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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Manajemen Indonesia Wikrama Parahita : Jurnal Pengabdian Masyarakat EKONOMIS : Journal of Economics and Business Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Bisnis Dan Kajian Strategi Manajemen SOLUSI Jurnal Ilmiah Manajemen Kesatuan Jurnal Nasional Pengelolaan Energi MigasZoom Jurnal Penelitian Manajemen Terapan (Penataran) ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING Jurnal Dharma Bhakti Ekuitas International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Prosiding Konferensi Nasional PKM-CSR Society: Jurnal Pengabdian Masyarakat ADPEBI International Journal of Business and Social Science Jurnal Pengabdian Masyarakat Akademisi International Journal of Islamic Business and Management Review Jurnal Manajemen dan Perbankan (JUMPA) The Es Economics and Entrepreneurship The Eastasouth Management and Business eProceedings of Management Enrichment: Journal of Multidisciplinary Research and Development Banking & Management Review International Journal of Applied Management and Business Jurnal Manajemen Maranatha
Anton Mulyono Azis
Universitas Telkom
Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Nursing Public Health Social Sciences Other

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The Impact Of Green Supply Chain Management On Environmental and Economic Performance In The Ceramic Industry: A Case Study of PT. Muliakeramik Indahraya Sutrisna, Raafi Jaya; Azis, Anton Mulyono
The Es Economics and Entrepreneurship Vol. 4 No. 01 (2025): The Es Economics And Entrepreneurship (ESEE)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esee.v4i01.642

Abstract

The ceramic industry plays a crucial role in Indonesia's economy, particularly in supporting the continuously growing property and infrastructure sectors. However, the significant contribution of this industry is not without environmental issues, especially concerning carbon emissions from the firing process, production waste, and high natural resource consumption. As stakeholder pressure and global demands for sustainable business practices increase, companies are required to adopt strategies that not only enhance operational efficiency but also minimize negative environmental impacts. Therefore, the implementation of Green Supply Chain Management (GSCM) becomes essential in reducing environmental harm and improving operational efficiency. This study aims to analyze the influence of GSCM on environmental and economic performance in the ceramic industry, using PT. Mulia Keramik Indahraya as a case study. The research employs a quantitative approach with an associative-causal method. Data was collected through questionnaires distributed to 72 employees and analyzed using Partial Least Squares-based Structural Equation Modeling (SEM-PLS). The results indicate that Stakeholder Pressure has a significant effect on Green Supply Chain Management (p-value 0.000 < 0.05), demonstrating that stakeholder pressure drives GSCM implementation. Green Supply Chain Management also significantly influences Economic Performance (p-value 0.000 < 0.05), meaning that GSCM adoption enhances the company's economic performance. However, the effect of Green Supply Chain Management on Environmental Performance is not significant (p-value 0.064 > 0.05), suggesting that GSCM implementation has not yet had a measurable impact on environmental performance. Meanwhile, Environmental Performance significantly affects Economic Performance (p-value 0.001 < 0.05), indicating that improved environmental performance also boosts the company's economic performance.
Analysis of Public Satisfaction With Servqual and SWOT Approaches on BPOM Public Services in Pangkal Pinang Riyanto, Agus; Azis, Anton Mulyono; Sutarman, Sutarman; Siregar, Khairani Ratnasari
The Eastasouth Management and Business Vol. 4 No. 01 (2025): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v4i01.690

Abstract

This study aims to evaluate public satisfaction with BPOM services in Pangkal Pinang by applying the SERVQUAL method to identify the gap between expectations and perceptions, and to determine the influential service quality dimensions, both partially and simultaneously. The analysis involved five SERVQUAL dimensions—Tangibles, Reliability, Responsiveness, Assurance, and Empathy—plus an additional Anti-Corruption dimension. Using a quantitative approach and survey of 104 respondents, data were analyzed through multiple regression, t-tests, and F-tests. The findings revealed that Tangibles, Reliability, and Responsiveness had significant partial effects on public satisfaction, while Assurance and Empathy were not statistically significant. Simultaneously, all dimensions significantly influenced satisfaction, and the Customer Satisfaction Index (CSI) score of 94.00 indicated a high level of satisfaction. SWOT analysis was used to formulate strategies, with the SO (Strengths–Opportunities) strategy emerging as the most appropriate—highlighting the need to leverage internal strengths, such as digital innovation and qualified human resources, to seize external opportunities. The study concludes that while BPOM’s service quality is generally rated highly, improvements are needed in empathy and assurance aspects. Therefore, it is recommended to enhance service digitization, strengthen employee competencies and ethics, improve public communication, and expand inclusive, participatory service models.
THE ANALYSIS OF GUAVA SUPPLY CHAIN; CASE STUDY AT KAMPUNG JAMBU CIMAUNG WEST JAVA INDONESIA Silitonga, Elisabet; Azis, Anton
ANALISIS Vol. 12 No. 1 (2022): ANALISIS VOL. 12 NO. 01 EDISI MARET TAHUN 2022
Publisher : FACULTY OF ECONOMICS AND BUSINESS FLORES UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/als.v12i1.1269

Abstract

Kampung Jambu Cimaung is a place for cultivating horticultural commodities, who sold their crops both local and export needs. This study aims to determine the actors, flows, as well as driving and inhibiting factors of the guava supply chain in Kampung Jambu. The method used is a qualitative descriptive method and data collection techniques are carried out using interviews and simple observations. The research uses data reduction and data presentation for concluding. The results showed that the supply chain activity of guava in Kampung Jambu Cimaung is quite good, there are five links in the supply chain activities of Kampung Jambu, the supply-chain pattern of Kampung Jambu includes modern patterns, the flow of information, information on selling prices in the international market from exporters is not conveyed To Kampung Jambu, the main driving factors for production activities are high consumer demand and globalization, while the biggest inhibiting factors for supply chains are climate and lack of manpower. Kampung Jambu is expected to create collaboration for every supply chain actor, especially suppliers and consumers, and implement effective and efficient supply chain management.
ANALISIS PENGENDALIAN KUALITAS PRODUK MIE DENGAN METODE STATISTICAL PROCESS CONTROL Agustin, Annisa; Azis, Anton Mulyono
ANALISIS Vol. 14 No. 01 (2024): ANALISIS VOL. 14 NO. 01 TAHUN 2024
Publisher : FACULTY OF ECONOMICS AND BUSINESS FLORES UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/als.v14i01.3203

Abstract

CV Manunggal Jaya is a company engaged in food production in Bandung. The company, which produces noodles experiences product defects that exceed the company's tolerance limit. The purpose of this study is to determine quality control, factors that cause product defects, and the application of the Statistical Process Control (SPC) method. This research method is a descriptive quantitative method with data collection using interviews, observation and documentation. Data processing is done using tools such as flowchart, fishbone diagram, check sheet, histogram, control chart (p-chart) and pareto diagram. Based on the research results that there are 3 (three) quality controls, namely: Quality control of raw materials, production processes, finished products. Product defects are caused by human factors, raw materials, machines, and methods. There are three types of defects that occur at CV Manunggal Jaya Bandung, namely size defects, texture defects and dirty dough. Based on the results of the control chart (p-chart), it is known that the CL is 0.0081, UCL is 0.00961, LCL is 0.00668. The results of the analysis using the Pareto diagram tool state that the priority of improvements that must be made by the company is on texture defects.
Spatial Mapping of Historical Flood Intensity Impacting Automotive Facilities in Jabodetabek David Hasudungan Simangunsong; Anton Mulyono Azis
The Eastasouth Management and Business Vol. 4 No. 02 (2026): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v4i02.807

Abstract

Flooding is a recurring hydrometeorological disaster that has a significant impact on Jabodetabek, including the sustainability of the automotive industry as one of the country’s strategic sectors. This study aims to map the historical flood intensity and analyze its implications for automotive supply chain facilities. Sentinel-1 imagery was applied to detect inundation, complemented by permanent water body and built-up area masking from Sentinel-2, as well as the integration of spatial data on road networks and automotive facilities. The results indicate that more than 53% of the affected area experienced recurrent flooding (>25 times), with Bogor City, Bekasi Regency, and Tangerang Regency being the most extensively inundated regions. A total of 61% of automotive facilities were exposed to flooding, and 47% of the road network in Jabodetabek was inundated at least once over the past five years. These findings highlight systemic vulnerabilities that threaten the continuity of the Just-in-Time supply chain, marked by potential production delays, increased logistics costs, and reduced efficiency. This study recommends integrating spatial risk analysis into facility planning, strengthening infrastructure, providing alternative distribution routes, and leveraging GIS-based digital technologies to enhance visibility and resilience of the automotive supply chain in Jabodetabek.
Peningkatan Kesadaran dan Perilaku Masyarakat dalam Perlindungan Data Pribadi dan Etika Bermedia Sosial di Kelurahan Lebak Gede Kota Bandung Maya Irjayanti; Galuh Sudarawerti; Anton Mulyono Azis
Jurnal Pengabdian Masyarakat Akademisi Vol. 5 No. 2 (2026)
Publisher : Jurnal Pengabdian Masyarakat Akademisi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/jpma.v5i1.1834

Abstract

Perkembangan teknologi digital yang pesat telah membawa perubahan signifikan dalam pola interaksi sosial masyarakat, terutama perilaku penggunaan media sosial. Namun, di balik manfaat tersebut, terdapat berbagai risiko yang sebagian besar masyarakat belum sadari. Risiko yang pada umumnya terjadi di antaranya adalah penyalahgunaan data pribadi, cyberbullying, dan penyebaran hoaks yang sering kali tidak diantisipasi oleh masyarakat. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kesadaran dan pemahaman masyarakat terkait perlindungan data pribadi serta etika dalam bermedia sosial. Metode yang digunakan adalah penyuluhan interaktif melalui ceramah, diskusi, dan evaluasi menggunakan pre-test dan post-test. Sebelum kegiatan, 50% peserta memiliki pemahaman mayoritas di angka skor 77 hingga 84, namun setelah kegiatan menunjukkan adanya peningkatan pemahaman peserta terhadap konsep data pribadi, regulasi perlindungan data, serta perilaku bijak dalam bermedia sosial dimana lebih dari 67% mencapai skor diatas 84. Program ini diharapkan dapat membentuk masyarakat yang lebih kritis, bertanggung jawab, dan mampu menciptakan ekosistem digital yang aman dan sehat. Serta setiap peserta yang hadir dalam kegiatan penyuluhan dapat membagikan pengetahuan yang diperolehnya kepada keluarga dan lingkungan masyarakat tempat tinggal masing-masing sehingga kegiatan ini memberikan dampak yang lebih besar.
Enhancing Customer Loyalty in State-Owned Logistics Providers: The Role of Operational Excellence, Information Quality, and Digital Transformation Maya Irjayanti; Anton Mulyono Azis; Reza Ibrahim Ramadinka
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1814

Abstract

This study investigates the concerning decline in the logistics service quality of state-owned logistics service providers in Indonesia, as indicated by the 2023 Logistics Performance Index (LPI). An Indonesian state-owned logistics company is presently ranked 9th in usage frequency, behind its domestic competitors. This study aims to identify the critical components encountered by state-owned logistics service provider and investigate the transformation initiatives implemented to improve their operations. A mixed-method approach utilized in this study, incorporating quantitative data from 199 respondents analyzed using the Smart Partial Least Squares (PLS) technique, with qualitative data from Focus Group Discussions and secondary data. The results indicate that service quality is a pivotal factor influencing customer satisfaction and loyalty. Many operational issues were uncovered, highlighting previous challenges that led to the company's collapse. This study indicates the strategic transformations implemented to regain competitiveness, encompassing enhancements in service processes and innovations focused on customer needs. Practical ideas are offered to improve service performance, enabling state-owned logistics service providers to maintain customer trust and attain long-term success in an increasingly competitive market. Further, this research contributes to the discussion regarding sustainability by advocating for logistics practices that are efficient, reliable, and customer-centric, which are conducive to the long-term resilience of organizations. These transformations are consistent with the objectives of Sustainable Development Goal 9 (Industry, Innovation, and Infrastructure) by promoting innovation in public service delivery and improving infrastructure. Also, the promotion of sustainable logistics operations that reduce inefficiencies and waste is a way in which the emphasis on service quality and operational enhancements contributes to Goal 12 (Responsible Consumption and Production).
Turnaround Time Efficiency In MRO Industry : A DMAIC Based Evaluation Of Gate System Quality Performance at PT. GMF AeroAsia Luthfi Rofif Labiiba; Anton Mulyono Azis
International Journal of Applied Management and Business Vol. 4 No. 1 (2026)
Publisher : ADPEBI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijamb.v4i1.1473

Abstract

This research was conducted to evaluate the implementation of gate-based quality control in the engine maintenance process to improve turnaround time (TAT) efficiency in the maintenance process. TAT is a key indicator for assessing operational efficiency in the maintenance, repair, and overhaul (MRO) industry and affects customer satisfaction levels. Based on the operational data of PT. GMF AeroAsia for the period 2022-2024, TAT often does not meet the targets set in the service level agreement (SLA). One of the causes is the delay that occurs at gate 4-5 in the gate system. The research conducted used Six Sigma DMAIC to evaluate and identify the root causes of issues occurring in the maintenance process, as well as to examine the influence of factors such as working capital, external vendor causes, and material procurement related to the delays at gate 4-5. The method used in this research employs both quantitative and qualitative approaches by collecting data through historical data, observations, and interviews. The research results indicate that the implementation of Six Sigma DMAIC at gates 4-5 is not yet optimal, with delays predominantly caused by working capital and external vendor issues. This study found a strong correlation between the frequency of delays and the duration of delays with the total TAT. These findings suggest that the integration of Six Sigma DMAIC, supported by Critical Chain Project Management and Reliability Centered Maintenance, could be a solution to improve the efficiency occurring in the gate 4-5, thereby directly enhancing the TAT efficiency.
The Influence of Service Quality, Work Efficiency, and Innovation on Loyalty through Satisfaction M Bagus Prima Setiawan; Anton Mulyono Azis; Khairani Ratnasari Siregar; Karmilah Abdullah
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3815

Abstract

The shipyard industry in Batam plays a vital role in supporting Indonesia's maritime economy. PT Biro Klasifikasi Indonesia (BKI) Batam Branch, as a national classification body, faces challenges in new ship supervision, including inefficient work areas and limited surveyor resources. This study aims to analyze the influence of service quality, work area efficiency, and service innovation on service loyalty through shipyard satisfaction. A quantitative method using PLS-SEM was employed, involving 129 shipyard respondents. Results show that all three independent variables significantly and positively affect satisfaction, which in turn mediates their influence on service loyalty. The results of the study indicate that service quality, work area efficiency, and service innovation significantly contribute positively to shipyard satisfaction levels, which in turn substantially influence loyalty to the service. Customer satisfaction has been proven to play a significant mediating role in bridging the influence of these three variables on loyalty. These findings support the validity of the Disconfirmation of Expectations theory and underscore the urgency of digital innovation as a strategic approach to enhancing competitive advantage. Therefore, this study recommends improving operational efficiency, conducting continuous technical training, and accelerating digital transformation as priority policies to strengthen the service performance of PT BKI Batam Branch.
Development of a Model for Implementing the Afitrah Seller App in the Digital Transformation of MSMe Operations Ilham Fitrah Anugrah Boer; Anton Mulyono Azis; Irayanti Andriant
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 4 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i4.705

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are increasingly required to adopt digital technologies to improve operational efficiency and business sustainability. However, many MSMEs face challenges in sustaining digital transformation after technology adoption due to limited organizational readiness, human resource capabilities, and knowledge management practices. This study aimed to develop an implementation model for the Afitrah Seller application to support MSME digital transformation and enhance operational efficiency. The research employed a Research and Development (R&D) approach using a sequential explanatory mixed-method design. The quantitative phase involved 150 MSME respondents who actively used the Afitrah Seller application, with data analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through SmartPLS software. The qualitative phase was conducted through semi-structured interviews with academics, IT experts, and MSME practitioners to identify implementation barriers and develop the proposed model. The results showed that technology readiness played a significant role in supporting application implementation, while organizational readiness, human resource capability, and knowledge management required further improvement to ensure sustainable digital adoption. The developed implementation model integrated governance enhancement, employee onboarding, knowledge retention mechanisms, and system optimization strategies. Expert validation confirmed that the proposed model was feasible for implementation within MSME operational environments. This study concluded that successful MSME digital transformation required not only technological infrastructure but also socio-technical alignment involving people, processes, and knowledge management. The findings contributed to the digital transformation literature and provided practical guidance for MSMEs and technology developers in achieving sustainable digital adoption.
Co-Authors Agus Riyanto Agustin, Annisa Astrie Kusuma Dewi David Hasudungan Simangunsong Dewi, Marissa Puspa Dimas Bayu Pamungkas Fia Dialysa Galuh Sudarawerti Gina Sukma Pertiwi Gitta Angelina Wunas Helni Mutiarsih Jumhur I Made Satria Adi Harta Ilham Fitrah Anugrah Boer Irayanti Andriant Irjayayanti, Maya Junita Anggelina Hasian Hutasoit Karmilah Abdullah Khairani Ratnasari Siregar Luthfi Rofif Labiiba Luthfiamer Luthfiamer M Bagus Prima Setiawan Maharani, Sarah Maria Apsari Sugiat Maya Irjayanti Mohamad Hadi Prasetyo Muhammad Zulfansyah Maulana Isnoe Pujianto Resi Juariah Susanto Reza Ibrahim Ramadinka Rinjani Tri Wulandari Sampurna, Deden Solehudin Silitonga, Elisabet Sutarman Sutarman Sutarman Sutarman Sutrisna, Raafi Jaya Terryna Tasya Mizani Wahyuniarti, Widhi Widhi Wahyuniarti Widyacantika, Sarah Ayu Yuda Pramana