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All Journal Akrab Juara : Jurnal Ilmu-ilmu Sosial Innovative: Journal Of Social Science Research Journal of Economics and Business (JECOMBI) JMAEKA: Jurnal Manajemen Ekonomi Akuntansi
hastasari, ratih
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Analisis Kepuasan Pelanggan Digitalisasi SPBU Pertamina Dengan Metode Customer Satisfaction Index di PT Telkom Akses: Analysis of Customer Satisfaction with the Digitalization of Pertamina Gas Stations Using the Customer Satisfaction Index Method at PT Telkom Akses Damanhuri, Asep; Hastasari, Ratih
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 4 (2026): September 2026 - November 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i4.518

Abstract

This study aims to determine the level of customer satisfaction as well as the factors that most influence customer satisfaction toward service quality and the handling of digitalization system disruptions at Pertamina gas stations by PT Telkom Akses. The method used in this study is the Customer Satisfaction Index (CSI) method. Data were collected through the distribution of questionnaires to customers of Pertamina gas stations that partner with PT Telkom Akses, using a Likert scale as a measurement tool for the level of importance and customer satisfaction toward the service attributes provided. The results of the study indicate that the Customer Satisfaction Index (CSI) value falls into the satisfied category, which shows that, in general, customers are satisfied with the services and handling of digitalization system disruptions provided by PT Telkom Akses. The service attributes that have the greatest influence on customer satisfaction are the speed and accuracy of disruption handling, punctuality of service time, and good documentation of disruptions. The results of this study are expected to serve as evaluation material for PT Telkom Akses in improving service quality in order to maintain and enhance customer satisfaction.
Analisis Pengukuran Kinerja Karyawan Menggunakan Metode Human Resource Scorecard Pada Yayasan Mentari Indonesia Jaya: Analysis of Employee Performance Measurement Using the Human Resource Scorecard Method at the Mentari Indonesia Jaya Foundation Aisah, Mutia Nur; Hastasari, Ratih
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 1 No 2 (2025): Maret 2025 - Mei 2025
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v1i2.36

Abstract

The Human Resource Scorecard is a measurement tool used to assess a measurement of human resource (HR) performance in improving the organization's overall performance. In this study, the weight/priority of key performance indicators (KPIs) was calculated using the Analytical Hierarchy Process (AHP), where the results of the measurement were divided into four perspectives, the Financial perspective for the first criterion was 0.079 and the second criterion was 0.082 meaning excellent performance, the Customer perspective for the first criterion was 0.053 which meant outstanding performance and for the second criterion of 0.110 it meant that improvements needed to be made, The perspective of Internal Business Process for the first criterion is 0.046 and for the second criterion of 0.054 means excellent performance, and the Learning and Growth perspective is for the first criterion of 0.051 and the second criterion of 0.053 means excellent performance, this helps in more objective and structured decision-making. This research can contribute to the development of human resource management at Yayasan Mentari Indonesia Jaya, as well as provide insight into the application of HR Scorecard in non-profit organization certification
Analisis Kinerja Mekanik Bengkel Zicspeed Menggunakan Metode 360 Degree Feedback: Analysis of Mechanic Performance at Zicspeed Workshop Using the 360-Degree Feedback Method Pratama, Kurniawan Adi; Hastasari, Ratih
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 1 No 2 (2025): Maret 2025 - Mei 2025
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v1i2.39

Abstract

The automotive industry has grown rapidly as a key economic pillar, with workshops serving as vital components in the vehicle service ecosystem. ZicSpeed Workshop, as an automotive service provider, faces challenges in maintaining service quality standards amid increasing competition. This research aims to analyze mechanic performance at ZicSpeed Workshop using the 360 Degree Feedback method, focusing on comprehensive evaluation from various stakeholder perspectives. The research methodology adopts a descriptive quantitative approach, involving a sample of 10 mechanics consisting of 5 motorcycle mechanics and 5 car mechanics, with a research period from October to December 2024. Data collection was conducted through surveys, interviews, and literature studies, with assessment criteria including work quality, work speed, teamwork, customer satisfaction, and technical competence. The results show that car mechanics demonstrate higher performance in work quality (86%) compared to motorcycle mechanics (81.6%), while work speed for both divisions remains consistent at an average of 2.9 hours per job. Customer satisfaction and teamwork levels in the car division reached a score of 8.0, while the motorcycle division achieved 7.65. Technical competence in both divisions showed high standards with scores above 8.5. In conclusion, the implementation of the 360 Degree Feedback method proved effective in identifying workshop strengths and development areas, with recommendations for improving motorcycle division performance, work time optimization, evaluation system development, continuous professional development programs, and implementation of structured reward systems.
Pengaruh Pelatihan Kerja Dan Penilaian Kinerja Terhadap Produktivitas Kerja Pegawai PT Airkon Pratama: The Effect of On-the-Job Training and Performance Appraisals on Employee Productivity at PT Airkon Pratama Hidayat, Asep Saepul; Hastasari, Ratih
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 1 No 2 (2025): Maret 2025 - Mei 2025
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v1i2.40

Abstract

- In the era of globalization, business competition is becoming increasingly intense, and companies must enhance the work productivity of their employees to stay competitive. This research aims to examine the effect of job training and performance appraisal on the work productivity of PT Airkon Pratama employees. The study utilizes an associative descriptive quantitative method. The respondents included 131 employees working at the PT Airkon Pratama office in Bekasi City. The data sources consisted of primary data obtained through observation and questionnaire distribution, while secondary data was collected through literature studies. The data were analyzed using SPSS version 25. The results revealed a positive and significant impact of job training on work productivity. Similarly, performance appraisal was found to have a positive and significant effect on work productivity. The F test also demonstrated that job training and performance appraisal together have a significant influence on work productivity.
Pengaruh Work-Life Balance dan Lingkungan Kerja terhadap Kinerja Pegawai Dinas Kependudukan dan Pencatatan Sipil Kota Bekasi: The Impact of Work-Life Balance and the Work Environment on the Performance of Employees at the Bekasi City Population and Civil Registration Office Annisa, Euis; Hastasari, Ratih
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 1 No 2 (2025): Maret 2025 - Mei 2025
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v1i2.43

Abstract

This study aims to analyze the influence of work-life balance and work environment on employee performance at the Bekasi City Population and Civil Registration Office. The type of data used in this study is quantitative research data and the data is processed using SPSS version 27. The sampling technique that will be used is a saturated sample with a census of 99 people. The data sources used in this study are primary data such as observation and questionnaire distribution. Meanwhile, secondary data used in this study is literature study. The results of this study used several testing methods, namely, Data Quality Test, Classical Assumption Test, Hypothesis Test, and Determination Coefficient Test. Based on the test results of this study indicate that there is a positive and significant influence between work-life balance and employee performance as indicated by the results of the t-test of 6.380> 1.984 with a significance value of 0.000 1.984 and a significance of 0.030> 0.05. Based on the F test, work-life balance and work environment together have a significant influence on employee performance at the Bekasi City Population and Civil Registration Office with a value of 44.280 > 3.09 and a sig value of 0.000 < 0.05.
Pengaruh Motivasi Kerja dan Masa Kerja Terhadap Efektivitas Kinerja Karyawan Rumah Sakit Bhakti Kartini: The Influence of Work Motivation and Length of Service on Employee Performance Effectiveness at Bhakti Kartini Hospital Yuliani, Dewi; Hastasari, Ratih
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 1 No 3 (2025): Juni 2025 - Agustus 2025
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v1i3.52

Abstract

Supportive work motivation can improve employee performance, while a longer length of service can enhance experience and skills. The combination of good work motivation and a long service duration synergistically improves employee performance effectiveness. This study aims to analyze the effect of work motivation and length of service on the effectiveness of employee performance at Bhakti Kartini Hospital. The research method used is a quantitative statistical approach with multiple linear regression techniques and hypothesis testing, namely the T-test and F-test. The sample size consists of 133 respondents, using a probability sampling technique, specifically simple random sampling. The results of this study indicate that work motivation has a partial effect on employee performance effectiveness with a t-value of 2.958 > T-table 1.987 and a significance value of 0.004 < 0.05. Length of service also has a partial effect on employee performance effectiveness with a T-value of 4.831 > T-table 1.987 and a significance value of < 0.001 < 0.05. Meanwhile, both work motivation and length of servic, when considered simultaneously, have an effect on employee performance effectiveness with an F-value of 64.262 > F-table 3.07, and a significance value of < 0.01 < 0.05.
Co-Authors Aisah, Mutia Nur Annisa, Euis Asep Saepul Hidayat Cahyani, Indah Rahma Damanhuri, Asep Delly, Keysa Ananda Dewi Yuliani, Dewi Fauziah, Popon Hafiz, Abdul Mohamad Arifin Noviani, Nurul NURUL HIDAYAH Pratama, Bagas Yadi Pratama, Kurniawan Adi Saepul Hidayat, Asep Saputra, Zidan Ramadani Saputra, ZIidan Ramadani Shakila, Firosa Suharini, Suharini Triningsih Triningsih Wawan Saputra Wawan Setiawan Wulandari, Listya