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All Journal TEKMAPRO Journal of Industrial Engineering and Management Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF APPLIED INFORMATICS AND COMPUTING JKIE (Journal Knowledge Industrial Engineering) JURNAL MANAJEMEN BISNIS Journal of Economics, Business, and Government Challenges International Journal of Eco-Innovation in Science and Engineering (IJEISE) Juminten : Jurnal Manajemen Industri dan Teknologi JPNM : Jurnal Pustaka Nusantara Multidisiplin Jurnal Pengabdian Masyarakat Indonesia (JPMI) Serambi Engineering Journal of Optimization System and Ergonomy Implementation Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Tranggono
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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

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Application of the Think Aloud and System Usability Scale (SUS) Methods in Usability Evaluation in Online Transportation Applications for the Elderly Aneke Putri Nadila; Tranggono; Mega Cattleya Prameswari Anissa Islami
Journal of Applied Informatics and Computing Vol. 9 No. 2 (2025): April 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i2.9191

Abstract

Technological advancements have driven the adoption of online transportation applications by various user groups, including the elderly. However, limitations in cognitive aspects and digital experiences cause barriers to application use. This study was conducted to evaluate the usability of online transportation applications for elderly users using the Think Aloud and System Usability Scale (SUS) methods. The evaluation was carried out through a series of tests with eight elderly respondents to measure effectiveness, efficiency, and user satisfaction. The Think Aloud method was used to explore the experiences and difficulties faced by the elderly on the application interface, respondents verbally expressed their thoughts and feelings during the testing process. The Think Aloud testing process is analyzed to identify the specification of the requirements that form the basis for the redesign of the application. The measurement results showed that the average application effectiveness value increased from 85% in the initial design to 100%. Efficiency values show a significant improvement from the initial design of 73% to 100% in the proposed improvement design. The average SUS score before the improvement was 61.25 in the marginal category, and increased to 81.25 in the acceptable category after the improvement design. The results of this study confirm that optimizing design based on the needs of the elderly can improve the user experience and accessibility of online transportation services.
Co-Authors -, Dira Ernawati A Zulfia Da’iyatu Rohmah Afiady Fitsal Ubaidillah Afita D. Parastiwi Afrul Mufdi T Ahmad Baheshti Ahmad Zidane Albany Ahyaliya, Marsya Laila Akmal Suryadi Albertus A. S. Prakosa Alfian Fakhri Amriel, Egan Evanzha Yudha Andhini Ayu Widyasti Aneke Putri Nadila Araminta, Calyca D. Arya Dany Ardhiansah Bintara Putra Dicya Danendra, Raffi Dira Ernawati Dita Putri Mayangsari Donoriyanto, Dwi S. Dwi Sukma Donoriyanto Emon Leonardo N Endang P. Widjajati Endang Sholihatin Ergilia N. Cholifah Erlina Purnamawati Favian J. Prastian Febby Ficha Shekina Fiki Marchel Perdana Fitriatus Sholeha Grandhika Pratama Widiyarta Nugraha Hayati, Kinanti R. Hayati, Kinanti Resmi Ihdinassayyida Eliza Islami, Mega Cattleya Prameswari Anissa Jordyan A. Cahyono Jovansa N.K. Dheva Juniarto, Daniel Dwi Kinanti R. Hayati Kinanti Resmi Hayati Krisnayana Pranata Laily, Nisfal M Satria Adiyatma Nugraha Maghfur, Maula A. Moch. Tutuk Safirin Mohammad Nailul Falah Nadya Novianti Ramadhani Nanang Haryono Nur Cholifah Sastya Nur Rahmawati Nurul Faizah Prasetya, Reihan Rafly Prastiwi, Afita D. Premadi R Putra Putri, Shelany Andhika Raden S.M. Setiaji Radityo Anggoro Ramadhan, Noviar Rizky Rara Mulya Novitri Rauhul Rahman Adam Riyadi, Attila Daffa Rizki Meidianto Rusindiyanto Sandrina Wielda Sasmito, Zinedine A. Simon B.S. Purba Siti Wahyu Nida Sudarman, Kezia G. Sunardi Teo Billy Chandra Yunanto Tino Aprilyanto Wiranty Tiara Wijaya Siagian Yanita Vidya Pramesthi Yekti C. Winursito Yekti Condro Winursito Yohanes Nababan Zulfamil Ulum