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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) International Journal of Social Science and Business
Alawiyah, Tutik
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Materials Science & Nanotechnology Physics Social Sciences

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Service Quality as A Measurement of Customer Satisfaction of Indonesian Sharia Bank Using Important Performance Analysis Method Santoso, Budi; Alawiyah, Tutik
International Journal of Social Science and Business Vol 5, No 2 (2021): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i2.36183

Abstract

Consumer satisfaction can be a realization that the company expects to provide some form of service to its customers. Consumer satisfaction with services depends on the comparison between the needs of consumers before using the service with the results perceived by consumers. This study aims to analyze the quality of service that determines customers’ satisfaction. This type of research is quantitative. The population in this study were all customers of the Indonesian Islamic bank Situbondo. The sample used is 100 respondents. The types of data used are primary data and secondary data. The method uses the IPA (Important Performance Analysis) method to analyze to find out which service attributes need to be improved and maintained. The results of this study indicate that the results of the analysis of the IPA method have 3 service attributes that are included in Quadrant I, which means that there are 3 service attributes that must be prioritized to be improved, because the performance of service attributes is less satisfying to customers and is considered important by customers. So this result implied that Indonesian Sharia Bank must always pay attention to and improves all attributes that are considered lacking and still need improvement, so as to increase customer satisfaction in terms of service.
The Effect of the Cooperative Learning Group-Based Google Sites Method on Reading Comprehension and Learning Motivation of Vocational High School Students Alawiyah, Tutik; Kustiyowati; Triwahyuni, Eges
Jurnal Penelitian Pendidikan IPA Vol 11 No 9 (2025): September: In Progress
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i9.12331

Abstract

The aimed of this study to examine the effect of the Cooperative Learning Group method based on Google Site on students' reading comprehension and learning motivation in English. The study employed a quasi-experimental method using a non-randomized control group pre-test and post-test design. The sample consisted of two classes of 34 students each from the Accounting Department at SMK Negeri. The experimental class used the Google Sites-Based Cooperative Learning Group Method, while the control class used traditional lecture methods. The results showed a significant improvement in reading comprehension and motivation in the experimental class compared to the control group, with the experimental group showing an average posttest 49.41, compared to 40,29 in the control group. The t-test showed a significant difference (p=000024). N-gain Analysis demonstrated that the experimental group (mean = 0.1726, SD = 0.0897) experienced a greater improvement in reading comprehension compared to the control group (mean = 0.0183, SD = 0.0446). Furthermore, The Google Sites-Based Cooperative Learning Group Method successfully enhanced collaborative engagement and provided flexible digital resources that stimulated active learning.
Co-Authors Dwi Budi Santoso Kustiyowati Triwahyuni, Eges