimala, Aghaiif Ira Erika, Ade Kampono, Muhamad Fajrul Manasikana, Arina Melly A D, You She Prakoso, Nicholas Galih Rahmadani, Pramudya Dwi Putri Rizal, Muhammad Roemzy Azizi Salsabila, Indah Septiana, Kristin Subagiya, Didik Suryadi, Kakang Kapela Sutarwati, Sri Tinambunan, Leonard Parlindungan Ulfiah, Nely Utami C S, Noviana Utami, Novanti Tri Widagdo, Djoko Yonathan, Evelyna Vindasari You She Melly Anne Dharasta