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All Journal Jurnal Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis Visionist Jurnal EMT KITA JURNAL PENDIDIKAN TAMBUSAI JURNAL CEMERLANG: Pengabdian pada Masyarakat Economic Education and Entrepreneurship Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Formosa Journal of Multidisciplinary Research (FJMR) Ekombis Sains: Jurnal Ekonomi, Keuangan dan Bisnis Jurnal Pengabdian Masyarakat Tapis Berseri International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling MABUSS: Journal of Management, Business and Social Sciences Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Pengabdian UMKM International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research
Tina Miniawati Barusman
Universitas Bandar Lampung
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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Journal : Formosa Journal of Multidisciplinary Research (FJMR)

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The Effect of Using the PLN Mobile Application on PLN Customer Satisfaction (Case Study at PT PLN ULP Teluk Betung) Putra, Kelvin Pratama; Barusman, Tina Miniawati
Formosa Journal of Multidisciplinary Research Vol. 3 No. 3 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v3i3.8557

Abstract

This study aims to determine the effect of using the PLN Mobile Application on PLN Mobile Application User Satisfaction. This research is a type of quantitative research by processing primary data using a data collection method through questionnaires given to customers within the scope of PLN ULP Teluk Betung Bandar Lampung. The sample obtained was 100 respondents by taking samples using purposive sampling. The analytical tool in this research uses IBM SPPS Version 2. The analysis method used is multiple linear regression analysis. By using validity test, reality test, t test, and determination coefficient test. The analytical method used is multiple linear regression analysis. The result of this study is that the PLN Mobile application has a significant effect on customer satisfaction.
Co-Authors A, Aprinisa Afrizal Nilwan Afrizal Nilwan Agah Rahadiawan Ahmad Cucus Aminah Aminah Aminah, Aminah Andala Rama Putra Barusman Andini Wibowo Andoni Fornio Barusman Appin Purisky Redaputri Arifin, Nabilla Nur Ayu Martha Tilova Benny Prakarsa Yustianto Budhi Waskito Chairul Anwar Christina Vinella Defrizal Defrizal Defrizal DIKI CAHYADI Dora Rinova Erza Gitta Fajar Abriyanto Habiburaman Habiburaman Habiburrahman HABIBURRAHMAN Hanindyalaila Pienrasmi Haninun Harjanti, Tria Harpain, Harpain Hartabela, Dadang Hendri Dunan Hepiana Patmarina Herry Goenawan Soedarsa HM. Aslam Salim Ida Farida Iskandar Ali Alam Juliaty Ardarina Juwita Diniati Pasaribu Khairudin Khairudin Kofa, Fadhila Kresna Bayu Adji KS, Yunardi Hasan Kusuma, Adi Inzar Lukmanul Hakim M Ardi M. Denu Poyo M. Yusuf Sulfarano Barusman Manullang, Bryan Nielsen Marwansyah Mega Agista Mufri Wedanimbi Octaviani Muhammad Rico Pratama Muhammad Valerio Respati Ni Putu Widhia Rahayu Niki Agus Santoso Ningsih, Febby Widya Nurvi Murdiyanto Nuur Rasyid, Satriyawan Okta Ainita Palma, Victoria Ari Pradnyadana, Kadek Andi Putra, Kelvin Pratama Rahmat Indra Pratama Anom Ranny Caroline Ricko Marcellino Robby Yuli Endra Romarito Pandiangan Saptarini, Veronika Saptarini, Veronika Sari, Wenny Permata Sartono Sartono Setiawan, Evelyn Felicia Setyaningsih, Leni Soewito Soewito Sugito - Suhaimi, Suhaimi Syahputra , M Bintang Syamsu Rizal Tri Lestira Putri Warganegara Vera Mafitri Veronika Saptarini Vian Deka Ratama Vinsensius Ivan Rianto Wangi, Anindhyta Sekar Wendi Purwanto Wijayanti, Dini Yuliana Yuliana Yunita Sari Yustianto, Benny Prakarsa Zaidirina Zaidirina