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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik (JAP) Otoritas : Jurnal Ilmu Pemerintahan JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Ilmu Administrasi Publik (JIAP) Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Masyarakat Berdaya dan Inovasi Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Mandala Pengabdian Masyarakat JURNAL KEMUNTING PUBLIKA : Jurnal Ilmu Administrasi Publik Jurnal Pengabdian Masyarakat: BAKTI KITA Yudabbiru : Jurnal Administrasi Negara
Handrian, Eko
Universitas Islam Riau
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Transportation Other

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Digital Innovation or Traditional Methods: Stakeholder Preferences for Digitalizing Public Complaints in Pekanbaru City, Indonesia Handrian, Eko; Ekha Putera, Roni; Asrinaldi, Asrinaldi; Zetra, Aidinil
Iapa Proceedings Conference 2024: AAPA-EROPA-AGPA-IAPA International Conference 2024 Towards World Class Bureaucracy
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2024.1114

Abstract

This research explores internal stakeholders' preferences for the use of digital public complaint applications compared to traditional communication methods such as telephone in public services in Pekanbaru City. Using a qualitative approach, the case study method on the Pekan Kita Application (PEKA) was chosen to analyze in depth stakeholder preferences for the adoption of digital innovation. Data was collected through semi-structured interviews, participant observation and documentation. The findings show that the adoption of the PEKA application is more symbolic, where stakeholders prefer conventional methods because they are considered more practical and in accordance with daily work habits. This indicates that there is a gap between the digital innovation policies implemented and the real needs and preferences of internal stakeholders. The need for fast response and responsiveness to emergency conditions is a preference for internal stakeholders in digital public complaints policies. The implications of this research are very important in designing more effective and humane digital policies, which do not only focus on technical aspects, but also consider non-technical factors such as habits, needs, preferences of internal users and humanity so that technology implementation can be more successful and relevant in practice.
The Negotiation Stage: Decision Process of Public Service Innovation for Community Complaints in Pekanbaru Handrian, Eko; Putera, Roni Ekha; Asrinaldi, Asrinaldi; Zetra, Aidinil
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53488

Abstract

The diffusion of innovations in public service contexts regularly involves various yet complex challenges that require a deep understanding of the dynamics of the adoption, spread, and application of new ideas. Persuasion may no longer be fully expected to influence the adoption of innovation, so this article aims to analyze negotiation as an important part of the innovation-decision process for public complaint services in Pekanbaru (city). This research applies qualitative methods with data collection techniques through interviews, documentation, and observation. All data that have been collected are then analyzed through data reduction, data presentation, and data conclusions. The research results show that the negotiation stage is an important part of the innovation decision process, negotiation is a key element in facilitating the adoption of innovation in the context of public services, through negotiation stakeholders can interact with each other and reach agreement. Conflicts of interest, sectoral egos, and limited resources make negotiation important in the innovation diffusion stage of the innovation-decision process to create agreement and sustainability.
Stakeholder dynamics in local digital governance: evaluating public complaint system in Pekanbaru, Indonesia Handrian, Eko; Putera, Roni Ekha; Asrinaldi, Asrinaldi; Zetra, Aidinil
Otoritas : Jurnal Ilmu Pemerintahan Vol. 15 No. 2 (2025): (August 2025)
Publisher : Department of Government Studies, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v15i2.14280

Abstract

This study evaluates stakeholder dynamics in the implementation of Pekan Kita (PEKA), a digital innovation for public complaints in Pekanbaru City, Indonesia. Using a qualitative approach and a modified Stakeholder Salience Model, the research analyzes the interaction between stakeholder attributes power, legitimacy, and urgency and institutional structures affecting the sustainability of digital public innovations. Data were collected through in-depth interviews, observations, and document analysis involving 16 key informants from policy, operational, and community levels. Findings reveal that although several actors possess formal authority and legitimacy, their sense of urgency remains low due to rigid bureaucratic incentives, sectoral egos, and weak cross-agency coordination. Conversely, citizens demonstrate high urgency but lack institutional power and recognition, marginalizing their role in digital governance. The study identifies seven strategic pillars for sustainable innovation: strengthening cross-agency coordination, redesigning bureaucratic incentives, enhancing citizen co-creation, enabling two-way communication, managing inter-actor conflict, building human capacity and infrastructure, and reformulating the role of the ICT agency as an innovation orchestrator. This research contributes to the theoretical development of stakeholder analysis in e-government by revising the classic salience model to include informal power, bureaucratic incentives, and symbolic local political leadership. The proposed model offers a more contextual and dynamic framework for understanding the complexities of digital transformation in developing-country bureaucracies.
Pembinaan Pustaka Kampung Melalui Program Transformasi Perpustakaan Berbasis Inklusi Sosial Oleh Dinas Perpustakaan Kabupaten Siak Rusadi, Sylvina; Adni, Dita Fisdian; Handrian, Eko
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 7, No 2 (2023): Agustus 2023
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v7i2.2023.430-435

Abstract

Penelitian ini bertujuan untuk mengetahui pembinaan pustaka kampung melalui program transformasi perpustakaan berbasis inklusi sosial oleh dinas perpustakaan kabupaten Siak. Transformasi perpustakaan berbasis inklusi sosial merupakan perubahan fungsi dari perpustakaan yang tidak hanya terbatas sebagai sarana membaca namun sudah beralih menjadi sarana pengetahuan, teknologi informasi dan pengembangan keterampilan masyarakat. Pustaka kampung merupakan salah satu saranatransformasi yang berada pada lingkungan kampung. Namun masih banyak ditemukan fenomena dalam pelaksanaannya yakni kurangnya sarana prasarana pustaka, anggaran serta belum dijadikan sebagai pusat kegiatan masyarakat. Penelitian ini dilakukan dengan menggunakan metode kualitatif dengan pengumpulan data melalui wawancara dan observasi. Dan dari hasil penelitian diketahui bahwa pustaka kampung Benayah kecamatan Pusako masih memiliki keterbatasan sarana prasarana, kualitas dan kuantitas sumber daya manusia disebabkan oleh masih sedikitnya anggaran yang diperoleh pustaka kampung melalui Alokasi Dana Desa (ADD). Sehingga perlunya pembinaan lebih lanjut dari dinas perpustakaan kabupaten Siak agar program transormasi perpustakaan berbasis inklusi sosial dapat dirasakan dampaknya oleh masyarakat kampung. 
Adoption of Digital Population Identity Innovation in Pekanbaru City Handrian, Eko; Suriani, Lilis; Hasanah, Andini Noor
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 12 No. 1 (2026): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2026.26828

Abstract

Innovation adoption is the process through which individuals or groups accept and use new ideas, technologies, or policies within a social system. This research focuses on the adoption of the Digital Population Identity as an effort to enhance population administration services through digitalization, with the aim of analyzing the adoption process and its inhibiting factors in Pekanbaru City. The study focuses on community behavior in accepting and using Digital Population Identity (IKD) based on the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) framework. This research employs a quantitative method with a survey approach targeting residents of Pekanbaru City as Digital Population Identity (IKD) users, and the data were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results of this study show that the adoption of Digital Population Identity in Pekanbaru City remains suboptimal, where performance expectancy and price value significantly affect behavioral intention, while effort expectancy, social influence, facilitating conditions, hedonic motivation, and habit don’t show significant effects. The barriers to Digital Population Identity adoption include the low utilization of its functions in population administration services, the underdevelopment of IKD usage as a habit and social norm, and limited public trust in digital-based population administration services. To strengthen the adoption of this innovation, continuous socialization, optimization of IKD functions and strengthening public trust in the security and benefits of Digital Population Identity usage are required.
SOSIALISASI ECOLOGICAL BALANCE DALAM PENCAPAIAN GREEN ECONOMY INDEX DI NEGARA BAGIAN TERENGGANU MALAYSIA Sylvina Rusadi; Wan Mohd Adzim Bin Wan Mohd Zain; Eko Handrian; Zulharyanto Hadyan; Saadilah Subhan
Jurnal Pengabdian Masyarakat : BAKTI KITA Vol. 6 No. 2 (2025): Mei - Oktober
Publisher : LPPM Universitas Islam Darul 'Ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/baktikita.v6i2.9273

Abstract

Ecological Balance merupakan konsep yang baik untuk diadopsi oleh pemerintah dalam keberlanjutan lingkungan hidup. Mitra dalam kegiatan sosialisasi ini adalah masyarakat Kampung Alor Kuda, Darul Iman Terengganu Malaysia. Permasalahan yang dihadapi oleh mitra yakni permasalahan tutupan lahan dan pengelolaan sampah yang belum baik. Dalam penyelesaian masalah tersebut maka tujuan dari kegiatan ini adalah pertama terciptanya kesadaran dan perubahan perilaku masyarakat terhadap lingkungan sekitar. Kedua terwujudnya partisipasi aktif dalam pembangunan berkelanjutan. Ketiga terwujudnya peningkatan kualitas hidup masyarakat. Metode yang digunakan dalam kegiatan pengabdian kepada masyarakat ini adalah sosialisasi dan sesi tanya jawab oleh narasumber bersama masyarakat sebagai partisipan. Hasil kegiatan soasialisasi menunjukkan adanya peningkatan kesadaran masyarakat tentang pentingnya menjaga ekologi. Materi yang disampaikan, yang meliputi pelestarian hutan mangrove, kebersihan kampung, dan pengelolaan sampah mandiri, berhasil memicu diskusi dan tanya jawab yang konstruktif.
Psikoedukasi dan Pelatihan Deteksi Dini Perkembangan Kepada Ibu untuk Optimalisasi Tumbuh Kembang Siswa TK Islam Nuria: Psychoeducation and Early Developmental Screening Training for Mothers to Optimize the Development of Students at TK Islam Nuria Juliarni Siregar; Rachmayati Eka Safitri; Eko Handrian; Ega Octaviani
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 11 No. 6 (2026): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v11i6.11975

Abstract

The challenges TK Islam Nuria faces in collaborating with parents to optimize child development highlight the importance of this community service program. The program aimed to enhance parental knowledge of child growth and development, including appropriate stimulation, and to improve skills in early detection of developmental issues. The program comprised psychoeducation to enhance knowledge of child development and stimulation, and training to develop skills in applying developmental screening instruments. The implementation of the program was analyzed using a quantitative research method, namely a quasi-experimental one-group pretest–posttest design. Statistical analysis using the Wilcoxon matched-pairs test revealed a significant increase in knowledge (p = 0.005 < 0.05) between before and after the psychoeducation intervention. The average pre-test score of 4.25 increased to 7.55 in the post-test, reflecting a gain of 3.3 points. Furthermore, all participants demonstrated the ability to apply screening instruments to identify developmental progress and potential barriers. These findings confirm that psychoeducation and training effectively strengthen parental knowledge and skills in early detection. The program's sustainability is supported by distributing guidebooks on developmental detection and stimulation to schools and parents. Follow-up for identified developmental obstacles is facilitated through individual psychological consultation services provided by professional psychologists, ensuring program integration. Future improvements are recommended, particularly by adding structured parenting programs.
E- SERVICE QUALITY IZIN PRAKTIK DOKTER (UMUM, SPESIALIS DAN GIGI) PADA APLIKASI E-PINTER DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN BENGKALIS Yunita Kitrin; Eko Handrian
YUDABBIRU JURNAL ADMINISTRASI NEGARA Vol. 4 No. 2 (2022): Yudabbiru : Jurnal Administrasi Negara
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN MASYARAKAT (LPPM) UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study discusses the electronic service quality (e-service quality) of doctor's practice licenses (general, specialist and dental) in the e-smart application at the investment office and one-stop integrated service in Bengkalis Regency. This study aims to determine the quality of online services (e-service quality) provided by the investment department and one-stop integrated services that have met the expectations of the community in simplifying and shortening service time. This type of research uses descriptive quantitative methods where primary data is obtained through observation and questionnaires, and secondary data is obtained through interviews with respondents. In this study, the author uses the theory of e-service quality proposed by Parasuraman, et.al which contains 4 dimensions that make up a quality e-service, namely efficiency, fulfillment, system availability, and privacy. The results showed that the e-service quality of doctor's practice licenses (general, specialist and dental) in the e-smart application at the investment office and one-stop integrated service in Bengkalis Regency had a fairly good service quality, because in providing online services there were still found permit applicants who do not understand the procedures for using applications in online licensing arrangements, there are still services that are not in accordance with service standards and standard operating procedures, some obstacles such as network disturbances that hinder business actors from taking care of licensing in the application. So looking at these conditions, it is hoped that the service should further improve the quality of services such as providing guidebooks on the procedures for using the e-smart system, for responsiveness the agency should provide media that is often used by the community such as whatsapp and for network stability the service should improve performance a server that is added with a load balance so that the network is connected stably.
EFEKTIVITAS PEMANFAATAN MEDIA SOSIAL DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PEKANBARU Ahmad Syafikri; Eko Handrian
YUDABBIRU JURNAL ADMINISTRASI NEGARA Vol. 5 No. 1 (2023): Yudabbiru : Jurnal Administrasi Negara
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN MASYARAKAT (LPPM) UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis dan menjelaskan bagaimana efektivitas pemanfaatan media sosial di Dinas Kependudukan dan Pencatatan Sipil Kota Pekanbaru. Pelayanan publik menjadi rangka pertama perwujudan dalam pelaksanaan e-government. Namun masih kurangnya responsivitas dari pelaksana pelayanan dalam program pemanfaatan media sosial. Sehingga dalam permasalahan ini dilakukan penelitian dengan metode kuantitatif. Dimana lokasi penelitian dilakukan di Kota Pekanbaru dengan teknik sampling jenuh dan purposive sampling. Selain itu digunakan data primer dan data sekunder pada kuisioner, observasi, dokumentasi dan wawancara pada penelitian ini. Berdasarkan penelitian yang sudah dilakukan peneliti, maka dapat disimpullkan bahwa efektivitas pemanfaatan media sosial di Dinas Kependudukan dan Pencatatan Sipil Kota Pekanbaru berada pada kategori cukup efektif.
MONITORING PELAKSANAAN TUJUAN PEMBANGUNAN BERKELANJUTAN OLEH BADAN PERENCANAAN PEMBANGUNAN DAERAH PENELITIAN DAN PENGEMBANGAN PROVINSI RIAU (STUDI TUJUAN PERTAMA KEMISKINAN DI KOTA PEKANBARU) Ghina Sonia; Eko Handrian
YUDABBIRU JURNAL ADMINISTRASI NEGARA Vol. 5 No. 2 (2023): Yudabbiru : Jurnal Administrasi Negara
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN MASYARAKAT (LPPM) UNIKS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Monitoring the implementation of the sustainable development goals is observing the progress of achieving the sustainable development goals from time to time to measure the progress of achieving the targets. The purpose of this study aims to identify and explain the monitoring of the implementation of sustainable development goals by the Regional Development Planning Agency for Research and Development of Riau Province (Study of First Poverty Goals in Pekanbaru City). This research was conducted at the development planning agency in the Riau province research and development area. This type of research uses qualitative research methods with data collection techniques, namely interviews, observation, and documentation. The data analysis technique in this study is by means of descriptive analysis and using the triangulation method. The factors that hinder monitoring the implementation of sustainable development goals (the first objective study of poverty in Pekanbaru City) are human resources, budget, time resources, unavailability of adequate reports, coordination and cooperation between agencies. Based on the results of this study, monitoring of the implementation of sustainable development goals by the regional development planning agency for research and development in Riau province (the first objective study of poverty in Pekanbaru City) has been carried out but has not been optimal, this is related to the timeliness of monitoring implementation and limited resources in conducting monitoring. Advice that can be given is by utilizing technology-based use to make it more effective and efficient.
Co-Authors Ahmad Syafikri Arief Rifa'i Asrinaldi Asrinaldi Azmi Azmi Dhita Nuraini Dita Fisdian Adni Ega Octaviani Ghana Aprilicia Ghina Sonia Hasanah, Andini Noor Hendry Andry Herman Jamalullail, Muhammad Julianda Juliarni Siregar Kartika Chandra Putri Kartius Lilis Suriani Merry Chindy Khan Nina Yanti Noktavia Saputri Nur Faadhilah Rachmayati Eka Safitri Roni Ekha Putera Rosmita Rosmita Rosmita, Rosmita Saadilah Subhan Siska Putriani Siti Hawa Sylvina Rusadi Umi Muslikhah Wan Mohd Adzim Bin Wan Mohd Zain Yunita Kitrin Zetra, Aidinil Zulharyanto Hadyan