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Service Quality as A Measurement of Customer Satisfaction of Indonesian Sharia Bank Using Important Performance Analysis Method Santoso, Budi; Alawiyah, Tutik
International Journal of Social Science and Business Vol 5, No 2 (2021): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i2.36183

Abstract

Consumer satisfaction can be a realization that the company expects to provide some form of service to its customers. Consumer satisfaction with services depends on the comparison between the needs of consumers before using the service with the results perceived by consumers. This study aims to analyze the quality of service that determines customers’ satisfaction. This type of research is quantitative. The population in this study were all customers of the Indonesian Islamic bank Situbondo. The sample used is 100 respondents. The types of data used are primary data and secondary data. The method uses the IPA (Important Performance Analysis) method to analyze to find out which service attributes need to be improved and maintained. The results of this study indicate that the results of the analysis of the IPA method have 3 service attributes that are included in Quadrant I, which means that there are 3 service attributes that must be prioritized to be improved, because the performance of service attributes is less satisfying to customers and is considered important by customers. So this result implied that Indonesian Sharia Bank must always pay attention to and improves all attributes that are considered lacking and still need improvement, so as to increase customer satisfaction in terms of service.
The Effect of the Cooperative Learning Group-Based Google Sites Method on Reading Comprehension and Learning Motivation of Vocational High School Students Alawiyah, Tutik; Kustiyowati; Triwahyuni, Eges
Jurnal Penelitian Pendidikan IPA Vol 11 No 9 (2025): September
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i9.12331

Abstract

The aimed of this study to examine the effect of the Cooperative Learning Group method based on Google Site on students' reading comprehension and learning motivation in English. The study employed a quasi-experimental method using a non-randomized control group pre-test and post-test design. The sample consisted of two classes of 34 students each from the Accounting Department at SMK Negeri. The experimental class used the Google Sites-Based Cooperative Learning Group Method, while the control class used traditional lecture methods. The results showed a significant improvement in reading comprehension and motivation in the experimental class compared to the control group, with the experimental group showing an average posttest 49.41, compared to 40,29 in the control group. The t-test showed a significant difference (p=000024). N-gain Analysis demonstrated that the experimental group (mean = 0.1726, SD = 0.0897) experienced a greater improvement in reading comprehension compared to the control group (mean = 0.0183, SD = 0.0446). Furthermore, The Google Sites-Based Cooperative Learning Group Method successfully enhanced collaborative engagement and provided flexible digital resources that stimulated active learning.
Implementasi Pendidikan Karakter dalam Pembelajaran Bahasa Indonesia Alawiyah, Tutik; Mijianti, Yerry; Alfan, Mochammad
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pembelajaran bahasa Indonesia pada hakikatnya adalah membelajarkan peserta didik tentang keterampilan berbahasa Indonesia yang baik dan benar sesuai tujuan dan fungsinya. Pendidikan karakter di sekolah melalui integrasi nilai-nilai dalam RPP (Rencana Pelaksanaan Pembelajaran). Berbagai kegiatan yang mencerminkan aspek pendidikan karakter terlihat jelas dalam proses pembelajaran. Rumusan masalah bagaimana rencana pendidikan karakter dalam pembelajaran di sekolah, bagaimana implementasi pendidikan karakter di sekolah dalam kelas, bagaimana problematika yang dihadapi guru dalam mengimplementasikan pendidikan karakter.Tujuan penelitian ini yaitu,1) mendeskripsikan rencana pendidikan karakter dalam pembelajaran sekolah, 2) mendeskripsikan implementasi pendidikan karakter di kelas. 3) mendeskripsikan problematika yang dihadapi guru dalam mengimplementasikan pendidikan karakter. Metode penelitian menggunakan kualitatif. Data penelitian proses pembelajaran bahasa Indonesia di kelas VIII MTS Nurul Ittihad Tukum. Sumber data penelitian ini Guru bahasa Indonesia. Lokasi penelitian Jalan Raya Tukum No 06 Tukum Kecamatan Tekung,Kabupoaten Lumajang Jawa Timur. Teknik pengumpulan data observasi, wawancara, dokumentasi.Instrumen Pengumpulan Data menggunakan lembar observasi dan wawancara. Teknik penganalisisan data model Miles dan Huberman.Teknik Pengujian Kesahihan Dara menggunakan triangulasi metode. Sekolah berhasil mengembangkan rencana pendidikan karakter dalam kurikulum Bahasa Indonesia dengan melibatkan tim pengembang kurikulum yang terdiri dari guru, kepala sekolah, konselor, dan perwakilan orang tua. Strategi pembelajaran mencakup pembelajaran tematik, metode aktif, dan partisipatif seperti diskusi kelompok dan permainan edukatif. Peran guru sangat penting dalam merencanakan pembelajaran karakter, memilih materi, merancang kegiatan, dan melibatkan siswa. Implementasi pendidikan karakter di MTS Nurul Ittihad Tukum dalam pembelajaran Bahasa Indonesia dilakukan dengan mengintegrasikan nilai- nilai karakter ke dalam materi pembelajaran dan menggunakan strategi pembelajaran aktif. Guru di MTS Nurul Ittihad Tukum menghadapi problematika dalam menerapkan pendidikan karakter di kelas, termasuk kurangnya bahan ajar yang mencakup nilai-nilai karakter, keterbatasan waktu pembelajaran Bahasa Indonesia, dan kurangnya dukungan dari berbagai pihak, seperti minimnya partisipasi orang tua dan kerjasama antara sesama guru. Meskipun demikian, guru telah merancang rencana tindak lanjut berupa tiga solusi kreatif, yaitu mengembangkan materi pembelajaran sendiri, memanfaatkan waktu luang di luar jam pelajaran, dan menjalin komunikasi yang erat dengan orang tua serta pihak sekolah.
Penerapan Metode Irigasi Tetes Guna Mendukung Kegunaaan Air yang Efisien di Desa Ketangga Kecamatan Suwela Kabupaten Lombok Timur Hermawan, Hendri; Alawiyah, Tutik; Imani, Nuansa Putty; Saidah, Humairo; Irawan, Almira Ursula; Zamharia, Martiana; Ardhanareswari, Putu Diah; Aini, Rohadatul; Kencana, Ida Bagus Adi; Natalia, Elya; Widyasari, Ni Made Cahya Devi
Jurnal Pengabdian Magister Pendidikan IPA Vol 7 No 3 (2024): Juli - September
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jpmpi.v7i3.9019

Abstract

Water scarcity and rainfall uncertainty in Ketangga Village is one of the adversities in developing rainfed agriculture. This condition causes the agricultural land then more often left not planted during the dry season. Ketangga Village is located on the slopes of Mount Rinjani and has very fertile land and the best quality agricultural products. For this reason, the Mataram University Real Work Lecture Team (K.K.N.) held the introduction of Drip Irrigation to the Swela Village community so that villagers can still grow crops even with limited water. The activity was carried out in two stages, namely socialization, whereby resource persons from agricultural extension workers were presented, and drops of irrigation demonstrations were made on the land of one of the residents. Counseling and demonstrations have been carried out and are running well. The community was very enthusiastic about welcoming this activity, as seen from the many participants who attended counseling. The Swela community feels happy because those who previously did not know about drip irrigation technology now know how to make their drips using simple and accessible materials to find in the market. While spreading information about appropriate technology for agriculture businesses on dry land, this activity is also expected to stimulate community creativity in overcoming difficulties in providing irrigation water for their agricultural businesses.  
UJI ORGANOLEPTIK PRODUK OLAHAN BAKSO KOMBINASI JANTUNG PISANG, KACANG MERAH (Phaseolus Vulgaris) DAN UBI JALAR (Ipomea Batatas L) Alawiyah, Tutik; Picauly, Intje; Oematan, Grouse; Pellokila, Marthen R.
Jurnal Pangan Gizi dan Kesehatan Vol. 8 No. 2 (2019): Jurnal Pangan Gizi dan Kesehatan
Publisher : Pergizi Pangan DPD NTT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51556/ejpazih.v8i1.20

Abstract

Bakso merupakan makanan yang digemari . Bakso yang sudah banyak diproduksi dan dijual bebas di pasar memiliki banyak alternatif kombinasi diantaranya tepung dan daging (sapi, ayam, dan ikan). Sumber pangan lokal di wilayah NTT dapat dijadikan sebgai alternatif dalam membuat bakso berbahan jantung pisang, kacang merah, dan ubi jalar. Bakso dapat dibuat dengan mengkombinasikan ketiga jenis pangan lokal (jantung pisang, kacang merah dan ubi jalar) sehingga dapat menjadi alternatif makanan tambahan bergizi dan bebas BTP yang dapat diterima oleh semua kalangan dari balita sampai orang dewasa. Jenis penelitian ini merupakan rancangan penelitian eksperimen di bidang teknologi pangan. Rancangan penelitian adalah rancangan acak lengkap (RAL). Data uji organoleptic (daya terima dan masa simpan) diolah secara statistic menggunakan Analisis of Varians (ANOVA) dengan menggunakan software SPSS17. Apabila di antara perlakuan terdapat pengaruh maka dilanjutkan dengan uji Tukey Honestly Significance Difference (HSD). Rata-rata uji daya terima bakso jantung pisang diperoleh hasil rata-rata kesukaan (warna, aroma, tekstur dan rasa) berkisar 3.35 sampai 3.97 yang berarti masuk dalam kategori suka. Dari hasil rata-rata diketahui bahwa perlakuan P32 adalah perlakuan yang paling tinggi nilainya yaitu 3,97 yang artinya P32 adalah produk pentolan bakso jantung pisang yang paling disukai oleh panelis.