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Dina Sonia
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Analisis Antrian Pendaftaran Pasien Rawat Jalan Saat Pandemi Covid-19 di Rumah Sakit X Resti Andani; Gin-gin gina yuliany; Dina Sonia
JURNAL BIDANG ILMU KESEHATAN Vol 12, No 1 (2022): Jurnal Bidang Ilmu Kesehatan
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jbik.v12i1.1496

Abstract

Pandemi COVID-19 telah mempengaruhi sektor kesehatan. Adanya peraturan Adaptasi Kebiasaan Baru atau new normal menjadikan rumah sakit harus memperbaharui sistem pelayanan pendaftaran juga kunjungan pasien. Tak terkecuali pada pelayanan kesehatan rawat jalan, dimana pasien yang datang harus mematuhi protokol kesehatan dengan menggunakan masker hingga menjaga jarak pada saat mengantri dan menunggu pelayanan pendaftaran. Metode penelitian menggunakan deskriptif kualitatif. Teknik pengumpulan data dilakukan dengan melakukan wawancara terhadap beberapa petugas seperti petugas pendaftaran, perawat dan satpam. Penelitian dilakukan pada pasien rawat jalan dalam waktu satu bulan. Rumah sakit X melayani pasien yang menggunakan BPJS maupun tidak. Pasien BPJS di rumah sakit X dibedakan menjadi dua, yaitu pasien BPJS dinas dan pasien BPJS mandiri. Sumber kedatangan pasien rawat jalan adalah terbatas (finite). Disiplin antrian menggunakan First In First Out (FIFO). Jam sibuk di loket pendaftaran terjadi pada pukul 07.00 hingga pukul 11:00. Ada perubahan yang terjadi dalam penerimaan pasien pada masa pandemi ini, yaitu pasien yang berkunjung dibatasi jumlah kedatangannya dan jam pengambilan nomor antrian.
ANALISIS DAMPAK COVID-19 TERHADAP EFISIENSI PENGGUNAAN TEMPAT TIDUR BERDASARKAN GRAFIK BARBER JOHNSON DI RUMAH SAKIT X KOTA BANDUNG TAHUN 2020 Hasni Nurul Tazkiyah; Mia Assariyanti; Dina Sonia
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 6 No 4 (2021): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58487/akrabjuara.v6i4.1568

Abstract

Salah satu pelayanan yang diberikan rumah sakit adalah pelayanan rawat inap. Layanan penerimaan yang tidak efektif pada tahun 2020 menjadi latar belakang untuk analisis efisiensi penggunaan tempat tidur dengan cara menghitung indikator BOR, LOS, TOI dan BTO dan menyajikannya pada grafik Barber Johnson sebagai bahan untuk penilaian dan perencanaan. Penelitian ini bertujuan untuk menganalisis efisiensi penggunaan tempat tidur berdasarkan indikator Barber Johnson di Rumah Sakit X pada Tahun 2020. This type of research is descriptive with a quantitative approach.Hasil penelitian menunjukan bahwa dampak COVID-19 setidaknya mempengaruhi nilai ideal indikator rumah sakitt, seperti misalnya pada bulan April dan Mei mengalami penurunan dan kenaikan sebagai berikut BOR= 49%, LOS= 4, TOI= 4, dan BTO= 4/bulan, untuk bulan April, sedangkan untuk bulan Mei BOR= 47%, LOS= 5, TOI= 5, dan BTO= 3/bulan. Tetapi untuk semua bulan masih belum ada yang masuk ke dalam garis efisiensi. Oleh sebab itu, perlu dilakukan realokasi tempat tidur berdasarkan jumlah pasien yang datang.
PENGARUH PENGGUNAAN PETUNJUK KELUAR (OUT GUIDE) TERHADAP EFEKTIFITAS PENYIMPANAN REKAM MEDIS DI PUSKESMAS PURING KEBUMEN Dina Sonia; Mega Fibrinsari Priyaningrum
INFOKES (Informasi Kesehatan) Vol 2 No 2 (2018)
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokes.v2i2.43

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh penggunaan petunjuk keluar (out guide) terhadap efektifitas penyimpanan di Puskesmas Puring Kebumen. Jenis penelitian ini menggunakan metode deskriptif kuantitatif, dengan pendekatan Cross Sectional. Teknik pengumpulan data menggunakan observasi, kajian pustaka, dan wawancara. Untuk tabel Chi-Square Tests, menunjukkan hasil Chi Kuadrat (Chi Square) hitung sebesar 95000. Tingkat signifikan 0 %. Bila dilihat dari hasil, menunjukkan bahwa nilai chi squer (x²) tabel pada db = 2-1:1, pada taraf signifikansi 0,05 adalah 0. Hal ini berarti x² hitung > x² maka dapat di simpulkan bahwa ada hubungan / pengaruh yang signifikansi antara petunjuk keluar terhadap efektifitas penyimpanan. Permasalahan yang timbul di Puskesmas Puring Kebumen: kurangnya rak, salah simpan, kurangnya SDM, sehingga sarannya adalah Di tambah lagi rak penyimpanannya sehingga berkas rekam medis tidak mudah rusak dan petugas tidak kesulitan dalam pengambilan dan pengembalian rekam medis.
PENGARUH DISTRIBUSI REKAM MEDIS RAWAT JALAN TERHADAP WAKTU TUNGGU PELAYANAN DI POLIKLINIK VITREORETINA PUSAT MATA NASIONAL RUMAH SAKIT MATA CICENDO BANDUNG Dina Sonia; Pipih Mulyadi
INFOKES (Informasi Kesehatan) Vol 3 No 2 (2019)
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokes.v3i2.187

Abstract

The purpose of this reseach is to know influence of distribution outpatient medical record to waiting times at Vitreoretina Clinic Pusat Mata Nasional Rumah Sakit Mata Cicendo Bandung. The reseach method used is quantitative reseach method with approach descriptive and for technical collection data used observation and library studies who has close relevance with at issue. Sampling technique used sample random sampling technique with sample 99 medical record. Base on reseach and Chi Square Tests there is influence significance with value 0,001. So the problem is (1) There is still waiting times Vitreoretina Clinic more than 60 minutes, (2) There is still inaccuracy times and distribution mistake medical record, (3) Has not yet Procedure Operational Standard (POS) about distribution medical record SMS gateway patient. Suggestion is (1) added clinic officers and nurse, (2) Do evaluation related mistakes in medical record distribution, (3) Prepare the new Procedure Operational Standard (POS) distribution of SMS gateway medical record.
Restrukturisasi Pinjaman Sebagai Bentuk Perlindungan Nasabah Pembiayaan Dalam Masa Pandemi Covid-19 Dina Sonia; Januar Agung Saputera
JURNAL HUKUM STAATRECHTS Vol 4, No 1 (2021): JURNAL STAATRECHTS
Publisher : Fakultas Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/sr.v3i2.4887

Abstract

Setiap warga negara memiliki hak yang di atur di dalam Undang-undang Dasar 1945. Hak yangdimiliki seseorang termasuk nasabah perlu mendapatkan perlindungan demi terciptanyakesejahteraan. Namun masih terdapat nasabah yang tidak terpenuhi hak nya seperti pada nasabahpembiayaan terdampak covid-19 yang mengalami kesulitan mengakses program restrukturisasipinjaman, Hal tersebut bukan semata-mata karena perusahaan pembiayaan yang tidak patuh akanPOJK Nomor 11/POJK.03/2020. Namun substansi dari POJK sendiri yang sifatnnya masihmultitafsir dan tidak berlaku final sebagai peraturan. Dengan demikian, perlu adanya perlindunganhukum terhadap nasabah pembiayaan terdampak covid-19. Belum efektifnya Norma POJK Nomor11/POJK.03/2020 dikarenakan adanya kekosongan Norma yang membuat nasabah pembiayanterdampak covid-19 perlu mendapatkan kepastian hukum. Atas Kesenjangan berdasarkan latarbelakang di atas. Peneliti merumuskan dua permasalahan penelitian: (1) Bagaimanakah kebijakanrestrukturisasi kredit yang tepat untuk memberi perlindungan hukum terhadap nasabah pembiayaanyang terdampak pandemi? (2) Bagaimana efektifitas POJK Nomor 11/POJK.03/2020 dalamrestrukturisasi pembiayaan pada nasabah terdampak covid-19?. Peneliti menggunakan metodepenelitian Yuridis Normatif dengan menggunakan data sekunder. Hasil Penelitian menjelaskan (1)Kebijakan Restrukturisasi yang tepat bagi nasabah pembiayaan yang terdampak covid-19 danmengalami kesulitan untuk memenuhi kewajibannya, adalah kebijakan yang di tentukan oleh OJK,kebijakan restrukturisasi tersebut diberikan oleh pemerintah bukan dilihat dari penilaian kualitasasset Bank/ atau perusahaan pembiayaan, supaya nasabah pembiayaan terdampak covid-19mendapatkan perlindungan hukum. (2) Belum efektifnya POJK Nomor 11/POJK.03/2020 telahmelahirkan ketidakpastian hukum. Dengan demikian, perlu adanya penyempurnaan Norma yangmenjadi pedoman bagi masyarakat dan perusahaan pembiayaan. Peraturan perundang-undanganyang memuat norma hukum harus menjadi pedoman bagi masyarakat demi terciptanya kepastianhukum sesuai dengan pasal 6 ayat (1) huruf I Undang-undang Nomor 15 Tahun 2019 TentangPerubahan Atas Undang-undang Nomor 12 Tahun 2011 Tentang Pembentukan PeraturanPerundang-Undangan menyebutkan bahwa materi muatan peraturan perundang-undanganmencerminkan ketertiban dan kepastian hukumKata kunci : Nasabah, Perlindungan Hukum, Restrukturisasi
Tingkat Kepuasan Pasien Terhadap SIANTER (Sistem Informasi Antrian Terintegrasi) di UPTD Puskesmas Kresek Kabupaten Tangerang Fiqih Nurhidayah; Puteri Fannya; Laela Indawati; Dina Sonia
Journal of Educational Innovation and Public Health Vol. 2 No. 1 (2024): Januari : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i1.2094

Abstract

Patient satisfaction is an assessment of whether or not the quality of health services for patients is good. One of the influences on the level of patient satisfaction is the queue, to prevent chaos in the waiting room caused by queues, a queue system is created in a health service. This study aims to determine the level of patient satisfaction with SIANTER (Integrated Queuing Information System) at the Kresek Health Center. The sample in this study amounted to 106 respondents using the Non Probability Sampling technique with the consecutive sampling method. To measure the level of patient satisfaction with the queuing system, the End User Computing Statistics (EUCS) method is used which consists of five dimensions of content, accuracy, format, ease of use, and timeline. The data collection technique used in the study was by filling in the patients themselves with the instrument used was a questionnaire. The results showed that (81.1%) were dissatisfied, and 20 respondents (18.9%) were satisfied. This study concluded that there are still many patients who are dissatisfied with the use of the SIANTER machine (Integrated Queuing Information System) at the Kresek Health Center.
Analisis Pending Klaim BPJS Kesehatan Pasien Rawat Inap Di Rumah Sakit Islam Jakarta Pondok Kopi Tahun 2023 Sri Mulya; Dina Sonia; Daniel Happy Putra; Noor Yulia
Sehat Rakyat: Jurnal Kesehatan Masyarakat Vol. 3 No. 3 (2024): Agustus 2024
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/sehatrakyat.v3i3.3021

Abstract

Pending BPJS Health claims at RSIJ Pondok Kopi are divided into 3 (three) aspects including administration, coding and medical. This research aims to determine the factors of causes pending claims, resolution, and pending trends using a descriptive quantitative approach, which provides an overview of the factors causing pending claims and pending trends in 2023. Results with 1,143 samples of pending claim reports due to administration 523 (46%) with the most pending categories due to inappropriate treatment class 120 (23%), causative factors due to coding 570 (50%) with the most pending categories due to inaccurate diagnosis 525 (92.1%), and factors medical causes 50 (4%) with the most pending category due to inappropriate medical indications 36 (72%). So the pending settlement is carried out after receiving the verification results report by the casemix officer by completing the claim requirements according to the pending claim category and confirming with the DPJP if necessary. The pending trend in 2023 for 1st semester period January to June  showed decreasing results with a significant decrease in March of 12%. To minimize pending figures, hospitals should recruit employees according to their field of competence, empower existing human resources by clinical coding training, implement RME so that RM documentation is more complete, and internal verification officers are more thorough in carrying out their work.
Perbedaan Efektivitas Kuliah Metode Daring dan Metode Luring Pada Mata Kuliah Klasifikasi dan Kodefikasi Penyakit Shafa Aulia Ananda Hermanto; Puteri Fannya; Dina Sonia; Noor Yulia
INSOLOGI: Jurnal Sains dan Teknologi Vol. 2 No. 5 (2023): Oktober 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v2i5.2741

Abstract

Online/distance learning is learning that is carried out without face-to-face meetings, or using assistive platforms. Offline or face-to-face learning is a learning system that does not use an internet connection or use a learning assistant platform, in other words students and lecturers meet face to face. This study aims to find out the differences and effectiveness of learning online and offline methods in disease classification and coding courses conducted by Medical Record Students at Esa Unggul University. This study uses a quantitative approach to the research method, namely inferential analysis using the t dependent test instrument. The effectiveness of online learning methods is 33 or 44.0%, and the effectiveness of offline learning methods is 40 or 53.3%. based on the results of the dependent t-test, a significant score of 0.000 was obtained between the effectiveness of online learning and the effectiveness of offline learning. So it can be concluded that there are differences between online learning methods and offline learning methods. So it is advisable to combine learning methods or use hybrid learning methods.
Perbedaan Kepuasan Pasien berdasarkan Sistem Pendaftaran Online dan Langsung di Rumah Sakit YPK Mandiri Jakarta Pusat Tazkia Ghalliya Salsabilla; Nanda Aula Rumana; Dina Sonia; Muniroh, Muniroh
INSOLOGI: Jurnal Sains dan Teknologi Vol. 2 No. 5 (2023): Oktober 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/insologi.v2i5.2755

Abstract

Patient satisfaction is a level of feeling of a patient that arises as a result of the health service performance results obtained by the patient after comparing with what is felt. Online registration is a registration process that has the function of being able to serve patients online using a particular website or application. Direct registration is an initial process of service that is carried out at the place of registration at a hospital or health facility and meets in person by officers. Satisfaction can occur because of differences in registration systems. The research method used is inferential analysis with a quantitative approach and the chi square test using the SPSS application. The results of the characteristics of the respondents in this study were young respondents, female, S1/D4 education, private employees, and an average income of > Rp.4,901,798. Online registrants amounted to 91 or 74.4%, and on-line registrants amounted to 101 or 52.6%. In the online registration system, 80 or 87.90% of patients were satisfied and 11 or 12.10% dissatisfied. At direct registration, 73 or 72.30% of patients were satisfied and 28 or 27.70% dissatisfied. The number of patient satisfaction based on the online and direct registration system, namely satisfied as many as 153 or 79.7% of patients were dissatisfied 39 or 20.3%. From the results of the chi square test, the result was p = 0.007, which means that there are differences in patient satisfaction based on the online and direct registration systems. In addition, the results obtained were 0R = 2.79, which means that online registration patients are 2.79 times more satisfied than direct registration patients.
GAMBARAN KEPUASAN PASIEN TERHADAP MUTU PELAYANAN DI BAGIAN PENDAFTARAN PUSKESMAS KECAMATAN PENJARINGAN JAKARTA UTARA DESCRIPTION OF PATIENT SATISFACTION WITH QUALITY IN THE REGISTRATION SECTION OF THE PENJARINGAN DISTRICT HEALTH CENTER Maeimunah, Siti; Noor Yulia; Dina Sonia; Puteri Fannya
Medic Nutricia : Jurnal Ilmu Kesehatan Vol. 5 No. 4 (2024): Medic Nutricia : Jurnal Ilmu Kesehatan
Publisher : Cahaya Ilmu Bangsa Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5455/nutricia.v5i4.5075

Abstract

ABSTRAK Latar Belakang : Kepuasan pasien merupakan tingkat perasaan pasien yang timbul sebagai akibat dari kinerja layanan kesehatan yang diperoleh dibandingkan dengan apa yang diharapkannya. Tujuan penelitian : mengetahui gambaran kepuasan pasien terhadap mutu pelayanan di bagian pendaftaran Puskesmas Kecamatan Penjaringan. Metode penelitian deskriptif dengan pendekatan analisis kuantitatif. Sampel dalam penelitian ini adalah pasien yang melakukan pendaftaran di TPP rawat jalan sebanyak 106 responden. Hasil penelitian : Petugas pendaftaran sudah menjalankan tugasnya sesuai dengan SPO yang berlaku. Karakteristik responden terbanyak Wanita (60%), Usia terbanyak antara 20 – 30 tahun (72%), Pendidikan terbanyak D4/S1 (34%). Hasil kepuasan pada pada dimensi Tangible didapatkan persentase terendah sebesar 15%, sedangkan persentase tertinggi sebesar 49%. Dimensi responsive didapatkan persentase terendah sebesar 12%, sedangkan persentase tertinggi sebesar 54%. Dimensi reliability didapatkan persentase terendah sebesar 12%, sedangkan persentase tertinggi sebesar 47%. Dimensi empathy didapatkan persentase terendah sebesar 7%, sedangkan persentase tertinggi sebesar 44%. Dimensi Assurance didapatkan persentase terendah sebesar 10%, sedangkan persentase tertinggi sebesar 42%. Maka persentase kepuasan pasien didapatkan pada kategori Sangat Memuaskan 32%, Memuaskan 50%, Cukup Memuaskan 15%, Kurang Memuaskan 2%, Tidak Memuaskan 0%. Kesimpulan : Maka didapatkan persentase pada kategori tertinggi yaitu yang menyatakan memuaskan sebesar 50%, sedangkan persentase terendah yaitu yang menyatakan kurang memuaskan sebesar 2%. Saran : Petugas pendaftaran lebih meningkatkan dan memahami dalam melayani dan menyampaikan informasi yang lebih tepat dan jelas. Kata Kunci : Kepuasan Pasien, Mutu Pelayanan, TPP. ABSTRACK Background Patient satisfaction is the level of patient feelings that arise as a result of the performance of health services obtained compared to what they expected. Descriptive research method with a quantitative analysis approach. The sample : in this study was 106 patients who registered at the outpatient TPP. Reserach results: resgistration officers have carried out their duties in accodance with the applicable SPO. Characteristics of most respondents: female (60%). Most aged between 20 – 30 years (72%), most education is D4/S1 (34%). The satisfaction results for the Tangible dimension obtained the lowest percentage of 15%, while the highest percentage was 49%. The lowest percentage obtained for the responsive dimension was 12%, while the highest percentage was 54%. The lowest percentage obtained for the reliability dimension was 12%, while the highest percentage was 47%. The lowest percentage obtained for the empathy dimension was 7%, while the highest percentage was 44%. The Assurance dimension obtained the lowest percentage of 10%, while the highest percentage was 42%. So the percentage of patient satisfaction was obtained in the category Very Satisfactory 32%, Satisfactory 50%, Quite Satisfactory 15%, Unsatisfactory 2%, Unsatisfactory 0%. Conclusion: So the percentage obtained in the highest category is 50% which states it is satisfactory, while the lowest percentage is 2% which states it is unsatisfactory. Suggestion: Registration officers improve and understand more in serving and conveying more precise and clear information. Keyword: patient satisfaction, service quality, TPP.
Co-Authors Adinda Mentari Nursya’bani Aldo Rizky Mahendra Anisa Nurjulaeni Armila Astiyana Triadi Chika Putri Nur Adila Danang Nugroho Daniel Happy Putra Daniel Happy Putra Dewi, Sisilia Kartika Dyah Melisa Setianingrum Elsa Chandra Gita Erwinto , Fransiskus Fiqih Nurhidayah Gin-gin gina yuliany Hasni Nurul Tazkiyah I made Dharma Farellio Januar Agung Saputera Laela Indawati Maeimunah, Siti Maria Catherina Palar Mega Fibrinsari Priyaningrum Mia Assariyanti Mochamad Ladi Maulana Muhamad Sadikin Muhammad Fuad Iqbal Muhammad Iqbal Muhammad Rezal Muniroh, Muniroh Nabilah Khairunisa Nanda Aula Rumana Noor Yulia Pipih Mulyadi Puteri Fannya Putri Nurindahsari Rahelia Putri Rani Yulistianingsih Resti Andani Shafa Aulia Ananda Hermanto Siswati Siswati Siswati Siswati Siswati Siti Rahmawati Handayani Sri Mulya Syahrul Dwi Ramadhani Tarisa Maharani Tazkia Ghalliya Salsabilla Widjaja, Lily